Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been closed.  The...

complainant’s
order [redacted] dated 10/10/2015 has been refunded, $113.28. Please allow 5-7
business days for funds to reflect into the complainant’s bank account.We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. We would be happy to...

refund the consumer of her purchasesupon receipt and inspection of the returned merchandise, as clearly stated inour return policy.The complainant became an Ambassador (distributor) withPlexus Worldwide on 3/15/2015. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.The complainant’s purchases were made on 7/25/2015 by twodifferent auto shipments that were created by the distributor/complainant.(Please see included images) The complainant notified Plexus customer serviceon 7/27/2015 of the intent and received permission to return two orders thatwere place on 7/25/2015.  The two orders have not yet been delivered back to PlexusWorldwide. Please review the tracking numbers [redacted] and [redacted].(Please see included images)  Thepackages both show refused by the complainant. The packages show back to USPSof Origin [redacted], AZ [redacted] but never delivered to Plexus in [redacted], AZ [redacted].Instead the packages were routed back to the complainant in [redacted]. The complainant is able to return the orders for a refundper our policy. Please contact United States Post Office if the complainant didnot receive and/or refuse the packages yesterday, 8/24/2015 as the trackingcurrently shows. If the complainant did receive the packages yesterday werecommend shipping them instead of refusing them back to Plexus Worldwide[redacted]
[redacted], AZ [redacted]Per Policy, when the packages are returned to PlexusWorldwide and verified to be in satisfactory condition the complainant’s refundrequests will be processed. After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant emailed our customer service department on 3/14/2016 to request that their auto shipment be canceled. Any orders processed after this date will be refunded in full.
The complainant’s order [redacted] dated 4/2/2016 will be refunded, $110.26.
This order was refunded in two separate transactions of $106.21 and $4.05.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,Rendi C[redacted]

To Whom It May Concern,
Thank you for the opportunity to respond to this complaint. 
After careful review of the account in question it was discovered that an order was placed by the customer on 11/06/2013 using their online login and purchasing a quantity of four (4)...

Plexus Slim 30-day packages from our website. As a preferred customer (agreeing to an automatic monthly shipment to receive a discounted rate) when an order is placed it is duplicated into all future automatic shipments until updated. This information is given at the time of purchase.
While this is the case, as a customer, any order may be returned for a full product cost refund within 60 days of receipt. We have had no communication from the customer since December 2013 until 9/11/2014 with no return of product. While we did not receive the product back we do sympathize with the predicament the customer found herself in. We have refunded her the cost of the products in the amount of $319.80. We hope this is satisfactory in rectifying any inconveniences her situation may have caused.
If anything further is needed please let us know.
Best Regards,
 
Plexus Worldwide, Inc.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 2/10/2016 has been shipping with the tracking number 9400110899624051034206. We apologize for the delay.
The requested extra month of products has been overnight UPS with order number [redacted] and tracking number [redacted]
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/1/2015 to request assistance logging in to their online account. Any orders that processed after this date will be refunded in full. If the complainant wishes to be refunded for any further orders please provide substantiation of attempt to contact our customer service earlier than 12/1/2015 as this was the earliest email sent from [redacted] The complainant’s order [redacted] dated 12/22/2015 has been refunded, $103.84. The complainant’s order [redacted] dated 1/22/2016 has been refunded, $103.84. The complainant’s order [redacted] dated 2/22/2016 has been refunded, $103.84. The complainant’s order [redacted] dated 3/22/2016 has been refunded, $88.25. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today.The complaint’s...

account and any future orders have been
canceled. If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has updated their computer systems which has caused customer service delays. We apologize for these delays. The complainant’s preferred customer [redacted] account has been...

closed. Please see the attached detail of the complainant’s refund for their order [redacted] dated 1/28/2016. Order [redacted] was refunded $131.82 back to the original payment method a Visa card ending in [redacted] on 2/10/2016. The remaining $4.05 was refunded back to the original payment method a Visa card ending in [redacted] today, 5/4/2016. Please allow 5-7 business days for your bank to process these transactions and the funds to reflect back into your account from the dates that the refunds were processed. Please let me know if you need anything further.

