Power Home Remodeling Group

Dear *** ***,
I apologize that our
interactions once again caused you such displeasure. I confirmed we do have your phone number on
our Do Not Call list. However, it
appears that the address we have on record for you conflicts with the physical property
location. This may be the reason you
were contactedWould you please be so kind as to contact me via the information
noted below to verify your address and the name of your neighborhood or
community?
Respectfully,
Eamon L***
Director of Warranty Service
PHONE: ###-###-####
FAX: ###-###-####
WEB: http://www.powerhrg.com
Power Home
Remodeling Group

Dear **& *** *** ***,Thank you for taking the time to write about your experience. I apologize for the completion of you project was delayed due to manufacturing issues. As you know, we are scheduled to return to you home on Tuesday 8/29/to install the remaining
window. Thank you for your patience. We sincerely appreciate your business and encourage you to contact us directly if you have any future warranty or service related needs. Respectfully, Eamon L***Warranty Service DirectorPower Home Remodeling O: *** x*PowerHRG.com

We were approached at BJ's wholesale club by a salesman for the company offering a free quote on roofing, along with a 10% coupon for any work done, it would only take a few minutes of time for them to give us a quote We know we may need a new roof in a few years, the gentleman said it was no obligation, and the quote would be good for years We were put on the phone to their office I presume to schedule an estimate hours latersales people showed up, they requested my wife be there also, they only needed minutes of her time, this was at 4pm They had me walk them around the house, then went into the sales pitch, covering what products they used, pulled up maps showing jobs they had done in the last few years nearby, compared the prices of our home to what other roofing companies that they deemed comparable They went out on a ladder and examined the roof Our home is almost years old, the issues they pointed out have been there for the years we have owned the home, they made sure to express several times that our roof would not survive one season in the condition it is inThey were hard selling their company They pointed out that with their company they expected to have to replace square feet of wood and it would be included in the price, he was allowing for an additional square feet, about half the roof When working up numbers the square footage number suddenly became square feet at $per foot, and along the way $worth of gutters found their way into the equation because of the special drip edge they used The end number was over $25,for a square foot roof When we said that was higher than we thought and we would have to think about it, they went out for a few minutes, and came back with great news, if we let them take before and after photos, all of the replacement wood would be covered and they could reduce the price to $19, But we had to decide right then and there, if they left, the deal was off We told them it was something we would have to consider and after hours they finally leftChecking online I see hundreds of complaints, the fact they use the A+ Revdex.com rating in their sales pitch is flawed when you see how many complaints they have even hereWould never use them for any projects after the high pressure sales tactics salesmen that have probably never put a roof on a home to work up an estimate that could have been done in minutes? I feel for anyone that has fallen prey to them

Dear
*** ***
I’m
sorry to hear you were not satisfied with our response. Hopefully we can eliminate any further
confusion or miscommunication moving forward
The
Agreement dated 8/14/is void under The Contractor’s Right to Cancel as a
result of incorrect pricing. Since you
decided not to move forward with the additional project at the correct price, we cannot offer you the 5.9%
finance rate. The discounted rate is
offered through the lender. Please see
the attached Agreement Amendment, dated 8/16/14. It was mailed and emailed to you by the Project
Expediter, Matt C***, on 8/18/14. Matt
C*** also spoke with you (and/or your husband) on the phone that same day. He explained that since you decided not to
move forward with the new project at the correct pricing, the interest rate
would revert to the original 7.9% as outlined in the original Agreement dated
6/28/
Power
does not offer a warranty on the *** thermostat. This warranty is offered through the
manufacturer, hence the manufacturer sending the new unit to you at no
charge. Power only assumes financial
responsibility when the issue falls within the Power Labor Warranty, which this
does not, since Power does not offer the warranty on the *** thermostat. As stated in the document you sent along with
your rejection, Power makes all of it’s warranties available online at: www.totalcareinstalls.com
Please
do not hesitate to contact me if you required a more detailed explanation. As always, you can reach us for general service
related issues by calling (888) REMODEL and pressing option #
Respectfully,
Eamon
L***
Director
of Warranty Service
PHONE:
###-###-####
FAX:
###-###-####
WEB: http://www.powerhrg.com

