Power Home Remodeling Group

A salesman visiting my mothers house (78 yrs old and widowed, living alone) and gave her a quote of $31,800 for replacing a roof, fixing some "broken" beams in the attic, and adding a ventilation system. We proceeded to get 3 quotes from reputable local firms we have done business with in the past. We had them check the attic for ventilation issues and inspect the "broken beams." All 3 said they did not see the "damage" that the salesman from Power reported. All 3 had a quote for full repair under $10,000. After leaving numerous messages with them via phone and Facebook to call me, they finally called my mother back. The caller defended the quote saying their quality is top of the line and they would never take advantage of anyone. Please get multiple quotes regardless of what they say. We have found their assessment of the damage to be incorrect and 3x's the price of reputable contractors that I personally trust. I have a hard time letting go when I know someone is out there trying to take advantage of people.

If deceptive sales tactics are "simply not tolerated," then let me know how you've addressed this situation with the salesperson involved.

Dear [redacted], We pre-screen our customers in order to determine eligibility for our no money down offer. This pre-screening process does not result in a hard check on your credit, nor have we applied for third party financing on your behalf.  This is no different than the pre-approved credit card or car dealership offers you routinely receive in the mail. No sensitive information was given to [redacted] by Power – only your name and address.  For individuals who do not wish to receive these offers, [redacted] allows for an opt-out.   However, the opt-out process requires certain personal information in order for [redacted] to ensure they are opting out the correct individual.  This information is held in strict privacy and is not shared with us or any other institution.  Please see [redacted]’s privacy policy for more information.You should also be aware that prescreened offers can provide many benefits.  In fact, some of these pre-approved products carry more favorable rates than those available to the general public.Please contact me directly if you have any questions or would like to further the discussion on this topic.  I can be reached via the information noted below.Respectfully,Eamon L[redacted] Director of Warranty Service PHONE: ###-###-#### FAX: ###-###-#### WEB: http://www.powerhrg.com Power Home Remodeling Group Tell us why here...

Extreme sales pressure on my 88 and 91 year old parents. Convinced my parents their roof was in such bad condition, including cracked rafters, that the roof would likely collapse on them in their sleep with the first snow fall of the season. Quoted them a ridiculous price and parents agreed. Next day, after having time to think things through, my parents decide to cancel. Another rep came to the house to get the "cancellation form" signed and after another 4 hour high pressure sales pitch, parents signed the contract with an additional charge of $4000! Next day a third rep (gutter expert) came to the house and told my parents the present gutter system will not work with the "new roofing system" and that new gutter system will cost another $2000. They have 3 days to cancel. My parents are shaken to their core! $26,000 for roof and gutters and they don't have enough time to get other estimates. This time my husband will be there when they sign the "cancellation form" as back up and will be ready to call the police if this rep does not leave!

Dear [redacted]
First and foremost, thank you for taking the
time to write about your experience.  
At Power HRG, we are in constant pursuit of perfection and are already
working on solutions that will prevent similar problems from occurring in the
future.
As you know, we met with you last week and
agreed on a new contract price that better fits your financial needs.  I apologize for any miscommunication at the
point of sale.  We do our best to educate
potential customers on the investment involved with a home remodeling project, but
sometimes a breakdown occurs.  With
valuable input and feedback from homeowners like you, we hope to eliminate the
problems you experienced.
I hope that we can continue to work together
on all of your future home remodeling needs. 
Please do not hesitate to contact me via the information noted below if
you have any questions or need further assistance.
 
Respectfully,
Eamon L[redacted]
Warranty Service Director
PHONE: ###-###-####
FAX: ###-###-####
WEB: http://www.powerhrg.com
Power Home Remodeling Group

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 12, 2018Dear [redacted]:This letter shall serve as a response to the complaint filed with the Revdex.com.Thank you for taking the time to provide us with your valuable feedback. I have reviewed the complaint and personally looked into the matter.I apologize for the delay in...

receiving your reimbursement check. Our records indicate the check was mailed last week and you were provided the tracking information. Please contact me directly if you do not receive the check this week.Sincerely,Eamon LDirector of Warranty Service

they said they couldn't do a bay window on my house. I told them thank you and I was going with someone else. they have called five time sine then to schedule an appointment. I keep telling them about the bay window but they keep calling me. they just want to throw in a quick replacement window.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Their Sales person has obviously violated the Company's privacy policy.  My information - my cell phone number is/was published on the [redacted].  It was printed on top of a lady's pic 4 times.  This could not be a typo error.
 
