Precision Air & Heating, Inc.

The guys from Precision just left--Guy, Eric, James and Josh. Overall, I was very impressed with Precision from the salesperson, the scheduling girl and the on-site crew. They were both knowledgeable and professional. Guy took all the time necessary to teach me how to use my new thermostat.

All good. Came next day and in a timely manner
[redacted] was great and. Informative would recommend to all friends and family

Manny is very knowledgable in all aspects of his job. He's very professional and explained very clearly on the work he was performing. I value his input and will use him again in the future.

Manny was very nice and explained to me and my husband what was needed to keep the unit running safely and efficiently. We will make a decision on the contract in the next week or so. We appreciate his professionalism.

I have to say manny is incredible his professionalism is remarkable !! I can't thank you enough for helping me through this process I feel that many explained everything in vivid detail as well as gave analogies in which I would understand the situation precision air has has it down To a Science their technicians customer service skills are phenomenal as well as their appearance they are very clean-cut and I'm glad to say that I use precision air and would recommend to anyone thanks again Manny for the wonderful experience looking forward to seeing you next year for our annual maintenance

Technician, Manny, was very courteous and knowledgable. Explained the work done and the problem with our unit, leanin oil. Recommended corrective action required to replace unit. Gave us options to consider.

I felt that Manny was very honest and knowledgeable about his work

I want to formally praise the work ethic at my home and the information received from 2 "Customer Conscious" employees of Precision Air & Heating: Eddie Palma and Mike Collins. They thoroughly assessed my air conditioning issues and informed me of my options to replace my aging A/C Unit. They not only provide quality work, but educated me on their products and maintenance service..

This company stands behind their name with "Quality, Integrity and Trust' just like the logos on their company Vans.

I also recommend Cameron of "Pipetech" (a division of Precision) for his valued work and recommendations!

Recently, Nick R. came to our home for an A/C inspection. He also was the same person who came out last year for the same reason. On both occasions I found Nick to be very courteous, professional and knowledgeable. Particularly, he does a good job explaining any recommendations in such a way that makes sense.

Precision Air and Heating has taken care of our AC and Heating needs since at least 2001. We have had very positive experiences with them throughout the years.

From start to finish I had a great experience w/ precision air. The installers, Marco and Tony, were professional and respectful, I would definitely recommend this company to others. It was a new installation

I am a single female and I was worried about what company to choose and who to trust for a new A/C unit. I had received a quote so Precision Air was the second quote I received. I am amazed how professional and courteous Mike Collins was when he came to my home. Mike was very experienced and he explained everything very clearly and was so helpful in making sure I understood what I need and at the same time showed no pushy or sales tactics at all. He was genuinely more interested in helping me than making a sale. Being in sales myself, I am so appreciative of this and will always contact Precision Air for all my a/c and heating needs in the future.

They just installed a new unit at my house in Litchfield Park the sales man was excellent after the install he came out to ck out the installation and answer any questions I mite have.

The installation crew (Guy and Eric) done a great job answered all my questions and cleaned up after themselves. Last but not least they had a very competitive price. Yes I would use them again without hesitation .

Today Jacob from Precision air and heating came to our home. He was not only friendly but extremely thorough and professional. The issue at hand ended up not being what we originally thought. However, he made sure to contact the proper technician and ensured we were taken care of. Thanks, from Corey and Kyle Scott.

Today we had our AC serviced for the summer. The experience with Precision was great as always. Armando did a great job checking all phases of the operation..
The preventive maintenance plan with Precision Air is the best.
Mark K[redacted]

The service tech, Manny, was straight up front with the needed repairs and service. He was friendly and easy to work with.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It is unfortunate that this company has decided to be dishonest.  The "on hold" message was directly taken from the one of the many times I was on hold waiting for [redacted].   It was EXACTLY what they were advertising. Additionally - On May 15th 2014 as I previously stated - the ONLY thing that was done by Precision in response to my call was to determine why my air would not turn on.  [redacted] determined that the  air handler was left unplugged by our construction team.  [redacted] plugged it in  AND I PAID A $75.00 service call without hesitation check # [redacted]. ( is that something that was supposed to be covered by my "contract"?)

