This company will ban you for calling out someone who is selling fake itemsThey don't care where their money comes from as long as it's coming inThey banned me for reporting a seller with counterfeit cosmetics listed, and I have only ever sold authentic makeup, making the company a modest 2k over the course of a yearThey will *** you over in a heartbeat
The seller on Poshmark sent me a completely wrong item than I ordered I was working hour shifts and contacted Poshmark customer service a few days about item was wrong and they basically told me it was past time to return They said I opened email and that meant I had accepted I sent pictures of crappy item recieved I ordered a SAK purse and recieved a Fossill purse that was stained and dirtyThey sent back a response about I had accepted the item and therfore It can't be returned and they gave me posh creditsA few days later I get a email from the seller on Poshmark acknowledging she sent the wrong purseSo I replied back that yes it was wrong and asked for her to send the SAK purse I ordered and I would return the Fossill after I received the SAKNever heard from her againSo I contacted Poshmark customer service , told them she had acknowledged the wrong item sent and I asked them to step in and correct it They again said there was nothing they could doSo then I
I wish I had read the reviews of this company before getting involved with itI bought what I thought was a designer bagWhen I received it, I realized it was fakeI notified poshmark immediately and sent pictures showing that the bag in question wasn't genuineI get an email asking for more pictures, which I sendTwo days later, I get another email saying I never answered the first email and requesting more pictures again which I sendFast forward to today and I get an email saying their experts had deemed the bag genuine even though I had sent proof that the serial number is for a planner refillI am now stuck with a cheap knock off and have deleted my account with poshmarkThis is definitely a *Use At Your Own Risk* siteNever again
I purchased an item from an individual seller on PoshmarkIt was a bracelet for approximately $**The picture posted was very deceptive in that it showed a close up enlarged view of the crystals in the bracelet which in fact were barely visible when I received the itemIn addition it was advertised as "18K" goldI took it to a jeweler who told me that it only had a very light coating of gold that was already wearing off in spotsI just wanted to return the itemThe cost for what I received was excessive and the item was not as advertisedThe website mediated for me and we exchanged numerous emailsThey asked for picture documentation which I sent themThey denied they ever received itI have a long email thread saved that shows I did as askedThey initially ruled against me because they said I should have asked the seller how big the crystals were then they changed their minds and said that I never sent them picturesThis seller was totally fraudulent in her description of
Absolutely non-ethical company Bought a dress, got dress, dress was labeled as a certain size but had clearly been shrunk Zipper was warped, and wouldn't zip Dress will never fit Complained, and after a series of back and forth, they denied my return request because technically, the dress was the same size that was advertised I explained that no, technically it wasn'tThey would not even address the broken zipper, even after asking them point blank "why are you not addressing the broken zipper." In response, they actually told me in an email (so I have it in writing) that I can go ahead and try reselling the item Enraged, I asked them if that is their typical policy, to knowingly encourage users to sell bad items so that they can continue to profit off of already high percentages of the sale No response I cannot even believe that a business can so transparently be this non-ethical DO NOT USE Poshmark There are far better clothes selling/trading sites
I recently ordered a pair of shoes from Poshmark and through a misunderstanding was sent two of the same pair of shoes, both of which I was not happy with For the next two weeks, emails were traded back and forth as I tried to return the one pair of shoes I had not orderedRepeated replies for more information on how to return was met with the same form letter The bottom line for them was that I had to initiate a complaint within hours but I could never get the information I needed (which was more than the form letter provided) to do that and so they denied my request because time was up even though I emailed them almost every day for two weeks regarding my concernsIn the end, I was stuck with both pair of shoes and a $credit for each pair which I will never use as I never want to have anything to do with them againI have closed my account The customer service was horrible as I was sent the same information over and over which did not address the concern I had I asked for a phone call and was told that was not possible I found a number I could call but all I could do was leave a message and they said they might get back to me which they never did The only way to communicate with them is via email and it takes at least hours for a reply Customer service is limited to Monday through Friday All in all, this was the worst service I have ever experienced from a retail venue
I'm filing this report for two reasons: Sales/refund issues and also Harassment and policy issues with the serviceI was going to file this report despite recent issues because I was not satisfied with the service I received, but after the attack I received this afternoon I am beyond frustrated and angryI understand that Poshmark is a consignment site and products being purchased online inherently come with a riskThis is not the first time I've been unsatisfied with a purchase, and it's not the first issue I've had with Poshmarks' policy but this is the first time where I feel I was taken advantage of a buyer and Poshmark has been less than helpful or responsiveI purchased a pair of booties from the seller *** that were listed as "New With Tag" and "Never Worn." They arrived on a Thursday evening, and after opening the box, looking them over, confirmed they looked like the photos and accepted the purchaseThree days later, Sunday morning I put the booties on, and imme
Poshmark app states" We think you'll find selling on Poshmark so easy that you'll wonder why you haven't tried it before."
