STOP CHARGING PEOPLE BEFORE ITEMS EVEN SHIP! Cant you do an authorization instead!! This is the 2nd time I purchase an item and it's not sent Again had to file a dispute to get my money back and yes I know what Poshmark is gonna sayIn days you can request a refund! But that takes up to 7- days to get funds back as well!! Also nothing happens to the irresponsible sellersThey just keep selling and doing the same to other buyersThey're accountable should be deactivated!
I will never use this company again~ Last year, I was the victim of a scammer who found me on their site She had wanted to purchase my item, and sent me a bogus check for more than the item was worth, with instructions to just cash the check, keep what was owed, and send them the rest Check was bogus, and no transaction was made~ The straw that broke the camels back for me, was their removal of a designer bag posted by me, from their website, even though all proof of authenticity was submitted Obviously, their people wouldn't know a designer bag if it bit them in the ***! They wanted more pictures of said bag, with the receipt from purchase, before they would reinstate my posting Really? A receipt from years ago? This web-site is a joke~ Consumer beware!
Hi, I have used Poshmark for a few years now and I am by no means a heavy userI have had orders now be COMPLETELY inaccurate sizes (as in I ordered a size and it turns out to be more like a size 1) and when I try to send the item back the company responds that the size was not misrepresented in the listingI think what is happening is people are purchasing clothes in China for cheap (where people are much smaller) and then selling them as American sizes for profitCustomer service is terrible, they don't listen to you at all, and just give you some run around how "oh, we know how frustrating it is when something doesn't fit." Okay, its not like I have to lose lbs to get in to these pants here, I would have to lose 1/of my body massTHEN, they say "relist it in your closet to sell" so they are encouraging me to trick someone else in to buying a pair of pants that I know would never actually fit themThe cherry on the Sunday of all of this is after you open a claim with th
If I'm being entirely honest, I have far more than just a service issueFirst things first, I signed up with Poshmark in May of this yearI had never previously used Poshmark, made a purchase through Poshmark, etcI had an advertisement on my account for free shipping for my first purchase since I was a new Posher, and also received an e-mail advertising for free shipping for my first purchaseAs I was making my first purchase, there wasn't anywhere to enter a promo code or anything of the sortI thought maybe the shipping discount was applied after the purchase was madeI snapped a screenshot of the free shipping advertisement on my account just in caseI noticed the shipping cost never dropped off my purchase total so I sent an email to customer support including the screenshot from my account as well as the free shipping email I had been sent just days beforeFinally after waiting two days, I heard back and was accused of not being a new userI emailed back and forth with c
Complaint: ***I am rejecting this response because: the Jacket was displayed with clear pictures The jacket was first sent to a posh mark concierge who approved it And then sent to the buyer So if there was an issue to start concierge should have not approved andvsent off to buyer They had possession of my jacket for weeks Also jacket was returned smelling terrible and the credit is useless I can not use this to pay the cleaner .
