Precision Air & Heating, Inc.

I am extremely satisfied with precision air and their services that they have provided to me as well as my family also I'd like to think Manny the maintenance technician who arrived on time was very polite punctual and treated us with integrity thank you precision air and a big thank you to Manny for all you help us out with

I purchased an AC unit through an online ecommerce site, and chose Precision Air and Heating to do the install. Precision Air and Heating's Installation Manager, Ricky H., had a friendly personality, and was very knowledgable. He planned out the install, evaluated my home, the unit I ordered, and was great at helping me understand the process. He described what changes needed to be made to the current AC configuration, and documented the entire process. The installation performed by Precision Air and Heating installers Eric and Guy, "the Johnson brothers", was one of the best customer service experiences I have ever had in my entire life. Their professionalism, hard work, attention to detail, and positive personalities are second to none. They arrived on time, were friendly, had a good sense of humor, took care around the house, and worked tirelessly.

It couldn't have been an easy install either. My older home has a very small attic, and it was definitely "tight quarters" for the work to be done. Since I was putting in a larger, higher SEER unit (18 SEER), the air handler also had to be relocated in the smaller attic, and the electrical box outside that was buried in the stucco, had to be changed out. However, not only did the job get done, it was done with great workmanship and attention to detail, and the house was spotless after the install.

I've had bad experiences with other companies in the past slapping in units, and leaving a giant mess behind. These same previous installers left the home uncomfortable, and because of their bad install, drastically shortened the life of the unit. This install was completely different. After Eric and Guy's install, and attention to detail, I have the utmost confidence that the unit will last, and the investment was well spent. I now have peace of mind, and a more comfortable house.

I would like to give a huge thanks to Eric and Guy, "the Johnson brothers" for your good humor, positive attitude, great personality, and all of your quality hard work. Also, thanks to Ricky H., Installation Manager, for your knowledge, attention to detail, and helping me understand the process. Thank you Precision Air and Heating.

Eric and Guy were here yesterday for some follow-up/completion of duct work. They were fabulous! Thorough, polite, accommodating, genuine. In my dozen (or so) years under contract with Precision Air, these two men really stood out...in a great way! Will be requesting them for my air & heating needs in the future.

Nick came out for my annual inspection and did a great job. He also talked me into adding insulation to our house and said that it would help with the electrical bill. He was very helpful.

Thank you Nick!

Aaron J. came out to clean my air ducts. He was courteous and efficient and was done quickly. He knows his stuff and I recommend him.

Had a great experience with Precision Air yesterday 10/10/15. A/C tune up done by Jonathan B. What a great knowledgeable guy. Extremely professional. Wouldn't hesitate to use again or refer. [redacted]

I was very impressed with Jacob, the A/C technician from Precision Air. He evaluated the a/c unit that I need repaired and was able to recommend a fix, not "super"sell me a new a/c. He was pleasant and professional.

Precision Air & Heating called to schedule their Preventive Maintenance Visit per our contract. On 9-23-2015 their technician Moises arrived promptly at the agreed upon time. He conducted a thorough inspection and replaced a capacitor that was faulty and was causing the unit to operate inefficiently. The service and Moises (the technician) were awesome! Thanks Precision.

We had Jacob out to our home to diagnose why the thermostat on our small air conditioner was blank. He discovered a transformer was toast on the air handler in the attic. He took his time to replace the part and go through all the low voltage wiring to try and figure out why that transformer was fried. He discovered a drop in power issue coming from the service switch on the unit. He suggested we have an electrician come out and trace the voltage problem. I was very happy with his service and appreciated his patience in finding the problem. I have a strong feeling that most companies would have just replaced the part and left. - [redacted]

Garrett at Precision was on-time, courteous, and helpful in solving the problems and suggesting some great alternatives to some issues we were having with our cooling system. It follows a long line of good service I have received from Precision since starting to use them for my cooling/heating/and plumbing needs since 2004. Fantastic!

KC was incredibly helpful and professional from start to finish. I felt very comfortable working with him and would give him the highest recommendation possible to any friend or family member who was in need of AC assistance. Excellent service!

Excellent service. Our AC unit went out on Saturday Evening after 6:30 within an hour our Technician KC was up in the attic.

