Poshmark's promise to customers on its website: "How can I trust buying on Poshmark? You are protected every time you place an order on Poshmark with Posh ProtectWhen you purchase an item on Poshmark, we keep your payment safe until you tell us you've received your orderIf your item does not match the description, please notify us within days of deliveryAfter we verify your claim, we'll refund paymentIf we don't hear from you by days after your order is delivered, we'll assume everything is OK and release your payment to the sellerOnce we release payment, all sales are final and no refunds will be available." I did not accept the misrepresented order and emailed customer service right awayI sent pictures, described my defects and received an email stating that a representative would email me back within 2-business daysI constantly checked my email for the next week or two, checked my bank account, and heard nothing of my return until I logged onto Poshmark and saw a
I ordered a pair of shoes that were listed as a size but when I received them, they are actually a size I filed a case with PoshmarkThey asked me to send photosI sent photos both by email and attached to the app commentsBut they continually told me to send photos and that I hadn't respondedSo they closed the case in favor of the sellerI never received my refund for the the incorrect sized shoesI just want my money back
On march 22, *** Buyer heleneleila left feedback on my account that I STOLE MONEY FROM THERE BANK ACCOUNT WHEN THEY PURCHASED SOMETHING FROM MY POSHMARK STORE! This is so *** crazy! Posh shops never see or have any knowledge or access to any billing informationPOSHMARK HANDLES THAT! THEY JUST EMAIL US THE LABELSI CONTACTED THEM AND THEY REFUSED TO REMOVE THAT DEFAMATORY FEEDBACK AND SAID THEY DIDN'T KNOW HOW TO REMOVE IT!!!! I am fairly certain my credit card got compromised immediately after purchasing theseI had a dollar charge to sneakershop.com that was not mineDo not purchase from this seller
I purchased a Michael Kors handbag that was represented to be 14"x8"x5" for $including shippingWhen I received the bag I found it was actually 8"x5"x1"I did not accept the order and requested a mail back label and credit for the entire amount to my PayPal accountAfter two comments from Poshmark placed on my account page (one saying they were working on it and one requiring more photos with ruler to clearly show measurements which I sent to them twice) all other comments and requests by me to fulfill the return of this bag and the credit of my money has fallen on deaf earsI tried calling *** which is a phone number I located online for the company to find it is a voice mail system that is full and therefore uselessI want my money back and I believe to misrepresent a product and keep my money is fraud
WARNING: NO ONE should EVER shop here! Worst customer service everI bought an item that read it was an adult SmallWhen I received it, it was apparent that the seller was selling it because they had shrunk the item to a size not even a toddler could fit inWhen I went to file a claim, Poshmark denied it and had the audacity to call me “desperate.” WHAT??? *** **Worst customer service I’ve ever dealt withSo unhelpful and RUDE!!!
Poshmarks has lost my order in shipping and are refusing to send out a replacement or refund mePoshmark are real cageyan honest company wouldn't try dodging the unsatisfied customerThe case number for my case is case # is *** but they don't respond
Initial Business Response /* (1000, 5, 2014/10/16) */
We can assure *** and have been in correspondence with her to explain that no additional funds have been taken from her earningsConfusion arises with earning balances because when purchases are made 1st Posh Credits are applied, then
Redeemable Earnings and if any additional balance remains it goes to the debit/credit/prepaid cardOften times this is not taken into consideration when tallying up earnings
I am a seller on "POSTMARK" wedsiteA buyer " *** ", purchased a " MOVADO, MUSUEM " ladies watch from my shop on or about ***...however, once they received the item they then filed a complaint to " POSHMARK " requesting to return for refund, I was not given a reason at the time accept " item not as described" I contested this...however " POSTMARK" okayed the return anyway....at that time stating buyer complaint was " watch didn't work ", II contsted, however the return was made and when I picked up the box from Post Office and opened the box once home it was empty, I immediately contacted "POSHMAR " making them aware of the scam...it wasn't till after I did this, that " POSTMARK" deducted the funds from my online account and refunded the thief
