Priceline.com

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because this does not excuse the practice from being in itself predatory and does not address my overall concern with the process. The fact that I was offered a low rate for the resort booking does not excuse the fact that any of your vendors could turn around, offer an insanely low booking, and then make up their difference on the back end of the booking through additional fees that the then "locked in" customer cannot avoid. A simple disclosure of these items does nothing when a customer has specifically stated what price they want to pay and are offered that price through the booking. They have no option of choosing to not opt into a resort fee to obtain this price. By forcing your vendors to disclose these fees to build them into the actual price, you would avoid all of these incidents and give the customer exactly what they thought they were getting THE ACTUAL PRICE QUOTED FOR THE SERVICES DESIRED. It is akin to walking into a grocery store obtaining milk at the back of the store for a listed shelf price, paying for it, receiving a receipt, and then walking to the front of the store to be told that the total price of the milk is not what was originally quoted, but being forced to pay the difference or walk out of the store without the milk and the original funds paid to purchase said milk. It would be one thing if the fees your vendors are charging were optional, or the services optional, but they are not. The fact that you allow vendors to do this traps your customers into a much higher rate than they were expecting, or would normally have to pay. That is the predatory aspect. Simply pushing the problem off on a simple disclosure line or by saying you encourage your vendors to list their full price does not excuse the fact that your contracts with these people could specifically require them to disclose these fees, thereby not surprising your customers on the back end with them when they are already committed to purchase with apparently no option of a refund. You have a responsibility to your customers to ensure your vendors are not conducting themselves in this manner, or to give your customers the option. You have not.
Sincerely,
Robert Mckay

We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion.
Priceline.com
discloses prior to purchase, that resort fees are not included in your offer
price.
Priceline
does not collect resort fees. Resort fees are charged by, and paid directly to
the hotel.


Priceline clearly and conspicuously places the following
disclosure regarding this matter labeled under Important Information.
Important
Information
·       
The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
The charges
hyper link further discloses the following information.
Hotel Charges
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees
are incurred whether you purchase the reservation with priceline.com, or
directly with the property.
Attached
hereto, is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
We appreciate
the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally initialed on 2014-08-28
20:50:40

Please Review Your
Request


















































4 Star Deluxe Hotel




Which hotel will I get?




Check-In Date:




Saturday, August
30, 2014




Check-Out Date:




Monday, September
1, 2014




Region




[redacted]




City Areas:




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool




Number of Nights:




2













































Offer Price Per
Room, Per Night:




US$ 70.00










Travel Insurance:




US$ 10.00






Subtotal:




US$ 140.00





Taxes
and Service Fees:




US$ 27.26





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 167.26




Have a coupon code? Apply
Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All
rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation
is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.


If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note
it is possible that the hotel you are booked in could be a Resort, which will
meet or exceed the minimum qualifications of the star level you initially
requested. The hotel that is selected may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options previously
used will not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit card will
not be charged. Priceline will
immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.


The reservation holder must present a valid photo ID and credit card
at check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel
to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in
your offer price.


Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades, vouchers,
or other discounts and incentives.







 


[redacted]
[redacted] privacy policy.

RevDex.com, Inc.
We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
Priceline offers a variety travel service options, including
our Retail service where consumers have the option to select non-smoking accommodations.
When selecting a reservation, and prior to purchase, the
consumer is provided with the terms and conditions associated with each
reservation.
In this case the consumer selected an Express Deals reservation that
provided greater savings and less flexibility.
On each
consumer’s contract page, we place the following disclosure regarding this
issue labeled under Important Information.
Important Information


All rooms will accommodate up to 2 people. Requests
for bed types (King, Queen, 2 Doubles, etc.) or other special
requests (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed by Priceline.











Special Requests
(Express Deals)


Do you need a non-smoking or smoking
room? Priceline requests that our hotel
partners provide non-smoking rooms. Some hotel partners maintain smoke-free
properties altogether. Room assignments are based on hotel availability and
are at the hotel's discretion. If you require a non-smoking room or a smoking
room, you must contact your hotel directly. All special requests are based on
availability and at the discretion of the hotel. Please keep in mind that
Priceline cannot guarantee a non-smoking or smoking room.














Priceline.com
discloses the following:

Can I request a smoking
or non-smoking room?

·       
If you require a
smoking or non-smoking room, you can select a hotel that fits your needs by
making a reservation using our Retail service.

