I sold a *** Necklace, worth over $*** for $***, the buyer claimed there was damage to item, poshmark ruled in their favor, I don't know why, however I have never received the necklace back from the buyer and they told me to wait and wait and still no notice of shipping the necklace back and they are withholding my funds
Awful, awful appWhy? For a few specific, yet glaring reasons:
1)They allow users to scam other users on their site, even if they have been reportedI was personally scammed by a user, claiming to sell a certain product, that actually turned out to be a Chinese knockoffPoshmark claims they are against copyright infringement, and yet they allow this person to keep selling this knockoff productShe also has many, MANY other knockoffs2)Unless you live in a big city like LA or NYC, you’re not gonna make much moneyYou’re just notI’ve been Poshing since and I make less than someone I know from ***, NYwho’s been Poshing for less than a yearMaddening3)The commissionMan oh man, the commissionThis alone almost makes Poshmark not worth itThey take a whopping 20% commission from sales of $15+, and a flat fee of $from sales under $They take your hard earned money so their CEO can keep living a cushy lifeThere you have it, folks! The truth about Poshmark
I merely seek a refundI received an item of clothing packed with a dryer sheetI'm allergic to perfume, and the smell was so chemical and so strong that I have had to put the item in the (double) bag it came in and leave it downstairs in my laundry roomIf you know about dryer sheets, they are permeated with chemicals, and those STAY in the item and transfer themselves to other items as wellI asked for permission to return the itemThe Poshmark "customer service" sent me a couple of emails telling me to logon and click a drop down menuThis did/does not exist on their websiteI asked for a link so that I could access the particular form they were referring toI asked in several emailsThey don't reply at allThey claim my "days are up" to make a complaint, even though I received the package Friday night and they specifically said in their email that they are not around to respond to requests on the weekendThey claim they will not deal with customers by phone - don't pub
Initial Business Response /* (1000, 5, 2015/04/27) */
Duplicate caseResponse was sent via Revdex.com CASE#: XXXXXXXX
A copy of the sent message below:
We requested the buyer to send the purse to our headquarters for authenticationUpon receiving the purse, we had the Burberry bag
professionally authenticated by a third-party Burberry expert and it has been confirmed Authentic (please see attached image)We proceeded to inform the buyer of the result and had the bag sent back to their residence
Due to this, we consider this case resolved
I sold a diamond engagement ring through PoshmarkThe ring was approved by Poshmark before being sent to the buyerThe buyer claims the ring wasn't as described and requested a refundThe buyer mails the package back with no ring inside and Poshmark still refunded her moneyI am out of $*** and no ringI emailed Poshmark the day I received the package with photos of the empty boxI have emailed them every day since and no response or help offered
Buyer beware: the item(s) you ordered and paid for may suddenly "not be available any more"And good luck trying to contact Poshmark's customer support no phone, formatted contact questions onlyOverall: Negative
I recently sold an item on poshmark which was lost in the mailI sent them emails to assist in the matter in which they have not responded to oneIt’s been two weeks and no response from them on anything
Re: Order #*** "*** *** 1.5" golden keychain or bag charm"Purchased on April 28,***Received an Emply Box from *** that was sealed in a plastic bag and stampled by *** stating : RECEIVED WITHOUT CONTENT AT *** **I immediately contacted Poshmark and received a automatic response stating that they would be in contact with meIt has been almost months, no contactI have sent emails to Poshmark asking for assistance with no responseI contacted the seller an they cannot help me and I have no itemThe cost paid with shipping was $*** and I would like to have a refundI have sent pictures of the *** box received with out content and with *** documentationThank you!
