Precision Door Service Reviews (298)
awesome response time and service.[redacted] was excellent and efficient great completion time highly reccommend
I would absolutely recommend Wis Garage Doors to every person that would require your services. I had a wonderful experience and felt that I made a very sound, well educated choice in choosing this company. I was given 3 options for my situation and chose the one that made the most sense to me. He even told me what I had chose, he in fact did the exact same thing to his personal home. Stu was very personal, has great people skills and is very knowledgeable. I personally am in customer service, so coming from me this should certainly say something. I will tell everyone I know that this is the only company you need to call if you need this kind of service. If I could rate this 10 stars I certainly would!
This company continues to give outrageous estimates for simple garage door repair - example: broken cables,their estimate- 400.00.another company- 150.00 for 30min of work, cable repaired and tune-up done. Get other estimates, they are overpriced.
Great service. Had an emergency service call and they came sooner than expected which was wonderful. Technician was helpful, polite and very good.
I would highly recommend them.
OUTSTANDING Quality & Customer Service!
Precision Door is the ONLY Garage Door Company in the area that provides the option of factory custom painted garage doors!!!
We are building a house and we went with cream colored trim which we love; however to find a garage door that matches exactly it was next to impossible to find and no other garage door company offers the factory custom painted garage door. The closest color to cream out there is Almond; however Almond has a yellowish tone to it and doesn’t match. I was fretting about it as I wanted the garage doors to match the trim on our house. Many of the other garage door companies told me that I could paint the door myself, but they did say they wouldn’t recommend it. I knew that wasn’t an option as garage doors aren’t meant to be painted and knew we would have issues with paint chipping etc. down the road. I then decided to give Precision Door a call as I had heard great things about them. When I called [redacted] the office manager inquiring about their garage doors and the fact that I was looking for a custom colored garage door she informed me that custom colored garage doors is an option! I was completely relieved as we were going back and forth with the possibility of having to change our trim color to white opposed to cream due to the garage doors. When I called to request a quote, the office manager, [redacted] was very helpful and asked what we were looking for and our budget, opposed to just shooting us a quote. I then informed [redacted] of what we wanted and she sent us several pictures of the different styles I had mentioned.
Now that I knew we had the color figured out then we needed to figure out what kind of door we wanted to go with and the type of opener. [redacted] the office manager emailed me a few fact sheets which gave a description of each of my options. I then had a few additional questions and the Owner, [redacted] actually called me to discuss my options within my budgeted price. WOW – I was very impressed as Precision Door has quite the team!
After figuring out the custom paint color, style of door and type of opener then I was introduced to [redacted] who came out to our house to take final measurements prior to the order being placed. [redacted] was outstanding, he was very professional and informative. [redacted] noticed on our order that we decided to go with the Chain Drive Opener and he highly suggested to us that we spend the little extra money and go with the belt drive instead of the chain drive opener. He said it is much quieter and it is truly worth the extra money. [redacted] was such a nice person and we could tell that he was just informing us and not pushing us to upgrade so we went with his suggestion.
Now that our garage door order was placed with Precision Door our final step was install. [redacted] was our install guy and he was outstanding. The doors are absolutely beautiful and the custom paint color matches our trim perfectly, we couldn’t be happier! We went with the carriage style door and they completely make the front of our house…..it is amazing how a garage door can either make or break the look of your house! [redacted] was right the belt drive is so unbelievably quiet it is amazing!
Precision Door is off the charts compared to other garage door competitors around the area. I received quotes from 3 other garage door companies around our area and to be honest Precision Door was the highest price; however after speaking with the Owner, [redacted] and members of his team I quickly found out that other garage door companies quality was nowhere near Precision Door Quality & Service.
Precision Door Quality & Customer Service from start to finish is off the charts!!
Thank you so much Precision Door Team….[redacted] for making our experience so easy, seamless & a beautiful end result! [redacted] Mount Horeb, WI
I would recommend Precision Door Service to everyone. I cannot say enough about this company.
