Priceline.com

According
to the consumer, the $50 credit card bonus was not applied to the reservation
as...

expected.
 In accordance with the terms and conditions of
the credit card offer, the $50 bonus is provided in a form of a credit in the
consumer’s billing statement. The consumer will receive a $50 credit in the
[redacted] statement summary. The consumer may contact [redacted] Customer
Service Team directly at [redacted] outside the U.S.) for any
further assistance.
I hope you find this information helpful and we
appreciate the opportunity to clarify this matter.
 
Sincerely,
[redacted]
priceline.com

I have received the consumer’s additional comments. As you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence.
 The cancel policy disclosed prior to purchase, states the following: Cancel Policy: Priceline will not charge you a change or cancel fee, however
this hotel has the following cancellation policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Friday, May 27th (local hotel time).if you decide to cancel your reservation
anytime between noon
on Friday, May 27th and noon on Saturday, May 28th (local hotel time), the hotel
requires payment for the first night's stay. You will be charged for the first
night's stay including taxes and fees. Any remaining amount will be refunded to
you. Refunds or cancellations are not available after noon local hotel time on
your day of arrival (Saturday, May 28th). The consumer requested to cancel the reservation on the
check-in date, May 28, 2016; therefore, the reservation is non-changeable and
non-refundable.  I am sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
Executive Offices

I am in receipt of the inquiry initiated by the above-mentioned consumer and appreciate the opportunity to respond. 
 Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.
On each consumers’ contract page we place the following disclosure regarding requests for bed types labeled under Important Information.
Review Important Information
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
If you require a specific bed type, please contact your hotel directly. All bedding requests are based on hotel availability and are at the discretion of the hotel. A fee may be incurred and is the responsibility of the customer.
 
Again, thank you getting in touch about this.
 
 
Sincerely,
N D[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-09-18 10:46:14
Please Review Your Request

[redacted]
3½ Star Upscale-Plus Hotel  
Which hotel will I get?
Check-In Date:
[redacted]
Check-Out Date:
[redacted]
Region
[redacted], **
City Areas:
 
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
3
 
Offer Price Per Room, Per Night:
US$ 160.00
Travel Insurance:
US$ 15.00
Subtotal:
US$ 480.00
Taxes and Service Fees:
US$ 99.33
Priceline Hotel Coupon:
-US$ 0.00
Total Charges*:
US$ 579.33
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
 *Prices are in US dollars.
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

See the response below that we sent to the customer:
 
Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Thunderbird...

Resort Club for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand that you have issues with this hotel reservation. Despite of the restrictions on this reservation, a refund of $20.00 has been processed on October 11, 2016. The hotel has charged us for the entire cost of this reservation. We apologize; however, we are unable to provide further compensation. Instead, you can use the following coupon code to be used on a future priceline.com Hotel Express Deal. The coupon will provide a discount of 15% on your next reservation. [redacted]
[redacted]iscount to apply. Available on Express Deals reservations Book by September 1, 2017 We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful. Sincerely,
[redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond....


 
Priceline offers a variety travel service options, including reservations that permit cancelations.
 
When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that provided greater savings and less flexibility.
 
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation.
 
Sincerely,
N. D[redacted]
priceline.com
 
 
 
 
This checkout page for trip number 22564070348 was submitted on 2015-10-06 19:28:11
 
·       4
·       2
·       AUTO
·       AC
Unlimited Mileage
Economy Car with Unlimited Mileage
Pick-up: Midway Intl Airport (MDW) Chicago
Drop-off: Midway Intl Airport (MDW) Chicago
Pick-up Date & Time: Wednesday, November 11, 2015, 01:00 PM
Drop-off Date & Time: Saturday, November 14, 2015, 01:00 PM
Rental Car Company:
Total Charges
3 Days at: $33 /day
Total:$161.64
Summary of Charges
Your Price Per Day:
$33 (per day)
Total Rental Days:
3
Subtotal:
$99
Taxes and Fees: (details)
$62.64
Total Charges:
$161.64
Best Price Guaranteed
Prices are in US dollars.
Driver Information
First
MI
Last
Driver's age at pickup
25 and over    under 25?
Security Deposit:
Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card      Debit Card
The debit card presented at the counter must be in the primary driver's name. Any funds used for the deposit cannot be accessed until after the car is returned. The amount required depends upon car type, rental period, and optional items.For customers who use a debit card, some partners may require proof of round trip travel. Will you have proof of round trip travel, or are you a local renter? Proof of round trip airline travel  Local renter    
The credit card presented at the counter must be in the primary driver's name. The amount of credit required depends upon car type, rental period, and optional items.
Traveling with a child or infant? Add a child seat
Add Child Car Seats (Optional)
 
