Precision Air & Heating, Inc.

We bought our AC unit 2 years ago from this company and have been very happy with everything. They came out for our 2 yr check and Nick was wonderful. Very professional and honest about everything.

Recently, Nick R. came to our home for an A/C inspection. He also was the same person who came out last year for the same reason. On both occasions I found Nick to be very courteous, professional and knowledgeable. Particularly, he does a good job explaining any recommendations in such a way that makes sense.

8/29/2013 - We were contacted by the homeowner for a diagnostic call. At the time of service, the customer opted to purchase an agreement on two (2) units over a three (3) year period for the amount of $742.50. On this date, the customer also received the benefits of the agreement. The homeowner received a "no charge" service call and discounts for services provided. We have provided invoice [redacted] for you in addition to the terms & conditions of the agreement.

05/15/2014 - We were contacted by the homeowner for a diagnostic call. The homeowner was not charged for a service call. The homeowner was charged  a discounted rate for getting the unit operational.  We have provided invoice [redacted] for your.

05/21/2014 - We provided annual maintenance under the customer's; contract  to inspect two (2) systems in accordance with the agreement holder terms and conditions. We have provided the terms & conditions for you in addition  to our invoice [redacted]. this is the homeowner's maih issue in this complaint. This visit represents (1) of her annual maintenance inspections previously paid for under invoice [redacted].

06/19/2014 The homeowner contacted our office to see what is covered by her agreement. We informed her of the benefits of being an  agreement  holder.  The  homeowner  then  requested cancellation of her agreement. She was under the impression the complete tune-up was included as her annual inspection. We informed the customer an inspection and a tune-up are two separate things. She stated her agreement does not cover maintenance and stated we had "false  advertising". We  have already  provided the Revdex.com with our "on Hold" message which the homeowner  references.

Again, we spoke with the homeowner and clarified the difference between a tune-up and an inspection and  addressed  the  request  to  cancel  the  agreement. The  homeowner's  request  to  cancel  the agreement was not honored as the homeowner had already received over $600 in benefits of holding an agreement which included free service calls, inclusions and discounted pricing.

To answer the homeowner's additional qusetions in this complaint, the charge of the $742.50 referenced was for the purchase of the Agreement on two (2) AC systems. Secondly, the homeowner was NOT charged for a service call. Clearly, our invoice [redacted] shows the homeowner was NOT charged a fee.

Lastly, the homeowner's complaint now turns from an Advertising complaint  to one of a financial nature. Both of these claims are clearly erroneous and the documentation and recordings are evident of such,

Dishonest, Precision Air & Heating, Inc. is not. We hope this post-graduate will take a second look at the facts and come to a clear reality that we have provided and followed through with what was advertised, communicated and documented to her. We have already tried to communicate with the homeowner but her perception is still clouded.

It is my hopes that Precision Air & Heating, Inc. does not have to spend a third time addressing a complaint of this nature.

Sincerely,

 

Owner

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It is unfortunate that this company has decided to be dishonest.  The "on hold" message was directly taken from the one of the many times I was on hold waiting for [redacted].   It was EXACTLY what they were advertising. Additionally - On May 15th 2014 as I previously stated - the ONLY thing that was done by Precision in response to my call was to determine why my air would not turn on.  [redacted] determined that the  air handler was left unplugged by our construction team.  [redacted] plugged it in  AND I PAID A $75.00 service call without hesitation check # [redacted]. ( is that something that was supposed to be covered by my "contract"?)

Our main ISUUE at hand is the following appointment approximately 2 weeks later that should have been the maintenance that I had previously paid for in their " service and maintenance contract".

On May 21, 2014 when [redacted] arrived and inspected my 2 units I was told  ( all of the previously listed issues in original complaint ) that my units needed $1055.00 of service / maintenance.  They were not broken and they were not NOT running or cooling.  They needed yearly cleaning and Freon update etc.  ( an optional smart switch for flooding was $408 of this quote).  WHAT DID I PAY $742.00? for ??? that is my question ?????   All they can say is 20% off some product you may need, no fee for service calls - HOWEVER I did get charged and I did pay.  This is not right and I am a post graduate educated person and I will not be taken advantage of.  If I need to pursue this further - I will. I would ask for your assistance in doing so.    