·       
If you book using our Express Deals or Name Your Own
Price® hotel services, and require a non-smoking room or a smoking room, you
should contact your hotel directly after your purchase is confirmed and ask.
All special requests, including room-types, are based on availability and
honored at the discretion of the hotel. With our Name Your Own Price® and Express Deals services we cannot guarantee a non-smoking or smoking
room.

Thank
you for the opportunity to clarify.
Sincerely,
[redacted]
priceine.com

We are in receipt...

of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Priceline offers a variety travel service options, including
reservations that permit cancelations.
 
When selecting a reservation, the consumer is provided with
the terms and conditions associated with each reservation prior to purchase.
 
In this case the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase.







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-03-20 22:50:26



Please Review Your
Request

















































4 Star Deluxe Hotel
Which hotel will I get?

Check-In Date:

Wednesday, March
25, 2015

Check-Out Date:

Saturday, March
28, 2015

Region

[redacted]

City Areas:

Las Vegas Strip North
Las Vegas Strip South

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness
Center

Number of Nights:

3










 





































Offer Price Per Room, Per Night

$116.00

Travel
Insurance


$15.00




Subtotal

$348.00

Taxes and Service Fees

$61.20

Priceline Hotel Coupon:


-US$ 0.00



Priceline Total

$409.20

Apply Coupon

Estimated Hotel Fee Pay at the hotel


$83.00

Trip Total

$492.20

Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired












Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.



No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: I can book with other rental car companies with much lower price rather than rent a car at last minutes with an useless booking. You should pay for my frustration and high price rental.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted] booked under Trip Number
[redacted]...


 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you received the wrong
hotel and want to receive a refund on the unused reservation.
 
We reviewed the contract page that was provided to you
prior to your purchase and confirmed the hotel selected was the [redacted] and not the [redacted]. We contacted the hotel
to see if an exception could be offered but we were advised that the
reservation was non-refundable. We are sorry if you selected the wrong hotel by
mistake; however, we are unable to offer a refund back to the credit card used
as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Dear [redacted]
black; mso-bidi-font-family: Arial;">
Thank you for contacting us regarding your concerns and feedback with your
reservation at The
[redacted] Hotel for Trip Number [redacted].
We are writing to let you know that we have received your concern in our
Executive Offices.
We apologize that you are not happy with your upcoming hotel accommodations, and feel that the [redacted] Hotel  is not a 5 star quality property. We
internally evaluate each participating hotel on many different criteria,
including cleanliness, guest satisfaction, décor, etc. We have researched to
find your confirmed hotel does meet our expectations for the star rating
selected on our website. Our competitors also rate this hotel as follows:
[redacted].com = 5 stars
[redacted].com = 5. stars
[redacted].com = 5 stars
In addition, guests who have previously stayed at this hotel have told us how
much they enjoyed their stay by sending us positive reviews about the overall
quality, cleanliness, location, and amenities. This hotel has an Overall Guest
Rating of 8.0 out of 10 on The Priceline Scorecard. You can review the Overall
Rating as well as real traveler’s reviews for your confirmed hotel on our
website.
We do feel that this hotel is properly rated through our system. However, if you
do find that you experience problems while at this hotel and the front desk is
not able to assist, please contact our Customer Service Department for further
assistance.
We apologize that we did not provide the answers you were looking for, and we
thank you for your time.
Sincerely,
[redacted]
Executive Offices

Dear [redacted]
We are contacting you today regarding your reservation at
the [redacted] Airport booked under Trip Number [redacted]
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to cancel your reservation due to some changes to your travel plans.
Due to the nature of your concern, we would like to speak
with you directly by phone. 
I attempted to contact you today in an effort to address
your concern; however, I was unable to speak with you at the number you
provided at the time you booked your reservation.
I checked our records and verified that your reservation
is non refundable as per cancellation policy. This information was provided on
the contract page that you reviewed and initialed prior to booking. As a
gesture of goodwill, I contacted the hotel to request for exception and they
agreed to cancel your reservation.
If you would like to proceed on canceling your
reservation, please contact us directly at ###-###-#### as soon as possible
and before 2PM local hotel time of May 22, 2016 because no cancellations will
be allowed after this time. The Executive Office hours are 9:00 a.m. to
6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip number, which is [redacted] when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
Please be advised that until we hear back from you, your
reservation will remain active.
We apologize for the inconvenience and hope to hear from
you soon.
Sincerely,
Joe A[redacted]
Executive Offices

RevDex.com, Inc.
 