I purchased a ring on PoshmarkOn Friday, June 23rd I received another purchase from PoshmarkPlanning on clicking on the actual order I received, I accidentally clicked on the order I didn't receive (the ring)I notified the seller and emailed Poshmark for next steps (no response from Poshmark)On Saturday, I received the ring, but it was damaged and not as described by the sellerI reached out to Poshmark again to inform them of the situation and find out how to open a caseI even sent them pictures through their site of the cracked stone, so that they could see that the seller was deceptive.Again, Poshmark never respondedOn Monday, June 26th, I sent another email to Poshmark explaining my situation and asking for follow up because time was running out on the #days I had to open a caseAgain, no response from customer serviceThen on Tuesday, June 27th I finally received an email from Poshmark stating that would give me a $credit for the inconvenience, but I needed to go
I had a terrible experience with Poshmark and would not recommend to any buyer I bought a what was supposed to be an Madewell size XS dress The dress had been shrunk by the seller so did not fit Poshmark's response was basically too bad, I should have asked for measurements Not worth the risk and most people are selling stuff for a reason
I made an online purchase and received a poorly made product which was not as advertisedWhen I complained to customer service and requested to return the item, my request was denied and I was told it was my fault for not asking more questions prior to purchaseI just want to return the item and receive a refund, and the customer service has been terrible
And satisfactory response time to a complaint I made to customer support about another Poshmark user posting slander on my profile after she tried to sell me Blem PRADA
To echo what many others have said on here, Poshmark has serious problems with its customer service on the seller endThey have ignored for over weeks multiple attempts asking them to remove libelous comments from sales listingsIn their email receipt acknowledgement, they promise a response within hours during the work week but have completely disregarded me
I made a bundle purchase of two items on Oct *** ***) Then AFTER the purchase, seller let me know she did not have one of the two items in her possessionShe asked if I would like her to ship the in-stock item first then she would ship the other item later as it came in, or if I could wait until she could ship both items togetherI told her I could wait and to please ship them together in one packageAfter the package was delivered, I saw she had still shipped only one itemI contacted her, and she said she still didn't have the second item and that she didn't want me to wait(My guess is she didn't want the purchase to be automatically cancelled due to delayed shipping)Mind you, she did NOT tell me she would only send one of the items firstThis, she did on her ownHowever, I tried to be nice and agreed to wait another week (which is when she said she'd ship the second item) in good faith, as I have bought from her before and she was a very active
I have unsuccessfully reached out to poshmark "support center" timesI have been selling and purchasing on poshmark for several months now as of monday 2/12/my account balance was $on tuesday morning I noticed that the balance was only $i would like someone to explain to me why $was taken from my account without my acknowledgmentIf they were to look at my account the math is very clearmy sales compared to my purchases$(total sales) minus $(purchases) = my account balance says that's means $is missingI would like my EARNED funds returned in my account***
On this site you pay $6+ for "1-day shipping" by defaultThen in fine print of shipping policy it says seller may be on vacation so it could take weeks to get purchase anywayThe only way to contact seller is by putting a comment on item you purchasedThis does not seem right: (
Our team has reached back out to the buyer and issued them a new return label with the seller's current address.
Due to this, we consider the case resolved
Couple days ago I realized I can’t purchased any merchandise from another vendor, the message said I’m unable to purchasedI contact a Michelle from customer service her respond was this JAN 19, | 04:46PM PST Michelle replied: Hi there, Thank you for your emailOur system, which is very accurate, has detected a strong link between your account and another account that has been permanently suspendedFor this reason, we will not be offering reinstatementThank you for your understanding.*** I try to found out what the reason, she didn’t explain I have pending balance on my account $I’m very disappointed with the service I have been with poshmark since I can’t sell nor purchased anythingIt’s lack of communication and no help from poshmark team memberTry to explain my situation but they seem they are too goodI would like to continue with poshmark
Poshmark’s Posh Protect policy states that areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authenticThe policy does not cover returns if the buyer has changed their mind or simply does not like the item in personTherefore,
our disputes team was obligated to deny the buyer's claim as the item is as described by the seller on the listing.
