Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
The complainant’s order’s tracking number does not show any movement. ([redacted])I have created a new order [redacted] with no further charges
to...

get the product to the complainant. The requested refund of $153.72 has been processed today. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 11/19/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/3/2015 will be refunded, $71.95.
The complainant’s order [redacted] dated 1/3/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 2/3/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 3/3/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 4/3/2016 will be refunded, $64.01.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to...

new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed. The complainant was in contact with our customer service
department on 11/25/2015. The complainant’s order 80061949 from 10/7/2015 was
refunded on 11/25/2015. The complainant’s order [redacted] from 11/7/2015 has
been refunded today.  Please allow 5-7
business days for refunds to reflect into the complainant’s bank account from
the day that they were processed. It is not necessary to return any further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has made a commitment to provide products and services of the finest quality. While we were able to determine that the complainants’ wife has...

not contacted Plexus regarding any health concerns, should the complainant or his wife have any concerns, or documentation which shows an association between our products and a specific health issue, they may report this to the Plexus Worldwide Quality Department. The Plexus quality department works diligently to document and investigate any suspected health claims. The Plexus qualitydepartment can be reached at [redacted].com or ###-###-####. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 2/26/2016 was shipped 2/29/2016 with...

the USPS tracking number [redacted]. However this order was marked as “Undeliverable as Addressed” on 3/2/2016 by USPS and returned to the sender. This order was reshipped to the complainant with order [redacted]. Order [redacted] was assigned the tracking number USPS [redacted]. However this tracking does not show any shipping movements. This order will be reshipped with the same tracking number. The complainant’s order [redacted] dated 2/26/2016 will be refunded, $103.90. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.  The complainant did submit the cancelation form to Plexus Worldwide on 7/20/2015.The complainant’s account has been closed and the annual fee charged on...

8/17/2015 refunded today, 9/1/2015. If you should need anything further please let us know.

I reviewed the response our Customer Service department sent the Revdex.com about Ms. [redacted] and that we were not going to issue a refund. While I understand we have no record of Ms. [redacted] contacting us when she received the product she was not happy with, we know that emails do not always reach their destination.
 
I’ve reached out to Ms. [redacted] via email and asked if there was something we could do to resolve this issue. I offered to either replace the product or talk about another other resolution she would like to see.
 
I plan on talking with our Customer Service department and explain that while our distributors do have a different return policy than our customers, we should make every effort to make them happy. They are out in the field promoting our products and must give them the same quality of products as we do our customers.
 
As soon as I hear from Ms. [redacted], I’ll include you in the email so we can close this case on a positive note.
 
Should you have any questions and/or concerns please feel free to contact me directly at [redacted].
 
Thank you,
[redacted]
Director of Corporate Compliance
Plexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant contacted our customer service department by email on...

3/7/2016 to request the ambassador return policy. Plexus Worldwide’s return policies can be viewed at [redacted]. Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. The complainant’s orders 81987812 and 81965835 are eligible for this policy.  Once these orders have been returned in resalable condition a refund for the purchase price of the products will be made. The complainant’s order 81965835 was a welcome pack. This order included their $34.95 signup fee and discounted products. Order 81965835 will be refunded $173.80 once returned in resalable condition. Order 81987812 will be refunded $77.42 once returned in resalable condition. Please return the products to; [redacted]
[redacted]
[redacted]
[redacted] Please include your complaint ID number in your package. Also please retain your package’s tracking number. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to submit a second response to this complaint. The complainant’s order 80218417 dated 10/24/2015 has been refunded, $142.21. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.
In reviewing the complainants account, it appears that the refund has been processed on 5/5/2016. I have attached screenshots of this transaction.
 
Please let us know if there are any further issues with this complaint.
 
Thank you

To whom it may concern;
Thank you for the opportunity to respond to this...

compliant. After reviewing the information provided we have confirmed that the complainant was a Plexus Preferred Customer. As a preferred customer an individual is agreeing to a monthly auto shipment, at a discounted price. Preferred customer have a full 60 days from the date of purchase to request a full, prompt refund. In order to receive a refund a customer must contact the Plexus Customer Service department at [redacted] or [redacted]
After reviewing the information provided by the complainant, including their email and phone number, we can confirm that no contact was made directly to Plexus Worldwide. Per the complaint, it appears the complainant spoke only to their Plexus Ambassador about canceling, but never the company itself.
Plexus Worldwide expects all of its ambassadors to conduct themselves in an honest an ethical manner at all times. If it is determined the complainants’ ambassador intentionally broke company policies, by not informing them of the proper cancellation process, action will be taken, including but not limited to forfeiture of commissions, suspension or termination.
Plexus Worldwide will be closing the complainants account as requested and as a sign of good faith will be issuing a refund for the complainants November 1st and December 1st orders. Additionally the complainant will not be required to send any products back to receive these refunds.
A refund for the November 1st order in the amount of $92.09 and a refund for the December 1st order in the amount of $92.09 have been refunded on 12/8/2016.
Please allow 3 to 5 business days for these funds to reflect back into the complainant’s bank account.
If there is anything else I can assist you with please let me know.
Tell us why here...

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for the delay. The complainant, Renee...

Phillips created an Ambassador account and agreed to the Ambassador Policies and Procedures on 12/31/2015. Section 6 Letter L. Returns, Refunds, and Exchanges. Number 4. Reads; 4. Ambassadors’ customer (direct transaction): If a customer is unsatisfied with a product purchased directly from you, you have up to 60 days to collect their unused product and or original packaging, full name, phone number, email and contact customer service for authorization. Once this is done, send the four collected items to Plexus. Plexus will issue replacement product for return product submitted. Our return policies are also viewable at http://plexusworldwide.com/products/guarantee. The complainant will be shipped replacement product for the return product submitted and refunded to their direct customer. Order X has been created on their account to replace them one Plexus Slim and one Tri-Plex Combo. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 4/12/2016 will be refunded, $151.74.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/9/2016 has been refunded, $154.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please mark this order as REFUSED when delivered and return to your mailbox/post office.
We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.    I just checked my credit card recent transactions and I was credited with this correct amount.   So as of today I am satisfied with the result.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s was in contact with our customer service...

department by phone on 3/2/2016.   The complainant’s order 7548579 dated 9/1/2015 has been refunded, $134.95. The complainant’s order [redacted] dated 9/25/2015 has been refunded, $79.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The complainant’s order [redacted] dated 9/14/2015 has been refunded in full, $109.72. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our company. The complainantbecame an Ambassador (distributor) with us on 2/16/2015 via our website. At thetime of sign-up the complainant agreed to the...

Policies and Procedures all ofour Ambassadors follow.It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition. I have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need to have thisform filled out with a written signature returned to us via one of the methodslisted on the form. This will remove all credit card information and inactivatethe account.If you should need anything further please let me know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11000908, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]