My experience with Precision Air & Heating dates back more than a few years. I first met one of their technicians when an A/C unit failed on one of her rental units. The technician worked until well after dark to accomplish the repair.

Since then I had them replace the A/C unit on my residence. Then I had them add insulation and attic ventilation. In every visit I have found their technicians friendly, efficient, and very competent.

Today's visit was an annual A/C inspection. Nick R. came on time, check-out the unit and reported to me that the unit was fine but the surge suppressor had failed. I had Precision Air & Heating install the suppressor last year during their annual inspection. That was a good thing because last month a car hit a power pole and caused a large power transient.

Nick explained his findings in a very clear manner. He did is work swiftly and, I am sure, competently. I didn't go up on the roof.

I'll stick with Precision Air.

Wow! What an awesome job Precision Air did for me and my family! From the fast response time sending out the first tech (James) and the great job he did evaluating our problem, to the fast visit from Claude to handle the sale, then the quick set up and installation by Guy and Eric when we decided to replace the unit that failed, they took great care of us. We heard from the office every time before the guys came out, so it was easy to schedule our time around their work. Each time someone came to our home they were professional and efficient. They made me and my kids feel at ease immediately, and we could tell right away we had picked the right company. We did get other quotes and looked at other systems, but no one beat their price or integrity. My husband is an engineer, and he can tell when equipment is installed correctly by pros, and Guy and Eric did a great job. I would recommend Precision Air for any HVAC or plumbing job, and I will be calling them again without hesitation if we loose another A/C unit. Thanks Erik for running a great company that truly does have integrity!

I just like to say that [redacted] was very professional he had my best interest at heart I I think you did a great job and I would recommend Precision air to anyone he was baby professional respectful and knew his stuff got me up and cooling until a warranty part was able to come in thank you very much [redacted] we appreciate it

Precision Air & Heating, Inc. respectfully responds to the above reference complaint for [redacted].

Mrs. [redacted]' complaint is found to be erroneous in nature. She has a mis-conception between what is considered a "Complete AC Tune-Up" versus an Agreement with our company. Her...

reference to the "ON HOLD" message is additionally false. We have provided a copy of our ON HOLD message recording for your convenience.

Secondly, she has reached out to our company twice since August  2013  for AC service/diagnostic related issues, not preventative maintenance. Both times she has received the benefits of being an Agreement Holder which include discounted services and free service/diagnostic calls in addition to us correcting her issues. The last time our company has serviced Mrs. [redacted] was on 05/21/2014. This visit was to perform her annual agreement visit as per her contract.  She was not charged or this visit.

In summary, Precision Air & Heating, Inc. has not falsified any advertisement as Mrs. [redacted] states. Additionally, Precision Air & Heating, Inc. has fulfilled all terms and conditions of Mrs. [redacted] agreement.

We deny the desired settlement Mrs. [redacted] seeks and request immediate dismissal of this complaint as it's of a financial matter outside the scope of the Revdex.com.

Manny v was very good explaining the different options that were available to us in regards to going a new unit versus old one. Very pleasant to talk to.

Manny has been to my house twice in about the last year for my AC. First time was to help my 15+ year old AC limp along until we could get get a new one. Second time was for the yearly maintenance. Both times he has been upfront and honest about everything. I have had nothing but great encounters with him and Precision Air!

Manny took the time to Explain each of our problems to us in detail and the solutions he recommended to us were discussed in relation to the problems he found at our house. We had reservations because of 1." The amount of money we have already invested and 2. The unsavory incidenT with a past employee. We were To wonder if this was going to cause us some real grief because we are retired and on retirement income! Manny worked with us and your management team to help us find a solution we could afford and we could feel comfortable with. Please know that we really want manny assigned to us for future events because of the comforting and professional demeanor with all of the parts of our problems...mechanical, electrical, and financial. He is appreciated! Don and CHristi BEll...602-809-8099.

Manny showed up for our maintenance appointment and was very thorough. He did find several issues with the condition of our AC unit and explained what caused them. He also used his phone to video the inside of the unit so we could see where the issues started. Even though we had to pay for additional services, the company was very fair in pricing and ensured our unit would be running at optimal levels from now on. Our experience has been top notch.