Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused major delays in our response to customer service requests. The complainant’s account has been closed. The...

complainant’s order[redacted] dated 11/13/2015 has been refunded in full. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account [redacted] has been closed.
The complainant’s order [redacted] dated 6/8/2015 has been refunded, $130.20 to the Visa ending in 47.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Plexus refunded only two of the orders. I've contacted them about the third one in the amount of $139.00, but as seems to be their protocol, they have not responded to my emails. Do I need to file another complaint with the Revdex.com?Thank you,[redacted]

100% not happy with this company. I ordered the product and used it for a couple of weeks but it caused migraines for me. So I asked to cancel the recurring order and it was never cancelled even though it was within my first 15 days. I have called multiple times and the phone number is not in service. I have sent multiple emails and no one has responded. I may have to get a new credit card number because I can't be sure that they won't try to send me another order. Totally unsatisfied.

Do not sign up for reoccurring orders or expect customer support. They do not answer emails, answer or return phone calls, or answer Facebook messages. The password on my account was changed without my knowledge. I emailed over and over and called. I was placed on hold for over an hour once and left messages that were never returned on several other occasions. I was not able to get a password reset and have not been able to get in to cancel a recurring order/membership. I have been trying to contact someone with the company for 3 weeks. If you want plexus products, order via amazon or another retail dealer. DO NOT order or sign up on the Plexus website.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 10/28/2015 has been refunded,
$242.15.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this compliant. After reviewing the complainants account we have confirmed that the compliant created a distributor business on 7/30/2016, by creating a Plexus Ambassador account. On 7/30/2016 the complainant purchased the annual...

membership fee for $34.95 and a Tri-Plex Combo for $109.95, for a total of $151.15. The complainant then purchased an ambassador “welcome pack” on 8/24/2016 for $107.76. As of October 1, 2016 the Plexus Worldwide Refund Policy was updated to a universal 60 day money back guarantee for all Ambassadors, Preferred Customers and Retail Customers. Per this policy an individual now has 60 days from the date of purchase to request a refund. This guarantee can only be used once per product and excludes certain promotional items. Further review of the complainants account determined that a refund of $99 was issued on 10/12/2016 for their August 24th order. This order was refunded since it was requested within 60 days of the purchase date. (Please see attached) Unfortunately further review confirmed that the complainant was not eligible for the July 30th order as they did not request a refund until October 11th, which was outside the allotted 60 Day time frame. In addition to expanding our refund policy to a universal 60 days, Plexus has also recently decided to improve this policy even more by offering a refund for shipping costs as well. In line with this new policy we have refunded the complainants shipping costs for their August 24th order. A refund for $8.76 was issued on 10/17/2016. Please allow 3-5 business days for these funds to reflect on the complainant’s original payment method. For more information regarding the new Plexus Worldwide 60 Day Money Back Guarantee please visit: http://plexusworldwide.com/products/guarantee Please let me know if you need any additional assistance.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Plexus Worldwide works diligently to pack and ship all orders as quickly as possible. Almost immediately after an order is placed on
href="http://www.plexusworldwide.com">www.plexusworldwide.com it is processed by our shipping department and a label is created. Once an order has been processed and a label is created we are unfortunately unable to stop that individual order from shipping. Reviewing the complainant’s order #[redacted] we were able to determine that it was processed and shipped on the same day the order was placed. Although we were unable to stop the complainants order as a sign of good faith a refund was issued immediately. A refund for $84.95 was issued on 9/30/2016. Further review confirmed that the compliant received the refunded product on 10/3/2016. Tracking # [redacted] Should the compliant wish to receive a refund for the remaining $5.43 we would ask that the product is returned in unopened, resalable condition. To save the compliant the cost of returning the product they can return the unopened package to their local USPS location as a refused package. Once the complainant has refused the package and Plexus has confirmed its refusal, we would be happy to issue the remaining refund. Additionally, the complainant has suggested that “Credit/Debit cards are not charged until an order has shipped.” This is unfortunately inaccurate as we do not send out any products until payment is received. If the complainant can confirm were this information was located we would be happy to reevaluate this request. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Rachel M[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s customer account has been reviewed....

The
complainant’s payment information and auto-shipment have been removed from the
account. The complainant’s order [redacted] dated 10/18/2015 has been
refunded today $175.63. The complainant’s order 80521458 dated 11/18/2015 has
been refunded today $155.30. Please allow 5-7 business days for these refunds
to reflect back in to the complaints bank account. Please do not return either of these orders due to the delay
in the reply’s to your emails. We apologize for the inconvenience. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond. As previously mentioned Plexus Worldwide works to ensure all of our products and their associated claims can be scientifically substantiated, and are in accordance with all state and federal regulations. For more information regarding our products and the claims made by Plexus Worldwide please visit [redacted] The complainant will see that nowhere on the official company website does Plexus make any direct or indirect claims that our products can be used to diagnose, treat or cure any psychological disorders. Plexus Ambassadors are prohibited from making any claims that have not been scientifically substantiated. If an ambassador is found to have violated our policies regarding product claims their account will be suspended or terminated. The Plexus Worldwide has a full team dedicated to monitoring and enforcing company policies. Should the complainant have more details regarding a possible policy violation, such as a medical claim, they can submit this information to the Compliance department at [redacted] or [redacted] Once this information is received we would be happy to work directly with the complainant to ensure their concerns are resolved. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some customer service delays. We apologize for these delays and the frustrations they...

have caused the complainant. The complainant’s account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $105.26. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $139.00. Please allow 5-7 business days for these refunds to be processed back to the original payment methods and the funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Summer G[redacted]

To whom it may
concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.The complainant’s order [redacted] has been refunded today in
the amount of $139.The complainant’s account has been closed. If you...

should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s account has also been closed. If you should need anything further please let us...

know.

To whom it may concern;
Thank you for the opportunity to respond to this reply.
If the complainant has any documentation to substantiate their claims regarding their sponsor we ask that it is submitted to [email protected] for review.
In addition to the Plexus refund policy being available on the company website and in the Ambassador Policies and procedures, it is also included in all orders placed and orders shipped emails. If the complainant provided a valid email address during their signup process, they would have received a copy of the refund policy prior to receiving each order. (Please see attached email examples)
As a sign of good faith and in an effort to resolve this compliant Plexus will issue a refund for the complainant’s most recent order.
A refund for $180.58 was issued on 9/21/2016.
Please be aware that it can take 5-7 business days for these funds to reflect back to the complainant’s bank account.
At this time the complainants has been closed and no additional refunds will be issued without reviewing documentation which may substantiate their claims of an unethical sponsor activtty.  
Please let me know if you have any additional questions.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] was shipped twice but only charged once to the complainant’s card ending in 9221.
The complainant’s order [redacted]ated 10/16/2015 has been refunded, $219.01.
The complainant’s order [redacted] dated 11/16/2015 has been refunded, $218.74
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $223.06.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order [redacted] dated 10/5/2015 has been
refunded, $108.00. The complainant’s order [redacted] dated 11/5/2015 has been
refunded, $93.55.  The complainant’s
order [redacted] dated 12/5/2015 has been refunded, $93.55.   Please allow 5-7 business days for these
funds to reflect back into the complainant’s bank account. It is not necessary
to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.