I purchased a purse from one of their sellersThe purse was the wrong sizeI informed them and the sellerWhile waiting for a response from them about the size issue, the purse smelled extremely bad, like a mildew smellThe odor got worse and worse as the days went byI then notified the company again and let them know about the odor and subsequently, they denied my return/refund request and did not address the odor issue at all
I WAS SENT A KATE SPADE BAG THAT WAS NOT THE ONE PICTURED AND POSHMARK DENIED MY RETURNTHE WAS A CASE OF SELLER BAIT AND SWITCHTHEY DENIED MY RETURN SAYING THEY DID NOT HAVE ENOUGH PHOTOS AND I HAD SENT MORE THAN THE SELLER HAD ONLINEPLEASE HELP
Initial Business Response /* (1000, 5, 2015/03/11) */
When a purchase is made on Poshmark, the buyer's card is automatically charged at the time of the transactionHowever, the funds are not released to the seller until the order has been marked as received or automatically released after
the 4th day of deliveryThis is for protection of our users*** should appreciate this service as she asked to return numerous items - if we did not hold the seller's earnings we would not be able to return the funds
Additionally, *** has been buying and selling counterfeit items on our platformThis is a huge violation to our policy and it is against the law
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont sell conterfit items they do I dont I feel you did not help me at all I dont want others scammed
Final Business Response /* (1000, 11, 2015/04/02) */
We have reviewed previous correspondence with *** and see that all emails have been responded to in a professional mannerIf she has questions in regards to a specific order we would be happy to help her at ***@poshmark.com
I sold an item on Poshmark that was in perfect condition and you could tell from the photos I had postedThe buyer received the item at 10am and then reported that they were scratched all over at 6pm (she had plenty of time to report a problem)She sent photos and you could obviously tell she had caused the scratchesPoshmark hardly looked into the situation and took her side and gave her the money backNow I am being stuck with $sunglasses that are scratched and I'll never get money forI see this is an ongoing issue with Poshmark, when will they get rid of all the scammers and start backing up buyers? The customer service is awful with this company!
Initial Business Response /* (1000, 5, 2015/05/06) */
For order XXXXXf3538d4c574e70ad51b, we have asked the buyer to provide additional clear, non-blurry photos of areas not as described on April 10, Because we did not receive these photos, we were forced to deny the return
For
order XXXXXc7a9777aXXXXXXXXf3c, we have asked the buyer to send it clearer pictures on April 16thThe buyer did not send in the requested pictures in the time requested, therefore we were forced to deny their returnHowever, after further conversing with the buyer, we requested the buyer to send the item to our headquarters for further reviewAfter further investigation, we have refunded the buyer on April 20th for this item
We consider these cases resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent pictures in a timely manner for all items however poshmark refund me for item which is the bracelet and apologize for any inconvenience but I am still not satisfied I would like a refund for the pants that have holes in them and that are damaged so I hope poshmark can review the information that I sent to them and notice I sent pictures in a timely manner and notice that they made the mistake and give me my money back
Final Business Response /* (4000, 17, 2015/06/17) */
For order XXXXXf3538d4c574e70ad51b, we have asked the buyer to provide additional clear, non-blurry photos of areas not as described on April 10, Because we did not receive these photos, we were forced to deny the return
Due to this, we consider the case resolved
Final Consumer Response /* (4200, 19, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again I sent you photos in a timely manner and you know that so can I please get a refund
We are not able to find the order the buyer is referring toIt appears we have been in correspondence with the buyer for another order but do not see an email regarding an order with this descriptionWe advise the buyer to provide us with the order number
I started selling on Posh January of this year getting rid of some of the items that I no longer need lets face it being a woman I have a hard time letting go of anythingI had heard so many good things from my friends and thought this site seemed fair and I obviously did not read the reviews from others before I started listingI had never had an issue up until last FridayI have many designer handbags and I thought I would sell some of my vintage Chanel Handbags I keep the receipts for all my bags in a plastic filing binderI have sold several Chanel Handbags and never had an issueI posted my lambskin Chanel wallet and it sold to a lady who had previously listed a Chanel wallet for sale (hers looked completely fake) upon receiving the item the lady accepted the Chanel walletThree days later the lady says the