Initial Business Response /* (1000, 5, 2015/05/06) */
The seller has told us that "I told her to send EVERYTHING BACK and I would refund her."
The items were returned to the seller on April 23rd and the seller did not reach out to us to dispute this return
Therefore we consider this
case resolved
I have sold items on Poshmark and the item have been delivered to the buyerI’m unable to update my email address, therefore I’m unable to receive payment for the items I’ve soldI have emailed Poshmark numerous emails explaining the issue and how I need it fixedThey have responded but yet to fix the problemWhen calling the phone number, it says there not taking calls at this timeVery poor customer service to say the least and ripping people off of their sales! Very frustrating!
I purchased a purse on the 5th and a coat on the 7thI did not get tracking infoJust a confirmation they received my moneyI used their e mail support to inquire, and the response was to contact seller, however, there is no clear way to do soOr my other option is to ask for my money back, and again there is no clear way to do soIn my e mail to Posmarks " support" team, I left my personal cell number and to contact me, because there seemed no other way for me to receive the items I purchased, or my money returnedA call to a business phone I found, also said to e mail themI fear I am out $My intent is to get my money backI will never use Poshmark again, and will certainly tell othersI wish I had seen your site before I gave them my account information and money
I purchase an item on April 6thThe item was shipped back to the sellerPoshmarks system “think” that the tracking number shows delivered to my home when in fact the item was delivered back to the sellerPoshmark has taken my money and released it to the seller, when I did not receive the itemSo now I want a refund of my money since I never received the item that I purchased
I’m DONE with Poshmark! I’ve only purchased items, one which was cancelled after waiting almost a week for it to ship outAs far as the other purchases, the sellers take too long to ship out, and only after complaining to Customer Support, did they ship them out Deleting my account and no more business from me! I’ll buy from *** or ***, as they ship in a timely manner
On December 15th, I ordered bottles of Coco Chanel Maddenoiselle 3.4oz bottles of perfume from a Poshmark seller named * *** I waited on the bottles of perfume for over a weekChecking my mailbox and front door daily sometimes times daily I got Nothing then I get a notification that it was delivered to my secure mailbox that only I have a key for Nothing was there I immediately got back on Poshmark website to the seller who by this time had disabled there site left messages explaining what happened, never got a response so then I have left over messages to Poshmark company explaining also what happened that I never received my purchase all you get is a generic message telling you to look around your house ask neighbors etcI emailed them daily Nothing today’s date is December 29th, a full weeks and nothing has been rectified I spent a total of $to still not receive any perfumeI honestly feel as though I have been scammed I have not received any as
I recently sold a pair of shoes on Poshmark, I abided by all Poshmark's seller requirementsI took the shoes and the shipping label to the UPS store on the day the buyer requested to purchase the shoesPoshmark's policy for sellers is to have the item taken to be shipped within two daysI shipped the item on September 22nd and it was delivered to the buyer on September 28th at 8:amAccording to Poshmark there policy is to releas the funds to the seller after if the buyer has not disbuted or accepted the itemsI waited the full hours for the buyer to accept the items or Poshmark to contact me with an issue, the hours passed and I received no funds or any emails from Poshmark with the buyer disputing the itemAt that time I emailed Poshmark explaining that it's past there hour policy and my funds should be released, at this time I received an email back stating they would notify the buyer a package was ready and I would have to wait an additional three business days
I purchased an item on the Poshmark appThe order * ** *** The item was described as "*** *** Corduroy Jeggings, size 12"When I received the item, they were not corduroys, they were actually a striped pair of pantsI attempted to file a return through Poshmark, and I was told it was denied because, "the item was not misrepresented in the listing." I wrote back again to Poshmark and said that it was misrepresented because they are striped pants and not corduroysI got another response that read as follows: "Thank you for your emailWe understand your frustration, our community team works to ensure that every one of our customers has an enjoyable experience on our platform, and as such we take our time to thoroughly evaluate each case we receive to come to the best resolution possible for both parties involvedAccording to our records, the case was ultimately denied as the item was not misrepresented in the listingMoving forward, we kindly sug
I am a seller on the app my product was return back but the item was missing I been trying to get in touch with poshmark for days no replies no customer service phone numberI have proof of the no the no replies
I have a charge on my bank account for $*** from this company and I did not make itI had never heard of them until nowI contacted my bank but they can't do a charge back until?I have exhausted all of my available actionsI emailed them, I messaged them on Facebook, I posted on their *** page, and all I get back are automated repliesThey dont have phone supportI want my money back that I never spent in the first place but can't get any help from this company!
