Poshmark promises that if items are misrepresented they'll refund your moneyI ordered a pair of *** leggings and when they arrived they were so small they looked like a child's sizeAll Poshmark did was say that size can vary by style so they weren't misrepresentedThese were supposed to fit up to a size adultThey're at least inches shorter than my other leggings, and 2-inches skinnier
I have requested two recent refunds for two separate items purchased onlineThe service has been excessively slow and one request was "denied" although the seller clearly misrepresented the size of the item in the listingThe other item was never received by me, however, the seller and I have both contacted Poshmark and I have yet to be refundedOrder #: ***$*** - Item ordered on May and never receivedI have requested a refund several times without a responseThe seller has the itemOrder #: *** $*** - The shoes were listed online in the description as a US size They are actually a European size 37, not a US size at allI provided Poshmark with a photo of the size imprinted on the shoe and a standard shoe size conversion chart which shows measurements for shoes and that a European size is the equivalent of a US size 6.5, not a size as listed in the descriptionI own several pairs of European shoes and would hav
Complaint: ***I am rejecting this response
because:It's false, the credit was for a different sale (one day later) of the same item and amount, not the one they canceledI have been monitoring my account on a daily basis and nothing was ever addedFurthermore, if they had credited it why didn't they email meI've been trying to contact them on a daily basis for daysThey only claimed this days later when I involved the Revdex.com. Sincerely,*** ***
Received an item that was way to small, and poshmark decided I should have to pay for it Now that I'm on this website I see a lot of negative reviews, and I understand whyVery unprofessional to not allow a return, as reputable business would
I received a package from a seller than had a dead bug in itIt took me many hours of stress to determine if it was a bed bug (we have confirmed from several sources that it is not but I am remaining vigilant) and I had to pretreat my apartment, quarantine the item and everything it touched and spend hours researching and contacting exterminatorsIt took over hours for Poshmark to connect me to the seller and they never apologized or took ownership of the issueBecause of their delay, I had to keep this disgusting item (a pair of designer sunglasses, dirty and infested) triple bagged in my home and I don't know the status on the acceptance of my returnI suggest you STAY AWAYShop local or try *** for consignment
I have contacted poshmark by sending messages within hours seeking assistance in redeeming funds from my poshmark account ***” from a recent saleI have not been able to redeem my funds because the verification code that poshmark provided has been sent to my email address which I cant access the messagesSo I have contacted poshmark requesting they send me the verification code via text message and provided them with a copy of my driver’s license and phone number but after several attempts he issue remains unresolved
I recently sold an item on PoshmarkThe buyer decided they did not want the item because they felt the description was not accurateThe item was returned to me and smells horribly of smokeI am not a smoker and now the item is ruined and I will not be able to sell it
At this time, Poshmark does not have a monitored phone support system in placeHowever, our customer support team works around the clock to assist our users through email
According to our customer support team, the order was cancelled as per the customer's request and their full refund processed
If they have any further questions or concerns, they may respond directly to our team's last email sent on September 12th, 20**.
Due to this, we consider the matter resolved
Don't sell at PoshmarkNo seller protection of any kindI sold here for a couple months with no complaintsI never realized how vulnerable I was until one buyer filed a claim against meI had no idea what went wrongPoshmark never informed me any details but a generic email about the claim being filedThey never responded to my inquiriesThe next thing I knew was their decision to refund the buyer who claimed the color of the product was different than she thoughtThe item was well photographed in my studio and meticulously describedI have a degree in graphic designColor matching/correction is part of my job! How did poshmark know the color in my photos were incorrect when they never saw the product in person? How could they decide my phoduct shots misrepresented the color not the buyer's? It was unprofessional the way poshmark handled the claimI deserved to be heard and defend myselfThey claimed they always did a thorough investigationHow thorough was that...when there was one-way communication (via automated email at that)No response of any kind but one to let me know their decisionI have never been informed the details regarding the claim and seen the evidenceThat is the service, which should be known as "no service", I get from 20% fee poshmark deduct from every of my sellsThere are bad apples from both sidesBut the level of customer service and the dispute handling process are unacceptable!
Poshmark is a consignment businessI sold a pair of Christian Louboutin shoes for on their siteThe shoes were shipped to the buyer the day following the saleThe funds for the sale enter an escrow account until the buyer receives the merchandise and confirms the overall conditionIf all is well the funds are releasedIn this instance the buyer received the shoes and opened up a case in error about a belt she had order from another sellerShe erroneously added this review questioning the authenticity of the belt and attached it to my sale associated with the shoesI contacted the buyer directly and she quickly realized her error and informed poshmark that this complaint was for a different sellerPoshmark did not only NOT release my funds but instead approved the case for return of the product I sent!! Despite claims from both the seller and the buyer that this case complaint was an errorIt is obvious their customer service team did not review the details of the case A
We have asked the seller multiple times through email to provide us with proof of purchase so we can confirm the item is authenticBased on the photos, we are not able to confirm the item is authentic as the item has some inconsistencies with the brandAs previously mentioned to the seller, if the seller provides us with proof, we will be able to further assist herIf we do not receive proof of authenticity, we are not able to further assist for orders that are not authenticFor this reason, the case has been resolved
I order a pair of shoes for the amount of dollarspaid in full on september never got the shoes or the money back I call send email Still this day no money no merchandise I am a college Student work Saturdays and Sundays for my moneyvery unfair !!!
I purchased a bag from a Poshmark seller on May 3rdThe bag was delivered late in the day on May 10thI found it to be not in the condition described, and not in the dimensions indicated in the descriptionI did not accept the order, and instead accessed the "Problems/Inquiry" section of the app and reported this, with photographs, on the morning of May 12thI immediately received an automated reply stating that they were experiencing an unusually high volume of queries to customer support, and that they'd answer as soon as possibleI never received a case numberMy complaint went unattended, and funds were automatically released to the sellerI did what I needed to, and Poshmark did not follow through with the process on their endI have contacted them three times since, and received two messages, both lecturing in tone and ignoring all previous correspondenceThis is an unacceptable way to run a business
I purchased an item (Lululemon) through Poshmark that was damagedOnce the item hits your mailbox Poshmark immediately sends out an email telling you to accept the item which I didAfter opening the item and realizing how damaged the item was I contacted Poshmark for a refund which the denied as I had “accepted” the itemThis is the 3rd item that I received through their service and were junkI will NEVER buy anything from this site again and I would warn others away also
The item advertised, a rare Hermes printed scarf, was actually a pocket square, not a full-sized scarfThe item was priced at a value of $originally, but was selling for $ A quick comparison at the Hermes website reveals the original price as $for pocket squaresThe item was advertised in a condition without stains or snags The item was so stained with sweat and body oil that a reputable French dry cleaners in San Francisco could not remove the stainsPoshmark does little to screen the actual value and condition of items sold Buyer beware
I purchased a *** handbag for $*** on PoshmarkThe box I received was damaged and completely torn open on one sideI've provided Poshmark with a letter from my doorman that the package was delivered in such condition, I've provided photos of the damaged box, and a video of me opening the box showing that the handbag was not insideThey told me to file a claim with *** myself but I was unable to do so because Poshmark did not purchase insurance for the full amount I paid which was $***I want my full money backThe box was only insured for $***
Purchase made for a necklace represented as Tiffany & Co, but item received is not authenticIt has several clear indicators of inauthenticity in craftsmanship and lack trademark indicatorsI am seeking a full refund of money paid for the item $166.49, and I will gladly return to the sellerI have submitted a case to Poshmark, but the seller appears to be disputing my claimI expect Poshmark to uphold the laws which forbid the sale of counterfeits, replicas or fakes
I bought something through Poshmark that was not as it was described by the seller, and I cannot use itPoshmark allows only days to submit a complaintWhen I tried to submit the complaint their system would not accept it because I did not have a photoI was travelling so I had my mom open the package for me to check it, her flip phone can't send SMS messages to my smart phone so I had no photo to submitBecause I couldn't submit the complaint without a photo, the time limit expiredI emailed them about the issue, explaining that I tried to submit the issue but their system rejected it, and they refused to reimbursed meI emailed again and they didn't even respondTheir customer service has been rude to me when they have responded, and they continually refuses to reimburse me for a $item that is completely useless to me since the seller lied about what it wasI just want a refund on the item, and I have offered to ship the item back to them many timesI have also asked th