You might be able to look at it: Heading - [redacted];  under the link [redacted]
 
and the post ID: [redacted]
 
I strongly feel this was created and posted by the Power Home Remodelling Group sales person who asked for my contact numbers on Feb 22.
                                                              
Regards,
[redacted]

Dear [redacted],   Thank you for taking the time to write about your experience.  I apologize if our interactions have caused your family any undue stress or aggravation.  I have reviewed your complaint and personally looked into the matter.   We will take the steps necessary to rectify the situation.  We will flag your records in our database to prevent future calls from anyone in the company.   We apologize for the inconvenience and give assurance that we will do our best to make sure the issue is resolved.  Hopefully this will help to absolve our company of any wrongdoing.  If there is anything else I can do to assist, please contact me directly via the information noted below.     Regards,     Eamon L[redacted] Director of Warranty ServicePHONE: ###-###-####FAX: ###-###-####WEB: http://www.powerhrg.comPower Home Remodeling Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  This response is the most upsetting of all of their responses.  He offered to remove the hit on my credit report if I were to sign a form.  WHAT!!  He didn't ask for a signed form to run the credit report.  What I really do't understand is why this company believed they had the right to run the credit report in the first place.  The reason I don't understand this is because when I returned from the home show I immediately called the company to CANCEL my appointment.  I know this report was not run on that afternoon especially since it was on a weekend.  What this means is that this company ran my credit report after they were fully informed that I no longer wanted to do business with them.  The second reason I don't understand why they thought they had the right to run the report is that I NEVER discussed any financing with them.  When I have a new roof put on my house it wil certainly NOT be with this company, nor do I need to have anyone finance the cost of it for me.  This company has no ethics and I will be sure to tell everyone I can that they should not be trusted or used for any type of work that they need done to their house.    No thanks!!!! I don't want you to remove anything with or without my signature.  I just find it unbelievable that you don't see how absurd your response by asking for my signature to fix it when  you didn't need it to run the report.  Regards,
George K[redacted]

---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Wed, May 7, 2014 at 10:38 AM
Subject: Complaint Number : [redacted]
To: "[email protected]" <[email protected]>
This message is for [redacted] regarding our phone call (9:28) on May 7, 2014 in the body of this email is the information you told me I should write to handle this situation. Since last time my issue was not resolved and the complaint was closed.
On April 28 2014 I received an email directly from [redacted] form the Powers Remodeling company. He asked for both names, both dates of births, both social security numbers, our address and the date that the credit was pulled as reported on our credit report and for both of us to sign this letter. This email was sent to me at 3:03 pm. I responded to the email letting him know I sent this information to his office on March 31, I do not see why again I have to send out the letter which includes all our vital information. On April 29 yahoo sent me an email stating: Remote host said: 554 5.7.1 messages cannot be accepted, content filter rejection Revdex.com Not form IP, Body has Revdex.com & Remote Send [BODY].
As I am writing this email to you [redacted] gave me a phone call at 9:41. Saying he received a call from [redacted] and he wanted to reach out to me directly to try and resolve the situation. He had me on hold for 5 minutes while they tried to locate the email that I sent on March 31, 2014 via fax number ###-###-#### to [redacted], which is a valid fax and an employee that works in the financial department according to **. [redacted].
**. [redacted] stated that they were unable to locate this fax that I sent. I do have a confirmation I am from working in a court house that sometimes the fax does not go through even though you have a confirmation.  He stated that I needed to send the information again but to send the fax to ###-###-#### attention [redacted]. I told him that since my husband needed to sign again I would not be able to send the fax until tomorrow as we are both at work currently. When both my and my husband called after for several days, it would have been professional for them to state they did not receive the fax instead of ignoring my phone calls. I told him I have to have my husband sign this letter (I don’t keep things with all our vital information lying around) so I need to write a new letter
Although he has reached out and called after he spoke with [redacted] I still wish to send the email so that there is a record because I have been trying to work with this company for over a month now to get this reversed. I will be faxing him Thursday morning: Full Names, D.O.B, SS#s
[redacted]; 12/02/1985; [redacted]; 01/07/1989; [redacted]
Address: [redacted] CT [redacted]
Date Pull as reported on report is: March 26, 2014
He said that this would take five days for this to resolve. **. [redacted] will be receiving the fax form ###-###-####. I hope that this time the compliant is not closed before this issue has been resolved because it was close early last time without everything being resolved. I would like the compliant to stay open until it is resolved.
Thank you for your time in this matter
[redacted]