Dear
*** ***,
First
and foremost, thank you for taking the time to write about your
experience. In doing so, we are able better serve our customers. I would like to apologize for the
inconvenience we caused you. I
understand how difficult it is to organize your busy schedule to be available
for an estimate on a home improvement project
Among
the things that we require to provide an estimate, we ask that all the
homeowners, decision makers, and involved parties are present to get the
information. It is not to force a sale,
like the case may seem. We do that to
put ourselves in the best position to earn your future business by ensuring
that we’ve done everything in our power to educate you on the industry, the
products, our company, and the investment that is involved. Without speaking to everyone, we have no
opportunity to do that and only invite the chance of miscommunication or the need
to visit each home multiple times. We’ve
been in business for over years, and have found that our customers, and
potential customers, are happiest in the end when they’ve received all the
information they need before getting involved with a home improvement project.
We
would be more than happy to provide this service for you. Keep in mind, you’ll be dealing with an
industry expert, and be given sound advice, for absolutely free. All that we ask is a chance to meet with both
of you. Hopefully this will help to
absolve our company of any wrongdoing. If there is anything else I can do
to assist, please contact me directly via the information noted below
Respectfully,
Eamon L***
Director of Warranty Service
PHONE: ###-###-####
WEB: http://www.powerhrg.com
Power Home Remodeling Group

Dear *** ***, Thank you for taking the time to contact us regarding your request to cancel the contract. I’m sorry to hear we will not have the privilege of working with you on your home improvement projectThis letter shall acknowledge our mutual agreement to cancel and terminate the
Custom Remodeling and Improvement Agreement dated 05/16/2016: without further recourse by either partyWe thank you for considering Power Home Remodeling Group for your remodeling project. Please keep us in mind should you require our services in the futureRespectfully, Eamon L*** Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com

October 9, 2017Dear *** ***,Thank you for taking the time to write about your experienceI apologize for any undue stress or aggravationI have reviewed your complaint and personally looked into the matterOur objective is to simply provide a free estimate to homeowners who obviously need
work done at some timeWe hope to earn your future business by ensuring that we’ve done everything in our power to educate you on the industry, the products, our company, and the investment that is involvedThere is no obligation to buy anything and at worst you know what replacement products you will want to buy and what it will cost you when you are readyThe discounts that can only be applied at the point of sale will be far greater than 10%We apologize for any miscommunication and give assurance that we will do our best to make sure this does not happen againHopefully this will absolve our company of any wrongdoingIf there is anything else I can do to assist, please contact me directly via the information noted below.Respectfully,Eamon LDirector of Warranty Service

Dear *** ***,Thank you for taking the time to write about your experience. I apologize if our interactions have caused your family any undue stress or aggravation. I have reviewed your complaint and personally looked into the matterWe will take the steps necessary to rectify the
situation. We will flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood. We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved. Hopefully this will help to absolve our company of any wrongdoing. If there is anything else I can do to assist, please contact me directly via the information noted below.Regards,Eamon L***Director of Warranty Service?PHONE: ###-###-####?FAX: ###-###-####?WEB: http://www.powerhrg.com???Power Home Remodeling Group

It is possible that this company does great work, but we never got that farWe were impressed by their presentation - and boy do they do a great sales jobThey also gave the house a really thorough look - also impressiveLots of photos and detailsThey gave us two prices for a comprehensive roofing system, one if we signed immediately (30,000) and another if we did not (35,000)They went out of the room and we talkedAfter being assured the price included absolutely everything except rotten wood, we shook handsThen a couple days later the project manager came out and said we had to pay to have solar panels removed and replaced and that was our responsibility ($1500, we found out, after a morning calling around to find someone, since they couldn't even recommend anyone to call)WhoaWe felt released from the contract, went with another contractor that offered
the same products and guarantee for half the price, and canceled within the legal limitThen the salesman came back and tried to guilt trip us, telling us we were not people of our word, they had already ordered the materials, and they would pay for the solar workHe just kept going like that until we stopped being polite and told him to leaveI don't appreciate the pressure of the two-price system in the first place and I particularly do not appreciate being called dishonest when we were reacting to an unexpected surprise that was not well handled by the companyThe solar panels were clearly visible on the satellite photo they showed usMaybe they do great work and their system is as unique and incomparable as they say, but if you want to check them out, I'd strongly advise that you talk to them LAST after you've talked to some others recommended by the people who make their products (GAF) so you are better able to decide if they are worth it***

