I ordered a specific shoe the *** ***, they showed a correct Picture on their website so I placed the orderThey did not send the right shoesI have sent them pictures showing I received the wrong shoe but they are denying mt request to return for creditI will not wear the shoes they sent me the are uglyI can't afford to send them money for nothing
I had some listings for sale On the Poshmark websiteSomeone purchased items from me and poshmark sent me a confirmation page telling me to pack my items and print a shipping label, and shipI waited hours to ship the items because under the guidelines it states that the buyer has hours to cancel if the purchase was made by mistake or they change there mindI went and dropped off my package at the local post officeA couple hours later I received an email from Poshmark "Thanking me for shipping my items, also states clearly, In order to provide the best customer service, Poshmark expects our sellers to ship their sales within days"Also in the email I received a tracking number so I could make sure my package went to the correct placehours later I got an email from poshmark saying DO NOT SHIP and that Poshmark has canceled the order because the person has failed to prove there shipping address/Identity and they immediately withdrew the funds from my accountAlso
I spent $for a used jacketSeemed expensive but I was willing to try service
The jacket was too small and would not even zip up but they said I could not return for size or exchange
I have never had a company refuse a return for size
Very poor policyI will NEVER order from them againI just wasted $bucks I would not recommend them to anyone
Deb
Initial Business Response /* (1000, 5, 2015/08/03) */
Per our Poshmark policy, only women's fashion or accessories can be sold on our appThe mentioned order is an unsupported item, therefore it is not protected by Posh Protect
However, as a one time courtesy, we have compensated the seller
and credited their earnings for the orderDue to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While this case is resolvedI do not agree with the policyThe customer service rep who helped me was disrespectful and unprofessionalIn addition, policy is very vague and does not express that the item I sold is not supportedBut it does expressly state that the brand IS supportedSo treating me like I'm into ally violating a policy and acting like you are doing me a favor, when I've given you thousands of dollars in earnings is unprofessional and unacceptableI hope to be treated better in the future
I order the shoes on 05.12.***In the details it did not state that these are suede materialI sent a request for a refundI sent a 2nd request and was told that they did not and would not give me a refund
I would give zero reviews if I could DO NOT BUY FROM THIS SITE! They do not respond to repeated emails, that by the way, they have you respond through their site so you do not have a copy, and there is NO WAY to speak with a customer service person
I have attempted to purchase different items on this site over the course of months of the items were never shipped by the Sellers The 4th item was shipped, not as described and included a note from the Seller acknowledging that the item was stained and including a packet of cell phone stickers No one buying an item thinks cell phone stickers make up for stains Sellers aren't rated, so you don't know if the person you're buying from will ship their items or whether the Seller is responsible with their descriptions I'll stick with e-Bay
I was completely scammedI ordered a Free People dress, with pictures of the dress directly from Free People siteI received, and it was NOT Free People, but rather this person's knock off - which was made of very cheap fabric and extremely poor fitI contacted them about it, and received an auto-response promising a response within hours, but instead have been completely ignored
weeks ago I sold an item on poshmark, the transaction went wellNow when it is time for my earning to be transferred to my direct bank account, message came as transaction would be completed by *** 3, ***But days has past the money is still not in my bank account and customer service is not responding after my second message to themThis happened to me last year *** and weeks later they finally gave my moneyI just need my money in my account
I registered with this companyA few weeks later I get an email from them saying that I could order and get free shippingTo hurry though the offer expired soonThe same day I place and orderIt showed free shippingThen when I get the receipt from the company they charged me shipping anywaysI contacted them and they said that it was because the free shipping was only for two days after sign upI explained that I had gotten the email the day I placed the order and even provided them with a copy of the emailThey told me that they would do a one time credit on my poshmark account but that is not what I wanted because I don't know when I will order on this site againEspecially after being charged incorrectly the first orderHere is a copy of the email: We have a surprise for youFREE shipping, just because! A little random act of shopping kindness to brighten your day! Stumped on what to spend it on? Did you know that Poshmark has thousands upon thousands of brand NEW items
I have been a loyal user of this site for yearsPoshmark has locked my account and I am unable to make purchases or list itemsI’ve been trying to reach out to customer service for nearly daysI’ve tried on all platforms- social media and contacting support directlyI’ve gotten once response that didn’t help or resolve my problem whatsoeverI also have around$in earnings that they are holding from meI’m not able to use or redeem themI feel like I am flat out being ignoredI was never notified that my account t was being locked eitherI basically figured it out for myself and now can’t get anyone to help me fix the problem and restore my account with full privilegesI was told my account was locked because I had created a second accountI had no idea that would be an issueI have since deleted and just want my original one working again
Mercari- I don't have any positive things to say about this appI've been on this and I think it's beyond sketchy (granted I wasn't on this for very long), but I can truly say I wouldn't rec commend it to anyone thoNow, on the other hand Poshmark is a GREAT app, and I would truly recommend it to everyoneI sell my stuff on that app all the time, and never had a bad encounter ( Like I said just from my personal experience)I hope this helps!
