Postmates

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. I have checked my credit card record and the full refund has been processed. Sincerely, [redacted]

Dear Antoine, our sincerest apologies for any inconvenience this may be causing. It looks like one of the items was slightly more expensive at the restaurant than what was listed in our app. We will be sure we get this updated on our menu going forward. If ever you have questions about our pricing,...

our Anywhere merchant pricing is estimated as mentioned at checkout, while our Favorites pricing is always spot-on every time. We will make sure to get this price difference refunded for you this time around, so please be on the look-out for an email from our team with the refund.
 
Thank you for your feedback, as it is one of the main ways we improve at Postmates. Please keep an eye-out for an email confirming your refund.

Dear Jennie,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration at this point. I was able to locate your account and have refunded the $9.99 charge and cancelled the subscription. You...

should see this refund in 5-10 days, depending on your banking institution. I will follow up with all parties that handled your inquiry.
 
Thanks for the opportunity to make this right.

Hello - 
 
We sincerely apologize for this overall experience, and we will be reviewing those involved to ensure this is handled appropriately internally. 
 
We understand any frustration here and will be acting quickly to look into this. I will be following-up with an...

email to confirm a refund and additional credit to your Postmates account, if you choose to give us another shot. It looks like we had some conflicting information from the Postmate and we will be sure to review this further with our Fleet team. We further apologize that you were not refunded right away.
If ever you need to reach out to a Postmate, you can do so via the "Help" button on your order. Once the Postmate is at the restaurant, you will be able to call of text them from that button. However, if they were not answering their device or reaching out to you - I understand this is something different. Again, this is something we will have our Fleet team look into thoroughly to ensure this does not happen again.
 
Again, we regret any frustration or inconvenience this experience may have caused. Please be on the look-out for an email response from us to your listed address.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Rachel[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Brandon [redacted]

Dear [redacted]
 
Again our apologies for any inconvenience our service may have caused. Unfortunately we can not offer the $450 credit that you initially requested. We have released all funds in regards to the incorrect order.

Hello - thank you for reaching out regarding this experience, as we are happy to assist. A member of our team is following-up with an email to offer a refund and additional credit, as a token of our apology.
Thank you again for your feedback, as it helps us improve at Postmates.

Dear Sydney,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our servicer recently. As I mentioned in response to your review yesterday, we have gone ahead and refunded the difference in your expected charge as a courtesy. I will be following up with...

all parties involved.
 
Thanks for the opportunity to make this right.

Our sincerest apologies for any frustration this recent experience may be causing. We will be happy to refund you for the amount you have listed, with further compensation. We understand you have been refunded for a small cart fee previously, and that we were able to assist in letting you know where...

to find the small cart fee on your app. It looks like next to your final total is where you can see the breakdown of your "Taxes and Fees" section. 
Please be on the look-out for an email from our team for your requested refund amount and as always, thank you for your feedback.

Our sincerest apologies for your overall experience, as we understand you hadn't received a full refund for the fajitas missing the tortillas on your recent order. We understand further that your customer support experience has left something to be desired on many occasions, and we want to make...

sure we make this right for you. We have followed up with an email to confirm your refund and to ensure your concerns are address appropriately. We thank you so much for reaching out to us, as we want to ensure we are always working to grow and improve.

Dear Michael,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I also apologize for our delayed response. Since it has taken so long I have refunded the entire order in question. I am going to have our customer service team follow...

up with an email detailing when you can expect to see this refund. 
 
We appreciate you bringing this to our attention, and the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business and decided to cease my efforts to resolve this issue. Their financial response has been sufficient, but I do not believe they understand the root of the problem. Therefore, I've decided to stop doing business with this company.Sincerely, Jaime [redacted]

Dear Hugo,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I can definitely understand the frustration. I was able to locate your account and see that the charge status has been cancelled and we have responded and provided you...

with a receipt of the refund. You can follow up with your banking institution. I can also verify that you are not enrolled in our subscription service. If you have any other issues or concerns, please don't hesitate to reach out. 
 
Thanks for the opportunity to make this right.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Lauren[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Postmates actually waived the charge.Sincerely, Patrick[redacted]

Dear Justin,
 
Again, out apologies for any inconvenience. I did check your account and do see that the credit is available. As our agent Devin mentioned, you are unable to see the credit until checkout. It will show as "discount" under the delivery fee line.

Hello - Our sincerest apologies for this overall experience, as this is not the kind of thing we want for anyone who uses Postmates. It looks like a mistake was definitely made here, and we apologize for the delay in that refund. I see that we got your order refunded yesterday, but I will be sure...

our team follows up with an additional compensation for this overall experience. 
Thank you for your feedback, as it is one of the main ways we improve at Postmates.

Dear Kaitlyn,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently I was able to locate the two orders and see that both the incorrect item, and the cancelled order have both been fully refunded. I also see that our team has given you...

a delivery fee credit to be automatically applied to your next order. 
 
We appreciate the opportunity to make this right.

Dear Pareen,
 
Thanks for the feedback, and my apologies for any inconvenience you've experienced with our service recently. I was able to locate your account and the question order, and will be issuing a full refund. I will also follow up with all parties involved, and have our customer...

service team follow up with an email.
 
We appreciate the opportunity to make this right.