wallet is fake and she contacts PoshmarkI have the receipt from where I bought the Chanel Wallet in Florida in the 70s I have kept my receipt for all these yearsI am not sure exactly what she told Poshmark, but they ended up refunding her the money and blocking my accountI have never in all my life dealt with a company who looks at one side and doesn't make a decision based on fairnessI had the receipt, I emailed them the receipt and the next thing I know I was blocked from the siteAfter becoming a posh ambassador, after selling thousands of dollars on their site thy go and block meI was blocked on Friday and I was able to transfer so money to my bank and usually with it being the weekend it will not hit my bank account until TuesdayToday comes and the money is not in my bank account so I call my bank thinking it was just a mistake on their endThey told that they do not see a deposit coming though and that I needed to get in contact with PoshmarkI have even emailing postmark since Friday when my account got blocked and it took them until today to get back with meI have emailed them again about the money not being in my account and they have not gotten back with meso NOT only did they block me but they are withholding money from the items that people already have receivedIn the beginning, I thought posh was the best thing and now my opinion has seriously changedyou can't get in contact with them on the phone and then they stop emailing you all togetherThey almost always never take the sellers sideIt is absolutely ridiculous, I did nothing wrongI did not sell anything fakeI know there are people on posh who are selling fake items and they have been for awhile and they are the ones who should be blocked not the people who follow the rulesIf you are looking to sell items I would consider a different siteThey do not help you, they do not respond and they block you for no reasonIf there was an option to give no stars I would
I had my first and last experience with Poshmark I received a long champ small Le Pliage tote which was to be in like new condition It was filthy inside and below the flap or closure I filed and sent several emails to no avail They will do nothing and I am out $ I advise anyone that is unaware to NOT use this business/websiteThey have no published phone, so don't think you can call them
As stated by a member of the Poshmark Support team, the email address *** is not tied to any orders in the systemIf a different email address was used, we ask that the seller reach out to Poshmark Support directly from that email address, or provide the Support team with
the order number so that they can further assist the seller
Complaint: ***I am rejecting this response because:What you said is not entirely true, which we both knowIf item size is misrepresented or if seller knowingly withheld information about item that is grounds for a returnIn all my life I have never bought a pair of shoes that were marked 8.5/that did not fit...EverSome fit better than others but they ALWAYS fit and were wearableI have been buying shoes in this size for almost years that is a lot of shoes and never have I ever had this problemI own and have owned hundreds of pairs of shoesI specifically asked if these would fit an 8.5/and she said yesThe seller wears an in shoes alsoSo she can look at these and see how grossly oversized they wereJust by looking at themAs I didIt was that obviousShe knowingly mislead meShoes were listed as 8/I asked exactly this "I am an 8.5/in dhoes but not an will these fit? She said yes they are closer to a than an Which technically is true because these are size at the least(I know because that is the size my daughter wearsand these were big on her) but that is intentionally misleading/misrepresenting an itemI sell on poshmarkI have sold over well over transactions as a seller many times multiple items were soldNever had a return or complaintSimply because I am honest take clear pictures and give a complete description and always describe the fit like runs big or run small or true to sizeThis person knew these would not come close to fitting meWrong is wrong even if everybody is doing it I have made well over purchases on Poshmark with most of those purchases being multiple itemsI have had to return somewhere around nine things for condition reasonsAnd out of all the things I've purchased I would say 30% of those things fit correctly that I could/would wearSo thisis it me being picky this is me getting screwed intentionally and posh Mark allowing it to happen Sincerely,*** ***
A green cashmere sweater was stated as a size M NWOTThe sweater I received was a shrunken sweater that would fit a toddlerI even took pictures of the sweater (across chest was inches)Poshmark stated that I should have asked for measurements when I have always ordered a size M from ebay and elsewhere without any problemsThe product never stated it was a child's size sweaterIt was falsely advertised as a woman's sweaterA chest measurement of inches is not a woman's MediumA chest measurement of inches should be the minimum
