Precision Air & Heating, Inc.

Manny took the time to Explain each of our problems to us in detail and the solutions he recommended to us were discussed in relation to the problems he found at our house. We had reservations because of 1." The amount of money we have already invested and 2. The unsavory incidenT with a past employee. We were To wonder if this was going to cause us some real grief because we are retired and on retirement income! Manny worked with us and your management team to help us find a solution we could afford and we could feel comfortable with. Please know that we really want manny assigned to us for future events because of the comforting and professional demeanor with all of the parts of our problems...mechanical, electrical, and financial. He is appreciated! Don and CHristi BEll...602-809-8099.

Manny v was very good explaining the different options that were available to us in regards to going a new unit versus old one. Very pleasant to talk to.

Manny visited our home today March 31 2016 . He was very polite, respectful ,knowledgeable and courteous. Also explained everything in vivid detail.gave us options whether replacement or repairing also scheduled field supervisor to come and break down our repair costs thanks again to precision air and Manny thanks for everything

Manny was very punctual polite and very informative .would definitely recommend this company to anyone with HVAC needs

Manny with Precision Air and Heating came out today for a maintenance check. What we didn't realize is that this has never been done and some work was needed. Manny was professional and gave us detailed information and worked with us financially to be able to get us back up to where we needed to be. So far so good and should we should continue to see a difference in our unit.

RE: Complaint ID #[redacted]To Whom It May Concern:Precision Air & Heating, Inc. respectfully rebuttals to the response filed for the above complaint ID for Mr. [redacted].Mr. [redacted] is correct that the invoice from September 2010 was omitted below.  Although it is part of his service history, it is not deemed to be pertinent  to the claim that our Company plagued the system. We have included a copy of the invoice for you.  In fact, this invoice stands to be pertinent in the fact that Mr. [redacted] declined high recommendations  by our Company.    It  is correct  that  this  invoice states the condenser coil fan was leaking oil, the pan was dirty and the ductwork was dirty.  We highly recommended-bclea n-the-condenser-coi1- fan,- ecommended-flushing-the- drain-line- and-a-start-kit-as -an-accessoryto-the  -- -- -- --­compressor. Mr. [redacted] declined all of the services for repair with the exception of the start kit.   It still stands true  that  his unit  continued to  work (as we stated in our original complaint)  for 3 years after installation with no failures.Additionally, the fact that Mr. Fellow's mentions brazing had to be done on his air handler is not a secret. This service was performed  to  Mr. [redacted] at no cost on 6/13/2013.    Please note  that  when brazing, variables should also be considered and include  (but are not  limited  to)  atmosphere quality, type of atmosphere, temperature  differential and joint clearance. A braze failing does not mean that a Contractor set up to plague the system.  There is no shelf-life or rule of thumb as to how long brazing is guaranteed and these variables, either  solely or in combination should be taken into  consideration.    Overall, our company found the braze issue and corrected it immediately at no cost to Mr. [redacted]. Our invoice [redacted] is attached.While  we consider Mr.  [redacted] having another  Contractor access his theory, we cannot consider Mr. [redacted] statements on their assessments as credible.  For a contractor to deem Precision's install as poor after 8 years (in addition to other negated items) is unimpressive. Mr. Fellow's now new assertion of water damage to his ceiling is also just as unimpressive. One would think that would be a major issue in his initial complaint. To date, this is also something that Mr. [redacted] never contacted our Company on as well. Mr.  [redacted] has every right on judgment of me but only this once will I pass by his assertion that I am unprofessional and hide from my customers.  His defamation of my character because he was not able to speak with me personally is unenlightening.  Being a well-known entrepreneur, investor and owner of over a  handful of Corporations, surely Mr. [redacted] is aware of what's called "corporate structure".   Corporate structure is put in place for a reason.  One would simply not call Microsoft and expect to speak with the Founder and/or President.  Mr. [redacted] was sent through the proper corporate structure of Precision and directed to the top of the chain,our General Manager, who is more than qualified to handle his complaint.Precision stands firm with our initial response related to the desired settlement by Mr. [redacted]. We do not agree with the desired settlement desired by Mr. [redacted]. Precision has offered to repair his unit and he has already declined our services to pursue repair and chosen another contractor.Precision requests you close this complaint in our favor at this time.Sincerely,Erik J. B[redacted]Owner

I requested my condensation drain line be unplugged. Called Monday, received next day service. Quoted a technician arrival time between 0700 and 1400. Technician arrived @ 0915. Technician Jacob was professional and respectful. He explained the process and showed me the results. Invoice #317532.

My overall experience was positive and I'm satisfied with Precision's service.

-[redacted]

The whole process from initial call to completion of job was incredibly fast and the technician sent to do the job was very professional, knowledgable and efficient. It was completed with 5 hours of my initial call for service. I don't recall ever having such fast service!!

Chris H[redacted] provided my annual tune up and in the process ensured I knew what might be issues in the future. He cleaned out huge spider nests as well as rat nests within the units. He was on time, professional and very knowledgeable. A great resource for sure. case [redacted]

Manny done a exellent job. He explain everything so we understand it. We would like him to come back if we have any problems.

I received outstanding service today from Mike S[redacted]. He was very helpful and took his time to check everything throughly. He was able to clean my AC coils out as they were very dirty and now they look excellent. Mike did a great job and hope to have him back again!

I got my Ac through [redacted]. After researching I went with Precision Air as my contractor to install. They are highly rated for good reason. My Ac was installed two days later. Everyone involved had great communication and we're super nice. They did an excellent job with the install. They ended up spending a big chunk of the day at my house which really made me feel like nothing was being rushed. It is a mine field in the world of contractors. I really felt like I hit a home run choosing Precision.

Manny was informative and helpful. Explained things well.

Prompt service and positive experience when our AC unit began to fail. KC was our technician.

I have been a customer of Precision for a few years now and have nothing but positive experiences with the technicians and the service performed.

My last experiece was this past Monday for the repair of a broken water control valve under the bathroom sink. Daniel did, as expected, a fine job in the repair and the evaluation of potential problems with other older madel shut off valves.

Thank you Daniel and Precision for the fine service.

Bob S

On the evening of May 14th I noticed my house getting hotter by the minute. My a/c unit was only blowing out hot air. Not knowing who to call my friend and I scoured internet searches for "24 Hour Emergency AC service". Of the 5 or 6 places I called few returned my call and all of them said they were booked up solid for at least 2 days. Then I called "Precision Air". A gentleman named "Mike" said he could be at my house within the hour. The part needed to be ordered but a second technician also named "Mike" came by Sunday morning to see what kind of unit I had and how old it was for a possible upgrade. That idea unfortunately did not work out but early the next day the other "Mike" was back with the parts to fix my old a/c unit.. He reduced the emergency hour cost because he couldn't fix my a/c that Saturday night My a/c unit is running great now! I would highly recommend Precision Air and Heating if you have an emergency or are seeking an upgrade. Sincerely,
Michael

I have worked with Precision Air & Heating for at least 10 years and always found them to be very professional, curtious and on time. Today Manny came out to inspect my air conditioning units. He was on time, flushed the water heater, inspected all parts and gave me an honest evaluation of what needed improving.

Thank you Precision!

manny was professional and thorough.

Manny V[redacted] came and checked our air conditioning unit. It needed some work done. this young man was polite, informative, and knew his job.

I had my yearly inspection done by Precision Air. They replaced my air conditioner a couple of years ago and am always happy with their service. Recently replaced my water heater with them too. Curt is my technician and is very knowledgeable. I am planning on the air duct cleaning with him for my next appointment. Thank you Precision and Curt! [redacted]