They are efficient, professional and inexpensive compared to others in the market. Their techs are knowledgeable and have a sense of humor.
They do not pressure you into buying something you don’t need. They stand by their work and are readily available. In this day and age when customer service is rare it is nice to find a company who really does care about their service.
High fives all around to the Precision Door Team!
Great company to do business with technicians are top notch. We will only call Precision Door Service for all our garage door needs
Great service. They actually want to fix your problem rather than selling new equipment. Great prices.
I am writing this review to express my complete satisfaction with the work/installation Precision Door Service did at my home on July 22, 2014.
My home (which was built in the 50’s) used to have a heavy wooden garage door for our attached two car garage. We had installed a Genie worm drive door opener about 18 years ago. Four years ago we replaced the old wooden garage door with a lighter door we purchased at Menards. We continued to use the Genie worm drive opener when the new garage door was installed.
I called Precision Door Service for a service call when my Genie garage door opener stopped working and just made a terrible sound when trying to open my garage door. Their staff arranged a service call for between 6:00PM -8:00PM for same day. A technician came out to review the problem and called me prior to coming out to say he was on the way. When the technician arrived he accessed the situation and in a short period he reviewed his findings with me and my wife:
•The Genie trolley system had stripped and could no longer lift the garage door
•The current spring torsion system on my garage door (the original system from the 50’s) was not working properly on my existing garage door
•My garage door was not properly balanced
•The roller wheels on my Menards door were not ball bearing type rollers and they caused the garage door to not open smoothly contributing to the overall load on my Genie door opener
He also demonstrated how my garage door was currently balanced and showed the force that was
required to open the unbalanced door once disconnected from the Genie door opener.
After discussing his findings and reviewing options, my wife and I agreed with the technician’s recommendations to:
•Replace the old torsion system with a more appropriate updated torsion system for our existing garage door
•Replace our old Genie door opener with and a Liftmaster 8355 door opener with updated and better safety features and security features
•Replace the rollers on our existing garage door with ball bearing rollers
•Correctly balance the garage door
Work was scheduled for the next day. As was the case with our first appointment, Precision Door Service staff confirmed the appointment and advised when the technician would come back out. The technician also called us to confirm when we could expect him.
When the technician arrived, he was just as polite and courteous as the day before. Although the heat and humidity were bad, he promptly started working on our project. He kept my wife and I informed on his progress as he completed the worked at a hand. Once he had replaced the torsion system and the roller in the door he showed us how a properly balance door operated. We were amazed at the ease at which the door could be opened (with one finger). It never moved as smoothly as it did now. After he demonstrated the newly balanced garage door the technician installed the Liftmaster 8355 door opener. He did a wonderful job showing us how to operate the new garage door opener and also demonstrated how the new safety features work. He also reviewed other options available should we want to use the myQ features of the door opener.
My wife and I were very pleased with the proposal costs and with the quality of work that Precision Door Service did. We were also very impressed with the technician’s knowledge, and we learned some things we never knew about how a garage door and opener should work. I am also impressed with how smoothly and quietly the garage door now opens. In all the years we have lived here our garage door has never worked as quietly and as well as it does now. Not only are my wife and I happy that we called Precision Door Service, we are also very pleased with the work, quality, friendliness, knowledge, and professionalism of their technician.
To Precision Door Service Management:
I just wanted to write a quick note on how happy we are with the service level we received from your Technician [redacted]. My career was in management that focused on providing Customer Service running an Information Technology Help Desk for the Dept. of Revenue. I was on the job starting as an entry 3rd shift person to becoming top management in my 36 year career before retirement. Our team rated 98% in the ’Excellent ‘Category for an average of my last 5 years on surveys sent out to our customers and stake holders in the evaluation of the Customer Service we provided. In fact I consulted with numerous other state agencies on Customer Service and what it takes to deliver.
The reason I am mentioning all of this is that I feel I am qualified to give your team an unbiased evaluation. As you know communication and customer feedback are so very important.