Poshmark makes everything so difficult, especially their customer serviceI just started on Poshmark about one month ago and had some good sales, then all of a sudden Poshmark decides not to allow me to list any more of my items - apparently, PM believes my items are replicas Poshmark is so wrong! My items are authentic and I take great pride on my items as I am an educated person that knows the difference between fake and authenticI have sent so many emails and they cannot give me a good answer nor try to resolve the issueNow reading all the complaints, PM seriously doesn't care about the sellers, which need I remind them, this is how they are making moneyPoshmark is only looking out for themselves and not the consumer, which is a huge disappointmentPoshmark make it right for all! If you know you cannot handle the amount of sellers/buyers, then stop accepting new sellers until EVERYTHING is resolved, especially customer service
Initial Business Response /* (1000, 6, 2015/05/06) */
We have told the user that we have sent their redemption via PayPal on April 17thWe sent the PayPal payment on April 17th, to the account tied to this email address, ***@gmail.comWe ask that you check your PayPal
statement on April 17th for the payment
Due to this, we consider this case resolved
Initial Consumer Rebuttal /* (2000, 8, 2015/05/07) */
I would like to cancel this claim because the business has responded
I purchased an item (Ugg boots) on Poshmark Nov30th The seller sent me someone else’s item (a Gap Hoody), and sent my item (UGG Boots) to the person that ordered the gap hoodyThe funds have already been taken from my accountI contacted the seller and opened a case with Poshmark immediately! The seller asked me to send the item that was mistakenly sent to me back as return to senderHowever the USPS wouldn’t take the package back considering it had been openedSo I had to pay for shipping to return the item to sellerAn item I never ordered or wanted in the first place! I attached my receipt in the case I opened on PoshmarkProviding proof of the fees I had to paySeller said she would pay me back, but hasn’tSeller hasn’t been helpful at allI contacted Poshmark several times via email and social media and they have not respondedIt’s been days with my case open and I received one email in that timeframe stating they’d look into itHowever that’s what they say t
Complaint: ***I am rejecting
this response because: I am surprised you do not see the messages or the ordersI have emailed you a not as described for each orderYou responded t me for one of the orders and asked for more photos, which were provided, but then ceased to communicate with meHer closet, which you suspended, is skinny luxurySurely you can see all of my orders from her? The order numbers are:
Order Date:***
Order #:***
Order Date:28-Mar-
Order #:58dacdf42e39e7161e15ef5b
Order Date:28-Mar-
Order #:58dacdb276cce5dbac
Order Date:28-Mar-
Order #:58dacac02a40b88a7c14c3c
Order Date:28-Mar-
Order #:58dac7b517535cf7602e10bc
Order Date26-Mar-
Order #:58d888643660205b4fc94f3f
I also ordered a Louis Vuitton Jacket from her which is fake, but since you deleted her listings its hard to find in my orders as it is no longer in my likes
Please let me know if this information is now detailed enough for you to find the orders and my correspondenceI emailed you regarding each and every order
Sincerely,Stephanie Anderson
Had a bad experience on poshmark where a buyer was verbally abusive on a “case open”and the site didn’t do anything or respond to my email correspondence regarding the matterI am a female and the male buyer was very aggressive on the site to the point I’m nervousNever using this site againIt’s unaccepatable to be verbally abused anywhere and as the middle man, they should have intervened
According to our dispute management team, an agent was in contact with the customer on *** ***, ***, and credit was added to their account as per the customer's requestAs the order in question was accepted and the seller's payment was released by the customer, a return is no longer an
option as stated in our FAQ: https://poshmark.com/faq
Additionally, we kindly ask that users only write in once per inquiry, as this can drop their case to the bottom of our queue and can result in a delayed response
Due to this, we consider the matter resolved
I was searching for new customers by finding products we sell on Poshmark and coping their user name to products we sell nearly exactly or exactly as we sell and I have made sales by doing thisHowever when I did this with a user by the name of *** I received a distraught reply and I replied back to cover her response as I did not know it would be deletedI have numerous bullying incidents from this user to use her instagram followers as a means to boast the online bullyingI have reached out to Poshmark numerous times to seek protection with little to no resultsI am using this method to report publically the incident and to seek that her account be hidden from public view until she is willing to delete the post which is a screen shot of happening between her and I prior to deletionI am asking Poshmark to take this bullying seriously and to hammer out strict warnings and bansOtherwise to say you do not tollerate online bullying is no use you have to have strict fol