I started selling on Posh January of this year getting rid of some of the items that I no longer need lets face it being a woman I have a hard time letting go of anythingI had heard so many good things from my friends and thought this site seemed fair and I obviously did not read the reviews from others before I started listingI had never had an issue up until last FridayI have many designer handbags and I thought I would sell some of my vintage Chanel Handbags I keep the receipts for all my bags in a plastic filing binderI have sold several Chanel Handbags and never had an issueI posted my lambskin Chanel wallet and it sold to a lady who had previously listed a Chanel wallet for sale (hers looked completely fake) upon receiving the item the lady accepted the Chanel walletThree days later the lady says the wallet is fake and she contacts PoshmarkI have the receipt from where I bought the Chanel Wallet in Florida in the 70s I have kept my receipt for all these yearsI am not sure exactly what she told Poshmark, but they ended up refunding her the money and blocking my accountI have never in all my life dealt with a company who looks at one side and doesn't make a decision based on fairnessI had the receipt, I emailed them the receipt and the next thing I know I was blocked from the siteAfter becoming a posh ambassador, after selling thousands of dollars on their site thy go and block meI was blocked on Friday and I was able to transfer so money to my bank and usually with it being the weekend it will not hit my bank account until TuesdayToday comes and the money is not in my bank account so I call my bank thinking it was just a mistake on their endThey told that they do not see a deposit coming though and that I needed to get in contact with PoshmarkI have even emailing postmark since Friday when my account got blocked and it took them until today to get back with meI have emailed them again about the money not being in my account and they have not gotten back with meso NOT only did they block me but they are withholding money from the items that people already have receivedIn the beginning, I thought posh was the best thing and now my opinion has seriously changedyou can't get in contact with them on the phone and then they stop emailing you all togetherThey almost always never take the sellers sideIt is absolutely ridiculous, I did nothing wrongI did not sell anything fakeI know there are people on posh who are selling fake items and they have been for awhile and they are the ones who should be blocked not the people who follow the rulesIf you are looking to sell items I would consider a different siteThey do not help you, they do not respond and they block you for no reasonIf there was an option to give no stars I would
Hello I made a purchase (Dress) on May 28th, when the item arrivedIt was stained so bad it could not be worn, the seller did not advertise the stainsI reached out to her and she apologized, and said to not accept file a claim to receive a refund(I have the email trail) I did that, I sent photosPoshmark comes back on June 7th, and says they needed more photos in natural lightI sent more that same day, I've explained to them more then timesThe dress is a golden yellowish it will be difficult to see the spots without holding itOn June 9th they sent another email indicating I did not send the photos on June 7th, and since I had not they would be closing the case with no refundI replied copying the confirmation I received from the June 7th email I sentIt's like this is intentional and a common business practice, they wait days to replyThey don't read there emails, and then close your case keeping your monies and you end up with bad merchandiseThis is totally unacce
Poshmark’s customer service is unacceptableI received a double order and over the course of a week before the seller shipped anything, I contacted Poshmark times and received no responseThe seller misled me by offering me a discount right after I ordered an item; I accepted it, unaware it was actually an offer for a separate but identical itemSo I ended up with two of the same itemThere was no way for me to contact the seller, and all my attempts to contact Poshmark about it were ignored, until the day after the seller shipped the double orderPoshmark sent me a scripted reply that basically amounted to a huge “we got our cut, screw you”Their business model is predatoryThey don’t care about the customer as long as they get their piece of the salesThey expect customers to cancel an order within hours but take a week or more to respond to complaintsI didn’t cancel the double order within hours because I didn’t realize it was a double orderPoshmark finally offered
Customer service was awful received a dress with broken zipper...I paid $I don't feel like I should of paid full price and they came back and
Offered $is poshmark dollarsI said no- I want to be refunded with the original method of paymentSince then NO response and have wrote them back about 5xDon't use site! Awful!
Hi, I was not able to apply my code for $off my first purchase and free shipping of $to my order for some reasonI have tried contacting Poshmark, but they do not have live customer serviceI emailed them several timesLastly, the offered to apply this discount to my "next" orderI don't know if there will be a next order, so I would like it applied to THIS order per Poshmark's offer
Regarding order *** - Authentic *** *** *** ***, we have credited the seller the funds from the sale in the amount of $on October 9, For this reason we
consider the case closed
When everything is working, it’s great! However, when things aren’t going correctly, it’s horribleThey have no phone customer service, only emailI’ve been emailing them for days about a problem and they keep replying and saying they’ll get back to me within hours but it’s been days since the first email and I haven’t heard anything
I have sold clothes, merchandise on Poshmark and have not been able to collect my earningsThere must be some sort of malfunction with their siteI am not receiving a verification code email, although I do receive other emails from this businessI have tried to email poshmark support several times to no availI found a phone number and left a voicemail, no one has called me back either
Poshmark lets total scammers be sellersPoshmark does not communicateThey don't care if you get ripped off
Initial Business Response /* (1000, 5, 2015/05/06) */
The seller has told us that "I told her to send EVERYTHING BACK and I would refund her."