I had a credit balance of $on my account, which I used towards two purchasesI made an offer on two items: *** *** ***, a popup presented itself within the Poshmark appThe popup showed: My balance, the shipping charge, the total charge, the total charge with my credits applied and finally: the NET total (Screenshots provided upon request)The NET balance stated $Due to the nature of how Poshmark works, when you make an offer, the seller has to accept the offerI made two offers, both popups showed a ZERO balance for EACH purchase, and this is what I agreed toA formal agreementI assumed that if one buyer accepted, then the other offer would cancel itself because what I agreed to (Which was a balance using my credits) would no longer apply (as I didnt have enough credit for the second order) and a new agreement would have to be re-issued for me to agree toHowever, this was NOT the casePoshmark took my balance for the
Poshmark promises that if items are misrepresented they'll refund your moneyI ordered a pair of *** leggings and when they arrived they were so small they looked like a child's sizeAll Poshmark did was say that size can vary by style so they weren't misrepresentedThese were supposed to fit up to a size adultThey're at least inches shorter than my other leggings, and 2-inches skinnier
User's account has been reinstatedFor this reason, we consider the case closed
I have requested two recent refunds for two separate items purchased onlineThe service has been excessively slow and one request was "denied" although the seller clearly misrepresented the size of the item in the listingThe other item was never received by me, however, the seller and I have both contacted Poshmark and I have yet to be refundedOrder #: ***$*** - Item ordered on May and never receivedI have requested a refund several times without a responseThe seller has the itemOrder #: *** $*** - The shoes were listed online in the description as a US size They are actually a European size 37, not a US size at allI provided Poshmark with a photo of the size imprinted on the shoe and a standard shoe size conversion chart which shows measurements for shoes and that a European size is the equivalent of a US size 6.5, not a size as listed in the descriptionI own several pairs of European shoes and would hav
Complaint: ***I am rejecting this response
because:It's false, the credit was for a different sale (one day later) of the same item and amount, not the one they canceledI have been monitoring my account on a daily basis and nothing was ever addedFurthermore, if they had credited it why didn't they email meI've been trying to contact them on a daily basis for daysThey only claimed this days later when I involved the Revdex.com. Sincerely,*** ***
Received an item that was way to small, and poshmark decided I should have to pay for it Now that I'm on this website I see a lot of negative reviews, and I understand whyVery unprofessional to not allow a return, as reputable business would
I received a package from a seller than had a dead bug in itIt took me many hours of stress to determine if it was a bed bug (we have confirmed from several sources that it is not but I am remaining vigilant) and I had to pretreat my apartment, quarantine the item and everything it touched and spend hours researching and contacting exterminatorsIt took over hours for Poshmark to connect me to the seller and they never apologized or took ownership of the issueBecause of their delay, I had to keep this disgusting item (a pair of designer sunglasses, dirty and infested) triple bagged in my home and I don't know the status on the acceptance of my returnI suggest you STAY AWAYShop local or try *** for consignment
I have contacted poshmark by sending messages within hours seeking assistance in redeeming funds from my poshmark account ***” from a recent saleI have not been able to redeem my funds because the verification code that poshmark provided has been sent to my email address which I cant access the messagesSo I have contacted poshmark requesting they send me the verification code via text message and provided them with a copy of my driver’s license and phone number but after several attempts he issue remains unresolved
I recently sold an item on PoshmarkThe buyer decided they did not want the item because they felt the description was not accurateThe item was returned to me and smells horribly of smokeI am not a smoker and now the item is ruined and I will not be able to sell it
At this time, Poshmark does not have a monitored phone support system in placeHowever, our customer support team works around the clock to assist our users through email
According to our customer support team, the order was cancelled as per the customer's request and their full refund processed
If they have any further questions or concerns, they may respond directly to our team's last email sent on September 12th, 20**.
Due to this, we consider the matter resolved
Don't sell at PoshmarkNo seller protection of any kindI sold here for a couple months with no complaintsI never realized how vulnerable I was until one buyer filed a claim against meI had no idea what went wrongPoshmark never informed me any details but a generic email about the claim being filedThey never responded to my inquiriesThe next thing I knew was their decision to refund the buyer who claimed the color of the product was different than she thoughtThe item was well photographed in my studio and meticulously describedI have a degree in graphic designColor matching/correction is part of my job! How did poshmark know the color in my photos were incorrect when they never saw the product in person? How could they decide my phoduct shots misrepresented the color not the buyer's? It was unprofessional the way poshmark handled the claimI deserved to be heard and defend myselfThey claimed they always did a thorough investigationHow thorough was that...when there was one-way communication (via automated email at that)No response of any kind but one to let me know their decisionI have never been informed the details regarding the claim and seen the evidenceThat is the service, which should be known as "no service", I get from 20% fee poshmark deduct from every of my sellsThere are bad apples from both sidesBut the level of customer service and the dispute handling process are unacceptable!