I purchased item *** and received it on 11/I have photos and the item came stained and unwashedI have emailed customer service on 11/9,11/10,11/11,11/12,11/I have commented on the post and claim and emailed customer serviceAs of today NO RESPONSE
I ordered an item that was advertised New with TagsUpon receipt I discovered scuffs on the white patent product that was sold as new and sent photographs that showed the scuffs to the companyAt the onset of a holiday weekkend the company asks for more photos!? I already sent I responded telling them the same day saying I had already sent them photos already and the next response I get days later says my case is closed bc I didn't send more photos! I got a defective product and they won't give me my money back! I want my money back now! I can't use the garbage I was sent because it was defectiveThe pictures I sent were sufficient the first time, they were only trying to buy time so they would not have to refund my monies! They didn't even deal with their supplier to tell them not to falsely advertise products- nothingThe consumer gets screwed and cheated and then blamed for buying from them
I bought an item described as "New, never used" from *** on 12/27/from PoshmarkThe item was half gone, not sealed and did not have the plastic piece that separates the lid from the moisturizer was not there, AND it expires 01/2019!!!! I first reached out to Poshmark and the seller on 1/4/The seller never contacted me back and Poshmark sent me an email saying they had people looking into it and to relax and have "hot chocolate !!" I'm pissed that they don't back the return policy, the people looking into it NEVER again email backI've reached out twice to Poshmark and gave the seller, ***, a star review and feedback and she has not reached out to mePoshmark allows people to sell from their site so they are responsibleI have also opened a dispute with paypal but they want me to try to settle it first with the merchantI feel ignored and like I'm spinning my wheels in mudMaybe if you reach out with them with this complaint they'll finally contact me
I recently purchased my first item from PoshmarkThe item was described by the seller as "New Without Tags (NWOT)"The skirt I received was anything but newThe item had noticeable pilling, stains, and frayingNo big deal I thought, "I can shop with confidence, I am protected as a buyer." Posh protect is something that this company really pushes on it's consumersI have to admit I was lulled in to a sense of security and thought that this might become a new shopping addiction for me because unlike other vendors, you can return an item if it is not as describedTHIS IS SOOOOOO INCORRECTWhen I went to open the app to file a claim regarding the skirt I received I clicked on the order and noticed that the app stated it had been delivered (which it had) so I clicked on the skirt and started looking for the correct place to file a claim regarding this orderSomehow when I clicked on the item it was then marked as "accepted"I was panicked because there was NO WAY that I would have accepted the skirt in its given stateI IMMEDIATELY submitted an email to customer service explaining the whole situation (you can't call them apparently)I sent them photo proof of the skirt to support my claimsI did not hear back from customer service for AT LEAST 1.5-dayswhen they finally did email back they told me that they would give me a nominal credit (which they stated I should be grateful for) on my account but they could not return the item because I had already accepted itI sent a response explaining that I did not accept the order, I was trying to submit a claim to have the order returned and while I appreciate the credit, I would much prefer a refundANOTHER 24-hours later I receive another response saying that they can not help me because I did not submit a claim within the hour window of receiving the itemI sent another response stating that when I clicked on the item in the app it had been marked as acceptedwhen I realized this I immediately sent an email (thus starting a claim) and this was done within the hours!!!! I have asked at least twice for a customer service rep to call me so that I don't have to keep waiting days to receive a responseAt this point it's not about the skirtI feel like the customer service representatives are blowing me off and do not care to take the time to help me sort this situation outA company is only as good as the representatives who support itI WILL NOT shop at poshmark againBuyer bewareif there is an issue with your order you will be left out to dry