Sincerely,Esti ***
Initial Business Response /* (1000, 5, 2015/10/20) */
We have communicated with the buyer and because selling replica/inspired items is against our policy, as well as Federal Law - we have proceeded to refund the buyer
Their refund was processed on Oct 13thDue to this, we consider the case
resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their responseThey sent me an email they have validated the item as fake and will credit me my refund
I am so baffled and concerned with the way I have been treated by PoshmarkI have sent them emails since September requesting my seller earnings and I have not heard back from them nor received ONE SINGLE EMAIL! NOT ONE!!! The buyer of my item has paid for the item and has received the itemI did not use the shipping label that Poshmark provided but sent the item overnight via Fed Ex per the arrangement that was made with the buyerThe buyer has documented receipt of the package in the comments section for that item so it's clear that it was receivedI asked the buyer if they ever returned her payment and she stated that they have kept her payment as wellShe also tried to email them times to let them know she has received itemHer first email was sent Oct 5thIt is now OCT 30th!! I am truly shocked by the lack of response or concern received from Poshmark's customer serviceI want to warn everyone out there who is even considering selling their items through Poshmark
I purchased a handbag on 8/from the Poshmark appIt was mailed to my job where I get packages all the time It was delivered 9/(labor day weekend) and the business was closedThe tracking shows "business closed" Next delivery day would have been 9/Tuesday; I worked from 9-and I'm the first one you see when you walk in, tracking showed "undeliverable as addressed" I can see the post office from my desk & I went twice to find my package being told it had already been sent backI contacted Poshmark and all I get is auto generated responses telling me to waitThe bag was sent bag to the original senderI contacted her & she said Poshmark said she can relist the bagSo now, I still have not heard from anyone at Poshmark, I have no bag and I'm out $**I wanted the bag and was willing to pay for shipping to a different addressI'm pretty angry that the bag I own but do not have has been relisted on the site and no one has contacted me about a refundI paid via ***
Poshmark’s customer service is unacceptableI received a double order and over the course of a week before the seller shipped anything, I contacted Poshmark times and received no responseThe seller misled me by offering me a discount right after I ordered an item; I accepted it, unaware it was actually an offer for a separate but identical itemSo I ended up with two of the same itemThere was no way for me to contact the seller, and all my attempts to contact Poshmark about it were ignored, until the day after the seller shipped the double orderPoshmark sent me a scripted reply that basically amounted to a huge “we got our cut, screw you”Their business model is predatoryThey don’t care about the customer as long as they get their piece of the salesThey expect customers to cancel an order within hours but take a week or more to respond to complaintsI didn’t cancel the double order within hours because I didn’t realize it was a double orderPoshmark finally offered
I purchased a *** Diamond watch on poshmark in DecemberIt was approved as authentic and working via their Poshmark concierge service, which inspects items over $***The idea behind this is that customers can feel secure purchasing a luxury item as it is thoroughly inspected in person at their head quartersTwo months later, I sold this same watchI wore it daily and it was keeping perfect time up until the day I mailed itI literally took it off my wrist and packed it upIn addition, It was serviced a few weeks before the sale by a jeweler and I have proof of thisThe watch was mailed to concierge headquarters and approved by their luxury experts as authentic and running before being mailed to the buyerUpon receipt of the watch, the buyer immediately opened a case that it was not keeping timeI thought this was odd as it had just been inspected and APPROVED the day before in person by poshmark expertsThe case dragged on for over two weeks, with the watch in the buyers
Based on the tags and labels on the item, we are not able to confirm the item is from the *** *** era as the labels do not mention or describe thisFor this reason, we have approved the return and consider this case resolved
I purchases a pair of *** *** shoes and paid $***I received a pair of old used shoes that we not the same brand or condition that I paid forI submitted a claim to Poshmark customer service and was told they would open a case and get back to me in a few daysI was asked to submit further pictures and I did soDuring this time the fraudulent seller and her friend began to harass me with horrible public comments calling a scammer and wishing ill willI was upset about the comments so I reviewed poshmarks community guidelines that are very strict about cultivating a safe and bully free environmentThe harassment continued from the seller and I repeatedly reported the abuseIn the reports I included screenshots of the public comments that I was tagged in by the sellerI received an email stating that I would get a refund and to keep the used shoesImmediately after I received another email stating that my membership was revoked and all of my listings were deletedI have co
Horrible site!! I made different purchases from different sellersNeither seller shipped out orderI had to cancel the ordersRidiculous!! I'm just waiting for them to credit my card for the purchases and deleting the app off my phone
I was told by Poshmark in the past that any order over 5LBS would require a different labelAs my order was over 5lbs, I went through the help forum to try and find a way to acquire the new label (to accommodate the 7lbs)I mistakenly clicked on a prompt and it cancelled the entire orderAs I did not want to delay shipment, I took a chance and went to the post office- I was prepared to pay the difference in shipping costs and ask for a retroactive reimbursementThankfully, the original label was accepted and my package is on its way (with additional goodies as a thank you for such a large purchase)I reached out to support and this is the second/third (as I reached out twice about this matter) time that my emails have gone unansweredThe order still shows as cancelled and given that it will likely arrive tomorrow or the day after, my funds will not be available to me in a timely manner (if at all)To make matters worse, I tweeted to the company- while I see new tweet, those I ma
I purchased a pair of leather boots using Poshmark for the first timeWhen the boots arrive I tried them on and there was a big knot inside the left boot - I thought perhaps there was a piece of cardboard or some other hard material inside the boot but it actually was a problem with the boot lining - somehow it was in a big hard knot of material that makes wearing the boot unwearable and painfulI immediately requested a refund but Poshmark kept demanding I upload photos of the damageI responded that this was innossinle as the damage/problem was INSIDE the toe and did not show from outsideFinally I received a message that they were denying the claim of damages as it was not on the “list”They suggested that I could “get rid of them by selling to someone else - perpetuating the problem and making them more money on someone else’s misfutune of using their service - this seems dishonest and unworthy of the Revdex.com endorsementI am very upset that I am out $and a lot of time by this
The seller already received her earnings she redeemed on May 19th for order no ***.
In addition, order no *** has been denied a return as the item fit can differ per individual and we have no reason or proof to believe the item
is faulty
For these reasons, we consider the case resolved
I sold an item on their site which beside a heat stamp inside was in impeccable conditionAfter the buyer had buyers remorse she got the wallet and submitted a claim of additional damages to the walletPoshmark granted her unsubstantiated claim and returned the wallet to meOnce I received the wallet I found that not only had the buyer made those damages that she requested her refund for but she also stole the original box and dust back that was sent with the walletI am unable to get Poshmark to answer sufficiently to my emailsDue to the fact they took the buyers word over mine and didn't look at the case as a whole by studying the pics listed and the one the buyer sent as well as the messages she sent after purchasing which showed she had buyers remorse instead of a problem so the damage that she picturesd was intentionally done by the buyer
Sold item...buyer stated item was broke even though it was brand new and in manufacturer box..she sent back 3/and wallet has vanished I sold a wallet to user *** on 3/23..it was a *** *** wallet that I had myself purchased onlineTherefore I cannot prove authenticity and this was all disclosedThe wallett sold ***$ and per buyers requestThe next day there was a dispute filed on the wallet but the item had not been delivered*** stated that it was all an accident she had made contact with posh amd that she had recieved another lv that week that was damaged and she accidentally filed under my itemThe very next day she said she was in possession of wallet but that the zipper iw damaged and it is fakeI told her to send back and that was pretty much last I heard from buyerMy wallett was sent back to me on on tracking number which I can no longer see because posh mark removed it..but the case number for open investigation is*** The wallet shows tha
I have been using this app for a couple of years now and there are some great things about it but I think what really brings this app down more than other buying and selling apps is the shipping fee buyers have to pay and the commission fee sellers payThey take 20% from all sales and they claim its for shipping insurance and credit card fees but they have buyers pay for shipping and priority mail already includes insurance up to $and mostly everything I sell is below $I just dont think they should take that much out of it if they dont need to and I believe they dontI have contacted them several times about the commission fee but they always give me the same old answer which I still dont believe they need 20% from all salesThese people take money there are so many other apps you can sell on and I do poshmark basically just makes me extra cash I use a different app to make my main income, I sell jewelry online full timeI like Poshmark but the comission fee really does not go well with me and changes my view about the app and the people behind it .They need to lower the fee I mean they already have customers pay the almost $shipping fee! This app really can improve and be better but they refuse to lower the commission fee so therefore my review will always be one star for this money hungry company
I ordered a purse from Gabysbags through Poshmark on 9/After the purchase was made I realized that the wrong mailing address was listedI attempted to edit the address but was unable to do so through the Poshmark appI also contacted the vender to have the address changed but they too were unable to change the addressI also contacted USPS but they would not change the address in time for the package to be delivered to the correct addressI emailed Poshmark on 9/only to get a response on 9/19, after the package was delivered to the wrong addressI explained what happened and was informed to contact them on 9/I contacted them on 9/and have not received any response
STOP CHARGING PEOPLE BEFORE ITEMS EVEN SHIP! Cant you do an authorization instead!! This is the 2nd time I purchase an item and it's not sent Again had to file a dispute to get my money back and yes I know what Poshmark is gonna sayIn days you can request a refund! But that takes up to 7- days to get funds back as well!! Also nothing happens to the irresponsible sellersThey just keep selling and doing the same to other buyersThey're accountable should be deactivated!
