I sell clothes on this app/website for extra income - I sell new and used clothesAn excellent buyer purchased my *** *** for $***Per Poshmark's protocol, I printed the shipping label that they supply the sellers and I brought it to *** the day after Presidents Day (***)The package was scanned at the *** drop-off location on *** *** and it was last updated on *** *** as in transitI first contacted Poshmark on *** 27th as it was very strange that the item did not arrive at the buyers mailing address within the paid postage time frameI received an auto-matted response immediately after submitting a complaint to customer service stating that I will hear from their team within 1-business daysbusiness days past and still no responseSo I email Poshmark again and call their phone number and leave a voicemailThe next day I emailed the CEO directly and no response to my issueOn *** 2nd I finally get a response from Poshmark; however, it'
This company is horrible! Don't get sucked in by their offer of discounted shipping on your first purchaseI signed up and was offered $shipping, this was not honored and I was charged the full amount of $which is outrageousI was unable to cancel my order and you can not call and speak with customer serviceThe company only allows you to email with any problems or questionsI did so and received a bogus general email stating reason why they may have not honored the discount, it was not a specific response to me emailI have no idea how this company has an A+ rating, it is such a rip offI had read a review beforehand where the buyer had the same problemI wish I would've headed the warning, I just thought there would be a way to resolve this but Poshmark is unwilling to help mePlease take my bad experience as a warning and steer clear of this company
Poshmark's promise to customers on its website: "How can I trust buying on Poshmark? You are protected every time you place an order on Poshmark with Posh ProtectWhen you purchase an item on Poshmark, we keep your payment safe until you tell us you've received your orderIf your item does not match the description, please notify us within days of deliveryAfter we verify your claim, we'll refund paymentIf we don't hear from you by days after your order is delivered, we'll assume everything is OK and release your payment to the sellerOnce we release payment, all sales are final and no refunds will be available." I did not accept the misrepresented order and emailed customer service right awayI sent pictures, described my defects and received an email stating that a representative would email me back within 2-business daysI constantly checked my email for the next week or two, checked my bank account, and heard nothing of my return until I logged onto Poshmark and saw a
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meAfter receiving communication from the Revdex.com, Poshmark promptly sent me an email (see below) with a return address label for me to return the grossly misrepresented item and has agreed to refund the total amount back to me. I am very thankful for this. I was not, however, given an opportunity to rate the seller who mislead myself and others and misrepresented the item therefore I remain concerned that this unfortunately may happen again I also remain in the dark about what Poshmark may (or may not) be doing to improve its communication with it's customers and it's customer service. Furthermore, there was no apology from Poshmark. Sadly, I will be ending my relationship with Poshmark and closing my account as soon as I receive the monies owed to me
Thank you very much for your help in this matter. I greatly appreciate the Revdex.com and my experience was exceptional.Sincerely, *** ***
Email from Poshmark read:
"Thank you for your emailAt this time we have provided a label for you to ship the item to our headquartersOnce the item has been delivered to our offices, our team will proceed with refunding you for the full purchaseWe kindly ask that you ship the item back within the next hoursThank you."
To Poshmark........Very poor experience to say the leastI was an ambassador, top seller, and generated 2k plus a monthI've been on Poshmark since last year under the user name marcI received an email saying my account was suspended permanentlyThe reason was "buying or selling fake itemsMy closet had over 1k listings, most used from 2nd hand stores, some from discount shores such as Burlington coat factory, TJ Max etcFor the new items, I keep receipts for thenFor them to delete my profile of over 1k listings, over 60k followers and hundreds of man hours of postings is down right despicableYes I make great money on there, but they make their 20% off me tooThis shows they do not care about even their top sellers and producersNo personal email, no common courtesyThe only thing we can do is write reviews about our negative experiencesI have sent a few emails requesting informationPoshmark, that is very bad business
Poshmark will duplicate postsOn site to potential customers, it looks like the item is for salemultiple timesMy items have sold, shipped and I’ve received my money & star ratingsYet I log into my account and same item is listed againI email customer service, takes days for them to respond to only blame it on the customer stating looks like I entered multiple ordersWhy would I sabotage customers? They do not have a delete feature for the duplicate item or even a report feature for duplicationInstead, you cannot escalateTo managementIt takes days for response and in the meantime your closet looks terrible due to their inability of accountability2nd issueA return was supposed to come to meCustomer never returnedReported issue, no responseI’m due $ on my account from buyerNo customer supportThe more complaints I read I’m starting to see Poshmark in itself is a scam!
