Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Leila [redacted]

Our sincerest apologies for any frustration this may be causing. I understand that we offered a full refund last night, and a member of our team will be following up with additional compensation as a token of our apology for this experience. 
 
Please be on the look-out for an email from...

our team with the credit. Thank you for your feedback, as it is one of the main ways we improve at Postmates.

Our sincerest apologies that your order was not delivered to you. After looking into this, we are showing the number entered in the delivery address field was the incorrect number and is why our driver was unable to contact you, and also why you did not get the notifications from the app. At this...

time, we have removed all charges associated with this order as well as added a delivery fee credit to your account. Please be on the lookout for an email from a member of our escalations team confirming your refund and this credit. Thank you for the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I will not be doing business with Postmates again. Sincerely, Amber [redacted]

Hi Laura, 
 
On behalf of Postmates, I want to apologize for the less than satisfactory service you experienced with Postmates.I would be disappointed if that happened to me as well and I would like to assure you that this is not the norm for our service.
We have followed up with you...

about your issue that you have with Postmates through via email. Once you have received them via email from Postmates. We will make sure your problem is solved with us.Please let us know if there is anything else that we can further assist with.
We looking forward to your response.

Dear[redacted]
 
Thanks for the feedback, and I'm so sorry about what happened to your account. I was able to locate that account, and see that the amount in question was refunded by our risk department. Unfortunately the charge did go through, so the refund will take 5-10 days. It's usually within...

the first few days after a weekend though. I would love to apply some delivery fee credits to your account for the inconvenience, but unfortunately we can not reopen the one associated with this email address due to the compromise. If you do open a new one, please email in from that email address, and mention this Revdex.com complaint and it will get you to the right team who gladly credit your new account.
 
We appreciate the opportunity to make this right.

Dear [redacted]
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate your account, and the order in question, and see that we have already refunded and credited your...

account. It looks like the refund was processed a few days ago, so you should see it soon back to your account soon.
 
We appreciate the opportunity to make this right. Please don't hesitate to reach out if you have any other issues.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Tatiana,
 
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and see that you have been ordering from anywhere merchants. These are merchants that aren't partnered with us, so we don't always...

have the most up to date menus/pricing. I am going to refund the difference on this order and follow up with an email from our customer service team to provide more details about our anywhere and partner merchants, and their differences. 
 
We appreciate the opportunity to make this right.

Dear Chantal,
 
Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate your account and the order in question and see that our escalations team has already refunded the...

difference from the estimate total. I also see that the delivery fee was discounted. I will be following up with all parties involved.
 
We appreciate the opportunity to make this right.

Our sincerest apologies for the incorrect sandwich arriving to you, and for the delay in refund previously. I understand a member of our team was able to provide a refund for you last night and offered additional compensation as well.
 
We thank you for your feedback, as it is one of the main...

ways we improve at Postmates. We look forward to offering a better service to you next-time around.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] Conaway

Dear [redacted], Thanks for the feedback and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the order in question. We will be fully refunding the order and one our escalation specialists will be following up with an email. We...

will follow up with all parties involved. We appreciate the opportunity to make this right.

Dear[redacted]
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. Unfortunately I could not find a recent order with the account that comes up with the information provided. I will tell you that this amount mentioned seems like a...

typical preauthorization hold that we place to initiate the order. These are only temporary and usually fall off within a few days. Unfortunately we can not expedite this reversal, but if you have rated the order in the app it usually doesn't take long.
 
We appreciate the opportunity to make this right.

Dear Amber,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I did find your last order from August, and see that the delivery fee was waved. I understand the confusion though, so I have applied a $10 delivery fee credit to your...

account. These are only good for delivery fees, but will not expire. I am also going to have our customer service team follow up with an email.
 
We appreciate the opportunity to make this right.

Complaint: [redacted]I am rejecting this response because: They are refunding the monthly fees; but what about the $30 overdraft fee? Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: it does not respond in ANY WAY to my request for action. I already know that authorizations fall off from my credit card within a certain period of time. I am asking them to 1) remove that restaurant from their listing because it is not a viable option for delivery to anyone and 2) change their business practice in the future of accepting, confirming, and pre-authorizing a delivery that they have not actually confirmed will occur.Sincerely,Geraldine [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Joshua [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I have not received a delivery credit nor has a member of their escalations team reached out Sincerely, [redacted]

Thank you sincerely for taking the time to reach out to us, and we regret that our service was not up to par this last time around. We will be sure we do the necessary follow-up with our agents and all those involved for proper action. We are glad to see that one of our agents provided the needed...

refund and also followed-up with an email last night to confirm. Please just reply to the last thread if we can assist further. Thanks once again for your feedback, as it is one of the main ways we improve at Postmates.