We have received
the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Unfortunately, there
is nothing we can add to what has already been stated in our previous
correspondence. The consumer is requesting a refund for the airline ticket cancel
fee.
When the consumer booked the reservation, he was presented
with a Contract Page to review and initial. Under the "Important
Information" of the contract, we informed that the reservation you are
about to purchase is restricted and it is non-refundable, non-transferable and
non-changeable. When the consumer submitted the request, he/she indicated agreement
to the terms and conditions stipulated on the contract. By submitting the
request and clicking the "Buy My Tickets Now" button, the consumer
also indicated that he/she understood the information stated on the contract
that, "If we find an airline that
accepts your price, we'll immediately purchase your tickets using the payment
information you provided." An exception to the no-cancel policy was
granted to the consumer with the condition that the consumer submit a new
reservation with the correct information in order to obtain a refund for a
portion of the cancellation fee. We are unable to waive the cancel fee charged.
We are sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Hi. Below is our response to our customer. 
 
[redacted]
 
We are contacting you today regarding your reservation with Enterprise Rent-A-Car booked under Trip Number [redacted]
 
We are writing to let you know that we have received...

your Revdex.com concern in our Executive Offices. As we understand, you would like to be refunded for the Collision Damage Insurance that you purchased for the reservation. We apologize for any inconvenience this may have caused. 
We checked our records and verified that you only contacted us last February 3, 2017, regarding your issue. The 11.00 USD Collision Damage Insurance was canceled on that day and was processed back to your VISA card ending in 3204 last February 4, 2017. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
 
I have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer chose to dispute the charge with the
credit card company in order to avoid payment for the valid and authorized
charge for the non-refundable purchase. Upon review of the dispute, the credit
card issuing bank denied the claim and no refund was provided. We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]priceline.com

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
Desired Settlement:
“Because of the conditions of the small
print in the contract, that I could not live with, I would now like a refund as
promised in the pop up information when I booked, that said, Free Cancellation.”
Priceline offers a variety travel service options, including
retail/published price reservations that offer free cancelation.  When selecting a reservation, and prior to purchase,
the consumer is provided with the cancel policy associated with each
reservation.
In this case, the consumer selected a non-refundable, non-changeable
Name Your Own Price reservation that provided greater savings and less
flexibility.
The screen shot provided by the consumer
indicates that the customer had clicked on one of the retail options for a Compact
vehicle, and the pop-up box for that specific retail selection appeared, (you may
note the words “[redacted] or Similar” in that image).  Then the customer
scrolled down the page while the retail option pop-up box was still in front of
it, and obtained a screen shot.
Attached hereto is an example of the actual
view of the retail option pop-up box when selecting rental car information for
a retail/published price option.
On each consumers’ contract page, (including the contract
page in question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under Important Information.
Important Information
Once
you've reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·       
Priceline
rental cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If
your offer is accepted, we will immediately lock in your reservation and charge
your credit card.



The consumer viewed the contract page and agreed to the
terms and conditions of his selected Name Your Own Price reservation.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

[redacted]
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] booked under Trip Number
[redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
are requesting a full refund for the reservation as the hotel did not have an
adequate business center.
 
After review of this concern we do show that on July 18,
2016 we were contacted to advise that the hotel was offering the requested
refund. We verified with Scott at the hotel that they were willing to provide a
full refund and have process this in our system. A refund in the amount of
$80.20 is being processed back to the credit card used to make the request. You
should be able to see this refund back into your account within the next 5-7
business days depending on your banks processing times.
 
We apologize for any inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices

[redacted]
 
Thank you for taking the time to contact us regarding
your hotel reservation with the Blockade Runner Beach Resort under Trip Number
[redacted]
class="MsoPlainText"> 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices. I understand your
concern regarding your room type.
 
I contacted the [redacted] and spoke to
Holly from the Front Desk. She verified that your room is booked for Deluxe
Ocean Terrace 2 Queen Beds with panoramic views of the Atlantic Ocean, a
covered balcony with outdoor seating. She also advised that the room with views
of the Intra-coastal waterway with Juliette balcony is on their Harbor View
rooms, which is on the other tower and is not what you are booked for. Please
feel free to reconfirm this directly with the hotel.
 
We do apologize for any confusion this has caused, and
please be assured that we are working to update our site with the correct room
description to avoid future confusion.
 
Thanks for choosing us for your travel needs. I hope you
enjoy your trip! Please email us again if you need anything else.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car for Trip Number [redacted].
class="MsoPlainText"> 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this rental car
reservation and you would like to cancel your Priceline [redacted] Card.
 