I purchased items separately from a sellerI contacted Poshmark to please refund one of the shipping costs since the seller was going to be sending them together in one boxPoshmark did not respondTheir FAQ states to ask the seller to cancel both orders and have the seller relist it in order to buy itSo, I asked seller to please make a private bundle of these two items for me (to save the shipping costs)total cost for both items should have been $($for earrings, $for bracelet, $for shipping)She relisted the bundle at $Another buyer purchased my bundle within seconds even though it was reserved for meThe seller relisted it again, and I bought it at $The seller then cancelled my orderThe seller relisted this item four times at $40, and then kept cancelling my ordersThen, the seller said she wouldn’t relist it for me unless I paid $in total for the items that I originally paid her $forSo I did, and paid $instead of the original $Your
I am completely outraged by the customer service at Poshmark! They take weeks to respond to customersThis is such poor business practiceI sold a pair of AUTHENTIC black *** *** ***I contacted Poshmark after the sale was accepted as the seller left an entirely review of the itemThe seller lied in her review, claiming that the shoes were dirty and the packaging was destroyedI contacted Poshmark because the ***s had never been worn and I shipped them in the exact packaging I received from ***I even provided a receipt from my original purchaseI knew this buyer was lying and I contacted Poshmark to let them knowA full week later Postmark responded and said there was nothing they could do about the reviewAs I previously stated, the sale was acceptedMy earnings were deposited in my Poshmark accountA few weeks later, I checked my account to redeem my balance and I noticed that my earnings from the *** sale were no longer in my accountI once again
This company will ban you for calling out someone who is selling fake itemsThey don't care where their money comes from as long as it's coming inThey banned me for reporting a seller with counterfeit cosmetics listed, and I have only ever sold authentic makeup, making the company a modest 2k over the course of a yearThey will *** you over in a heartbeat
The seller on Poshmark sent me a completely wrong item than I ordered I was working hour shifts and contacted Poshmark customer service a few days about item was wrong and they basically told me it was past time to return They said I opened email and that meant I had accepted I sent pictures of crappy item recieved I ordered a SAK purse and recieved a Fossill purse that was stained and dirtyThey sent back a response about I had accepted the item and therfore It can't be returned and they gave me posh creditsA few days later I get a email from the seller on Poshmark acknowledging she sent the wrong purseSo I replied back that yes it was wrong and asked for her to send the SAK purse I ordered and I would return the Fossill after I received the SAKNever heard from her againSo I contacted Poshmark customer service , told them she had acknowledged the wrong item sent and I asked them to step in and correct it They again said there was nothing they could doSo then I
I wish I had read the reviews of this company before getting involved with itI bought what I thought was a designer bagWhen I received it, I realized it was fakeI notified poshmark immediately and sent pictures showing that the bag in question wasn't genuineI get an email asking for more pictures, which I sendTwo days later, I get another email saying I never answered the first email and requesting more pictures again which I sendFast forward to today and I get an email saying their experts had deemed the bag genuine even though I had sent proof that the serial number is for a planner refillI am now stuck with a cheap knock off and have deleted my account with poshmarkThis is definitely a *Use At Your Own Risk* siteNever again
I purchased an item from an individual seller on PoshmarkIt was a bracelet for approximately $**The picture posted was very deceptive in that it showed a close up enlarged view of the crystals in the bracelet which in fact were barely visible when I received the itemIn addition it was advertised as "18K" goldI took it to a jeweler who told me that it only had a very light coating of gold that was already wearing off in spotsI just wanted to return the itemThe cost for what I received was excessive and the item was not as advertisedThe website mediated for me and we exchanged numerous emailsThey asked for picture documentation which I sent themThey denied they ever received itI have a long email thread saved that shows I did as askedThey initially ruled against me because they said I should have asked the seller how big the crystals were then they changed their minds and said that I never sent them picturesThis seller was totally fraudulent in her description of
