Plexus Worldwide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
S[redacted]

Hello,
Thank you for contacting us. When an individual signs up to be a distributor with us, they must agree to the Policy & Procedures before they can complete the sign up process. In the Policy & Procedure, it does state the return policy for a distributor is 5 days...

from receipt and must be in resellable condition. Attached is a screenshot of the sign up page where the Policy & Procedure must be agreed to in order to proceed. I've scrolled to the return policy for a distributor (Ambassador)
However, if the person who talked to her gave her wrong information about the return policy, as a company we will stand by what they said and will issue refund. We have placed a call to the person who signed [redacted] up as a distributor and asked them to reply to us as quickly as possible as to what they told her about the refund policy. If we do not hear from them, we will issue refund for the products she purchased.
I will have an answer by end of day on what will be done but are more than welcome to answer any additional questions you may have.
Thank you,
[redacted]
Director of Corporate Compliance
Plexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Please review the attached email correspondence sent to the...

complainant today 2/29/2016. The complainant’s ambassador account has been closed. The complainant’s order 81769679 dated 2/20/2016 has been refunded, $151.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/8/2015 to request that future monthly auto shipments be canceled and explain the duplicate order mistake.
The complainant’s order [redacted] dated 1/25/2016 has been refunded, $197.46.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $218.95.
The complainant’s order [redacted] dated 11/25/2015 has been refunded, $214.90.
The complainant’s order [redacted] dated 10/25/2015 has been refunded, $6.10.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return any further orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed. The
complainant’s payment information and monthly auto-shipment have been removed
from the account.  The account has been
closed. The complainant’s 11/16/2015 order [redacted] will be refunded
$79.95 for the product adjustment that they were trying to contact our customer
service department to make.  Please allow
5-7 business days for these funds to reflect into the complainant’s bank
account. It is not necessary to return the order. We apologize for the delay in
our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

The complainant’s order [redacted] dated 10/30/2015 has been
refunded today $195.85. Please allow 5-7 business days for these refunds to
reflect back in to the complaints bank account. We apologize for the inconvenience. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s accounts have been closed. The monthly auto...

shipments have been canceled. Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers and Ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or Ambassador account. The complainant’s order [redacted] dated 10/25/2015 on Dolores Salvia’s Ambassador Account 312353 has been refunded, $119.85. This account has been closed. The complainant’s order [redacted] dated 11/3/2015 on Joe Salvia’s Preferred Customer Account 658727 has been refunded, $114.90. This account has been closed. The complainant’s order [redacted] dated 12/3/2015 on Joe Salvia’s Preferred Customer Account 658727 has been refunded, $114.90. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to the compliant.
After...

reviewing the information provided by the complainant we have determined that the individual’s orders were not processing correctly due to declines with their credit card. Attached is the image “Attempted Processes” which shows dozens of credit card attempts, many on the same days and all for different dollar amounts. This type of activity can often be flagged by the banking institutions as suspicious, resulting in cards being blocked and purchases declining. Additionally further review of the complainants’ account has brought to our attention a number of suspicious and noncompliant issues. Plexus has not been able to verify the social security number provided by the complainant. For tax reporting and identification purposes we require all ambassadors to provide a SSN or other personal identification number. Please see attached
 
We have also confirmed that the complainant has updated their account information and shipping information over a dozen times since the creation of this account on 12/11/2016.
Because we have not been able to verify any of the information on the complainants’ account, and there have been numerous suspicious orders while have failed at the processing level we have decided to place the complainants’ account on a hold.
Should the complainant wish to speak with the Plexus Compliance department about their account we can be reached at ###-###-#### Monday-Friday 8am-5pm. Please keep in mind that we will not be in the office Monday 1/2/2016.
Please let me know if we can assist you with anything else.

Tell us why here...To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has...

been closed, in addition to the other two family members account, per the request.The complainant’s orders, [redacted] and [redacted] orders have been refunded in full. We have issued the requested refunds on the two family members accounts, [redacted] and [redacted] (1[redacted] for J[redacted]Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/28/2015 has been refunded, $129.00, in addition to order #[redacted], dated 11/29, which was refunded $112.46. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed. The complainant’s...

order [redacted] has been reshipped with
tracking number [redacted]. The complainant’s order 80546677 has been
reshipped with tracking number [redacted]. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I accept the response from the company and if they are refunding my money, I am satisfied.  My biggest issue is in the multiple phone conversations and emails and faxes, not once was it mentioned that they would not accept my termination due to the address not matching.  I moved in the last year, so obviously, my address changed.  In every correspondence, they had my total ID along with my ambassador ID to confirm my identity.  The address issue I feel is just an excuse.  They have made termination easier by giving you the option to terminate it online.  I already have done so (again).  Anyway, I hope that this situation is over.  Thank you very much for mediating this for me.  I doubt it would have ever been resolved otherwise.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. To ensure all auto shipment orders are shipped as quickly as possible all auto shipments are processed as early as 12:01 a.m. on the order date. After reviewing the complainants order history we were able to confirm...