Due to this, we consider the case resolved
I being the seller sold a pair of designer shoes to a buyer on PoshmarkThe buyer expressed she was unsatisfied with her purchase and wanted to return the itemPoshmark than spent weeks to approve this casePoshmark had marked shoes sold and the buyer had in possession the item for an extensive period of time while I the seller had nothingAfter the approval of the return the buyer has days to show the item has shipped which is an absurd amount of time when the buyer had the item for weeks at this pointSeller again has nothing meanwhile other buyers express interest in itemAfter the days was past I contacted Poshmark multiple times and have yet to have any member of costumer service offer help or a solution or answer at all to thisThe only response I received was that they were aware the buyer hasn't shipped and we're giving it some more timeABSURDI waited another week and sent more emails that are to be answered in 1-business days as Poshmark policy states and as y
Poshmark's promise to customers on its website: "How can I trust buying on Poshmark? You are protected every time you place an order on Poshmark with Posh ProtectWhen you purchase an item on Poshmark, we keep your payment safe until you tell us you've received your orderIf your item does not match the description, please notify us within days of deliveryAfter we verify your claim, we'll refund paymentIf we don't hear from you by days after your order is delivered, we'll assume everything is OK and release your payment to the sellerOnce we release payment, all sales are final and no refunds will be available." I did not accept the misrepresented order and emailed customer service right awayI sent pictures, described my defects and received an email stating that a representative would email me back within 2-business daysI constantly checked my email for the next week or two, checked my bank account, and heard nothing of my return until I logged onto Poshmark and saw a
I ordered a pair of shoes that were listed as a size but when I received them, they are actually a size I filed a case with PoshmarkThey asked me to send photosI sent photos both by email and attached to the app commentsBut they continually told me to send photos and that I hadn't respondedSo they closed the case in favor of the sellerI never received my refund for the the incorrect sized shoesI just want my money back
On march 22, *** Buyer heleneleila left feedback on my account that I STOLE MONEY FROM THERE BANK ACCOUNT WHEN THEY PURCHASED SOMETHING FROM MY POSHMARK STORE! This is so *** crazy! Posh shops never see or have any knowledge or access to any billing informationPOSHMARK HANDLES THAT! THEY JUST EMAIL US THE LABELSI CONTACTED THEM AND THEY REFUSED TO REMOVE THAT DEFAMATORY FEEDBACK AND SAID THEY DIDN'T KNOW HOW TO REMOVE IT!!!! I am fairly certain my credit card got compromised immediately after purchasing theseI had a dollar charge to sneakershop.com that was not mineDo not purchase from this seller
I purchased a Michael Kors handbag that was represented to be 14"x8"x5" for $including shippingWhen I received the bag I found it was actually 8"x5"x1"I did not accept the order and requested a mail back label and credit for the entire amount to my PayPal accountAfter two comments from Poshmark placed on my account page (one saying they were working on it and one requiring more photos with ruler to clearly show measurements which I sent to them twice) all other comments and requests by me to fulfill the return of this bag and the credit of my money has fallen on deaf earsI tried calling *** which is a phone number I located online for the company to find it is a voice mail system that is full and therefore uselessI want my money back and I believe to misrepresent a product and keep my money is fraud
WARNING: NO ONE should EVER shop here! Worst customer service everI bought an item that read it was an adult SmallWhen I received it, it was apparent that the seller was selling it because they had shrunk the item to a size not even a toddler could fit inWhen I went to file a claim, Poshmark denied it and had the audacity to call me “desperate.” WHAT??? *** **Worst customer service I’ve ever dealt withSo unhelpful and RUDE!!!
Poshmarks has lost my order in shipping and are refusing to send out a replacement or refund mePoshmark are real cageyan honest company wouldn't try dodging the unsatisfied customerThe case number for my case is case # is *** but they don't respond
Initial Business Response /* (1000, 5, 2014/10/16) */
We can assure *** and have been in correspondence with her to explain that no additional funds have been taken from her earningsConfusion arises with earning balances because when purchases are made 1st Posh Credits are applied, then
Redeemable Earnings and if any additional balance remains it goes to the debit/credit/prepaid cardOften times this is not taken into consideration when tallying up earnings
I am a seller on "POSTMARK" wedsiteA buyer " *** ", purchased a " MOVADO, MUSUEM " ladies watch from my shop on or about ***...however, once they received the item they then filed a complaint to " POSHMARK " requesting to return for refund, I was not given a reason at the time accept " item not as described" I contested this...however " POSTMARK" okayed the return anyway....at that time stating buyer complaint was " watch didn't work ", II contsted, however the return was made and when I picked up the box from Post Office and opened the box once home it was empty, I immediately contacted "POSHMAR " making them aware of the scam...it wasn't till after I did this, that " POSTMARK" deducted the funds from my online account and refunded the thief