You can request any of the child seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact the rental car company to confirm availability.
0
Infant Child Seat For infants less than one year and under 20 lbs
0
Toddler Child Seat Forward facing for children weighing 20-40 pounds up to 40 inches in height
0
Booster Seat For children weighing 40 to 80 lbs
Flight Information (optional)
 
This will be used by the rental car company to monitor flight delays.
What Airline are you Flying?
Your Flight Number:
-- choose --
Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       Provides Primary Coverage
·       Includes cost of repairs
·       Cancel with 100% refund
Important Information
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·       If your offer is accepted, we will immediately lock in your reservation and charge your form of payment. If your offer is not accepted, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       You are guaranteed a car from one of the following major rental car companies: Alamo, Avis, Budget, Hertz, National or Sixt.
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
Initial Here:
I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

According to the consumer,
the taxes and fees for the rental car purchase were not disclosed prior to...

purchase.
The consumer states:
 “Priceline charges your card before allowing
you to view the fees and taxes.”
Attached hereto is a copy
of the consumer’s initialed contract page authorizing the terms and conditions
of the purchase, including the taxes and fees.
Summary of Charges
Your
Bid Per Day: $27.00
(per day)
Total
Rental Days: 3
Subtotal:
$81.00
Taxes
and Fees: (details) $48.09
Total Charges: prices are in US dollars  $129.09
This
contract for request number [redacted] was originally initialed on 2014-11-06 10:37:20











·       
5


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Midsize SUV with Unlimited Mileage


Pick Up/Drop Off: B[redacted]


Pick-up Date & Time: Friday, November 07, 2014, 12:00 PM


Drop-off Date & Time: Sunday, November 09, 2014, 05:00 PM


Rental Car Company:


Total Charges


3 Days at: $27 /day






Total: $129.09


Don't Forget
Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling
with a child or infant? Add a child seat





Add Child Car Seats (Optional)





You can
request any of the child seat options below. These requests cannot be
guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant
Child Seat
For infants less than one year and under 20 lbs


0



Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster
Seat
For children weighing 40 to 80 lbs


Summary
of Charges


Your Bid Per Day: $27.00 (per day)


Total Rental Days: 3


Subtotal: $81.00


Taxes and Fees: (details) $48.09


Total Charges: prices are in US dollars  $129.09


(Additional payment required for the child
seats.)



Driver Information


[redacted]
**
[redacted]



Driver's age at pickup


25 and over
under 25?
















Security Deposit:




Please indicate what the driver
will provide for the refundable deposit required at the rental counter:Credit Card
Debit Card




The
debit card presented at the counter must be in the primary driver's name.
Any funds used for the deposit cannot be accessed until after the car is
returned. The amount required depends upon car type, rental period, and
optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip
travel Local renter




The credit card presented at the
counter must be in the primary driver's name. The amount of credit required
depends upon car type, rental period, and optional items.












Flight Information (optional)





This
will be used by the rental car company to monitor flight delays.













What Airline are you Flying?




Your Flight Number:




-- choose --










Important Information


Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your offer is
accepted, we will immediately lock in your reservation and charge your form
of payment. If your offer is not accepted, you will not be charged.


·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added at
the counter for a fee payable directly to the rental car company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.