that their cancellation of their auto shipment was not done until after their 7/28/2016 order has processed, packed and shipped.    Further review of the complainant’s account confirmed that the complainant was a Plexus Ambassador. The ambassador return policy is in the ambassador policies and procedures that the complainant agreed to on 5/4/2016 through the online sign up process.  The ambassador return policies can also be viewed a[redacted] Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. Further review of the complainant’s information confirmed that their order ([redacted]) was delivered on 7/28/2016, but that they unfortunately did not contact Plexus until 8/4/2016, which is outside of the 5 days provided by the Ambassador Refund policy. Although the complainant is not within the allotted time frame, as a sign of good faith, Plexus will be issuing a refund. A refund for order [redacted] in the amount of $120.52 was processed on 8/22/2016.   Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. The complainant’s ambassador account has been closed. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/16/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $36.29.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled.The complainant was emailed the following on 12/11/2015.Posted on: 11 December 2015 04:06 PMHello Meghan McCleery,Customer 866189,Thank you for your patience. We are happy to assist you with
your request.We apologize for the delay. We are striving to do our best
in accommodating our ambassadors' and customers’ requests during our computer
systems change over.After reviewing your account I see that the shipping address
on your account is 323 Center Pointe Dr, Cary, NC 27513.Your order [redacted] dated 9/5/2015 was delivered to this
address on 9/8/2015 with the tracking number [redacted]Your order [redacted] dated 10/5/2015 was delivered to this
address on 10/13/2015 with the tracking number [redacted]Your order [redacted] dated 11/5/2015 was delivered to this
address on 11/16/2015 with the tracking number [redacted]Please let me know how I can further assist you.Thank you,Ashley Marie EldridgeCompliance AgentPlease review the attached images of USPS.com for the
complainant’s October and November orders. USPS tracking shows these orders
delivered on 10/13/2015 and 11/16/2015. If the complainant could please take this information to
their local Post office for further review. If USPS is not able to verify the
location of the packages if the complainant could please provide a more secure
address for the replacement shipment. Please let me know if you need anything further.

**Plexus raves about its 60-day money-back guarantee, but don't plan on getting your refund easily.**

I used Plexus Slim for 30 days until I was advised by my doctor to stop taking it due to heart palpitations that began after using Slim. I cancelled my auto-ship order, and emailed customer service for a refund, as I was instructed to do by my ambassador. I knew I would need to return my second shipment. (It had already been sent at the time I stopped using the product) My ambassador informed me that customer service should respond to my email within 72 hours. I received an automated reply immediately with information to log in to the Plexus back office, which allowed me to view the status of my refund request ticket.

I had not received a response in 10 days, so I sent another email. Two weeks after my initial request, I called customer service. I waited on hold for 45 minutes before I was able to speak to a representative. I asked for a refund, and the representative gave me instructions for returning my unused portion for a refund, but did not offer to refund the cost of my original order. I had to specifically request a refund for my first shipment. Even then, the rep seemed confused until I asked about the 60-day money back guarantee.

Before you buy this product, understand that their money-back guarantee will require work on your part. They did eventually take care of it, but it was a hassle for me. This is bad business, especially for a product that costs $85 for a 30-day supply.

Plexus has natural & plant based products. And what's really great is the 60 day money back guarantee, no questions asked. Their products have helped me a lot! I would recommend Plexus products to everyone. If it doesn't work for you then get your money back.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s customer account has been closed.
The complainant’s order [redacted] dated 2/2/2016 has been refunded, $235.05.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To Whom it may concern; Thank you for the opportunity to respond to this compliant. After a review of the information provided we've confirmed that the complainant’s payment information was placed on 3 separate Plexus accounts. The complainants payment information was found on [redacted]...

#[redacted], [redacted] #[redacted] and [redacted] #[redacted]. Further review confirmed that the monthly autoshipment for [redacted] was cancelled on 4/28/2017 and for [redacted] o 4/27/2017. Once these orders were cancelled no additional charges occurred on these accounts. Unfortunately, account holder [redacted] did not cancel her monthly autoshipment, resulting in a charge of $126.31 taking place on May 3, 2017. Using the information provided we’ve determine that the compliant placed her personal payment information on multiple accounts, resulting in the additional charges. Please Worldwide strictly prohibits ambassadors from using placing orders or purchasing products on another individuals account.(Policy and Procedures section 5.F) This policy is in place to prevent manipulation of our compensation plan and prevent repeated charges such as this. Although the May 3rd order for [redacted] was fulfilled and shipped, as a sign of good faith Plexus has refunded this order in full. The refunded amount of $126.31 was issued on 5/17/2017. Please allow 3-5 business days for these funds to reflect to the original payment method. We have terminated [redacted]’s account as all orders associated with this account were paid for by the complainant. Additionally, all 3 accounts have be closed and no additional charges will occur. Please let me know if you have any additional questions.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipments has been canceled.
We apologize for the delay.
Please let me know if you need anything further.