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Precision Door Service

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Precision Door Service Reviews (298)

This is not true I paid for certain things to be done and this company did not follow though with the original contract. This customer service representative Michael came out to try to resolve these issues. This company gave me a refund after the Michael told me that Josh the initial person who acme to give me estimate over charged me by $200 for the garage door devise and charged me for another warrenty besideds the three year warrenty that came with the garage door devise by $400. That is why ireceived a refund. YES this company did forge my initials on a invoice to say job complete with no remarks. Michael justified that by saying that's the only way to close a job out on the system... Michael made promises that he could not keep due to the fact he sais is upper management would not allow him. The most disappointing this of all is that  Michael also asked me to retract my statement with the In other words he wanted me to LIE.... I felt insulted that any one would ask me to do this.....  I would NOT refer nor use Precision door company....

This customer isn't explaining the situation very well.  His daughter had run into his door and bent the bottom two sections and the door would not open or close.  The rails (track uprights) were fine, but the door itself had been creased and was no longer structurally sound. We explained...

that we could "bend back" the sections, but the sections would no longer be safe.  We bent-back the sections (as best we could and good enough to allow the door to operate) so the door could operate and the daughter agreed to purchase replacement sections.  We did not in any way pressure her to buy replacement sections... in fact we told her that if she wanted to she could leave the door as is -- just know that the sections have been compromised and it would eventually need to be replaced.The daughter wrote us a check for the deposit for the sections – this was clearly identified on the receipt we gave her.  We ordered the sections the day after the initial visit.  The initial visit was 10/14/15.  On 10/27/15 the customer called us to say he wanted to cancel the order.  We informed him that it was too late (that we typically have about 5 days whereby we can cancel orders with our vendors).  The customer was upset.  He has called and spoken to us at least 6 times.  He unfortunately was not hearing what he wanted to hear so kept calling and wanted to cancel the order.  Eventually we had to tell him that there was nothing we could do.Although we try very hard, we do not do everything perfectly.  However, this situation is one where the customer decided he didn't want something that was special ordered on his behalf and authorized by an adult at his home.  We do regret that we could not cancel the order, but again it was 13 days since the initial visit that he called to cancel.  Our vendor would not allow us to return the part.We are happy to install the sections we ordered for this customer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 

We serviced this door due to the fact it would not open as expained on the incomming phone call dated 7/10/15 at 2:10PM. Our technician found unresponsive and broken rollers which we replaced. At the time of service, it was explained that the strain on opening a problematic garage door can cause...

damage to the operator. This was verbalized and also stated on the signed invoice (see attached). A follow up call was made by [redacted] offering a reduced price chain drive operator installed, but that was refused. have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was not having other issues with the door.  All I wanted was maintenance.  AGAIN, I specifically told the technician NOT to close the door the entire way if it would cause damage to the door.  In fact, I told him that more than once.  I was surprised when he closed it all the way to the bottom after I had asked him not to harm the door.  The technician was not honest with his employer; in fact, he TOLD ME he might have caused the crease himself when he closed the door.  If the settings were too high (which I actually suspect the Precision technician did, not the person who worked on the door two years ago), the door had functioned just fine for TWO YEARS without buckling until Precision's technician forced the door closed and caused it to buckle.  This is horrible customer service, when you choose to believe an employee who is trying to avoid responsibility for damaging a customer's property.  Perhaps he was too busy trying to entertain his son who had come to work with him, rather than paying attention to his job.  I should not have allowed the technician to be alone while he worked on the door, I will certainly never allow any workman to perform any work on my home unattended again.   I do not accept this denial of responsibility when there was no damage to the door prior to Precision's work.  As I said, the door had no problems other than noisiness and the fact that it stopped short of the bottom for two years, until Precision forced the door to close and caused the damage.  To accuse the customer of lying, while accepting the technician's dishonest report, is appalling.  I am a fraud investigator and will be seeking redress through other channels since you choose to deny your employee's damage to my property.Regards,[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 

I called and got a quote for a broken spring that had no resemblance to the quote that I got from the serviceman that came to our house. I was quoted $65 for the service call and a range of $65-$159 for replacing the spring which included labor and parts. The quote I got from the serviceman was $399. This is a bait and switch.