A seller on Poshmark website scammed me out of $*** on their siteI contacted Poshmark several times about this seller and haven't received a responseThis was another buyer who saw the conversations I was having with this sellerShe contacted me and wanted to know if I received my product and to let me know the seller (shippyproducts) is still selling items on PoshmarkI never received my *** slippers which was a birthday gift for my husband and the seller blocked me from his page on PoshmarkI realize I probably won't get my money backBut there is no way this seller should be able to continue to sell on their website or any website
a product I purchased was not delivered in a timely manner as promised and when the product was delivered several days after agreement it was not correct color and delivered in used packaging which questions if product was new like stated I have made several attempts to contact poshmark but they only reply with the same prewritten email stating they will contact me and they don'tThey have allowed my return time to pass because they do not respondThe product arrived in a used ziplock bag and the envelope used bandaids to seal it disgusting!!!! I have photos which I sent to Poshmark and the original packaging! I also have all my emails sent to poshmark and the seller which establishes my timeframe also poshmark does not have a customer support telephone number
I purchased a *** *** Bra that was advertised as a lightly lined little use *** ** *** and received a trashed *** *** fully padded push up bra for a total of $** and change with shipping feesI contacted both the seller and Poshmark customer service to no availCustomer Service has told me they will credit my Poshmark account with $** so I can purchase something else...I don't want to purchase anything else, ever from this companyI do not support companies that do not support their buyers, period
I am a Poshmark seller and buyer I was selling the same shoes as another seller and thought an offer was made on my shoes I accidentally accepted this offer thinking it was on my shoes order ID *** *** ** *** *** *** Shoes seller bossyjoceyI immediately cancelled this order however Poshmark sent me a generic e-mail I notified seller she wouldn't respond I have numerous paper trails Accidental purchases can be cancelled on poshmark within three hourThey continue to send me generic e-mails took money out of my daughters account bank card not even checking name notified bank they said refuse package Package is refused My husband is an attorney and we will seek damages if this is not resolvedmy username is *** I even tried calling them their mailbox is full 1) They didnt honor their " Accidental Purchase " I am selling same shoes 2) They took money from a bank account that is my daughters
I sold an item on Poshmark on 07/06/On 07/09/2018, the buyer opened a case against me and requested to return the item claiming it was misrepresentedI offered to let buyer return it if poshmark approved and if it was within poshmark's return policyPoshmark approved the buyer's return despite the fact that the picture she sent as evidence looked exactly the same as the picture I posted in the listingIt is now days later and I have not received my item back, no tracking has begun on the prepaid label that Poshmark sent to the buyer, and I have not been released my paymentPoshmark's "Posh Protect" states that buyers have days after a return is approved to ship the item backI have sent several emails, attempted to contact via Facebook, and Facebook messengerThe customer service at Poshmark is horribleI have only been sent back vague emails and the last one that was sent back to me on 7/stated they were giving her a "final hours" to return the itemI sent bac
This is a website where I buy and sell goodsThere have been a couple of occasions where I have sold things to people who then decide to complain that there are issues with an item that we’re not there in order to return the item to meI will receive my item in return in worse condition than I sent it, in one case, completely brokenThey have no system to weed out people who abuse the system and always side with the buyer, no matter what the circumstancesIssues with people stealing or destroying items happens all the time and the protection services that are promised by the website are non-existentMy last shipment was a pair of sunglasses that had been packaged perfectly, the buyer decided they did not like them, popped the lens out, and are now returned to meI have no item now to sell and I have no compensation for the broken itemThe photos clearly show the bubble wrap still in the package and the photos from before I shipped them show a perfect pair of sunglasses
According to our customer support team, the customer's payment was released for the sale on September 11th, ***If they have any further questions, they may respond directly to our team's last email.