My girlfriend and I began selling things on Poshmark last yearMy girlfriend has gained a considerable following on *** for her makeup tutorials and fashion vlogsAs a result she often receives "care packages" of products from from various companies who hope she uses them in her videos resulting in free exposure for the companies and the productsI'm also fairly active when it comes to liquidation sales at local companiesWhen local stores like *** *** and *** *** close they sell their remaining inventory at discounts up to 80%Between us we had a fairly large inventory of popular products on hand and we decided to sell them to make extra money for schoolSince *** seemed too complicated, my girlfriend suggested a new app called PoshmarkIt worked great, we sold our items at a fairly rapid pace, as they were popular, and we could offer them at competitive prices since we were getting them steeply discounted or freeWe shipped very quickly, and our buyers wer
I sold a *** Necklace, worth over $*** for $***, the buyer claimed there was damage to item, poshmark ruled in their favor, I don't know why, however I have never received the necklace back from the buyer and they told me to wait and wait and still no notice of shipping the necklace back and they are withholding my funds
Awful, awful appWhy? For a few specific, yet glaring reasons:
1)They allow users to scam other users on their site, even if they have been reportedI was personally scammed by a user, claiming to sell a certain product, that actually turned out to be a Chinese knockoffPoshmark claims they are against copyright infringement, and yet they allow this person to keep selling this knockoff productShe also has many, MANY other knockoffs2)Unless you live in a big city like LA or NYC, you’re not gonna make much moneyYou’re just notI’ve been Poshing since and I make less than someone I know from ***, NYwho’s been Poshing for less than a yearMaddening3)The commissionMan oh man, the commissionThis alone almost makes Poshmark not worth itThey take a whopping 20% commission from sales of $15+, and a flat fee of $from sales under $They take your hard earned money so their CEO can keep living a cushy lifeThere you have it, folks! The truth about Poshmark
I merely seek a refundI received an item of clothing packed with a dryer sheetI'm allergic to perfume, and the smell was so chemical and so strong that I have had to put the item in the (double) bag it came in and leave it downstairs in my laundry roomIf you know about dryer sheets, they are permeated with chemicals, and those STAY in the item and transfer themselves to other items as wellI asked for permission to return the itemThe Poshmark "customer service" sent me a couple of emails telling me to logon and click a drop down menuThis did/does not exist on their websiteI asked for a link so that I could access the particular form they were referring toI asked in several emailsThey don't reply at allThey claim my "days are up" to make a complaint, even though I received the package Friday night and they specifically said in their email that they are not around to respond to requests on the weekendThey claim they will not deal with customers by phone - don't pub
Initial Business Response /* (1000, 5, 2015/04/27) */
Duplicate caseResponse was sent via Revdex.com CASE#: XXXXXXXX
A copy of the sent message below:
We requested the buyer to send the purse to our headquarters for authenticationUpon receiving the purse, we had the Burberry bag
professionally authenticated by a third-party Burberry expert and it has been confirmed Authentic (please see attached image)We proceeded to inform the buyer of the result and had the bag sent back to their residence
Due to this, we consider this case resolved
I sold a diamond engagement ring through PoshmarkThe ring was approved by Poshmark before being sent to the buyerThe buyer claims the ring wasn't as described and requested a refundThe buyer mails the package back with no ring inside and Poshmark still refunded her moneyI am out of $*** and no ringI emailed Poshmark the day I received the package with photos of the empty boxI have emailed them every day since and no response or help offered
Buyer beware: the item(s) you ordered and paid for may suddenly "not be available any more"And good luck trying to contact Poshmark's customer support no phone, formatted contact questions onlyOverall: Negative
I recently sold an item on poshmark which was lost in the mailI sent them emails to assist in the matter in which they have not responded to oneIt’s been two weeks and no response from them on anything
Re: Order #*** "*** *** 1.5" golden keychain or bag charm"Purchased on April 28,***Received an Emply Box from *** that was sealed in a plastic bag and stampled by *** stating : RECEIVED WITHOUT CONTENT AT *** **I immediately contacted Poshmark and received a automatic response stating that they would be in contact with meIt has been almost months, no contactI have sent emails to Poshmark asking for assistance with no responseI contacted the seller an they cannot help me and I have no itemThe cost paid with shipping was $*** and I would like to have a refundI have sent pictures of the *** box received with out content and with *** documentationThank you!