It all starts with the great web site you have. It was informative and factual. The bios on your Service Staff were great. The communications via emails was second to none. Your staff provided great communication all the way from the start of our repair job to the finish.
[redacted] kept me informed all the way through the repair on timing, pending issues, and suggestions. What a great job [redacted] also did in making sure the repair was completed timely.
[redacted] is very friendly and gives off a positive appearance. If all of your workers show the dedication he showed me on this repair, you are very lucky indeed. I would have loved to have these types of positive attitudes in the staff I worked with over the years. You could see he enjoys his job and the challenges that repairing this garage door he faced with multiple issues. [redacted] on this job from start to finish has been a great ambassador for your company. Customer Service that he provided should be a model to other companies. As you all now, COMMUNICATION is so very important and all of the staff involved in your company communicated as well as possible. I cannot stress that enough!
Follow-up is also important and having a number to call is essential for great Customer Service. You have it all correct and your company is what Customer Service is all about. Great Job and we will sure consider your company in the future for any of our repair or new building needs!
We have used Precision Door Service on two occasions. Both times the engineers arrived quickly, demonstrated their technical knowledge, were courteous, professional, and had all the necessary tools and parts with them. The customer service representatives on the phone were compassionate and agreeable and manager Karen [redacted] was a delight to deal with - she returned my phone message promptly, was easy to reach, and resolved my concerns to my satisfaction.
Very courteous and extremely honest. did not try to sell me anything I didnt need. a pleasure to do buisness with!
We called Precision Garage Door of Wisconsin yesterday morning and that afternoon they were at hour home to replace a broken garage door spring. We called three companies and Precision had the best price.
They showed up on time and he made his initial assessment and gave me the cost up front. After removing the center and end bearings he was correct the center bearing needed to be replaced. The end bearings were lose and wearing on the main rod so I had them replace the end bearings.
He asked if I had the Valu-Pack Coupon and I did....that saved me $70 service call. I did not know that and it was nice he asked.
My technician was Jezrel [redacted] and he did an excellent job. He was polite, and took the time to show me why the end bearings needed to be replaced. There were no surprises on price and he did an excellent job.
Jezrel also lubricated the bearings on the door wheels and the 3rd car garage for me.
We are still relatively new to Wisconsin, as we've only lived here a little more than two years. As any newcomer, to a different area of the country; you're not sure of who is the best contractor for a job. [redacted] was hands-on from the start. She walked us through the whole process.
We needed to replace an older, unsightly, heavy single garage door (for a two car garage). The on-line design program allowed us to get a sense of how our new door would look.
Not only does the new door look fabulous--it arrived a week and a half earlier than estimated. [redacted] and [redacted] arrived on time. They were professional, and conscientious to every detail.
We highly recommend Precision Door Service.
I had received a quote from Precision Door company to have a garage door opener for my second garage door. They successfully replaced the first door opener last summer and I was impressed with their timely and professional service. After they replaced the second opener, I noticed a slight discrepancy on the bill from the original quote. After one phone call, it was resolved and I received e-mail confirmation of the correction. It's rare these days to work with companies like Precisikn that stand behind their product and their service. Thanks for a job well done- I would highly recommend you!
This organization has technicians that have not been properly trained. The first left the job without reattaching the door chain. The second mounted the guide pulleys in the wrong place. The third did a VERY superficial inspection, told me I needed a new motor, and then charged me for the visit despite the top-of-the-line warranty I had purchased 9 months prior. I have since gone to a non-Revdex.com listed down-state business who took care of four (4) items neglected by Precision: a) door lubrication b) proper sensor location c) pulley relocation d) motor force adjustment. The emphasis @ Precision is clearly sales, not service.
Precision Door Service Rating
Description: Garage Door Repair, Garage Doors & Openers, All Other Specialty Trade Contractors (NAICS: 238990)
Address: Serving North Central Texas, Dallas, Texas, United States, 75201
Add contact information for Precision Door Service