It is my official stance that we did not cause the damage. However, since we touched the door we must assume some liability even though they refused to recognize the damage as preexisting. Therefore I will offer to replace the two door sections at our cost of $275. We will match the color to the best of our ability but we will not provide paint services. Regards,[redacted]Precision Door Service###-###-####

I am sorry for the confusion. You are absolutely right that you should not have been charged the service fee. We will send you a check for the amount requested plus tax and we will be taking that up with the technician as there...

seems to be some confusion when customers are offered office coupons. Our office coupon is $250 for 2 springs installed plus tax. We don't recommend these particular products to customers since they are not a long term solution and will cost you more money in the long run. We do not expect our customers to have enough industry knowledge to make an educated decision on which way is best to fix their garage door. However, we do carry these sub standard parts because other companies will offer them and some customers decide this is what they still want after we show them the difference between these and the better springs that will provide a long term solution. In fact, there are even cheaper options to repair a broken garage door spring like clamping it, but doing things the cheapest is usually never the best option. The garage door industry is mostly unregulated and companies can use whatever products they like, usually resulting in poor products at the customers expense. We believe in educating our customers so they can make the best decision that suites their needs. This is the equivalent of going to an auto mechanic because one of the wheels on your car is making a grinding noise. Using brake dust cleaner or replacing a single brake pad will most likely solve this problem, but the mechanic will tell you that you need brakes and rotors. This is because you need brakes and rotors and lack the industry experience to make the proper decision on your own. Be on the lookout for you check in the mail. It was a pleasure doing business with you.

We have completely resolved this complaint and given the customer the $200 credit they requested. I have personally communicated with the wife Nancy, whom was the actual customer. Please let me know if there is anything else you need from me.

Complaint#  [redacted]    [redacted]Our technician charged a customer $195.00 for a service call.  The customer was dissatisfied as to the length of time the repair took as new parts were not needed.I spoke with the customer directly and the customer agreed to accept a partial...

refund as a resolution.  This matter has been resolved to the customers satisfaction.  The customer has also stated that he would be more than happy to speak with you directly regarding the matter in order to complete the resolution if necessary.  Please accept this email as our response to this matter and record it accordingly.  Please contact me if you have any questions.  Thank youMichael A. R[redacted]Customer Service ManagerPrecision Door Service

Mr. [redacted],In order to come to a resolution, I am sending our master installer out to your location with our field manager to inspect the damage. You will need to be present so please call to schedule the best time for you. Regards,[redacted]

I called this specific company because my garage door would open, but it would not close. I pull the yellow pages out and noticed Precisions Ad that stated that they fix any garage door system, all major brands. They also covered all of Dodge and Jefferson county. They arrived the next morning, and...

told me they were doing a safety check on the garage door, which the problem had to do with the opener. During their safety check they said that nearly everything was poor quality and it wasn't the best product that was out there. They talked about replacing the garage door and the opener. At that time this raised red flags to me because they hadn't even tried to open or close the garage door. Then they found their was a splice in the wiring from the opener to the safety sensors. They stated that the splice was not done correctly. They replaced that, and came in with their tablet and proceeded to state what the billing was for. They said I would receive a billing statement within 3-5 days, but I needed to make the payment that day. So I wrote them a personal check for the amount that they said was due. They talked more about replacing the garage door which was never the problem. After they left I went to the garage to put the car back in, the door opened but it wouldn't not close, and that was the problem I contacted them about. Then I called the company at (920)245-3309, I was asked if I wanted the technician to come back and I said no because I thought I was being targeted. I'm a widowed senior and I hear about scams all the time and I felt that this is what that was. Instead of them fixing the problem it seemed to me that they wanted me to purchase the entire garage door/ opening mechanism. I then called the bank and cancelled my check because they didn't fix the original problem. I did have a call later that was from a lady who identified herself as a supervisor, at that point I didn't want anyone from that company to come back. I told her that I would have to discuss this with my family to see what I needed to do. My son in the law came that afternoon and noticed that the safety sensors were not aligned. Within 5 minutes or less he adjusted the sensors and it's been working perfectly ever since. An issue like this they should have been able to detect in no time with all their experience with garage doors and openers. I cannot emphasize enough the feeling that I received from the technician that he was only interested in selling me a new product. At this time I have yet to receive the copy of my billing statement, so I am unable to attach that.
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is not a response to resolve the matter.  It is an offer to "put together some special pricing for you".  [redacted] admits that it IS a warranty issue but goes onto again to "blame" our employee for shutting the door late at night because of security purposes.  He again points out that they would have "happily been there and assisted with closing the door and repairing any issues or defects of our product".  Whether or not it was previously making noise is irrelevant.  It malfunctioned on that night and we called the next business day and the response is "it is our employee's fault".  We had trouble with this company with misrepresenting our original order of garage doors that also took the threat of going to authorities to get it rectified (as well as extra monies to be paid by us).  They are again walking a very fine line by even suggesting that they will "put together some special pricing for us".  We just want our door to be put back on the track and working properly via warranty work so that we can again put this company behind us.

I recently had Precision replace the garage doors on my new home. I can't even express what a difference it makes to the whole house. They're beautiful! Their service was fantastic, timely, and professional.

