Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s order 80218417 dated 10/24/2015 has been refunded, $142.21.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/22/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order [redacted] dated 3/5/2016 has been refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant and I have already been in contact due to a
delay...

in this complaint’s submission that I have asked our RevDex.com Dispute Resolution Consultant [redacted] to look into. The complainant has been previously been instructed how to
return the order. The refund process has also been started today for the $155.09.Please let me know if you need anything further.

[redacted] To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/27/2015 has been refunded in full, $93.91. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/20/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/16/2015 has been refunded, $109.25.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Per the Plexus Worldwide Policies and Procedures section 6.F "Payment Default" any payment that is not supported by sufficient funds or that is returned uncollected constitutes a breach...

of Contract. The Company will assess a handling fee of twenty-five dollars ($25 USD or equivalent local currency) for all payments lacking sufficient funds. We have reviewed the complainant's Plexus Ambassador account and determined that a check was returned for order #[redacted]. This order was in the amount of $31.71. As a result of this returned check, order #[redacted] did not process and was cancelled on 5/31/2016 (Please see attached image) and no funds were recieved. Additionally we determined that we have received funds for order #[redacted] in the amount of $132.37. While this was not the order associated with the returned check, this order was stopped as well due to the hold with the complainant's account. As a result of this order not being shipped Plexus has issued a full refund in the amount of $132.31   (Please see attached image.) Please allow 5-7 business days for these funds to reflect back onto the complainant's bank account. In accordance with the Plexus Worldwide Policies and Procedures section 6.F the complainant;s account was placed on a suspension and all additional order have been stopped until the complainant has paid the $25 return check fee for order order #[redacted]. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/4/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. However we will also make an exception and refund the requested January order as well. The complainant’s order [redacted] dated 1/26/2016 has been refunded, $140.25. The complainant’s order [redacted] dated 2/26/2016 has been refunded, $140.25. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I spent the evening pulling my credit card records.  US Bank credit card records show different transactions than what Plexus sent in response (see attached screenshots for details).  I show a charge on 01/03/17 for $34.95, then a credit on 01/19/17 $34.95 then another charge for $34.95 on 02/06/17.  Someone from Plexus called my wife today and said they found no record of her cancelling her annual membership in 2016 which is completely false.  The membership was cancelled in 2016 and we have had a horrible time dealing with customer service.  The representative said the error might have been due to a switch over to another computer system and then he had the audacity to allege that my wife might have not done something correctly to cancel the membership.  I am beyond upset at this point that I have to waste my time continuing to deal with Plexus.  Our membership was cancelled last year and we have not ordered any of their products.  I don't understand why we continue to be billed and we havent't heard even the slightest apology for the ongoing problems.  I have reviewed the complaints against Plexus that have been posted on your website and it appears that many others are having the same issues.  At what point will Plexus be held accountable?

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 10/10/2015 was refunded,
$68.95 on 11/18/2015. The complainant’s order [redacted] dated 11/6/2015 was
refunded $103.95 on 11/17/2015. Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account from the date that they were processed. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.The complainant’s ambassador account has been closed. The complainant’s annual...

membership fee order [redacted] dated 3/13/2016 has been refunded, $134.95.Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted].
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 3/16/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador return policy as it will not be able to be returned in new condition. The complainant’s order [redacted] will be refunded minus the original shipping cost of $4.05.
The complainant’s order 82197287 dated 3/16/2016 has been refunded, $210.78.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s orders [redacted] and [redacted] have all been refunded in full.  Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant’s order [redacted] dated 11/25/2015 has been refunded,
$126.85.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We recently up dated our computer systems which has caused some unforeseen issues and confusion among our customers and ambassadors. This has unfortunately caused delays in our customer service and shipping times. We are striving to do our best in accommodating our ambassadors' and customers’ requests.
Please see the attached image, “Emailed 4-25-2016” in which the complainant, Andrea M Roe requests that we keep the products and refund her money.
Please see the attached image, “[redacted] Refunded in Full.” The complainant’s order 82693616 has been refunded in full $109.55 in two separate transactions of $94.90 and $14.65.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the dates that they were processed.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I strongly disagree that the auto-renewal was clearly stated. I would never have signed up for it.I have a fax confirmation that my cancellation was sent on November 19, two days before my auto renewal date. And I was never told that I had to send it in a certain amount of time before my auto renewal date, until my phone call on November 19. That's what the renewal deadline should be for. It is unacceptable to require something be sent in before the deadline given (that is essentially the definition of a deadline), especially when your customer service department doesn't respond to a request for assistance in completing the action.So, this morning, I re-faxed the cancellation form, along with the confirmation that it did in fact send last week, before my deadline. I expect my membership to be cancelled and my money refunded as soon as possible.I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, when I am given proof that it has been completed, I will consider this complaint resolved.[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 9/22/2015 has been refunded, $131.57. The complainant’s
order 80196920 dated 10/22/2015 has been refunded, $135.62. The complainant’s
order [redacted] dated 11/22/2015 has been refunded, $131.57.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return any
further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order’s [redacted] and [redacted] have been
refunded.The...

complainant’s account have been closed.  If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant emailed our customer service department on 11/21/2015. Any order processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/15/2015 will be refunded, $84.00. The complainant’s order [redacted] dated 1/15/2016 will be refunded, $84.00. The complainant’s order [redacted] dated 2/15/2016 will be refunded, $76.00. The complainant’s order [redacted] dated 3/15/2016 will be refunded, $76.00. The complainant’s order [redacted] dated 4/15/2016 will be refunded, $64.01. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
We have provided documentation of our claim that the complainant’s $85.05 charge on 12/26/2016 was voided and cannot be refunded as we do not hold the funds to refund.
The complainant claims their “account page clearly shows paid for this order, not voided.” If the complainant could please provide this documentation.
Please let me know if you need anything further.