Additionally, please note that sending multiple emails drops a case down to the bottom of
our queue and may result in a delayed response by our agentsWe kindly ask that customers only write in once per inquiry so our team may assist them as quickly and efficiently as possible
Due to this, we consider the matter resolved
I ordered a ring and when received it was not as shown in the posting It has a "flare" to one side of the ring and is not straight like the photo in the seller's listing I immediately contacted *** and advised this situation, providing a photo They replied asked for another photo, to which I responded with a zoomed out version of the same with the seller's listing photo side-by-side to compare making it was easy to see the problem I even highlighted the area that was the issue *** refused the return of the ring despite my showing the defect in the product because I did not provide a "new" photo and used the same from my original email notifying them of an issue I would be happy to send or attached that email/photos to verify that I provided clear photos of the problem
Bottom line: this issue was immediately brought to their attention Multiple emails explained the situation with a photo highlighting the problem area and also side-by-side photos to compare T
I ordered a specific shoe the *** ***, they showed a correct Picture on their website so I placed the orderThey did not send the right shoesI have sent them pictures showing I received the wrong shoe but they are denying mt request to return for creditI will not wear the shoes they sent me the are uglyI can't afford to send them money for nothing
I had some listings for sale On the Poshmark websiteSomeone purchased items from me and poshmark sent me a confirmation page telling me to pack my items and print a shipping label, and shipI waited hours to ship the items because under the guidelines it states that the buyer has hours to cancel if the purchase was made by mistake or they change there mindI went and dropped off my package at the local post officeA couple hours later I received an email from Poshmark "Thanking me for shipping my items, also states clearly, In order to provide the best customer service, Poshmark expects our sellers to ship their sales within days"Also in the email I received a tracking number so I could make sure my package went to the correct placehours later I got an email from poshmark saying DO NOT SHIP and that Poshmark has canceled the order because the person has failed to prove there shipping address/Identity and they immediately withdrew the funds from my accountAlso
I spent $for a used jacketSeemed expensive but I was willing to try service
The jacket was too small and would not even zip up but they said I could not return for size or exchange
I have never had a company refuse a return for size
Very poor policyI will NEVER order from them againI just wasted $bucks I would not recommend them to anyone
Deb
Initial Business Response /* (1000, 5, 2015/08/03) */
Per our Poshmark policy, only women's fashion or accessories can be sold on our appThe mentioned order is an unsupported item, therefore it is not protected by Posh Protect
However, as a one time courtesy, we have compensated the seller
and credited their earnings for the orderDue to this, we consider the case resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While this case is resolvedI do not agree with the policyThe customer service rep who helped me was disrespectful and unprofessionalIn addition, policy is very vague and does not express that the item I sold is not supportedBut it does expressly state that the brand IS supportedSo treating me like I'm into ally violating a policy and acting like you are doing me a favor, when I've given you thousands of dollars in earnings is unprofessional and unacceptableI hope to be treated better in the future