Initial Business Response /* (1000, 5, 2015/06/04) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]
In reference to Mr [redacted] compliant. I have exchanged numerous emails with him explaining his concern. We did do repairs to his door that...

were recommended by his landlord, not what we suggested to do to get the door operating correctly and safely. The landlord wanted minimal done, the door needs to be replaced which Mr [redacted] agreed to. We then went back out Tuesday because Mr [redacted] said the door was not working correctly, after another inspection was done it was determined by the tech that the 25 year old Stanley operator is not working correctly, which again Mr [redacted] agreed with. Mr [redacted] then scheduled another call for Wednesday for us to come out because the door was not working, it was again stated by us that it was the operator that is not working which the landlord does not want to spend the money to fix it. The door does go up and down manually with the original band aid that was done that the land lord wanted, not what we suggested. Mr [redacted] then cancelled the call on Wednesday. I told him we would come back out and do stand by our work and warranty he was given. He did not want us to come back out. We would be happy to go back out to replace the 25 year old [redacted] operator, due to the fact that they are out of business and can not get parts for them.

Initial Business Response /* (1000, 5, 2014/05/29) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
In reference to Ms. [redacted] claim, I have attached the following: the call from when she called, her invoice, and our rebuild package...

On her invoice the breakdown is as follows: High cycle powder coated springs $385.00, Reinforcement bracket $35.00(center style was pulling away from the door is why this is used), Service fee $65,00, Military discount -$25.00, energy/fuel surcharge $15.00 totaling $475.00. The springs were $385.00 not $500.00 as stated in the claim.
We have never put 2 high cycle springs up for $150.00, I looked thru our computer/scheduling database and we have only done 1 other call on Juniper Trail in Highland, IN it was 3/11/2013 for a door estimate.
You will notice that when you listen to the recording when she called back to check the price of the springs she was quoted $90 to $260 PER SPRING based on the size and weight of her door NOT total.
The reason she was quoted the rebuild package price of $699.00 is because there is lifetime warranty on all parts used. We offer this to every customer we go to. When 1 part on a garage door move they all move. Creating the same amount of cycles per moving piece. As, noted in the 25 pt inspection the following parts failed: springs, rollers, cables, end bearing plates and center bearing plate, creating an unsafe door. We specifically have this checklist on our order forms so we can show the customer the problems and note them.
All Precision Door locations are individually owned and operated and in the 20/20 episode it was not our location it was in Phoenix, AZ.


Resolution is to re-issue the check for $475.00 plus a $12.00 fee for cancellation which our bank charges.

Initial Business Response /* (1000, 5, 2015/04/21) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
In reference to Mr [redacted]'s concern he did not want to spend money or replace his opener, our tech did work on the opener for approximately an...

hour which did require a labor charge. And, yes we do give credits towards new purchases of doors and operators always have and always will, especially if a customer needs more time to come up with the money.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand but the costs were NOT explained to me and the operator told me that the service call was $65
I agreed to that. to bill me for $170 without my knowledge until after services provided is fraudulent. again I am willing to work with you but NOT $170
Final Consumer Response /* (4200, 11, 2015/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How was I the consumer to know that?
I only know what I was told by your office and what I was not told before services were performed. I was only told after and that contradicted what I was quoted
I will dispute the charge and am contacting the states attorney office on Monday with the report of fraud if we do not resolve this
Final Business Response /* (4000, 14, 2015/04/28) */
In reference to Mr [redacted] response he is correct we do not charge extra for Sundays, as well as the charges he incurred. The call center does not know how much a service call is going to be ever due to the fact that 1, they are not certified technicians, 2, 9 out of 10 times there is more than one problem with the door due tho the fact that when 1 part on a garage door moves they all move creating wear and tear on all parts, and 3, they do not diagnose the problem with the customer. We do credit money spent on repairs if the customer would like to purchase a new door or operator as, I stated in my first response. We always have and always will credit a customer if they wish to purchase new equipment. Mr [redacted] expressed to the tech that he did not want buy a new unit and to try to repair it, which the tech did. If the unit is broken as stated, why not purchase a new one?

As stated on the coupon "Must be present at time of install". I personally took it upon myself to honor your discount anyway. I was not my intention to hurt your feelings or be nasty by explaining this to you over the phone, but I felt it was necessary to explain our position. I as the owner of the...

company don't think I was nasty at all.  If I wanted to be nasty I wouldn't be sending you a check.
I have reviewed the response made by the business in reference to complaint ID 11155806, and...

find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Dan Kenny

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Description: Garage Door Repair, Garage Doors & Openers, All Other Specialty Trade Contractors (NAICS: 238990)

Address: Serving North Central Texas, Dallas, Texas, United States, 75201


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