Precision Air & Heating, Inc.

On October 22, 2015, I had my annual inspection of the HVAC units in my home. The technician PAUL went above and beyond to provide excellent customer service.

Goodyear, AZ

I had a young man named Cameron from Precision Air come to my home to check my air conditioning unit. Cameron was very professional and personable. He did a thorough job of checking my air conditioner.

[redacted]. Chris came out to see what was wrong with my AC unit... Of course it was fine the whole time here... He kept trying to replicate problem, but to no avail. Very personable, and informative.

Thank you for being my AC company and helping me out

I had a plumbing problem with the sink in my master bath and Daniel was very knowledgeable and helpful. He addressed the problem and fixed it quickly.

I had precision air employee Manny come out to check my AC system today. He was very pleasant and knowledgeable on ac's. I want to thank precision air for sending him out today. Thanks

Manny came out to our house today and our A/C runs like a dream now. He was very knowledgeable and friendly. He even found a piece of duct instruction paper blocking one of our ducts; it had been there for 12 years and no one had even noticed before!! Thanks Precision!

I had been having issues with my A/C unit tripping the breaker. Garrett came out and stayed for over an hour to do diagnostics and wait for the breaker trip. Once it finally did, he was not able to find any issues with the A/C unit itself. He was able to figure out the only problem I had was the breaker installed in the panel was too small. When I told him I would be able to install it myself, he did not argue or try to force me to pay for a service I could do myself. I would recommend Precision and my technician Garrett to my friends and family.

Precision Air & Heating, Inc. respectfully responds to the above referenced complaint for [redacted].Mr. [redacted] reached out to Precision Air & Heating, Inc. on 4/3.0/2015 to have a Complete A/C Tune Up performed on his five year old Rheem Split Gas system. His appointment was set for5/1/2015....

 Upon arrival to the-call,our tech discovered  the   A/C system was not functioning properly. Given this, we could not perform a Complete A/CTUne Up and needed to diagnosis why the system was not functioning properly.  Upon diagnosis, the system wasfound to be low on Freon. At this point, our technician recommended a leak search of the system todetermine  where  the  leak was coming from. At  his own  admission himself, Mr. [redacted]researched pricing on the internet for a leak search (prior to our technician quoting a price) and still agreed to move forward with Precision's quoted price of $377.00 determining that.lt was a reasonable value for the service recommended.  Our technician performed the leak search and discovered the leak was at the indoor coil.  An estimate of $2100 was given to repairthe coil iri. addition  for the option  to  have a  Precision Field Supervisor out for  a  no charge, hew u.nit estimate on replacing the five year old unit.  Mr. [redacted] agreed to have a new unit estimate by Precision and  it  was  scheduled for  5/4/2015. Unfortunately,  Mr.  [redacted] cancelled this appointment.  I have included  both  the  original  work  order  related  to  his phone call on4/30/2015 as well as our Sales Call Sheet for the new unit estimate for your convenience. It  can't  be  determined  as to  whether  the  prior  homeowner(s)  had  regular  maintenance performed on the five year old system. Nor can it be determined if Mr. [redacted] had the system maintained for the one year period he has been in the home.  Precision has no service history for this address or for Mr. [redacted] particularly.  Mr. [redacted]'s reference to the age of his equipment has no relevance in his complaint.   A new unit replacement was a second recommendation versus a repair.While  we appreciate Mr.  [redacted] being a  savvy shopper and wanting to  get the  best deal, Precision Air & Heating, Inc. has never promoted that we offer the lowest pricing.  Precision Air&  Heating,  Inc.   is a  well-known  and  reputable  HVAC company  that  holds  an excellent accreditation with the Revdex.com, Arizona Registrar of Contractors, holds multiple HVAC and ethics awards within the industry and displays Integrity, Quality and Trust. It is not a fair comparison for Mr. [redacted] to state another HVAC contractor charged a  lesser price for asimilar  service.   Nor  is it  fair  for  the  other  HVAC contractor  to  accuse Precision of  not performing the proper testing. Mr. [redacted] agreed to have a service  completed at a quoted priceof $377.79.  Precision's diagnosis was 100% accurate.  I am providing a copy of our invoice number [redacted] for your convenience.Precision Air & Heating,Inc. has completed Mr. [redacted]'s HVAC requests within a timely manner, properly  diagnosed his Rheem system and has given him a repair versus replacement option. Mr. [redacted] himself chose to have a repair completed by another contractor solely due to pricing.Let it  be known  that  the HVAC contractor  whom serviced Mr. [redacted] is currently  providing services under an expired contractor license through the State of Arizona. I would assume that the price-point given by this unlicensed contractor is a reflection of a lack of business due-to the current status with the State.For these reasons, Precision Air & Heating, Inc. denies Mr. [redacted]'s request for reimbursement of the leak search amount of $377.79. His claim is solely based on a pricing issue and should be removed from Precision's records immediately.

Manny V[redacted] was excelent! Gave me options and a great price. Very happy!

Manny came out and was very helpful and informative, gave us our options, but was not pushy at all! I would highly recommend Manny and Precision Air & Heating.

Manny was very efficient, explained recommendations and answered all my questions. Great job under very hot outside conditions. Thanks.

We were so happy with the professional service and knowledge from [redacted]. Very friendly and answered all our questions, making us feel such relief about a real terrible situation. Thank you [redacted]!????

Mike S[redacted] came over and fixed my AC unit. He was very professional and courteous and I couldn't have been happier with the service I received. I will definitely recommend Precision Air to my family and friends.

Our technician,Mike,was ore than awesome. He took a tough repair in stride. When the the second motor failed they were out to fix it in a flash with a smile. We are replacing the unitFriday and didn't hesitate using Precision based on this experience.

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Aaron & Zac installed roof vents and insulation for us, very professional work. We were pleased with the results.

Called Precision to do an annual inspection on a system they had installed in 2013. Tech arrived promptly at the time specified. Garrett was very friendly and took the time to review the inspection results and answer questions. Overall I am very happy with the experience and would definitely recommend Precision.

KC just left and was an awesome guy! Very nice tech answered all my questions and provided in depth review of my AC system. He offered multiple options and explained the pros and cons of each.

Thanks KC! Will request you next time.

Aaron made a same day service call late in the afternoon and provided excellent customer service and support. His knowledge helped identify the problem with my a/c unit and his honesty and professionalism pointed to a faulty thermostat that saved me money.

Manny was very informative and explained the issues in terms that were easy to understand.

fast, efficient, friendly service, with extras at no extra cost, thanks Eddie P[redacted] and PrecisionAir, long-time customer, [redacted]