[redacted]
[redacted]

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.
We are sorry that the consumer is not satisfied with the 2 star quality
hotel he selected at the [redacted], located at [redacted].
Priceline.com
is a travel agent, and as such, offers travel services on behalf of our partners.
The consumer selected the 2 star quality [redacted], from a list of
properties, including customer guest reviews about the overall quality,
cleanliness, location, and amenities for the property. Upon review of this information, the consumer chose to
select the [redacted].
According to the
consumer, the guests did not stay at the property due to hotel quality issues.
We have been in
contact with the hotel regarding the consumer’s claims, and they have advised
that the guests did not arrive at the property until 12:30 AM. Upon arrival,
the guests stated that the property was located 
3 miles further from where they intended to stay, and did not mention
any quality concerns. The guests chose not to stay at the property and the
hotel is unable to offer a refund.
We are sorry that we are unable to assist the
consumer any further in this situation, and suggest that the consumer contact
the property manager of the [redacted] for any further assistance
relating to the guest’s reservation or refund inquires.

Hotel:




[redacted]




City/Country:




Hollywood, United States




Phone Number:




###-###-####




Fax Number:




###-###-####



Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-09-03 18:36:02

[redacted]






Guest Rating: 3.3 / 10


[redacted]
[redacted]


Distances are calculated in a straight line from point to
point11.3 miles from Los Angeles Intl Airport (LAX)


Check-In: Thu, Sep 11, 2014Check-Out: Sun, Sep 14, 2014Nights: 3 NightsRooms: 2 RoomsPersons: 1 Adults


[redacted]
[redacted]


Room Type: Suite With 1 Qn Bd*full Kitchen*free Wi-fi* Lcd Tv W/
Satellite Tv*full Bath


· 
Freebies: Free breakfast, free internet in public areas



Flight
Details














































Departing Flight Information -
Thursday, Sep 11, 2014





[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]







0 Stops
Boeing 757
Economy/Coach





[redacted]
[redacted]




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]






0 Stops
Boeing 737-900
Economy/Coach




Returning Flight Information -
Sunday, Sep 14, 2014 (Arrives Monday, Sep 15)





[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]











0 Stops
Boeing 757
Economy/Coach




Passenger and Ticket Information




Passenger 1:




[redacted]




Ticket Type:




Electronic Tickets will be
issued for this flight




Rental
Car Details





Full-Size Car
Chevrolet Impala, Ford Taurus or similar
(make/model not guaranteed)


5 and 4


Unlimited Mileage, Automatic, Air
Conditioning





















Driver:




Nathan M. Reardon




Location:




Los Angeles - Los Angeles Intl
Airport, CA, USA (LAX)




Pick-Up:




Fri, Sep 12, 2014




Drop-Off:




Mon, Sep 15, 2014




Summary
of Charges





















[redacted]
[redacted]
[redacted]
[redacted]




Nights:




3




Total Price for 1 person
prices are in US dollars




$805.83






Important
Information





Hotel Cancellation Policy: For
the room type you've selected, you can cancel your reservation for a
full refund up until noon on Wednesday, September 10th (local hotel
time).If you decide to cancel your reservation anytime between noon on
Wednesday, September 10th and noon on Thursday, September 11th (local
hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day
of arrival (Thursday, September 11th).


Your hotel reservation is
guaranteed for arrival on the confirmed check-in date. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.



Hotel Freebies:



·   Free breakfast, free internet in public areas




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.


Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.


You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.


If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.


This vacation package is
subject to the cancel/change policy as defined by our
travel partners.


Only Nathan M. Reardon will
be able to pick-up the rental car at the counter. Nathan M. Reardon will
be required to present a valid driver's license and a valid credit card
or debit/check card in their name with a minimum of $200 available
credit as a security deposit on the vehicle.


Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.
















 

[redacted]
[redacted]

priceline.com's terms and conditions, privacy policy.

Revdex.com, Inc.
In order to locate the
reservation and review this matter, please provide the 11 digit Priceline request
number, as well as the email address that was provided at the time of purchase.
Sincerely,
[redacted]
Priceline.com

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. We are sorry that we are unable to assist the consumer any
further at this time.
Sincerely,
[redacted]
priceline.com

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
In accordance with our our Best Price Guarantee policy, consumers must conatct us within 24 hours of booking the
original reservation. Since you no longer qualify for our Best Price Guarantee; we
apologize, however, we cannot process a refund.
 