I will never use this company again~ Last year, I was the victim of a scammer who found me on their site She had wanted to purchase my item, and sent me a bogus check for more than the item was worth, with instructions to just cash the check, keep what was owed, and send them the rest Check was bogus, and no transaction was made~ The straw that broke the camels back for me, was their removal of a designer bag posted by me, from their website, even though all proof of authenticity was submitted Obviously, their people wouldn't know a designer bag if it bit them in the ***! They wanted more pictures of said bag, with the receipt from purchase, before they would reinstate my posting Really? A receipt from years ago? This web-site is a joke~ Consumer beware!
Hi, I have used Poshmark for a few years now and I am by no means a heavy userI have had orders now be COMPLETELY inaccurate sizes (as in I ordered a size and it turns out to be more like a size 1) and when I try to send the item back the company responds that the size was not misrepresented in the listingI think what is happening is people are purchasing clothes in China for cheap (where people are much smaller) and then selling them as American sizes for profitCustomer service is terrible, they don't listen to you at all, and just give you some run around how "oh, we know how frustrating it is when something doesn't fit." Okay, its not like I have to lose lbs to get in to these pants here, I would have to lose 1/of my body massTHEN, they say "relist it in your closet to sell" so they are encouraging me to trick someone else in to buying a pair of pants that I know would never actually fit themThe cherry on the Sunday of all of this is after you open a claim with th
If I'm being entirely honest, I have far more than just a service issueFirst things first, I signed up with Poshmark in May of this yearI had never previously used Poshmark, made a purchase through Poshmark, etcI had an advertisement on my account for free shipping for my first purchase since I was a new Posher, and also received an e-mail advertising for free shipping for my first purchaseAs I was making my first purchase, there wasn't anywhere to enter a promo code or anything of the sortI thought maybe the shipping discount was applied after the purchase was madeI snapped a screenshot of the free shipping advertisement on my account just in caseI noticed the shipping cost never dropped off my purchase total so I sent an email to customer support including the screenshot from my account as well as the free shipping email I had been sent just days beforeFinally after waiting two days, I heard back and was accused of not being a new userI emailed back and forth with c
Complaint: ***I am rejecting this response because: the Jacket was displayed with clear pictures The jacket was first sent to a posh mark concierge who approved it And then sent to the buyer So if there was an issue to start concierge should have not approved andvsent off to buyer They had possession of my jacket for weeks Also jacket was returned smelling terrible and the credit is useless I can not use this to pay the cleaner .