I scheduled a time for a meeting with the sales person for an estimate on repairs that would be good for one year.
The salesman showed up, very knowledgeable and went over some pricing, I informed him we could not get the work done at this time however within a year was possible. He was very insistent we should do it now " Pressure Tatics " However once he realized we were not going to buy tonight he politely ran out of here, did not leave me the estimate that is supposed to be good for a year and 30 days he said.
needles to say you can forget my future business. Thanks for your time Mark!

Dear **. & [redacted],I have reviewed your complaint and personally investigated the matter.  Power Home Remodeling inspected the bay window on two occasions.  The Field Service Manger’s inspection determined there are no manufacturing defects or issues with the installation.  As...

indicated on the window sticker and advised by the Field Service Manager, the wood veneer of the bay window headboard, seatboard and jambs must be finished with paint, stain or vanish within ten days of installation.Please contact us directly so that we may assist you with the steps to finish the interior of the bay window properly.  Thank you for taking the time to provide us with your valuable.  We look forward to hearing from you soon.Respecfully,Eamon L[redacted]Warranty Service DirectorPower Home Remodeling O: ###-###-####

Quality of Windows: Good or so it seems, I just have gotten them.
Installation of Windows: Good
The company itself as in everybody (but the above) else involved; we could call it Management, they called themselves, most of the ones I have dealt with: Experts: Very BAD doesn't begin to describe my experience.
Down bellow: Neutral means I didn't let it affect my life.
I may talk about it but with not missing my above comments, as in "you have been warned about what and may have to deal with it, make your choices!"
I am well aware that this comments may never be posted.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming that no further calls are received.
Regards,
[redacted]

Dear [redacted],
 
I apologize that you were
contacted again.  It appears that we may
have had more than one record on file for your property.  While one of your records was flagged, the
other was not.  I’m sorry for the inconvenience,
but assure you that all records listed under your name, property and phone
number have been removed from our system.
 
Respectfully,
 
 
Eamon L[redacted]
Director of Warranty Service
PHONE: ###-###-####
FAX: ###-###-####
WEB: http://www.powerhrg.com
Power Home Remodeling Group

Dear [redacted],Thank you for clarifying your complaint.   I apologize that my original response did not address your concerns.  Our intentions are not to shift blame between the organizations, but rather to explain the process.  In order to move forward on a home remodeling project with zero money down, Power requires a credit application and approval.  Every [redacted] credit line includes the additional account with separate terms.  This was not an individual request by Power to [redacted] on your behalf.I will address the alleged actions and statements of our sales-force internally.  Power does not promote, train or encourage fraudulent or deceptive sales practices.  I apologize for the frustration and undue stress this issue has caused you and your husband. We appreciate your business and thank you for the opportunity to work on your home.Respectfully, Eamon L[redacted]Director of Warranty Service

Dear [redacted],I can be reached via email, [redacted]@powerhrg.com, or by phone ###-###-####.Please contact me at your earliest convenience.Thank you,Eamon L[redacted]Warranty Service DirectorPower Home Remodeling O: ###-###-####PowerHRG.com

3/7/16Dear [redacted],This letter is in response to a complaint regarding a home remodeling project installed at [redacted] Willimantic, CT [redacted]. Power HRG is currently scheduled to meet the homeowner at the property on 3/11/16, Power HRG's Regional Vice President and a Field Service Manager...

will inspect the roof that was installed on 7/18/11,Previous service inspections have identified the root cause of the leak as an ice dam. Ice dams are considered "acts of God" and are not covered under Power HRG's labor warranty or [redacted]'s manufacturer's warranty. The homeowner acknowledges the ice dams may be due to a lack of insulation and insufficient ventilation. Power HRG representatives will inspect the roof to ensure the ice dam has not caused any damage to any of the roofing components. They will also lend their expertise in trouble shooting a permanent solution to eliminate ice dams in the future.Please contact me via the information noted below if you have any questions or require additional details.Respectfully,Eamon L.Director of Warranty Service