Poshmark is a consignment businessI sold a pair of Christian Louboutin shoes for on their siteThe shoes were shipped to the buyer the day following the saleThe funds for the sale enter an escrow account until the buyer receives the merchandise and confirms the overall conditionIf all is well the funds are releasedIn this instance the buyer received the shoes and opened up a case in error about a belt she had order from another sellerShe erroneously added this review questioning the authenticity of the belt and attached it to my sale associated with the shoesI contacted the buyer directly and she quickly realized her error and informed poshmark that this complaint was for a different sellerPoshmark did not only NOT release my funds but instead approved the case for return of the product I sent!! Despite claims from both the seller and the buyer that this case complaint was an errorIt is obvious their customer service team did not review the details of the case A
We have asked the seller multiple times through email to provide us with proof of purchase so we can confirm the item is authenticBased on the photos, we are not able to confirm the item is authentic as the item has some inconsistencies with the brandAs previously mentioned to the seller, if the seller provides us with proof, we will be able to further assist herIf we do not receive proof of authenticity, we are not able to further assist for orders that are not authenticFor this reason, the case has been resolved
I order a pair of shoes for the amount of dollarspaid in full on september never got the shoes or the money back I call send email Still this day no money no merchandise I am a college Student work Saturdays and Sundays for my moneyvery unfair !!!
I purchased a bag from a Poshmark seller on May 3rdThe bag was delivered late in the day on May 10thI found it to be not in the condition described, and not in the dimensions indicated in the descriptionI did not accept the order, and instead accessed the "Problems/Inquiry" section of the app and reported this, with photographs, on the morning of May 12thI immediately received an automated reply stating that they were experiencing an unusually high volume of queries to customer support, and that they'd answer as soon as possibleI never received a case numberMy complaint went unattended, and funds were automatically released to the sellerI did what I needed to, and Poshmark did not follow through with the process on their endI have contacted them three times since, and received two messages, both lecturing in tone and ignoring all previous correspondenceThis is an unacceptable way to run a business
I purchased an item (Lululemon) through Poshmark that was damagedOnce the item hits your mailbox Poshmark immediately sends out an email telling you to accept the item which I didAfter opening the item and realizing how damaged the item was I contacted Poshmark for a refund which the denied as I had “accepted” the itemThis is the 3rd item that I received through their service and were junkI will NEVER buy anything from this site again and I would warn others away also
The item advertised, a rare Hermes printed scarf, was actually a pocket square, not a full-sized scarfThe item was priced at a value of $originally, but was selling for $ A quick comparison at the Hermes website reveals the original price as $for pocket squaresThe item was advertised in a condition without stains or snags The item was so stained with sweat and body oil that a reputable French dry cleaners in San Francisco could not remove the stainsPoshmark does little to screen the actual value and condition of items sold Buyer beware
I purchased a *** handbag for $*** on PoshmarkThe box I received was damaged and completely torn open on one sideI've provided Poshmark with a letter from my doorman that the package was delivered in such condition, I've provided photos of the damaged box, and a video of me opening the box showing that the handbag was not insideThey told me to file a claim with *** myself but I was unable to do so because Poshmark did not purchase insurance for the full amount I paid which was $***I want my full money backThe box was only insured for $***
Purchase made for a necklace represented as Tiffany & Co, but item received is not authenticIt has several clear indicators of inauthenticity in craftsmanship and lack trademark indicatorsI am seeking a full refund of money paid for the item $166.49, and I will gladly return to the sellerI have submitted a case to Poshmark, but the seller appears to be disputing my claimI expect Poshmark to uphold the laws which forbid the sale of counterfeits, replicas or fakes
I bought something through Poshmark that was not as it was described by the seller, and I cannot use itPoshmark allows only days to submit a complaintWhen I tried to submit the complaint their system would not accept it because I did not have a photoI was travelling so I had my mom open the package for me to check it, her flip phone can't send SMS messages to my smart phone so I had no photo to submitBecause I couldn't submit the complaint without a photo, the time limit expiredI emailed them about the issue, explaining that I tried to submit the issue but their system rejected it, and they refused to reimbursed meI emailed again and they didn't even respondTheir customer service has been rude to me when they have responded, and they continually refuses to reimburse me for a $item that is completely useless to me since the seller lied about what it wasI just want a refund on the item, and I have offered to ship the item back to them many timesI have also asked th
I had a credit balance of $on my account, which I used towards two purchasesI made an offer on two items: *** *** ***, a popup presented itself within the Poshmark appThe popup showed: My balance, the shipping charge, the total charge, the total charge with my credits applied and finally: the NET total (Screenshots provided upon request)The NET balance stated $Due to the nature of how Poshmark works, when you make an offer, the seller has to accept the offerI made two offers, both popups showed a ZERO balance for EACH purchase, and this is what I agreed toA formal agreementI assumed that if one buyer accepted, then the other offer would cancel itself because what I agreed to (Which was a balance using my credits) would no longer apply (as I didnt have enough credit for the second order) and a new agreement would have to be re-issued for me to agree toHowever, this was NOT the casePoshmark took my balance for the