I order the shoes on 05.12.***In the details it did not state that these are suede materialI sent a request for a refundI sent a 2nd request and was told that they did not and would not give me a refund
I would give zero reviews if I could DO NOT BUY FROM THIS SITE! They do not respond to repeated emails, that by the way, they have you respond through their site so you do not have a copy, and there is NO WAY to speak with a customer service person
I have attempted to purchase different items on this site over the course of months of the items were never shipped by the Sellers The 4th item was shipped, not as described and included a note from the Seller acknowledging that the item was stained and including a packet of cell phone stickers No one buying an item thinks cell phone stickers make up for stains Sellers aren't rated, so you don't know if the person you're buying from will ship their items or whether the Seller is responsible with their descriptions I'll stick with e-Bay
I was completely scammedI ordered a Free People dress, with pictures of the dress directly from Free People siteI received, and it was NOT Free People, but rather this person's knock off - which was made of very cheap fabric and extremely poor fitI contacted them about it, and received an auto-response promising a response within hours, but instead have been completely ignored
weeks ago I sold an item on poshmark, the transaction went wellNow when it is time for my earning to be transferred to my direct bank account, message came as transaction would be completed by *** 3, ***But days has past the money is still not in my bank account and customer service is not responding after my second message to themThis happened to me last year *** and weeks later they finally gave my moneyI just need my money in my account
I registered with this companyA few weeks later I get an email from them saying that I could order and get free shippingTo hurry though the offer expired soonThe same day I place and orderIt showed free shippingThen when I get the receipt from the company they charged me shipping anywaysI contacted them and they said that it was because the free shipping was only for two days after sign upI explained that I had gotten the email the day I placed the order and even provided them with a copy of the emailThey told me that they would do a one time credit on my poshmark account but that is not what I wanted because I don't know when I will order on this site againEspecially after being charged incorrectly the first orderHere is a copy of the email: We have a surprise for youFREE shipping, just because! A little random act of shopping kindness to brighten your day! Stumped on what to spend it on? Did you know that Poshmark has thousands upon thousands of brand NEW items
I have been a loyal user of this site for yearsPoshmark has locked my account and I am unable to make purchases or list itemsI’ve been trying to reach out to customer service for nearly daysI’ve tried on all platforms- social media and contacting support directlyI’ve gotten once response that didn’t help or resolve my problem whatsoeverI also have around$in earnings that they are holding from meI’m not able to use or redeem themI feel like I am flat out being ignoredI was never notified that my account t was being locked eitherI basically figured it out for myself and now can’t get anyone to help me fix the problem and restore my account with full privilegesI was told my account was locked because I had created a second accountI had no idea that would be an issueI have since deleted and just want my original one working again
Mercari- I don't have any positive things to say about this appI've been on this and I think it's beyond sketchy (granted I wasn't on this for very long), but I can truly say I wouldn't rec commend it to anyone thoNow, on the other hand Poshmark is a GREAT app, and I would truly recommend it to everyoneI sell my stuff on that app all the time, and never had a bad encounter ( Like I said just from my personal experience)I hope this helps!