For order ***, the user did not open a formal return case within the hours, as stated in our policyAs a courtesy we have provided the user $in Posh CreditFor this reason, we
consider the case closed
I have been using Poshmark for 1/years and they have always responded to me if I had any problem with a orderI have only had bad experience with a item that the seller had told me it was Authentic and it was notBy reading these reviews here online it does not look like people are aware that there are many scammers that will take advantage of youIf you order an item over Poshmark will have it shipped directly to them to make sure it is AuthenticIf you are going to buy on Poshmark then look at the sellers reviews and that will tell you if that person that you should be buying from
I bought an item from Poshmark (purse) that was defectiveI wanted to return itI contacted Poshmark, submitting photos displaying the defectI received a reply email asking for more photos showing clearer details of defect (first photos were very clear, and showed accurate detail)I sent in more photos; Poshmark sent a reply email stating that: "Unfortunately, this case does not qualify for a return because: - item is as shown in listing" It's true that the item listing didn't show the defect, as it was inside a zipper pocket, which was zipped closed in the online photosAsking for a refund for a defective item is a logical requestThe fact that I submitted exact, clearly defined photos showing the defect, requires Poshmark to send me a refund in full, as stated in their return policyIn denying my return request, they have misrepresented their own policies
Very disappointed by my dealings with Poshmark so farI have only bought things on this site and had some good experiences but also many problems with sellers who misrepresent what they are selling or flat out lie about the condition or origin of their itemsI have not been impressed with poshmark's responsiveness and customer service, and this is why I never used this site to the extend I use others, but my recent experience is so underwhelming that I decided to stop using the site altogetherI bought an ivory colored top and I received a baby pink top; I go to customer service to report that the item received was not as described and attach even a picture to show the difference between an ivory colored item and the baby pink topThey came back to me denying my claim while giving a "blanket" response that item was as described despite the blatant and visible fact that it is notWhen I asked to escalate the case and to appeal the decision, another useless customer service representative responded the same thingI have used ebay for ever and never had such an experienceThere is not even a live person to speak toIf you want frustration and aggravation then you ought to use this siteA total waste of time and money!
I recently purchased a pair of *** *** shoes from a seller on PoshmarkThe shoes were advertised as being size 8.5, and I paid $*** for the shoes which included shippingThe shoes were delivered and I received several emails from Poshmark showing tracking that the box had been delivered and I needed to approve the delivery in order for the payment to be releasedI was out of town, but checked the tracking and saw that they had been delivered, and confirmedOnce I returned, which was more than days after ordering (so the funds would have been released regardless), I discovered that the shoes were in fact size women's This was my first purchase through Poshmark, and is quite a large sum of money that I was saving to spend on new shoesI double-checked the listing, which confirmed the seller had falsely advertised the shoes as size women's Disappointed, I reached out to Poshmark customer servicePoshmark does not provide any customer service over the phone,
Several days ago Poshmark suspended my account as a result of suspicious activity reported by my bankMind you that Poshmark never reached out to me to inform me that they were suspending my account, I just went to accept an offer for an item and I wasn't able to, nor was I able to extend offers or buy anything Soooo, I had to send an email because Poshmark does not have a customer service number, at all. I have visited lemonaid stands that run with more efficiency and professionalism than this site!! I sent the email at 10pm Wednesday by 2pm the next day I still had not received a response, so over the next hours I sent five more emails expressing my concerns at the lack of responsiveness from the Poshmark team, as well as confirming that none of the transactions on my account were eroneous or fraudulentFinally at 11pm on Thursday I get an email from poshmark indicating my account was suspended pending confirmation from ME that none of the tra
Where do I start?
Im new to poshmark
I purchased a purse that did not have an accurate description
The seller messaged me after I purchased the item notifying me that she edited the description and eliminate the part that described the purse as dirty in the pockets
She then mailed it to me before I could tell her not to send it
I recieve item and "accept" on the websiteI had no clue that you ABSOLUTELY CANNOT get a refund if you hit "accept"
I contacted the seller, and she was willing to give me a full return/refund
So I contacted costumer serviceCustomer service denied the return EVENTHOUGH the SELLER was completely willingMAKES ABSOLUTELY NO SENSE!!! Im sticking with Ebay
Now im stuck with a $purse that I dont want and was innacurratly describeIm very upset because I feel like its money down the drain and being the thrifter that I am, it hurts the wallet that much more
Unfortunately we are unable to locate the seller's account in our system with the email address providedBecause no other information was provided such as a username or order number, we are unable to assist with the order at this timeWe recommend that the seller reach out to our support team
directly at [email protected] for further assistance
Due to this, we consider the case resolved
How about making purchases and only having seller actually send you your product? Then when you complain to their customer service about this legitimate issue, they send you a canned response for not receiving orderTry PoshmarkThat’s been my experience It’s a wonder they still exist with zero seller accountability I guess those bots really work delivering them high app reviews It’s funny they don’t have s rating on their Facebook page or have google reviewsAnyways, 4:odds of receiving your shipment is worse than AliExpressAnd that’s saying a lot
I started using Poshmark in when it was a start up appCurrently, I am a top 10% user with an average of stars on the sale of hundreds of items over several yearsI have been honest and credible in my transactionsI am writing this complaint due to Poshmark's complete negligence, disregard, and retaliation for the complaints from honest sellers like myself and others who have come forward and are reporting the countless accounts who are continuing to freely sell counterfeit goods on Poshmark's appOne seller of these counterfeit goods retaliated against me by reporting my listings, writing harassing and threatening comments all over my listings, creating fake accounts to impersonate me and publicly share my personal information, all the while continuing to create several new Poshmark accounts on which they sold several counterfeit itemsI filed a minimum of reports to delete the comments and the profiles which are impersonating me, and I sent a minimum of e-mails to
I purchased two sweaters from vendors on Poshmark using Paypal, which I have used for years with no issuesThe first sweater order was canceled because Poshmark informed me that their user was no longer validThe second sweater I received and I'm very happy with itBut Poshmark began e-mailing reminders to me to authorize paymentI tried to log onto Poshmark but my username and password were not recognizedI followed the procedure to reset my password but never received a "password reset" e-mail from PoshmarkThe only way to contact Poshmark is via e-mail; they have no phone number listedIt takes about twenty-four hours to hear back from them on any e-mail sentAfter repeatedly e-mailing them to get this resolved, they informed me that they were unable to verify me and that I would need to send them a "valid form of photo identification such as a driver's license or passport." This set off all sorts of alarms for meI promptly contacted Paypal to verify that payment was made for the sweater that I receivedThen I verified through my credit card company that payment was madeI then canceled my Paypal agreement with Poshmark to avoid any future problemsI will not use this service againI don't care what kind of deals they haveIt's not worth the risk, effort, or frustrationI'll stick with *** and ***
I purchased shoes on poshmark.com, for 650$, the first issue I had was there is no way to contact customer service by phone, which raised a red flag, the shoes finally ship, and I receieve them, the shoes are not authentic, the shoes has the sole coming up, and there is wear and tear amd marks, in the description of the shoes it specifically says, never worn, no marks or anything, which was a lieso I took pictures sent them to poshmark followed there return procedure, I was offered a dollar credit, I refused that, I dont want any used worn shoes if that was the case I would have purchased used shoes from the site, so then they offered me a dollar credit which I refused, because again these shoes were not worth the dollars that I spentToday I get an email stating they will not honor my return and I have to settle with the dollar credit, no that's not what I want, I want a full refundIt takes days to get a response this is the worst customer service ever, now I am out
I ordere a pair of shoes and paid for themThey were deliveredThe color of the show was completely different (not just a different shade) than what was listedI filed a complaint with poshmarkPoshmark closed the complaint and did not refund my money
I have purchased ~ items on this websiteI made offers on different items for one posher, they were acceptedI was required to pay delivery charges $each totalling $Yet I received one packageAre you refunding the erroneous/ unused shipping charges?
I sell clothes on this app/website for extra income - I sell new and used clothesAn excellent buyer purchased my *** *** for $***Per Poshmark's protocol, I printed the shipping label that they supply the sellers and I brought it to *** the day after Presidents Day (***)The package was scanned at the *** drop-off location on *** *** and it was last updated on *** *** as in transitI first contacted Poshmark on *** 27th as it was very strange that the item did not arrive at the buyers mailing address within the paid postage time frameI received an auto-matted response immediately after submitting a complaint to customer service stating that I will hear from their team within 1-business daysbusiness days past and still no responseSo I email Poshmark again and call their phone number and leave a voicemailThe next day I emailed the CEO directly and no response to my issueOn *** 2nd I finally get a response from Poshmark; however, it'
This company is horrible! Don't get sucked in by their offer of discounted shipping on your first purchaseI signed up and was offered $shipping, this was not honored and I was charged the full amount of $which is outrageousI was unable to cancel my order and you can not call and speak with customer serviceThe company only allows you to email with any problems or questionsI did so and received a bogus general email stating reason why they may have not honored the discount, it was not a specific response to me emailI have no idea how this company has an A+ rating, it is such a rip offI had read a review beforehand where the buyer had the same problemI wish I would've headed the warning, I just thought there would be a way to resolve this but Poshmark is unwilling to help mePlease take my bad experience as a warning and steer clear of this company
Poshmark's promise to customers on its website: "How can I trust buying on Poshmark? You are protected every time you place an order on Poshmark with Posh ProtectWhen you purchase an item on Poshmark, we keep your payment safe until you tell us you've received your orderIf your item does not match the description, please notify us within days of deliveryAfter we verify your claim, we'll refund paymentIf we don't hear from you by days after your order is delivered, we'll assume everything is OK and release your payment to the sellerOnce we release payment, all sales are final and no refunds will be available." I did not accept the misrepresented order and emailed customer service right awayI sent pictures, described my defects and received an email stating that a representative would email me back within 2-business daysI constantly checked my email for the next week or two, checked my bank account, and heard nothing of my return until I logged onto Poshmark and saw a
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory to meAfter receiving communication from the Revdex.com, Poshmark promptly sent me an email (see below) with a return address label for me to return the grossly misrepresented item and has agreed to refund the total amount back to me. I am very thankful for this. I was not, however, given an opportunity to rate the seller who mislead myself and others and misrepresented the item therefore I remain concerned that this unfortunately may happen again I also remain in the dark about what Poshmark may (or may not) be doing to improve its communication with it's customers and it's customer service. Furthermore, there was no apology from Poshmark. Sadly, I will be ending my relationship with Poshmark and closing my account as soon as I receive the monies owed to me
Thank you very much for your help in this matter. I greatly appreciate the Revdex.com and my experience was exceptional.Sincerely, *** ***
Email from Poshmark read:
"Thank you for your emailAt this time we have provided a label for you to ship the item to our headquartersOnce the item has been delivered to our offices, our team will proceed with refunding you for the full purchaseWe kindly ask that you ship the item back within the next hoursThank you."
To Poshmark........Very poor experience to say the leastI was an ambassador, top seller, and generated 2k plus a monthI've been on Poshmark since last year under the user name marcI received an email saying my account was suspended permanentlyThe reason was "buying or selling fake itemsMy closet had over 1k listings, most used from 2nd hand stores, some from discount shores such as Burlington coat factory, TJ Max etcFor the new items, I keep receipts for thenFor them to delete my profile of over 1k listings, over 60k followers and hundreds of man hours of postings is down right despicableYes I make great money on there, but they make their 20% off me tooThis shows they do not care about even their top sellers and producersNo personal email, no common courtesyThe only thing we can do is write reviews about our negative experiencesI have sent a few emails requesting informationPoshmark, that is very bad business
Poshmark will duplicate postsOn site to potential customers, it looks like the item is for salemultiple timesMy items have sold, shipped and I’ve received my money & star ratingsYet I log into my account and same item is listed againI email customer service, takes days for them to respond to only blame it on the customer stating looks like I entered multiple ordersWhy would I sabotage customers? They do not have a delete feature for the duplicate item or even a report feature for duplicationInstead, you cannot escalateTo managementIt takes days for response and in the meantime your closet looks terrible due to their inability of accountability2nd issueA return was supposed to come to meCustomer never returnedReported issue, no responseI’m due $ on my account from buyerNo customer supportThe more complaints I read I’m starting to see Poshmark in itself is a scam!
For order ***, the user did not open a formal return case within the hours, as stated in our policyAs a courtesy we have provided the user $in Posh CreditFor this reason, we
consider the case closed
I have been using Poshmark for 1/years and they have always responded to me if I had any problem with a orderI have only had bad experience with a item that the seller had told me it was Authentic and it was notBy reading these reviews here online it does not look like people are aware that there are many scammers that will take advantage of youIf you order an item over Poshmark will have it shipped directly to them to make sure it is AuthenticIf you are going to buy on Poshmark then look at the sellers reviews and that will tell you if that person that you should be buying from
I bought an item from Poshmark (purse) that was defectiveI wanted to return itI contacted Poshmark, submitting photos displaying the defectI received a reply email asking for more photos showing clearer details of defect (first photos were very clear, and showed accurate detail)I sent in more photos; Poshmark sent a reply email stating that: "Unfortunately, this case does not qualify for a return because: - item is as shown in listing" It's true that the item listing didn't show the defect, as it was inside a zipper pocket, which was zipped closed in the online photosAsking for a refund for a defective item is a logical requestThe fact that I submitted exact, clearly defined photos showing the defect, requires Poshmark to send me a refund in full, as stated in their return policyIn denying my return request, they have misrepresented their own policies
Very disappointed by my dealings with Poshmark so farI have only bought things on this site and had some good experiences but also many problems with sellers who misrepresent what they are selling or flat out lie about the condition or origin of their itemsI have not been impressed with poshmark's responsiveness and customer service, and this is why I never used this site to the extend I use others, but my recent experience is so underwhelming that I decided to stop using the site altogetherI bought an ivory colored top and I received a baby pink top; I go to customer service to report that the item received was not as described and attach even a picture to show the difference between an ivory colored item and the baby pink topThey came back to me denying my claim while giving a "blanket" response that item was as described despite the blatant and visible fact that it is notWhen I asked to escalate the case and to appeal the decision, another useless customer service representative responded the same thingI have used ebay for ever and never had such an experienceThere is not even a live person to speak toIf you want frustration and aggravation then you ought to use this siteA total waste of time and money!
I recently purchased a pair of *** *** shoes from a seller on PoshmarkThe shoes were advertised as being size 8.5, and I paid $*** for the shoes which included shippingThe shoes were delivered and I received several emails from Poshmark showing tracking that the box had been delivered and I needed to approve the delivery in order for the payment to be releasedI was out of town, but checked the tracking and saw that they had been delivered, and confirmedOnce I returned, which was more than days after ordering (so the funds would have been released regardless), I discovered that the shoes were in fact size women's This was my first purchase through Poshmark, and is quite a large sum of money that I was saving to spend on new shoesI double-checked the listing, which confirmed the seller had falsely advertised the shoes as size women's Disappointed, I reached out to Poshmark customer servicePoshmark does not provide any customer service over the phone,
Several days ago Poshmark suspended my account as a result of suspicious activity reported by my bankMind you that Poshmark never reached out to me to inform me that they were suspending my account, I just went to accept an offer for an item and I wasn't able to, nor was I able to extend offers or buy anything Soooo, I had to send an email because Poshmark does not have a customer service number, at all. I have visited lemonaid stands that run with more efficiency and professionalism than this site!! I sent the email at 10pm Wednesday by 2pm the next day I still had not received a response, so over the next hours I sent five more emails expressing my concerns at the lack of responsiveness from the Poshmark team, as well as confirming that none of the transactions on my account were eroneous or fraudulentFinally at 11pm on Thursday I get an email from poshmark indicating my account was suspended pending confirmation from ME that none of the tra
Where do I start?
Im new to poshmark
I purchased a purse that did not have an accurate description
The seller messaged me after I purchased the item notifying me that she edited the description and eliminate the part that described the purse as dirty in the pockets
She then mailed it to me before I could tell her not to send it
I recieve item and "accept" on the websiteI had no clue that you ABSOLUTELY CANNOT get a refund if you hit "accept"
I contacted the seller, and she was willing to give me a full return/refund
So I contacted costumer serviceCustomer service denied the return EVENTHOUGH the SELLER was completely willingMAKES ABSOLUTELY NO SENSE!!! Im sticking with Ebay
Now im stuck with a $purse that I dont want and was innacurratly describeIm very upset because I feel like its money down the drain and being the thrifter that I am, it hurts the wallet that much more
Unfortunately we are unable to locate the seller's account in our system with the email address providedBecause no other information was provided such as a username or order number, we are unable to assist with the order at this timeWe recommend that the seller reach out to our support team
directly at [email protected] for further assistance
Due to this, we consider the case resolved
How about making purchases and only having seller actually send you your product? Then when you complain to their customer service about this legitimate issue, they send you a canned response for not receiving orderTry PoshmarkThat’s been my experience It’s a wonder they still exist with zero seller accountability I guess those bots really work delivering them high app reviews It’s funny they don’t have s rating on their Facebook page or have google reviewsAnyways, 4:odds of receiving your shipment is worse than AliExpressAnd that’s saying a lot
I started using Poshmark in when it was a start up appCurrently, I am a top 10% user with an average of stars on the sale of hundreds of items over several yearsI have been honest and credible in my transactionsI am writing this complaint due to Poshmark's complete negligence, disregard, and retaliation for the complaints from honest sellers like myself and others who have come forward and are reporting the countless accounts who are continuing to freely sell counterfeit goods on Poshmark's appOne seller of these counterfeit goods retaliated against me by reporting my listings, writing harassing and threatening comments all over my listings, creating fake accounts to impersonate me and publicly share my personal information, all the while continuing to create several new Poshmark accounts on which they sold several counterfeit itemsI filed a minimum of reports to delete the comments and the profiles which are impersonating me, and I sent a minimum of e-mails to
I purchased two sweaters from vendors on Poshmark using Paypal, which I have used for years with no issuesThe first sweater order was canceled because Poshmark informed me that their user was no longer validThe second sweater I received and I'm very happy with itBut Poshmark began e-mailing reminders to me to authorize paymentI tried to log onto Poshmark but my username and password were not recognizedI followed the procedure to reset my password but never received a "password reset" e-mail from PoshmarkThe only way to contact Poshmark is via e-mail; they have no phone number listedIt takes about twenty-four hours to hear back from them on any e-mail sentAfter repeatedly e-mailing them to get this resolved, they informed me that they were unable to verify me and that I would need to send them a "valid form of photo identification such as a driver's license or passport." This set off all sorts of alarms for meI promptly contacted Paypal to verify that payment was made for the sweater that I receivedThen I verified through my credit card company that payment was madeI then canceled my Paypal agreement with Poshmark to avoid any future problemsI will not use this service againI don't care what kind of deals they haveIt's not worth the risk, effort, or frustrationI'll stick with *** and ***
I purchased shoes on poshmark.com, for 650$, the first issue I had was there is no way to contact customer service by phone, which raised a red flag, the shoes finally ship, and I receieve them, the shoes are not authentic, the shoes has the sole coming up, and there is wear and tear amd marks, in the description of the shoes it specifically says, never worn, no marks or anything, which was a lieso I took pictures sent them to poshmark followed there return procedure, I was offered a dollar credit, I refused that, I dont want any used worn shoes if that was the case I would have purchased used shoes from the site, so then they offered me a dollar credit which I refused, because again these shoes were not worth the dollars that I spentToday I get an email stating they will not honor my return and I have to settle with the dollar credit, no that's not what I want, I want a full refundIt takes days to get a response this is the worst customer service ever, now I am out
I ordere a pair of shoes and paid for themThey were deliveredThe color of the show was completely different (not just a different shade) than what was listedI filed a complaint with poshmarkPoshmark closed the complaint and did not refund my money
I have purchased ~ items on this websiteI made offers on different items for one posher, they were acceptedI was required to pay delivery charges $each totalling $Yet I received one packageAre you refunding the erroneous/ unused shipping charges?