I purchased a ring on PoshmarkOn Friday, June 23rd I received another purchase from PoshmarkPlanning on clicking on the actual order I received, I accidentally clicked on the order I didn't receive (the ring)I notified the seller and emailed Poshmark for next steps (no response from Poshmark)On Saturday, I received the ring, but it was damaged and not as described by the sellerI reached out to Poshmark again to inform them of the situation and find out how to open a caseI even sent them pictures through their site of the cracked stone, so that they could see that the seller was deceptive.Again, Poshmark never respondedOn Monday, June 26th, I sent another email to Poshmark explaining my situation and asking for follow up because time was running out on the #days I had to open a caseAgain, no response from customer serviceThen on Tuesday, June 27th I finally received an email from Poshmark stating that would give me a $credit for the inconvenience, but I needed to go
I had a terrible experience with Poshmark and would not recommend to any buyer I bought a what was supposed to be an Madewell size XS dress The dress had been shrunk by the seller so did not fit Poshmark's response was basically too bad, I should have asked for measurements Not worth the risk and most people are selling stuff for a reason
I made an online purchase and received a poorly made product which was not as advertisedWhen I complained to customer service and requested to return the item, my request was denied and I was told it was my fault for not asking more questions prior to purchaseI just want to return the item and receive a refund, and the customer service has been terrible
And satisfactory response time to a complaint I made to customer support about another Poshmark user posting slander on my profile after she tried to sell me Blem PRADA
To echo what many others have said on here, Poshmark has serious problems with its customer service on the seller endThey have ignored for over weeks multiple attempts asking them to remove libelous comments from sales listingsIn their email receipt acknowledgement, they promise a response within hours during the work week but have completely disregarded me
I made a bundle purchase of two items on Oct *** ***) Then AFTER the purchase, seller let me know she did not have one of the two items in her possessionShe asked if I would like her to ship the in-stock item first then she would ship the other item later as it came in, or if I could wait until she could ship both items togetherI told her I could wait and to please ship them together in one packageAfter the package was delivered, I saw she had still shipped only one itemI contacted her, and she said she still didn't have the second item and that she didn't want me to wait(My guess is she didn't want the purchase to be automatically cancelled due to delayed shipping)Mind you, she did NOT tell me she would only send one of the items firstThis, she did on her ownHowever, I tried to be nice and agreed to wait another week (which is when she said she'd ship the second item) in good faith, as I have bought from her before and she was a very active
I have unsuccessfully reached out to poshmark "support center" timesI have been selling and purchasing on poshmark for several months now as of monday 2/12/my account balance was $on tuesday morning I noticed that the balance was only $i would like someone to explain to me why $was taken from my account without my acknowledgmentIf they were to look at my account the math is very clearmy sales compared to my purchases$(total sales) minus $(purchases) = my account balance says that's means $is missingI would like my EARNED funds returned in my account***
On this site you pay $6+ for "1-day shipping" by defaultThen in fine print of shipping policy it says seller may be on vacation so it could take weeks to get purchase anywayThe only way to contact seller is by putting a comment on item you purchasedThis does not seem right: (
Our team has reached back out to the buyer and issued them a new return label with the seller's current address.
Due to this, we consider the case resolved
Couple days ago I realized I can’t purchased any merchandise from another vendor, the message said I’m unable to purchasedI contact a Michelle from customer service her respond was this JAN 19, | 04:46PM PST Michelle replied: Hi there, Thank you for your emailOur system, which is very accurate, has detected a strong link between your account and another account that has been permanently suspendedFor this reason, we will not be offering reinstatementThank you for your understanding.*** I try to found out what the reason, she didn’t explain I have pending balance on my account $I’m very disappointed with the service I have been with poshmark since I can’t sell nor purchased anythingIt’s lack of communication and no help from poshmark team memberTry to explain my situation but they seem they are too goodI would like to continue with poshmark
Poshmark’s Posh Protect policy states that areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authenticThe policy does not cover returns if the buyer has changed their mind or simply does not like the item in personTherefore,
our disputes team was obligated to deny the buyer's claim as the item is as described by the seller on the listing.
Due to this, we consider the case resolved
I being the seller sold a pair of designer shoes to a buyer on PoshmarkThe buyer expressed she was unsatisfied with her purchase and wanted to return the itemPoshmark than spent weeks to approve this casePoshmark had marked shoes sold and the buyer had in possession the item for an extensive period of time while I the seller had nothingAfter the approval of the return the buyer has days to show the item has shipped which is an absurd amount of time when the buyer had the item for weeks at this pointSeller again has nothing meanwhile other buyers express interest in itemAfter the days was past I contacted Poshmark multiple times and have yet to have any member of costumer service offer help or a solution or answer at all to thisThe only response I received was that they were aware the buyer hasn't shipped and we're giving it some more timeABSURDI waited another week and sent more emails that are to be answered in 1-business days as Poshmark policy states and as y