We apologize for the inconvenience and we thank you for
bringing this to our attention. We have noted this on our records as we continue
to improve our service and avoid this from happening again.
 
Our records show that you were not charged for the rental
car. You purchased a type of reservation where the rental car company would
charge you directly for the rental only if you pick up the car. However, in
order for us to research this further, please send the receipt of your rental
car reservation as an attachment using PDF or JPG format and be sure that it is
no larger than 2MB. Any attachments that do not meet this criteria are
considered potential for spam/malware/viruses and are stripped from the email
of our corporate email account. 
 
In addition, we have forwarded your request to the
[redacted] Executive Office. They will review your concern and reply with a
resolution within
2 business days. If you have any other Priceline Rewards
[redacted] card concerns, please contact [redacted] directly. There are three ways to
contact Priceline rewards [redacted]
 
1. Email - Visit the [redacted] website and
select the Customer Service link. You will receive a response within 24 hours.
2. Phone - You can speak with a priceline rewards [redacted]
consultant 24 hours a day, 7 days a week at ###-###-####.
3. Mail - Please send written correspondence to: [redacted]
 
You can also learn more about [redacted] by visiting
[redacted]
 
We look forward to assisting you and resolving your
issue.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
The consumer
claims that he/she did not authorize the purchase of a rental car.
The consumer
states:
 “I contacted my credit card company and I
was made aware that charge of $170.35. I advised my credit card company that I
did not authorize that payment, but there was nothing that could be done”
Attached
hereto is a copy of the consumer’s initialed contact page authorizing the terms
and condition of the purchase.
 We are sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-12 23:12:08






·       
5


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Mid-Size Car


Pick Up/Drop Off:


[redacted]
[redacted]


Pick Up Date & Time:


Wednesday, August 13, 2014 - 11:30
AM


Drop Off Date & Time:


Monday, August 18, 2014 - 11:30 AM


Rental Company:





Total Charges


5 Days at:


$22 /day


Total:


$170.35


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately after
purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$22.00 (per day)


Total Rental Days:


5


Subtotal:


$110.00


Taxes and Fees: (details)


$60.35


Total Charges: prices are in US dollars


$170.35


(Additional payment required for the child
seats.)



Driver Information


[redacted]
**
[redacted]



Driver's age at pickup


25 and over
under 25?
















Security Deposit:




Please indicate what the driver
will provide for the refundable deposit required at the rental counter:Credit Card
Debit Card




The
debit card presented at the counter must be in the primary driver's name.
Any funds used for the deposit cannot be accessed until after the car is
returned. The amount required depends upon car type, rental period, and
optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip
travel Local renter




The credit card presented at the
counter must be in the primary driver's name. The amount of credit required
depends upon car type, rental period, and optional items.









Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are you Flying?




Your Flight Number:




-- choose --










Important Information


Once you've reviewed your
information above, please review the following rules regarding rental cars
issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.



Initial Here:
[redacted]'s terms and conditions and privacy policy.

Dear [redacted]
size="2"> 
We are contacting you today regarding your airline reservation for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you would like to add the insurance for your reservation. Our records indicate that insurance was not selected during the booking process. The insurance can either be purchased with your tickets during the booking process or you may have the ability to purchase Travel Insurance from the Accept Page. If available, the option to purchase insurance after booking the tickets are for a limited time and must be purchased online.
 
Please be advised that the reservation may be cancelled minus the $5 processing fee per ticket. This option to is available through Friday, January 22, 2016; 11:29 PM ET. Kindly call us should you wish to cancel the reservation for a refund.
 
We apologize for the inconvenience and hope you found this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

size="2">RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $104.70 was
issued on May 13, 2015.
Sincerely,
[redacted]
Priceine.com

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] At The [redacted] for Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. This information was
presented to you prior to purchase when you were asked to review your
reservation, including the terms associated with cancellations or changes. When
you purchased your reservation, you agreed to those terms.
 
We apologize that you were not able to use the first
night of your reservation. Please note that once you miss your scheduled check
in date, the hotel will consider you a no-show and will release your room.
This is a standard procedure.
 
However, because of your issue, the hotel agreed to hold
your room until you arrive the next day, March 6, 2014, the hotel is unable to
provide a refund for the unused night for this reservation.
 
For your reference, a copy of the contract page has been
sent in a separate e-mail. The contract page disclosed the terms and conditions
of your reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices