Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The Complainant’s Customer Account [redacted] created 7/24/2015 has been...

closed. The monthly auto shipment has been canceled. The Complainant’s Ambassador Account [redacted] created 9/8/2015 has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] was placed on the Ambassador account and is unfortunately not eligible for the 60 day money back guarantee. In the interests of resolving this complaint the order will be refunded outside of policy minus the original shipping charge of $4.05. Please see the attached Return policies. The complainant’s order [redacted] dated 1/28/2015 has been refunded, $150.39. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s customer account has been closed. The complainant’s...

order [redacted] dated 2/2/2016 has been refunded, $235.05. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return this order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/8/2016 has been refunded, $84.99. This order was refused with tracking number [redacted] and is still in transit to Plexus Worldwide.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. I have looked into the Complainants account with us and found that the cancellation process was handledaccording to our Polices. The account has been inactivated.We do not currently have a refund guarantee on our annual fees however an...

exception was made. The refund of the annual fee however, is handled by our Refunds Department. I was able to locate the request submitted and it in the refund processing queue. Please allow 3-5 business days for the credit to be reflected on your financial statement.If you should need anything further please, let me know.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
K[redacted] C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have received the refund and consider this complaint resolved.
Regards,[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/6/2016 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 1/11/2016 has been refunded, $47.08.
The complainant’s order [redacted] dated 2/11/2016 has been refunded, $43.08.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I was not able to open 2 of the attached documents.  I want to see that the account is actually closed.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Shirley B[redacted]

Not satisfied with the product did not work the way they advertise. Did not loose weight. I wanted refund company never call back. I just let it go.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s account has been closed and the requested$84.00 refunded today. Please allow 3-5 business days for this refund toreflect into the...

complainant’s bank account. The complainant may keep or dispose if the delivered productto avoid any further wasted time. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been reviewed and closed. The...

complainant was in contact with our customer service
department to track their order [redacted] and was provided tracking number [redacted]
The complainant’s order [redacted] was delivered today 12/7/2015 at 11:32 am
local time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s preferred customer account has been closed. The...

complainant contacted our customer service department by phone on 12/26/2015 to request that their order [redacted] dated 12/26/2015 be canceled. The complainant was advised of our normal policy that orders cannot be stopped the same day and that the order would need to be returned for a refund. Unfortunately this was not correct in the complainant’s case. The $85.05 charge for the complainant’s order [redacted] was sent to our refunds department and voided the same day before the charge ever settled to the complainant’s account on 12/26/2015. The charge would have been pending due to being pre-authorized and then dropped off when voided. We apologize for the misinformation the complainant was provided until 3/10/2016. As the complainant explained they again contacted our customer service department by phone on 3/10/2016. Please see the attached email that was sent to the complainant following this call. The attached screen shot shows the voided $85.05 charge on 12/26/2015. Please let me know if you need anything further.

While I am satisfied with the rapid response after filing the Revdex.com complaint;  waiting an additional 5-7 business days (~10 days) to refund my money seems excessive, particularly since it required a Revdex.com complaint to resolve.  The company has had my money in their account for 23 days.  If they treat 100 people as they have me with the same amount in dispute, that's  in excess of 13 thousand the company is earning interest on while customers wait.  I will be satisfied when my refund is deposited into my account.  It took no time for the accounts to be debited, it is only fair they be refunded promptly.[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account.
The complainant contacted and spoke with our customer service agent Jennifer Provencher on 4/27/2016. Jennifer assisted the complainant in canceling the monthly auto shipment on their preferred customer account [redacted]. This account has now also been closed.
Please let me know if you need anything further.

Best products ever!!!

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Ambassador Account has been...

closed. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s customer account has been reviewed and...

the
complainant is within the customer return policy. The complainant’s 10/12/2015 order [redacted] will be refunded
$144.25. The complainant’s 11/12/2015 order [redacted] will be refunded $144.06.
Please allow 5-7 business days for these funds to reflect into the complainant’s
bank account. Please keep the upcoming holiday in mind and that banks will not
be open again until 11/30/2015. The complainant’s account has been closed. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. Upon careful review of the customers account and listening to all phone calls, I was able to determine that the refund request was submitted on the 14th of November as initially stated. The refunds department was a little behind in...

their processing and so it took 6 days instead of the 3-5 days given as the time frame. I do apologize for this delay and any inconveniences it may have caused however, the refund has been processed as of 11/20/2014.If I can be of any further assistance please do not hesitate to let me know.Thank you,Plexus Worldwide, Inc.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/30/2015 to request that future monthly auto shipments be canceled and also inquired about returning products. The complainant’s order [redacted] dated 10/27/2015 has been refunded, $138.55. The complainant’s order [redacted] dated 11/27/2015 has been refunded, $138.33. The complainant’s order [redacted] dated 12/27/2015 has been refunded, $124.60. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. After reviewing the information provided by the complainant we have confirmed that the complainant created a Plexus Worldwide Ambassadorship on 8/18/2015. Prior to the creation of all Plexus Ambassadorships each...

individual is required to agree to the Plexus Worldwide terms, conditions, policies and procedures.   Per section 1.G of the contractual agreement:  The Contract is valid for the period of one (1) year from the Date of Sign-up. Each year after that, the Contract may be renewed by payment of Annual Membership Web-Hosting Fee. The Ambassador, on the annual anniversary of the Date of Sign-up, must pay this fee when the Ambassadorship is to be renewed. 1.        The Ambassador expressly authorizes the Company to collect the annual renewal fee using payment method saved to their Ambassador account.   If a Plexus Ambassador wishes to terminate their ambassadorship they may do so by completing the Plexus Worldwide Ambassador Cancellation Form available in their back office, or by submitting in writing a cancellation request to [redacted] A review of our system confirms that no cancellation form or letter was submitted prior to their renewal date of 8/18/2016. Although no form was submitted prior to the renewal date, as a sign of good faith, Plexus has terminated the complainant’s ambassadorship and refunded the Annual Membership Fee. A refund request was submitted and processed on 8/19/2016 in the amount of $34.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. Please let me know if you need anything further.