Our main ISUUE at hand is the following appointment approximately 2 weeks later that should have been the maintenance that I had previously paid for in their " service and maintenance contract".

On May 21, 2014 when [redacted] arrived and inspected my 2 units I was told  ( all of the previously listed issues in original complaint ) that my units needed $1055.00 of service / maintenance.  They were not broken and they were not NOT running or cooling.  They needed yearly cleaning and Freon update etc.  ( an optional smart switch for flooding was $408 of this quote).  WHAT DID I PAY $742.00? for ??? that is my question ?????   All they can say is 20% off some product you may need, no fee for service calls - HOWEVER I did get charged and I did pay.  This is not right and I am a post graduate educated person and I will not be taken advantage of.  If I need to pursue this further - I will. I would ask for your assistance in doing so.    

Regards,

8/29/2013 - We were contacted by the homeowner for a diagnostic call. At the time of service, the customer opted to purchase an agreement on two (2) units over a three (3) year period for the amount of $742.50. On this date, the customer also received the benefits of the agreement. The homeowner received a "no charge" service call and discounts for services provided. We have provided invoice [redacted] for you in addition to the terms & conditions of the agreement.

05/15/2014 - We were contacted by the homeowner for a diagnostic call. The homeowner was not charged for a service call. The homeowner was charged  a discounted rate for getting the unit operational.  We have provided invoice [redacted] for your.

05/21/2014 - We provided annual maintenance under the customer's; contract  to inspect two (2) systems in accordance with the agreement holder terms and conditions. We have provided the terms & conditions for you in addition  to our invoice [redacted]. this is the homeowner's maih issue in this complaint. This visit represents (1) of her annual maintenance inspections previously paid for under invoice [redacted].

06/19/2014 The homeowner contacted our office to see what is covered by her agreement. We informed her of the benefits of being an  agreement  holder.  The  homeowner  then  requested cancellation of her agreement. She was under the impression the complete tune-up was included as her annual inspection. We informed the customer an inspection and a tune-up are two separate things. She stated her agreement does not cover maintenance and stated we had "false  advertising". We  have already  provided the Revdex.com with our "on Hold" message which the homeowner  references.

Again, we spoke with the homeowner and clarified the difference between a tune-up and an inspection and  addressed  the  request  to  cancel  the  agreement. The  homeowner's  request  to  cancel  the agreement was not honored as the homeowner had already received over $600 in benefits of holding an agreement which included free service calls, inclusions and discounted pricing.

To answer the homeowner's additional qusetions in this complaint, the charge of the $742.50 referenced was for the purchase of the Agreement on two (2) AC systems. Secondly, the homeowner was NOT charged for a service call. Clearly, our invoice [redacted] shows the homeowner was NOT charged a fee.

Lastly, the homeowner's complaint now turns from an Advertising complaint  to one of a financial nature. Both of these claims are clearly erroneous and the documentation and recordings are evident of such,

Dishonest, Precision Air & Heating, Inc. is not. We hope this post-graduate will take a second look at the facts and come to a clear reality that we have provided and followed through with what was advertised, communicated and documented to her. We have already tried to communicate with the homeowner but her perception is still clouded.

It is my hopes that Precision Air & Heating, Inc. does not have to spend a third time addressing a complaint of this nature.

Sincerely,

 

Owner

My husband and I were very satisfied with the service Manny gave us at our annual service appointment. He gave us proactive advice which helped us learn what was best for our unit. We felt Manny advocated for us to get us the most reasonable, fair offer for our needed services. We would definitely recommend him to anyone.

Manny was Punctual and attentive to detail I would like to say he's a good asset to the company