A seller on Poshmark website scammed me out of $*** on their siteI contacted Poshmark several times about this seller and haven't received a responseThis was another buyer who saw the conversations I was having with this sellerShe contacted me and wanted to know if I received my product and to let me know the seller (shippyproducts) is still selling items on PoshmarkI never received my *** slippers which was a birthday gift for my husband and the seller blocked me from his page on PoshmarkI realize I probably won't get my money backBut there is no way this seller should be able to continue to sell on their website or any website
a product I purchased was not delivered in a timely manner as promised and when the product was delivered several days after agreement it was not correct color and delivered in used packaging which questions if product was new like stated I have made several attempts to contact poshmark but they only reply with the same prewritten email stating they will contact me and they don'tThey have allowed my return time to pass because they do not respondThe product arrived in a used ziplock bag and the envelope used bandaids to seal it disgusting!!!! I have photos which I sent to Poshmark and the original packaging! I also have all my emails sent to poshmark and the seller which establishes my timeframe also poshmark does not have a customer support telephone number
I purchased a *** *** Bra that was advertised as a lightly lined little use *** ** *** and received a trashed *** *** fully padded push up bra for a total of $** and change with shipping feesI contacted both the seller and Poshmark customer service to no availCustomer Service has told me they will credit my Poshmark account with $** so I can purchase something else...I don't want to purchase anything else, ever from this companyI do not support companies that do not support their buyers, period
I am a Poshmark seller and buyer I was selling the same shoes as another seller and thought an offer was made on my shoes I accidentally accepted this offer thinking it was on my shoes order ID *** *** ** *** *** *** Shoes seller bossyjoceyI immediately cancelled this order however Poshmark sent me a generic e-mail I notified seller she wouldn't respond I have numerous paper trails Accidental purchases can be cancelled on poshmark within three hourThey continue to send me generic e-mails took money out of my daughters account bank card not even checking name notified bank they said refuse package Package is refused My husband is an attorney and we will seek damages if this is not resolvedmy username is *** I even tried calling them their mailbox is full 1) They didnt honor their " Accidental Purchase " I am selling same shoes 2) They took money from a bank account that is my daughters
I sold an item on Poshmark on 07/06/On 07/09/2018, the buyer opened a case against me and requested to return the item claiming it was misrepresentedI offered to let buyer return it if poshmark approved and if it was within poshmark's return policyPoshmark approved the buyer's return despite the fact that the picture she sent as evidence looked exactly the same as the picture I posted in the listingIt is now days later and I have not received my item back, no tracking has begun on the prepaid label that Poshmark sent to the buyer, and I have not been released my paymentPoshmark's "Posh Protect" states that buyers have days after a return is approved to ship the item backI have sent several emails, attempted to contact via Facebook, and Facebook messengerThe customer service at Poshmark is horribleI have only been sent back vague emails and the last one that was sent back to me on 7/stated they were giving her a "final hours" to return the itemI sent bac
This is a website where I buy and sell goodsThere have been a couple of occasions where I have sold things to people who then decide to complain that there are issues with an item that we’re not there in order to return the item to meI will receive my item in return in worse condition than I sent it, in one case, completely brokenThey have no system to weed out people who abuse the system and always side with the buyer, no matter what the circumstancesIssues with people stealing or destroying items happens all the time and the protection services that are promised by the website are non-existentMy last shipment was a pair of sunglasses that had been packaged perfectly, the buyer decided they did not like them, popped the lens out, and are now returned to meI have no item now to sell and I have no compensation for the broken itemThe photos clearly show the bubble wrap still in the package and the photos from before I shipped them show a perfect pair of sunglasses
According to our customer support team, the customer's payment was released for the sale on September 11th, ***If they have any further questions, they may respond directly to our team's last email.
Additionally, please note that sending multiple emails drops a case down to the bottom of
our queue and may result in a delayed response by our agentsWe kindly ask that customers only write in once per inquiry so our team may assist them as quickly and efficiently as possible
Due to this, we consider the matter resolved
I ordered a ring and when received it was not as shown in the posting It has a "flare" to one side of the ring and is not straight like the photo in the seller's listing I immediately contacted *** and advised this situation, providing a photo They replied asked for another photo, to which I responded with a zoomed out version of the same with the seller's listing photo side-by-side to compare making it was easy to see the problem I even highlighted the area that was the issue *** refused the return of the ring despite my showing the defect in the product because I did not provide a "new" photo and used the same from my original email notifying them of an issue I would be happy to send or attached that email/photos to verify that I provided clear photos of the problem
Bottom line: this issue was immediately brought to their attention Multiple emails explained the situation with a photo highlighting the problem area and also side-by-side photos to compare T