Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s account has been closed. The complainant’s order...

[redacted] dated 2/27/2016 will be refunded, $133.82. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for allowing me to respond to this complaint. We currently do not have a refund guarantee on our Annual fees therefore no refund was due. We have however made an exception and refunded the $34.95 to the complainant.I hope this meets the satisfaction of the...

complainant. If you should need anything further please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 11/5/2015 has been refunded, $109.57.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

Seriously? I had to do a Revdex.com complaint to get a response? You are seriously saying that a computer system change caused a FIVE MONTH delay in responding to me...each and every time? You were right on responding the same day when I did a Revdex.com complaint but still have yet to respond to one single email? I sent multiple emails, the first of which was on Nov 10, not Nov 20 as you stated, ticket [redacted]...to try and get my password reset bc the system wasn't working properly...never got a response. I sent one on 11/24, ticket number: [redacted]; I sent one on 11/30, ticket number: [redacted]; and yet another on 1/24, ticket number: [redacted]. What about all of these times? From 11/10 to 1/24, nearly three months, your system was not working to respond to emails at the only cs email you provide? THAT IS COMPLETELY NOT THE TRUTH. And I hope anyone with any sense reading this will know that. I have attached all of these as proof plus a screenshot of my over an hour hold for customer service...for which I still did not ever talk to a representative. (I make $27/hr - are you going to pay me back for that huge waste time - not to mention all of the other avenues I've had to take just to get a response from you finally?)It's not as easy as you lay out to log in to the account if the system sends a BLANK TEMPORARY PW when you hit the "RESET PASSWORD" option...which was my first email to begin with!!! I AM COMPLETELY DISSATISFIED WITH YOUR ANSWER. You attempt to somehow minimize your company's monumental ball dropping, blame shift, and take absolutely no responsibility for your complete disregard for my multiple attempts to contact your customer service. You owe me the money you have offered, that is not a resolution - it's mine to begin with. You offered no other retribution to make this situation right with me or even an honest, sincere apology...bc again, you didn't actually accept any responsibility.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. After a review of the complainant’s information we were able to determine that the complainant had agreed to the Ambassador Refund policy when they created their Plexus Ambassadorship on 2/4/2016.
Plexus Worldwide’s return policies can also be viewed at [redacted]. Also please see the attached.
Per the Plexus refund policy:
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant had placed an order for the Plexus Accelerator+ on 6/16/2016 (Please see attachment.)
Unfortunately they did not contact Plexus until 8/11/2016.
Since this refund request was outside of the allotted timeframe provided by Plexus Worldwide the complainant's request was denied.
Plexus Worldwide takes all product concerns very seriously. The Plexus Quality team was established to document and evaluate all health concerns associated with our products.
If the complainant can provide sufficient documentation to substantiation their medical claims Plexus would be happy to reevaluate the refund decision.
Until the complainant provides documentation to substantiate their health claims Plexus Worldwide has decided that it is in the best interest of all parties to end our contractual agreement with the complainant.  
Please let me know if you need anything further.

To whom it may concern;
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complaint. Thank you for your patience. We are sorry to hear that the complainant’s personal information and payment information was compromised and used online to purchase Plexus products. Please contact your banking institution as soon as possible to close your account to protect against any further fraudulent actions.
The complainant’s customer account created 12/4/2015 and upgraded to ambassador account 2/11/2016 has been closed.
The complainant’s order [redacted] dated 2/11/2016 has been refunded in full $149.82.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern;
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complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We are sorry the complainant was not able to access this online feature. However, the complainant contacted our customer service department by email on 12/9/2015 to request that future monthly auto shipments be canceled.
Both orders processed after this date have been refunded in full.
The complainant’s order [redacted] dated 12/12/2015 has been refunded $124.95.
The complainant’s order [redacted]ated 1/12/2016 has been refunded $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled. All orders dated after 12/14/2015 will be refunded in full.
The complainant’s order [redacted] dated 1/13/2016 has been refunded, $84.00.
The complainant’s order [redacted] dated 2/13/2016 has been refunded, $76.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return these orders at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 4/5/2016 will be refunded, $84.87.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  Ms. [redacted]'s orders were refunded on 3/5/14 - three orders totaling $328.82 have been credited to the credit card they originally charged to.  Our apologies for any confusion or frustration during this process.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s order has been refunded in good faith, however,...

we are still offering to send the products in hopes the issue does not resume.The complainant’s order [redacted] dated 10/6/2015 has been refunded, $178.85.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at this time, and we hope that you do enjoy them.We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to address this complaint. Upon review of the account I show that the account is inactive, the order placed on 10/30/2014 was refunded and there are no pending transactions. I apologize that the customer did not get the...

desired results from the product and apologize for any inconvenience this experience may have caused.If we can be of any further assistance please let us know.Plexus Worldwide, Inc.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

reviewed and closed.  The complainant’s
order [redacted] dated 9/22/2015 has been refunded, $131.57. The complainant’s
order 80196920 dated 10/22/2015 has been refunded, $135.62. The complainant’s
order [redacted] dated 11/22/2015 has been refunded, $131.57.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return any
further orders. We apologize for the delay in our response. Please let me know if you need anything further.

To Whom It May Concern;Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants account with us. I was unable to locate a completed cancellation form from last year. Our policies have since changed and we use an online form however, I have...

gone ahead and cancelled her account without the form, taking this complaint as the written notice. Although I was able to have the Annual Fee from 06/20/2015, I am unable to refund the Annual Fee from 06/20/2014. With no communication found since June of 2014 and no evidence of a completed cancellation form being returned I am only able to refund the fee that falls within our policy for basic returns.  I hope this meets the satisfaction of the complainant. If you should need anything further please let me know.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/26/2015 to request that Order [redacted] and future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded, $71.95. The complainant’s order [redacted] dated 1/24/2016 has been refunded, $84.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. Please see the attached image of the complainant’s accounts orders. There are no further orders to refund. The December and September orders did not process due to payment failure. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/18/2016 has been refunded, $12.74....

Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been...

closed.  The complainant’s
order [redacted] dated 10/05/2015 has been refunded, $73.95. Please allow 5-7
business days for funds to reflect into the complainant’s bank account. It is
not necessary to return this order again. This order has been refunded in full.
Please see the included sales invoice.  We apologize for the
delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closed. The...

complainant’s order [redacted] dated 9/30/2015 has been
refunded, $122.06. The complainant’s order [redacted] dated 10/28/2015 has been
refunded, $122.06. The complainant’s order [redacted] dated 11/28/2015 has been
refunded, $117.72. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return any of
these orders at this time.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/15/2016 has been assigned the USPS...

tracking number [redacted]. However this tracking number does not currently show any shipping movements. If this order does ship in the future the complainant may keep this order.   The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. We apologize for the delays. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Preferred Customer Return Policy: If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order.
The complainant contacted our customer service department by email on 1/27/2015 to request that order 81428736 and future monthly auto shipments be canceled.
We apologize for the delay.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $134.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Order [redacted] has been shipped with tracking number [redacted] and is excepted to be delivered today, 2/1/2016. Please mark the package as REFUSED and return to your mail box.
Please let me know if you need anything further.