Dear *** ***
First and foremost, thank you
for taking the time to write about your experience on *** and to the
Revdex.com. In doing so, we are able to learn from your feedback and better
serve our customers. I would like to
apologize for the inconvenience we caused you.
I understand how difficult it is to organize your busy schedule to be
available for an estimate on a home improvement project.
While the
estimate we quoted for you may be out of your price range, I can assure you
that the difference in product quality and installation will be just as wide as
the differences in price that you were quotedIn this industry - you get what
you pay forUnfortunately, many contractors will cut corners in order to keep
costs downWe don't - with Power, not only are you paying for an entire
roofing system, but a lifetime warranty that is transferable to the next
homeownerWe're also painstakingly precise when it comes to our installation
techniques
I
apologize that the Remodeling Consultant accidently scratched your table. We accepted responsibility on day one and
have been in contact with you sinceWe sent you a check for $as
compensation for the damage. Considering
the evidence in the photos and the fact that the table was not rendered unusable, this amount should be considered a fair and final settlement. After
all, the complete set (table, chairs, arm chairs, placemats and insurance) cost
$1,235.95, according to the receipt you so kindly provided
Once again, I apologize that your experience and interactions with our company have been less than desirable. Please accept the monetary compensation as a
concrete form of our willingness to make amends and right and wrong doing
Respectfully,
Eamon
L***
Director
of Warranty Service
PHONE:
###-###-####
FAX:
###-###-####
WEB:
http://www.powerhrg.com

October 9, 2017Dear *** ***,Thank you for taking the time to write about your experienceI apologize if our interactions have caused you any undue stress or aggravationI have reviewed your complaint and personally looked into the matter.We will take the steps necessary to rectify the situation
We will flag your records in our database to prevent future calls from anyone in the company and add your property to our Do Not Knock (DNK) list to prevent future marketing efforts in your neighborhood.We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolvedHopefully this will absolve our company of any wrongdoingIf there is anything else I can do to assist, please contact me directly via the information noted below.Respectfully,Eamon LDirector of Warranty Service

Dear *** ***,
I apologize for any
miscommunication regarding the credit application process during the point of
sale. We will submit a formal request to
*** *** and the credit bureaus to have both inquiries permanently removed
from your credit report. In order for
this to happen, a letter signed by you must accompany our request. It should include your full name, contact
information, social security number and date of birth. Please send this letter to my attention, via
the information noted below
While the estimate we quoted for you
may be out of your price range, I can assure you that the difference in product
quality and installation will be just as wide as the difference in price that
you were quoted elsewhere. In this
industry - you get what you pay for.
Unfortunately, many contractors will cut corners in order to keep costs
down. We don't - with Power, not only
are you paying for an entire roofing system, but a lifetime warranty that is
transferable to the next homeowner
I am sorry we will not have the privilege of
working with you on your home improvement project. This letter shall acknowledge our mutual
agreement to cancel and terminate the Custom Remodeling and Improvement
Agreement dated 3/24/2015, without further recourse by either party. Please contact me directly if you have any
further issues or concerns
Respectfully,
Eamon
L***
Director
of Warranty Service
PHONE:
###-###-####
FAX:
###-###-####
WEB:
http://www.powerhrg.com
Power
Home Remodeling Group

My gutters have never looked better! I would have never thought that doing new gutters to the house would Make my house look so much better! Power did a fantastic job from start to finish!

Dear *** ***,
Thank you for taking the time
to write about your experience. We
welcome and value input and feedback from homeowners like you. I apologize if our interactions caused your
family any undue stress or aggravation.
I have reviewed your complaint and personally looked into the matter
This is the first time I am
learning about your dissatisfaction and will take the steps necessary to
rectify the situation. We will systematically address this issue as
follows; flag your records in our database and add your property to our Do Not
Knock (DNK) list to prevent future marketing efforts in your neighborhood.
We apologize for the
inconvenience and give assurance that we will do our best to make sure you will
not hear from us again. Hopefully this
will help to absolve our company of any wrongdoing. If there is anything
else I can do to assist, please contact me directly via the information noted
below
Respectfully,
Eamon L***
Director of Warranty Service
PHONE: ###-###-####
FAX: ###-###-####
WEB: http://www.powerhrg.com
Power Home Remodeling Group