Absolutely non-ethical company Bought a dress, got dress, dress was labeled as a certain size but had clearly been shrunk Zipper was warped, and wouldn't zip Dress will never fit Complained, and after a series of back and forth, they denied my return request because technically, the dress was the same size that was advertised I explained that no, technically it wasn'tThey would not even address the broken zipper, even after asking them point blank "why are you not addressing the broken zipper." In response, they actually told me in an email (so I have it in writing) that I can go ahead and try reselling the item Enraged, I asked them if that is their typical policy, to knowingly encourage users to sell bad items so that they can continue to profit off of already high percentages of the sale No response I cannot even believe that a business can so transparently be this non-ethical DO NOT USE Poshmark There are far better clothes selling/trading sites
I recently ordered a pair of shoes from Poshmark and through a misunderstanding was sent two of the same pair of shoes, both of which I was not happy with For the next two weeks, emails were traded back and forth as I tried to return the one pair of shoes I had not orderedRepeated replies for more information on how to return was met with the same form letter The bottom line for them was that I had to initiate a complaint within hours but I could never get the information I needed (which was more than the form letter provided) to do that and so they denied my request because time was up even though I emailed them almost every day for two weeks regarding my concernsIn the end, I was stuck with both pair of shoes and a $credit for each pair which I will never use as I never want to have anything to do with them againI have closed my account The customer service was horrible as I was sent the same information over and over which did not address the concern I had I asked for a phone call and was told that was not possible I found a number I could call but all I could do was leave a message and they said they might get back to me which they never did The only way to communicate with them is via email and it takes at least hours for a reply Customer service is limited to Monday through Friday All in all, this was the worst service I have ever experienced from a retail venue
I'm filing this report for two reasons: Sales/refund issues and also Harassment and policy issues with the serviceI was going to file this report despite recent issues because I was not satisfied with the service I received, but after the attack I received this afternoon I am beyond frustrated and angryI understand that Poshmark is a consignment site and products being purchased online inherently come with a riskThis is not the first time I've been unsatisfied with a purchase, and it's not the first issue I've had with Poshmarks' policy but this is the first time where I feel I was taken advantage of a buyer and Poshmark has been less than helpful or responsiveI purchased a pair of booties from the seller *** that were listed as "New With Tag" and "Never Worn." They arrived on a Thursday evening, and after opening the box, looking them over, confirmed they looked like the photos and accepted the purchaseThree days later, Sunday morning I put the booties on, and imme
Poshmark app states" We think you'll find selling on Poshmark so easy that you'll wonder why you haven't tried it before."
Poshmark makes everything so difficult, especially their customer serviceI just started on Poshmark about one month ago and had some good sales, then all of a sudden Poshmark decides not to allow me to list any more of my items - apparently, PM believes my items are replicas Poshmark is so wrong! My items are authentic and I take great pride on my items as I am an educated person that knows the difference between fake and authenticI have sent so many emails and they cannot give me a good answer nor try to resolve the issueNow reading all the complaints, PM seriously doesn't care about the sellers, which need I remind them, this is how they are making moneyPoshmark is only looking out for themselves and not the consumer, which is a huge disappointmentPoshmark make it right for all! If you know you cannot handle the amount of sellers/buyers, then stop accepting new sellers until EVERYTHING is resolved, especially customer service
Initial Business Response /* (1000, 6, 2015/05/06) */
We have told the user that we have sent their redemption via PayPal on April 17thWe sent the PayPal payment on April 17th, to the account tied to this email address, ***@gmail.comWe ask that you check your PayPal
statement on April 17th for the payment
Due to this, we consider this case resolved
Initial Consumer Rebuttal /* (2000, 8, 2015/05/07) */
I would like to cancel this claim because the business has responded
