Precision Air & Heating, Inc.

Just wanted to say thanks for doing a great job at a very fair price. Edward P[redacted] is an excellent worker and a very nice person. He did a excellent job. I have been with Precision air and heating since 2009 and Edward and his field supervisor Chad H[redacted] are excellent. It was nice that a field supervisor stopped by just to say thanks for being a customer since 2009.

Excellent Work !

Sincerely,

Manny did a great job for us today! He was on time and did a great job explaining what we needed to keep our A/C running for the up-coming summer. He gave me lots of options. We will definitely use Precision Air & Heating in the future.

Our recent annual system check proves that Precision Air & Heating is one of the best AC service providers in the Phoenix area. Paul ([redacted]), the technician who did the annual check up, was professional and knowledgeable. He explained, in detail, the status of our two ac units and what was needed and not needed to bring the system up to full operational status. Thanks Paul!

Nick came back today to finish work on a new water heater. He put in a pipe line from the water heater to the garage floor. I am very pleased with the added protection. And even more pleased that Nick suggested doing this to provide me with the comfort of mind in case of any water leak.

Manny was very helpful and informative. He was also very professional and friendly. He identified our problem right away and gave us various options

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I finally agreed to the $ 280.00 Cancelation fee. Which the total refund should have been $ 7234.27.  When I recieved my refund check it was in the amount of $4673.07. They shorted me $2561.20. I never agreed to that. When I spoke with [redacted]n regarding this she said too bad and it didnt matter that the conversation I had with her employee [redacted] stating 280.00 was the cancellation fee. I have attached the following emails. The amount owed is $2561.20.

Regards,

RE: Complaint ID #[redacted]To Whom It May Concern:
Precision Air & Heating, Inc. hereby amends the initial response to the above complaint filed by Mr. [redacted]. We have made contact with Mr. [redacted] since our initial response to his complaint. Mr. [redacted] and our company have uncovered some misunderstandings with our technician and Mr. [redacted] during their 2015 and 2016 visits. We have come to an agreement that Precision will perform a leak search at no charge in addition to ensuring he receive his 20% Maintenance agreement discount for any necessary repairs needed. Additionally, should he choose to move forward with a new unit, we will apply the $590.00 towards the cost.
Sincerely,Erik J. B[redacted]Owner

Nick R[redacted] has been my tech. He is very courteous and helpful. I am very pleased with his service and have recommended him to others.
Thank you, [redacted]

Aaron A. came out and did a great job assessing my A/C unit and determining the problem.

Manny was my technical today. It's the second time he has been out to my home. Manny is polite and does a fantastic job explaining what I need to do to keep my AC running """

Nick R. came out for my annual check-up and was on-time, courteous and polite. Nick quickly located a few trouble spots on my water heater and recommended a few fixes. I've been a customer of precision heating and air for the past 2 years, and I've been very happy with the services they provide.

I came home from vacation to a broken ac. I called precision air and they were able to schedule me in my alloted time frames. Aaron came out first and was super nice and helpful. An hr later Claude came out to measure and quote me for a whole new unit because mine was beyond help. He was able to quickly schedule my new unit the next day. Also explaining the ins and outs and different options. Tuesday Guy and Eric came out. They were nothing but kind and as quickly as one can replace an entire inside and closet unit were able to give me a new unit. They answered questions and were courteous. Even going as far as apologizing for slamming a door, I don't think it slammed at all. They answered my questions explained everything very well. Excellent job and thank you!!

Precision called me to schedule my yearly maintenance, glad they did because I had forgotten about it. They were able to come the next day. Sam showed up and was very courteous & professional. He did a complete checkup and I was glad to hear that I only have very small issues that are due to normal operation & easily could be taken care of by myself. So far I have had good experiences with this company.

From the first sales call with Chad H[redacted] to the installation of our new system by Guy, Eric, James, Jeff and Davin we were totally satisfied with Precision Air and Heating. Customer service calls letting us know where we were in the process to calls letting us know the techs were on their way. They have delivered everything they promised. On time, courteous, neat working. Highly recommending Precision to all our local family and friends for their heating and cooling needs. Thank you Precision!

First of all I would like to say; I have used Precision Air and Heating for the last 2 years and our experience has been Outstanding!! This company has the BEST customer service I have ever dealt with. I have used many companies in the valley, but none of them can stand up to Precision's customer service support. People that truly CARE!!!!!! On July 24, 2015 Precision sent out a Plumber Daniel M. who performed our repair and did an Outstanding Job!! Daniel was very professional and knew what he had to do to complete the job in a timely manner. Great Job Daniel!!! Thank you and keep up that positive attitude.

I have been with Precision Air and Heating for several years and have always been very pleased with the quality of service and the technicians with whom I have worked. Recently I had Daniel at the house to get information on water treatment systems. He was very helpful and as always, was very pleasant. Great people skills!!! A day or two later, Aaron was here to discuss air purification systems. He too, was just wonderful to work with and suggested a system that met our needs. Both Aaron and Daniel are very knowledgeable and a pleasure to have in our home. They do not pressure one to buy anything, just give great suggestions. I highly recommend Precision Air and Heating to anyone who wants a great experience.

I would just like to say that we had you guys out on Friday the 16th – and it was a very positive experience. Thursday night our air wouldn’t turn and after trying the basics (checking the breaker box, checking the fuses at the unit outside, making sure the thermostat was programmed correctly, etc.) we decided to have you guys back out as we purchased our unit from you a few years ago. The technician that was sent out was Jacob. He was very professional, courteous, made us feel right at home. The issue was our condensation line was blocked up (at the air blower in the attic). Instead of just charging us for that, Jacob helped us to save some money and in turn did a complete service on our entire unit. He even showed us how to perform some preventative maintenance so that this sort of thing doesn’t happen in the future. Overall – it was a great experience and we didn’t have to pay anything close to what we were afraid we were going to have to pay – I would certainly recommend Precision Air & Heating to anyone! Great job, guys!!

Manny was very clear when explains the advantage of installing the active tex equipment. He completed the job fast and efficientlyhe was also very courteous and polite and also the job was done in a timely and well fashion

[redacted]. South AC wasn't cooling had Chris with Precision out and was able to get older unit up and running. Claude was able to give me some options on equipment as well today

Thank you

I had a great customer experience. Mike S[redacted] came to the house and was very polite and knowledgable. He resolved my issue with a smile. I have always had a very pleasant experience with Precision Air and Heating and would recommend them highly.