Sincerely,Esti ***
Initial Business Response /* (1000, 5, 2015/10/20) */
We have communicated with the buyer and because selling replica/inspired items is against our policy, as well as Federal Law - we have proceeded to refund the buyer
Their refund was processed on Oct 13thDue to this, we consider the case
resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their responseThey sent me an email they have validated the item as fake and will credit me my refund
I am so baffled and concerned with the way I have been treated by PoshmarkI have sent them emails since September requesting my seller earnings and I have not heard back from them nor received ONE SINGLE EMAIL! NOT ONE!!! The buyer of my item has paid for the item and has received the itemI did not use the shipping label that Poshmark provided but sent the item overnight via Fed Ex per the arrangement that was made with the buyerThe buyer has documented receipt of the package in the comments section for that item so it's clear that it was receivedI asked the buyer if they ever returned her payment and she stated that they have kept her payment as wellShe also tried to email them times to let them know she has received itemHer first email was sent Oct 5thIt is now OCT 30th!! I am truly shocked by the lack of response or concern received from Poshmark's customer serviceI want to warn everyone out there who is even considering selling their items through Poshmark
I purchased a handbag on 8/from the Poshmark appIt was mailed to my job where I get packages all the time It was delivered 9/(labor day weekend) and the business was closedThe tracking shows "business closed" Next delivery day would have been 9/Tuesday; I worked from 9-and I'm the first one you see when you walk in, tracking showed "undeliverable as addressed" I can see the post office from my desk & I went twice to find my package being told it had already been sent backI contacted Poshmark and all I get is auto generated responses telling me to waitThe bag was sent bag to the original senderI contacted her & she said Poshmark said she can relist the bagSo now, I still have not heard from anyone at Poshmark, I have no bag and I'm out $**I wanted the bag and was willing to pay for shipping to a different addressI'm pretty angry that the bag I own but do not have has been relisted on the site and no one has contacted me about a refundI paid via ***
Poshmark’s customer service is unacceptableI received a double order and over the course of a week before the seller shipped anything, I contacted Poshmark times and received no responseThe seller misled me by offering me a discount right after I ordered an item; I accepted it, unaware it was actually an offer for a separate but identical itemSo I ended up with two of the same itemThere was no way for me to contact the seller, and all my attempts to contact Poshmark about it were ignored, until the day after the seller shipped the double orderPoshmark sent me a scripted reply that basically amounted to a huge “we got our cut, screw you”Their business model is predatoryThey don’t care about the customer as long as they get their piece of the salesThey expect customers to cancel an order within hours but take a week or more to respond to complaintsI didn’t cancel the double order within hours because I didn’t realize it was a double orderPoshmark finally offered
I purchased a *** Diamond watch on poshmark in DecemberIt was approved as authentic and working via their Poshmark concierge service, which inspects items over $***The idea behind this is that customers can feel secure purchasing a luxury item as it is thoroughly inspected in person at their head quartersTwo months later, I sold this same watchI wore it daily and it was keeping perfect time up until the day I mailed itI literally took it off my wrist and packed it upIn addition, It was serviced a few weeks before the sale by a jeweler and I have proof of thisThe watch was mailed to concierge headquarters and approved by their luxury experts as authentic and running before being mailed to the buyerUpon receipt of the watch, the buyer immediately opened a case that it was not keeping timeI thought this was odd as it had just been inspected and APPROVED the day before in person by poshmark expertsThe case dragged on for over two weeks, with the watch in the buyers
Based on the tags and labels on the item, we are not able to confirm the item is from the *** *** era as the labels do not mention or describe thisFor this reason, we have approved the return and consider this case resolved
I purchases a pair of *** *** shoes and paid $***I received a pair of old used shoes that we not the same brand or condition that I paid forI submitted a claim to Poshmark customer service and was told they would open a case and get back to me in a few daysI was asked to submit further pictures and I did soDuring this time the fraudulent seller and her friend began to harass me with horrible public comments calling a scammer and wishing ill willI was upset about the comments so I reviewed poshmarks community guidelines that are very strict about cultivating a safe and bully free environmentThe harassment continued from the seller and I repeatedly reported the abuseIn the reports I included screenshots of the public comments that I was tagged in by the sellerI received an email stating that I would get a refund and to keep the used shoesImmediately after I received another email stating that my membership was revoked and all of my listings were deletedI have co
Horrible site!! I made different purchases from different sellersNeither seller shipped out orderI had to cancel the ordersRidiculous!! I'm just waiting for them to credit my card for the purchases and deleting the app off my phone
I was told by Poshmark in the past that any order over 5LBS would require a different labelAs my order was over 5lbs, I went through the help forum to try and find a way to acquire the new label (to accommodate the 7lbs)I mistakenly clicked on a prompt and it cancelled the entire orderAs I did not want to delay shipment, I took a chance and went to the post office- I was prepared to pay the difference in shipping costs and ask for a retroactive reimbursementThankfully, the original label was accepted and my package is on its way (with additional goodies as a thank you for such a large purchase)I reached out to support and this is the second/third (as I reached out twice about this matter) time that my emails have gone unansweredThe order still shows as cancelled and given that it will likely arrive tomorrow or the day after, my funds will not be available to me in a timely manner (if at all)To make matters worse, I tweeted to the company- while I see new tweet, those I ma
I purchased a pair of leather boots using Poshmark for the first timeWhen the boots arrive I tried them on and there was a big knot inside the left boot - I thought perhaps there was a piece of cardboard or some other hard material inside the boot but it actually was a problem with the boot lining - somehow it was in a big hard knot of material that makes wearing the boot unwearable and painfulI immediately requested a refund but Poshmark kept demanding I upload photos of the damageI responded that this was innossinle as the damage/problem was INSIDE the toe and did not show from outsideFinally I received a message that they were denying the claim of damages as it was not on the “list”They suggested that I could “get rid of them by selling to someone else - perpetuating the problem and making them more money on someone else’s misfutune of using their service - this seems dishonest and unworthy of the Revdex.com endorsementI am very upset that I am out $and a lot of time by this
The seller already received her earnings she redeemed on May 19th for order no ***.