I purchased an item (Ugg boots) on Poshmark Nov30th The seller sent me someone else’s item (a Gap Hoody), and sent my item (UGG Boots) to the person that ordered the gap hoodyThe funds have already been taken from my accountI contacted the seller and opened a case with Poshmark immediately! The seller asked me to send the item that was mistakenly sent to me back as return to senderHowever the USPS wouldn’t take the package back considering it had been openedSo I had to pay for shipping to return the item to sellerAn item I never ordered or wanted in the first place! I attached my receipt in the case I opened on PoshmarkProviding proof of the fees I had to paySeller said she would pay me back, but hasn’tSeller hasn’t been helpful at allI contacted Poshmark several times via email and social media and they have not respondedIt’s been days with my case open and I received one email in that timeframe stating they’d look into itHowever that’s what they say t
Complaint: ***I am rejecting
this response because: I am surprised you do not see the messages or the ordersI have emailed you a not as described for each orderYou responded t me for one of the orders and asked for more photos, which were provided, but then ceased to communicate with meHer closet, which you suspended, is skinny luxurySurely you can see all of my orders from her? The order numbers are:
Order Date:***
Order #:***
Order Date:28-Mar-
Order #:58dacdf42e39e7161e15ef5b
Order Date:28-Mar-
Order #:58dacdb276cce5dbac
Order Date:28-Mar-
Order #:58dacac02a40b88a7c14c3c
Order Date:28-Mar-
Order #:58dac7b517535cf7602e10bc
Order Date26-Mar-
Order #:58d888643660205b4fc94f3f
I also ordered a Louis Vuitton Jacket from her which is fake, but since you deleted her listings its hard to find in my orders as it is no longer in my likes
Please let me know if this information is now detailed enough for you to find the orders and my correspondenceI emailed you regarding each and every order
Sincerely,Stephanie Anderson
Had a bad experience on poshmark where a buyer was verbally abusive on a “case open”and the site didn’t do anything or respond to my email correspondence regarding the matterI am a female and the male buyer was very aggressive on the site to the point I’m nervousNever using this site againIt’s unaccepatable to be verbally abused anywhere and as the middle man, they should have intervened
According to our dispute management team, an agent was in contact with the customer on *** ***, ***, and credit was added to their account as per the customer's requestAs the order in question was accepted and the seller's payment was released by the customer, a return is no longer an
option as stated in our FAQ: https://poshmark.com/faq
Additionally, we kindly ask that users only write in once per inquiry, as this can drop their case to the bottom of our queue and can result in a delayed response
Due to this, we consider the matter resolved
I was searching for new customers by finding products we sell on Poshmark and coping their user name to products we sell nearly exactly or exactly as we sell and I have made sales by doing thisHowever when I did this with a user by the name of *** I received a distraught reply and I replied back to cover her response as I did not know it would be deletedI have numerous bullying incidents from this user to use her instagram followers as a means to boast the online bullyingI have reached out to Poshmark numerous times to seek protection with little to no resultsI am using this method to report publically the incident and to seek that her account be hidden from public view until she is willing to delete the post which is a screen shot of happening between her and I prior to deletionI am asking Poshmark to take this bullying seriously and to hammer out strict warnings and bansOtherwise to say you do not tollerate online bullying is no use you have to have strict fol
I purchased item *** and received it on 11/I have photos and the item came stained and unwashedI have emailed customer service on 11/9,11/10,11/11,11/12,11/I have commented on the post and claim and emailed customer serviceAs of today NO RESPONSE
I ordered an item that was advertised New with TagsUpon receipt I discovered scuffs on the white patent product that was sold as new and sent photographs that showed the scuffs to the companyAt the onset of a holiday weekkend the company asks for more photos!? I already sent I responded telling them the same day saying I had already sent them photos already and the next response I get days later says my case is closed bc I didn't send more photos! I got a defective product and they won't give me my money back! I want my money back now! I can't use the garbage I was sent because it was defectiveThe pictures I sent were sufficient the first time, they were only trying to buy time so they would not have to refund my monies! They didn't even deal with their supplier to tell them not to falsely advertise products- nothingThe consumer gets screwed and cheated and then blamed for buying from them