Regards,

Manny is very friendly and personable.

Manny was courteous and prompt and accommodating. He provided good customer service.

Precision still owes us a refund for the service call to the other company we had to make when Precision could not come out within 24 hours as stated in our contract.

Precision has replied promptly and courteously. A/C went out a couple days ago. Garrett came out and evaluated unit. He explained the problems and showed me our burnt motor. He explained everything he found and what needed to be done to correct the problems. We currently have air due to a temporary fix (until another circuit board can also be installed). So far so good. We purchased a maintenance agreement at this time which we feel will help alleviate major problems in the future. Only rated a 7 until we get circuit board installed....

I highly recommend Precision Air and Heating! Mike was professional, friendly, knowledgable and took the time to explain everything. We have used Precision for the last couple of years and have never been disappointed!

Manny was on time, efficient and very thorough, including a detailed inspection of everything in the attic. He showed me videos of potential problems and carefully explained options. Although it was the end of a long shift, Manny cleaned the coils on both units, re-sealed them and installed the air scrubbers. He addressed my concerns over the general reputation of vent cleaners in the industry by explaing the history and thoroughness of the team that will do it. He gained my trust. Manny kept everything clean and was very polite. Precision is fortunate to have such a fine employee.

Manny was fabulous- very well spoken, great attention to detail, and definitely not a hard core sales person. He gave us solid technical advise and worked with the company to make it cost effective. Thanks, Manny

Manny was very informative and well spoken. He apparently found what others had missed.

On December 30, 2015 James and Daniel were very helpful to resolve my plumbing problem.

Thank You

Manny was great. Very professional and knowledgeable. Great service and friendly.

Precision Air just completed our annual heating/air conditioning service call and the task, completed by technician Armando was done very thoroughly and professionally. The results of the check were not something I wanted to hear but we were also aware that our units were probably on "borrowed time". Armando suggested we talk with his supervisor Dan about having the units replaced. Dan discussed the pros and cons of our existing units vs replacement units and did not pressure us into making any decisions at this time.
We have used Precision Air for a number of years and have been very satisfied with the service they have provided.

Nick was able to assess the issue with our furnace and if he didn't have the answers, he called to find out and was able to determine the problem.

I needed new AC and turned to Precision Air and 4 other companies for quotes. Just the quote process from Precision was enough to get me to pick them. Not only was the price the best but Don was VERY thorough in his inspection and offer as well as answering any and all questions I had as long as it took.

Once I chose them, they were there 2 days later installing and out the same day. Guy was our lead installer and him and his brother did an amazing job on our install.

Clean, considerate, affordable, honest....Precision Air is an excellent choice and I am glad I picked them.

Nick came out to my house. Was very personal and neat. He had some great ideas p, some I did and the aero seal I am considering and will let him know soon.

On the morning of 10-15-15 I noticed that my a/c had quite running. I called Precision Air & Heating that morning and by noon, Jonathan was ringing my door bell. Within 5 minutes he determined that my breaker switch had tripped and the a/c was working again. He then got on the roof to inspect the system and determined that the compressor was not operating efficiently.

His supervisor, Mike, was in the area and came by to review Jonathan's findings and offer me costs to repair/replace the unit. Both of these gentlemen conducted themselves in a manner that was a credit to Precision Air & Heating. I would be proud to have them representing me if I had a business of this type.

I will not hesitate to use Precision Air & Heating again in the future.

I was very impressed with the professionalism of our service technician James. I am sure we will be returning customers when we need service.

On Sept 23, Curt my Technician arrived on time, very professional. Curt fixed the leaking problem and made a few suggestions He will get back to fix a problem next week.