Bad customer service. Tried several times over the last 2 months to reach them by phone; recording says "high call volume, can't take your call, call back later, email us..." then hangs up on you. I emailed them over a month ago to cancel my monthly autoship order and they still tried to send it again. Good thing my credit card expired so they can't charge me anymore!

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The requested refunds of $129 and $124.95 have been
processed today. The account has been closed. If you should need anything further...

please let us know.

Revdex.com:I was not able to open 2 of the attached documents.  I want to see that the account is actually closed.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shirley B[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has made a commitment to provide products and services of the finest quality. While we were able to determine that the complainants’ wife has not contacted Plexus...

regarding any health concerns, should the complainant or his wife have any concerns, or documentation which shows an association between our products and a specific health issue, they may report this to the Plexus Worldwide Quality Department. The Plexus quality department works diligently to document and investigate any suspected health claims. The Plexus qualitydepartment can be reached at [redacted]@[redacted].com or ###-###-####. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s ambassador account has been reviewed....

The
complainant’s payment information and monthly auto-shipment have been removed
from the account.  The complainant’s 10/18/2015 order 80158730 will be refunded
$39.00.  The complainant’s 11/18/2015
order [redacted] will be refunded $34.95. Please allow 5-7 business days for
these funds to reflect into the complainant’s bank account. Please keep the
upcoming holiday in mind and that banks will not be open again until
11/30/2015. It is not necessary to return the order. We apologize for the delay
in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment was canceled 3/25/2016. The complainant contacted our customer service department by email on 3/12/2016 to request that future monthly auto shipments be canceled. Order [redacted] will be refunded minus the original shipping charge of $4.05 per our preferred customer refund policy. However it is not necessary to return the order/original packaging at this time. We apologize for the delay. The complainant’s order [redacted] dated 3/12/2016 has been refunded, $34.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  Upon review of Mr. [redacted]'s account, it is determined that he has been refunded for all orders.  Below are transaction details for him to verify with his banking institution.
Order[redacted] (dated 1/22/2012) - refunded $94.10 on 5/11/2012, refund transaction #[redacted]
Order [redacted] (dated 2/21/2012) - refunded $88.80 on 5/11/2014, refund transaction #[redacted]
Order [redacted] (dated 3/21/2012) - refunded $88.80 on 3/27/2014, refund transaction #[redacted]
Order [redacted] (dated 4/21/2014) - refunded $88.80 on 4/22/2014, refund transaction #[redacted]
Please let us know if we can be of further assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Patricia M[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Absolutely will not accept this response - it's a bunch of crap.  This account was CANCELLED last year.  Then they go and charge it again this year saying they "sent" me the form last year but I never sent it back which was not correct. I had sent it back AND they reversed the charge last year. Then on 11/3 I am charged again! I contacted them and as I couldn't prove that I indeed faxed the form AND they credited me over a year ago, I completed and sent in the cancel form again - now this is the 2nd time a year later. On 11/18 they finally decide to contact me? THEN tell me I need to give THEM more information?  Maybe THEY need to get their act together. I was kind the first time around but this company has not refunded my money and I'm done with them. They are NOT a reputable company and I want others to be aware of it. I will not community nor provide anymore personal information to this company.  My bank is taking care of the issue.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 12/01/15  for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am extremely disappointed in this company. I ordered product over 2.5 weeks ago and still haven't received it. They "guarantee" 3 day priority shipping (which you pay for).

I tried to call them but the phone number provided continually goes straight into voicemail with no indication of what company you are calling. What company doesn't address themselves when you call??

I also emailed them for answers and all that got me was an unanswered helpdesk ticket. Their customer service is horrible. When I tried to cancel my order, I got more of the same - - no answer from the company.

This review is no reflection on the ambassador that I ordered thru, they at least tried to help me.