I bought an item described as "New, never used" from *** on 12/27/from PoshmarkThe item was half gone, not sealed and did not have the plastic piece that separates the lid from the moisturizer was not there, AND it expires 01/2019!!!! I first reached out to Poshmark and the seller on 1/4/The seller never contacted me back and Poshmark sent me an email saying they had people looking into it and to relax and have "hot chocolate !!" I'm pissed that they don't back the return policy, the people looking into it NEVER again email backI've reached out twice to Poshmark and gave the seller, ***, a star review and feedback and she has not reached out to mePoshmark allows people to sell from their site so they are responsibleI have also opened a dispute with paypal but they want me to try to settle it first with the merchantI feel ignored and like I'm spinning my wheels in mudMaybe if you reach out with them with this complaint they'll finally contact me
I recently purchased my first item from PoshmarkThe item was described by the seller as "New Without Tags (NWOT)"The skirt I received was anything but newThe item had noticeable pilling, stains, and frayingNo big deal I thought, "I can shop with confidence, I am protected as a buyer." Posh protect is something that this company really pushes on it's consumersI have to admit I was lulled in to a sense of security and thought that this might become a new shopping addiction for me because unlike other vendors, you can return an item if it is not as describedTHIS IS SOOOOOO INCORRECTWhen I went to open the app to file a claim regarding the skirt I received I clicked on the order and noticed that the app stated it had been delivered (which it had) so I clicked on the skirt and started looking for the correct place to file a claim regarding this orderSomehow when I clicked on the item it was then marked as "accepted"I was panicked because there was NO WAY that I would have accepted the skirt in its given stateI IMMEDIATELY submitted an email to customer service explaining the whole situation (you can't call them apparently)I sent them photo proof of the skirt to support my claimsI did not hear back from customer service for AT LEAST 1.5-dayswhen they finally did email back they told me that they would give me a nominal credit (which they stated I should be grateful for) on my account but they could not return the item because I had already accepted itI sent a response explaining that I did not accept the order, I was trying to submit a claim to have the order returned and while I appreciate the credit, I would much prefer a refundANOTHER 24-hours later I receive another response saying that they can not help me because I did not submit a claim within the hour window of receiving the itemI sent another response stating that when I clicked on the item in the app it had been marked as acceptedwhen I realized this I immediately sent an email (thus starting a claim) and this was done within the hours!!!! I have asked at least twice for a customer service rep to call me so that I don't have to keep waiting days to receive a responseAt this point it's not about the skirtI feel like the customer service representatives are blowing me off and do not care to take the time to help me sort this situation outA company is only as good as the representatives who support itI WILL NOT shop at poshmark againBuyer bewareif there is an issue with your order you will be left out to dry
I purchased items separately from a sellerI contacted Poshmark to please refund one of the shipping costs since the seller was going to be sending them together in one boxPoshmark did not respondTheir FAQ states to ask the seller to cancel both orders and have the seller relist it in order to buy itSo, I asked seller to please make a private bundle of these two items for me (to save the shipping costs)total cost for both items should have been $($for earrings, $for bracelet, $for shipping)She relisted the bundle at $Another buyer purchased my bundle within seconds even though it was reserved for meThe seller relisted it again, and I bought it at $The seller then cancelled my orderThe seller relisted this item four times at $40, and then kept cancelling my ordersThen, the seller said she wouldn’t relist it for me unless I paid $in total for the items that I originally paid her $forSo I did, and paid $instead of the original $Your
I am completely outraged by the customer service at Poshmark! They take weeks to respond to customersThis is such poor business practiceI sold a pair of AUTHENTIC black *** *** ***I contacted Poshmark after the sale was accepted as the seller left an entirely review of the itemThe seller lied in her review, claiming that the shoes were dirty and the packaging was destroyedI contacted Poshmark because the ***s had never been worn and I shipped them in the exact packaging I received from ***I even provided a receipt from my original purchaseI knew this buyer was lying and I contacted Poshmark to let them knowA full week later Postmark responded and said there was nothing they could do about the reviewAs I previously stated, the sale was acceptedMy earnings were deposited in my Poshmark accountA few weeks later, I checked my account to redeem my balance and I noticed that my earnings from the *** sale were no longer in my accountI once again