I purchased a purse from one of their sellersThe purse was the wrong sizeI informed them and the sellerWhile waiting for a response from them about the size issue, the purse smelled extremely bad, like a mildew smellThe odor got worse and worse as the days went byI then notified the company again and let them know about the odor and subsequently, they denied my return/refund request and did not address the odor issue at all
I WAS SENT A KATE SPADE BAG THAT WAS NOT THE ONE PICTURED AND POSHMARK DENIED MY RETURNTHE WAS A CASE OF SELLER BAIT AND SWITCHTHEY DENIED MY RETURN SAYING THEY DID NOT HAVE ENOUGH PHOTOS AND I HAD SENT MORE THAN THE SELLER HAD ONLINEPLEASE HELP
Initial Business Response /* (1000, 5, 2015/03/11) */
When a purchase is made on Poshmark, the buyer's card is automatically charged at the time of the transactionHowever, the funds are not released to the seller until the order has been marked as received or automatically released after
the 4th day of deliveryThis is for protection of our users*** should appreciate this service as she asked to return numerous items - if we did not hold the seller's earnings we would not be able to return the funds
Additionally, *** has been buying and selling counterfeit items on our platformThis is a huge violation to our policy and it is against the law
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont sell conterfit items they do I dont I feel you did not help me at all I dont want others scammed
Final Business Response /* (1000, 11, 2015/04/02) */
We have reviewed previous correspondence with *** and see that all emails have been responded to in a professional mannerIf she has questions in regards to a specific order we would be happy to help her at ***@poshmark.com
I sold an item on Poshmark that was in perfect condition and you could tell from the photos I had postedThe buyer received the item at 10am and then reported that they were scratched all over at 6pm (she had plenty of time to report a problem)She sent photos and you could obviously tell she had caused the scratchesPoshmark hardly looked into the situation and took her side and gave her the money backNow I am being stuck with $sunglasses that are scratched and I'll never get money forI see this is an ongoing issue with Poshmark, when will they get rid of all the scammers and start backing up buyers? The customer service is awful with this company!
Initial Business Response /* (1000, 5, 2015/05/06) */
For order XXXXXf3538d4c574e70ad51b, we have asked the buyer to provide additional clear, non-blurry photos of areas not as described on April 10, Because we did not receive these photos, we were forced to deny the return
For
order XXXXXc7a9777aXXXXXXXXf3c, we have asked the buyer to send it clearer pictures on April 16thThe buyer did not send in the requested pictures in the time requested, therefore we were forced to deny their returnHowever, after further conversing with the buyer, we requested the buyer to send the item to our headquarters for further reviewAfter further investigation, we have refunded the buyer on April 20th for this item
We consider these cases resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent pictures in a timely manner for all items however poshmark refund me for item which is the bracelet and apologize for any inconvenience but I am still not satisfied I would like a refund for the pants that have holes in them and that are damaged so I hope poshmark can review the information that I sent to them and notice I sent pictures in a timely manner and notice that they made the mistake and give me my money back
Final Business Response /* (4000, 17, 2015/06/17) */
For order XXXXXf3538d4c574e70ad51b, we have asked the buyer to provide additional clear, non-blurry photos of areas not as described on April 10, Because we did not receive these photos, we were forced to deny the return
Due to this, we consider the case resolved
Final Consumer Response /* (4200, 19, 2015/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again I sent you photos in a timely manner and you know that so can I please get a refund
We are not able to find the order the buyer is referring toIt appears we have been in correspondence with the buyer for another order but do not see an email regarding an order with this descriptionWe advise the buyer to provide us with the order number
I started selling on Posh January of this year getting rid of some of the items that I no longer need lets face it being a woman I have a hard time letting go of anythingI had heard so many good things from my friends and thought this site seemed fair and I obviously did not read the reviews from others before I started listingI had never had an issue up until last FridayI have many designer handbags and I thought I would sell some of my vintage Chanel Handbags I keep the receipts for all my bags in a plastic filing binderI have sold several Chanel Handbags and never had an issueI posted my lambskin Chanel wallet and it sold to a lady who had previously listed a Chanel wallet for sale (hers looked completely fake) upon receiving the item the lady accepted the Chanel walletThree days later the lady says the wallet is fake and she contacts PoshmarkI have the receipt from where I bought the Chanel Wallet in Florida in the 70s I have kept my receipt for all these yearsI am not sure exactly what she told Poshmark, but they ended up refunding her the money and blocking my accountI have never in all my life dealt with a company who looks at one side and doesn't make a decision based on fairnessI had the receipt, I emailed them the receipt