The items were returned to the seller on April 23rd and the seller did not reach out to us to dispute this return
Therefore we consider this
case resolved
I have sold items on Poshmark and the item have been delivered to the buyerI’m unable to update my email address, therefore I’m unable to receive payment for the items I’ve soldI have emailed Poshmark numerous emails explaining the issue and how I need it fixedThey have responded but yet to fix the problemWhen calling the phone number, it says there not taking calls at this timeVery poor customer service to say the least and ripping people off of their sales! Very frustrating!
I purchased a purse on the 5th and a coat on the 7thI did not get tracking infoJust a confirmation they received my moneyI used their e mail support to inquire, and the response was to contact seller, however, there is no clear way to do soOr my other option is to ask for my money back, and again there is no clear way to do soIn my e mail to Posmarks " support" team, I left my personal cell number and to contact me, because there seemed no other way for me to receive the items I purchased, or my money returnedA call to a business phone I found, also said to e mail themI fear I am out $My intent is to get my money backI will never use Poshmark again, and will certainly tell othersI wish I had seen your site before I gave them my account information and money
I purchase an item on April 6thThe item was shipped back to the sellerPoshmarks system “think” that the tracking number shows delivered to my home when in fact the item was delivered back to the sellerPoshmark has taken my money and released it to the seller, when I did not receive the itemSo now I want a refund of my money since I never received the item that I purchased
I’m DONE with Poshmark! I’ve only purchased items, one which was cancelled after waiting almost a week for it to ship outAs far as the other purchases, the sellers take too long to ship out, and only after complaining to Customer Support, did they ship them out Deleting my account and no more business from me! I’ll buy from *** or ***, as they ship in a timely manner
On December 15th, I ordered bottles of Coco Chanel Maddenoiselle 3.4oz bottles of perfume from a Poshmark seller named * *** I waited on the bottles of perfume for over a weekChecking my mailbox and front door daily sometimes times daily I got Nothing then I get a notification that it was delivered to my secure mailbox that only I have a key for Nothing was there I immediately got back on Poshmark website to the seller who by this time had disabled there site left messages explaining what happened, never got a response so then I have left over messages to Poshmark company explaining also what happened that I never received my purchase all you get is a generic message telling you to look around your house ask neighbors etcI emailed them daily Nothing today’s date is December 29th, a full weeks and nothing has been rectified I spent a total of $to still not receive any perfumeI honestly feel as though I have been scammed I have not received any a
s
I recently sold a pair of shoes on Poshmark, I abided by all Poshmark's seller requirementsI took the shoes and the shipping label to the UPS store on the day the buyer requested to purchase the shoesPoshmark's policy for sellers is to have the item taken to be shipped within two daysI shipped the item on September 22nd and it was delivered to the buyer on September 28th at 8:amAccording to Poshmark there policy is to releas the funds to the seller after if the buyer has not disbuted or accepted the itemsI waited the full hours for the buyer to accept the items or Poshmark to contact me with an issue, the hours passed and I received no funds or any emails from Poshmark with the buyer disputing the itemAt that time I emailed Poshmark explaining that it's past there hour policy and my funds should be released, at this time I received an email back stating they would notify the buyer a package was ready and I would have to wait an additional three business days
I purchased an item on the Poshmark appThe order * ** *** The item was described as "*** *** Corduroy Jeggings, size 12"When I received the item, they were not corduroys, they were actually a striped pair of pantsI attempted to file a return through Poshmark, and I was told it was denied because, "the item was not misrepresented in the listing." I wrote back again to Poshmark and said that it was misrepresented because they are striped pants and not corduroysI got another response that read as follows: "Thank you for your emailWe understand your frustration, our community team works to ensure that every one of our customers has an enjoyable experience on our platform, and as such we take our time to thoroughly evaluate each case we receive to come to the best resolution possible for both parties involvedAccording to our records, the case was ultimately denied as the item was not misrepresented in the listingMoving forward, we kindly sug
I am a seller on the app my product was return back but the item was missing I been trying to get in touch with poshmark for days no replies no customer service phone numberI have proof of the no the no replies
I have a charge on my bank account for $*** from this company and I did not make itI had never heard of them until nowI contacted my bank but they can't do a charge back until?I have exhausted all of my available actionsI emailed them, I messaged them on Facebook, I posted on their *** page, and all I get back are automated repliesThey dont have phone supportI want my money back that I never spent in the first place but can't get any help from this company!