In addition, order no *** has been denied a return as the item fit can differ per individual and we have no reason or proof to believe the item
is faulty
For these reasons, we consider the case resolved
I sold an item on their site which beside a heat stamp inside was in impeccable conditionAfter the buyer had buyers remorse she got the wallet and submitted a claim of additional damages to the walletPoshmark granted her unsubstantiated claim and returned the wallet to meOnce I received the wallet I found that not only had the buyer made those damages that she requested her refund for but she also stole the original box and dust back that was sent with the walletI am unable to get Poshmark to answer sufficiently to my emailsDue to the fact they took the buyers word over mine and didn't look at the case as a whole by studying the pics listed and the one the buyer sent as well as the messages she sent after purchasing which showed she had buyers remorse instead of a problem so the damage that she picturesd was intentionally done by the buyer
Sold item...buyer stated item was broke even though it was brand new and in manufacturer box..she sent back 3/and wallet has vanished I sold a wallet to user *** on 3/23..it was a *** *** wallet that I had myself purchased onlineTherefore I cannot prove authenticity and this was all disclosedThe wallett sold ***$ and per buyers requestThe next day there was a dispute filed on the wallet but the item had not been delivered*** stated that it was all an accident she had made contact with posh amd that she had recieved another lv that week that was damaged and she accidentally filed under my itemThe very next day she said she was in possession of wallet but that the zipper iw damaged and it is fakeI told her to send back and that was pretty much last I heard from buyerMy wallett was sent back to me on on tracking number which I can no longer see because posh mark removed it..but the case number for open investigation is*** The wallet shows tha
I have been using this app for a couple of years now and there are some great things about it but I think what really brings this app down more than other buying and selling apps is the shipping fee buyers have to pay and the commission fee sellers payThey take 20% from all sales and they claim its for shipping insurance and credit card fees but they have buyers pay for shipping and priority mail already includes insurance up to $and mostly everything I sell is below $I just dont think they should take that much out of it if they dont need to and I believe they dontI have contacted them several times about the commission fee but they always give me the same old answer which I still dont believe they need 20% from all salesThese people take money there are so many other apps you can sell on and I do poshmark basically just makes me extra cash I use a different app to make my main income, I sell jewelry online full timeI like Poshmark but the comission fee really does not go well with me and changes my view about the app and the people behind it .They need to lower the fee I mean they already have customers pay the almost $shipping fee! This app really can improve and be better but they refuse to lower the commission fee so therefore my review will always be one star for this money hungry company
I ordered a purse from Gabysbags through Poshmark on 9/After the purchase was made I realized that the wrong mailing address was listedI attempted to edit the address but was unable to do so through the Poshmark appI also contacted the vender to have the address changed but they too were unable to change the addressI also contacted USPS but they would not change the address in time for the package to be delivered to the correct addressI emailed Poshmark on 9/only to get a response on 9/19, after the package was delivered to the wrong addressI explained what happened and was informed to contact them on 9/I contacted them on 9/and have not received any response