and the next thing I know I was blocked from the siteAfter becoming a posh ambassador, after selling thousands of dollars on their site thy go and block meI was blocked on Friday and I was able to transfer so money to my bank and usually with it being the weekend it will not hit my bank account until TuesdayToday comes and the money is not in my bank account so I call my bank thinking it was just a mistake on their endThey told that they do not see a deposit coming though and that I needed to get in contact with PoshmarkI have even emailing postmark since Friday when my account got blocked and it took them until today to get back with meI have emailed them again about the money not being in my account and they have not gotten back with meso NOT only did they block me but they are withholding money from the items that people already have receivedIn the beginning, I thought posh was the best thing and now my opinion has seriously changedyou can't get in contact with them on the phone and then they stop emailing you all togetherThey almost always never take the sellers sideIt is absolutely ridiculous, I did nothing wrongI did not sell anything fakeI know there are people on posh who are selling fake items and they have been for awhile and they are the ones who should be blocked not the people who follow the rulesIf you are looking to sell items I would consider a different siteThey do not help you, they do not respond and they block you for no reasonIf there was an option to give no stars I would
I had my first and last experience with Poshmark I received a long champ small Le Pliage tote which was to be in like new condition It was filthy inside and below the flap or closure I filed and sent several emails to no avail They will do nothing and I am out $ I advise anyone that is unaware to NOT use this business/websiteThey have no published phone, so don't think you can call them
As stated by a member of the Poshmark Support team, the email address *** is not tied to any orders in the systemIf a different email address was used, we ask that the seller reach out to Poshmark Support directly from that email address, or provide the Support team with
the order number so that they can further assist the seller
Complaint: ***I am rejecting this response because:What you said is not entirely true, which we both knowIf item size is misrepresented or if seller knowingly withheld information about item that is grounds for a returnIn all my life I have never bought a pair of shoes that were marked 8.5/that did not fit...EverSome fit better than others but they ALWAYS fit and were wearableI have been buying shoes in this size for almost years that is a lot of shoes and never have I ever had this problemI own and have owned hundreds of pairs of shoesI specifically asked if these would fit an 8.5/and she said yesThe seller wears an in shoes alsoSo she can look at these and see how grossly oversized they wereJust by looking at themAs I didIt was that obviousShe knowingly mislead meShoes were listed as 8/I asked exactly this "I am an 8.5/in dhoes but not an will these fit? She said yes they are closer to a than an Which technically is true because these are size at the least(I know because that is the size my daughter wearsand these were big on her) but that is intentionally misleading/misrepresenting an itemI sell on poshmarkI have sold over well over transactions as a seller many times multiple items were soldNever had a return or complaintSimply because I am honest take clear pictures and give a complete description and always describe the fit like runs big or run small or true to sizeThis person knew these would not come close to fitting meWrong is wrong even if everybody is doing it I have made well over purchases on Poshmark with most of those purchases being multiple itemsI have had to return somewhere around nine things for condition reasonsAnd out of all the things I've purchased I would say 30% of those things fit correctly that I could/would wearSo thisis it me being picky this is me getting screwed intentionally and posh Mark allowing it to happen Sincerely,*** ***
A green cashmere sweater was stated as a size M NWOTThe sweater I received was a shrunken sweater that would fit a toddlerI even took pictures of the sweater (across chest was inches)Poshmark stated that I should have asked for measurements when I have always ordered a size M from ebay and elsewhere without any problemsThe product never stated it was a child's size sweaterIt was falsely advertised as a woman's sweaterA chest measurement of inches is not a woman's MediumA chest measurement of inches should be the minimum
My girlfriend and I began selling things on Poshmark last yearMy girlfriend has gained a considerable following on *** for her makeup tutorials and fashion vlogsAs a result she often receives "care packages" of products from from various companies who hope she uses them in her videos resulting in free exposure for the companies and the productsI'm also fairly active when it comes to liquidation sales at local companiesWhen local stores like *** *** and *** *** close they sell their remaining inventory at discounts up to 80%Between us we had a fairly large inventory of popular products on hand and we decided to sell them to make extra money for schoolSince *** seemed too complicated, my girlfriend suggested a new app called PoshmarkIt worked great, we sold our items at a fairly rapid pace, as they were popular, and we could offer them at competitive prices since we were getting them steeply discounted or freeWe shipped very quickly, and our buyers wer