Dear *** ***,
We apologize for the horrendous
experience you had scheduling your installation. As you know, we are sending you gift card as a
concrete token of our willingness to make amends. I’m sorry for your loss and wish you and your
family health and happiness in the coming holiday season
We are working directly with
the individuals involved in order to prevent similar instances in the
future. We appreciate your feedback and
apologize you had to endure such an unpleasant episode.
Please contact us if you do
not receive the envelope as promised by 12/15/14. Hopefully this will absolve our company of
any wrongdoing. If you need any assistance
in the future, please do not hesitate to contact me directly, via the
information noted below.
Respectfully,
Eamon
L***
Director
of Warranty Service
PHONE:
###-###-####
FAX:
###-###-####
WEB:
http://www.powerhrg.com
Power
Home Remodeling Group

PHRG's Regional VP met with the homeowners on 7/16/16. He performed the same heat-lamp demonstration the homeowners saw at the point of sale and the results were the same. The area in question was formerly a porch that was closed in and made into a living areaThe construction was done
before the Mr and Mrs owned the home. There was also a large tree that used to provide shade to this area of the house that is no longer there. There is no central air. They use this as their primary sitting room. They discussed options for cooling the room, including installing blinds or a portable AC unit. The homeowners agreed that PHRG did not use deceptive sales practices and this was not a case of bait and switch. They are pleased with the final project and agreed to resolve the complaint as closed

Dear *** ***,
I am sorry to hear you are
still unsatisfied with the performance of your gutters and gutter
protection. As you know, our Field Service
Manager arrived at the property as scheduled on 10/29/ He inspected
the gutter, gutter protection, soffit and fascia He also inspected the
drip edge extension that was previously installed as a courtesy, at no
additional charge All components were installed according to
manufacturing and VSI specifications
The
gutters and gutter protection are pitched correctly with the proper slope
The gutter protection prevents debris from getting into the gutter by
allowing the debris to wash over the lip of the gutter A reasonable
amount of water should be expected to wash over the lip of the gutter as it
washes away the debris. After a water
test, the Field Service Manager determined the system is working as designed
Most of the water collects in the gutter and the minor water dripping
over the lip of the gutter is not a call for concern After all, during a
natural rainstorm everything around the gutters will be wet too
If
you would like us to remove the gutter protection in this area, please let me
know and we would be happy to do so for you I can be reached via the information noted
below
Thank
you,
Eamon
L***
Director
of Warranty Service
PHONE:
###-###-####
FAX:
###-###-####
WEB:
http://www.powerhrg.com
Power
Home Remodeling Group

Dear *** ***,
Thank you for writing to us
regarding your recent remodeling project.
I apologize that we were unable to deliver the experience we promised you. As you know, we have made arrangement to
return to your home to address the remaining service issues.I apologize for any unde
stress or aggravation we caused you and your family. We are working to improve our processes,
procedures and communication based on the valuable feedback you've
provided.
Please contact me directly if you need any further assistance. I can be reached via the information noted below
Respectfully,
Eamon L***
Warranty Service Director
PHONE: ###-###-####
FAX: ###-###-####
WEB: http://www.powerhrg.com
Power Home Remodeling Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have documentation that shows a precedence of the window having leaked since 2003--way before the siding and roof were replacedFor PowermWindows to place total blame on the siding and roofing for its lack of customer service is a disgrace to the industryPower Windows' continuance to replace the glass many times shows its acceptance of a leak having occurredThe leak DID NOT just happen to this window; it has been a continuing nuisance since installation and it is the reason why Power Windows has not performed any other services on my home!
The manufacturer of the window did a review in and agreed it was leaking and requested repairThey also requested additional repairs to be made to the dining room wall as well due to leakage In my world occured way before 2010, the year the siding was replaced If the leak initially started in 2010, I would not be writing this rejective response, and I would certainly take ownership of the leakage perhaps coming from the installation of the siding
To address your offer of a discount on the installation of a new window to be installed by Power Windows, I say what an insult to injury The window in question has leaked since it was installed by Power Windows, and Power Windows did nothing for years but continually put bandaids on the situation--the latest one in February of this year with a new piece of glassTo say without a doubt that my having new siding installed in is the reason for the rotted window seat only shows arrogance and ignorance on the part of Power Windows, along with its total lack of customer service.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with only one small exceptionWhile I agree they had grounds for their first call, they should have stopped right after as I told them I did not want to be called againIt should not have taken more then a year and a Revdex.com complaint to get them to act
Regards,
*** ***