I started selling on Posh January of this year getting rid of some of the items that I no longer need lets face it being a woman I have a hard time letting go of anythingI had heard so many good things from my friends and thought this site seemed fair and I obviously did not read the reviews from others before I started listingI had never had an issue up until last FridayI have many designer handbags and I thought I would sell some of my vintage Chanel Handbags I keep the receipts for all my bags in a plastic filing binderI have sold several Chanel Handbags and never had an issueI posted my lambskin Chanel wallet and it sold to a lady who had previously listed a Chanel wallet for sale (hers looked completely fake) upon receiving the item the lady accepted the Chanel walletThree days later the lady says the wallet is fake and she contacts PoshmarkI have the receipt from where I bought the Chanel Wallet in Florida in the 70s I have kept my receipt for all these yearsI am not sure exactly what she told Poshmark, but they ended up refunding her the money and blocking my accountI have never in all my life dealt with a company who looks at one side and doesn't make a decision based on fairnessI had the receipt, I emailed them the receipt and the next thing I know I was blocked from the siteAfter becoming a posh ambassador, after selling thousands of dollars on their site thy go and block meI was blocked on Friday and I was able to transfer so money to my bank and usually with it being the weekend it will not hit my bank account until TuesdayToday comes and the money is not in my bank account so I call my bank thinking it was just a mistake on their endThey told that they do not see a deposit coming though and that I needed to get in contact with PoshmarkI have even emailing postmark since Friday when my account got blocked and it took them until today to get back with meI have emailed them again about the money not being in my account and they have not gotten back with meso NOT only did they block me but they are withholding money from the items that people already have receivedIn the beginning, I thought posh was the best thing and now my opinion has seriously changedyou can't get in contact with them on the phone and then they stop emailing you all togetherThey almost always never take the sellers sideIt is absolutely ridiculous, I did nothing wrongI did not sell anything fakeI know there are people on posh who are selling fake items and they have been for awhile and they are the ones who should be blocked not the people who follow the rulesIf you are looking to sell items I would consider a different siteThey do not help you, they do not respond and they block you for no reasonIf there was an option to give no stars I would
Hello I made a purchase (Dress) on May 28th, when the item arrivedIt was stained so bad it could not be worn, the seller did not advertise the stainsI reached out to her and she apologized, and said to not accept file a claim to receive a refund(I have the email trail) I did that, I sent photosPoshmark comes back on June 7th, and says they needed more photos in natural lightI sent more that same day, I've explained to them more then timesThe dress is a golden yellowish it will be difficult to see the spots without holding itOn June 9th they sent another email indicating I did not send the photos on June 7th, and since I had not they would be closing the case with no refundI replied copying the confirmation I received from the June 7th email I sentIt's like this is intentional and a common business practice, they wait days to replyThey don't read there emails, and then close your case keeping your monies and you end up with bad merchandiseThis is totally unacce
Poshmark’s customer service is unacceptableI received a double order and over the course of a week before the seller shipped anything, I contacted Poshmark times and received no responseThe seller misled me by offering me a discount right after I ordered an item; I accepted it, unaware it was actually an offer for a separate but identical itemSo I ended up with two of the same itemThere was no way for me to contact the seller, and all my attempts to contact Poshmark about it were ignored, until the day after the seller shipped the double orderPoshmark sent me a scripted reply that basically amounted to a huge “we got our cut, screw you”Their business model is predatoryThey don’t care about the customer as long as they get their piece of the salesThey expect customers to cancel an order within hours but take a week or more to respond to complaintsI didn’t cancel the double order within hours because I didn’t realize it was a double orderPoshmark finally offered
Customer service was awful received a dress with broken zipper...I paid $I don't feel like I should of paid full price and they came back and
Offered $is poshmark dollarsI said no- I want to be refunded with the original method of paymentSince then NO response and have wrote them back about 5xDon't use site! Awful!
Hi, I was not able to apply my code for $off my first purchase and free shipping of $to my order for some reasonI have tried contacting Poshmark, but they do not have live customer serviceI emailed them several timesLastly, the offered to apply this discount to my "next" orderI don't know if there will be a next order, so I would like it applied to THIS order per Poshmark's offer
Regarding order *** - Authentic *** *** *** ***, we have credited the seller the funds from the sale in the amount of $on October 9, For this reason we
consider the case closed
When everything is working, it’s great! However, when things aren’t going correctly, it’s horribleThey have no phone customer service, only emailI’ve been emailing them for days about a problem and they keep replying and saying they’ll get back to me within hours but it’s been days since the first email and I haven’t heard anything
I have sold clothes, merchandise on Poshmark and have not been able to collect my earningsThere must be some sort of malfunction with their siteI am not receiving a verification code email, although I do receive other emails from this businessI have tried to email poshmark support several times to no availI found a phone number and left a voicemail, no one has called me back either
I've reached out to the company/customer service several times and they have yet to refund me my money for my purchases