I know you expect a different answer; however, there are
no other options that I can offer.
 
Sincerely,
 
[redacted]
Executive Offices

border-right-style: solid; font-size: 9pt; color: rgb(0, 0, 0); font-family: Verdana; width: 620px; padding: 0px; background-color: rgb(255, 255, 255);">
 
Date:
 Wed Jun 08, 2016 10:18:37 AM ET
 Dear [redacted]Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted]Your reservation is now cancelled. A full refund for $262.68 was processed today, June 8, 2016. The refund will be processed through our system within one business day. Your bank that will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Berna A[redacted]Executive Offices

Trip Number(s): [redacted]
Customer or Passenger's Name(s): [redacted]
Dear Mr. [redacted],
We wanted to take this time to contact you in regards to
your hotel reservation with [redacted] Lincoln booked
under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, when
you attempted to check in at the hotel, you were advised that the hotel was
overbooked and that the only room available is an upgraded room, however, you
have to pay for the upgrade fee for $34.89.
We  contacted the
hotel concerning your claim and have been informed that they had the room
available for you, however, you chose to upgrade your room, therefore an
upgrade fee was charged for $34.89.
Please note that we only guaranteed a room that can
accommodate up to two adults, if you chose to upgrade your room, the hotel has
the right to charge extra for the room upgrade. This information was displayed
to your on your contract page during the request process. If you want to change
the bed type, then you'll have to pay the additional fees charged by your
confirmed hotel.
We apologize for the inconvenience and we thank you for
your time.
Sincerely,
[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
Priceline has contacted me and offered a refund of $496.40 via check sent through [redacted].
Unfortunately, we cannot take them on their word. We have experienced multiple promises for refunds. While this seems to hold more weight, we do not feel comfortable taking them at their word alone. We will only close the case with Revdex.com once we receive the check and have deposited it in an account.
 
Thank you for all your help. Without you, we never would have received any refund.
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding the
rental car portion of your vacation package reservation with [redacted] Rent a Car
under Trip Number [redacted].
class="MsoPlainText">
I am writing to let you know that we have received your
Revdex.com complaint in our Executive Offices. We apologize for any
inconvenience you encountered with [redacted] Rent a Car. When your reserved car
class is not available, the rental car company is supposed to provide you with
the next highest available car class at no charge.
Since the rental car company was not able to accommodate
you, your rental car reservation was cancelled for a full refund of 87.63 USD.
As what you have been previously advised, we are unable to breakdown the
charges or provide an itemized receipt for each travel component of your package
reservation because we combine special prices together for each component that
you purchased into one discounted rate. This discounted rate would not be
available if you purchased the travel components separately. The total amount
of your package is presented to you prior to purchase on your contract page and
is visible on your confirmed itinerary.
I understand you rented another vehicle and had to pay
more for your new rental. I am more than happy to check if a reimbursement of
the difference between our rate and the rate the new rental car company charged
can be issued. In order to be eligible for the refund of the difference, your
new rental must be for the exact same car class as the original reservation and
for the same number of rental days. Please fax a copy of your rental receipt to
us at ###-###-####, or you may reply to this email and attach your rental
receipt in PDF or JPG form. With your receipt you must also include your name,
trip number ([redacted]), and a description of the issue. We will review your
receipt and contact you within a few business days with a resolution.
We look forward to hear from you.
Sincerely,
Nico T[redacted]
Executive Offices

Trip Number(s):   [redacted]

Customer or Passenger's Name(s): [redacted]
Dear [redacted],
We are writing due to the complaint you have filed with
the Revdex.com regardin the reservation you purchased at the [redacted].
We have reviewed your reservation and found it was a same
day check-in and therefore no refunds could be offered due to the date and time
the reservation was purchased.  The cancel policy listed on your contract page discloses the following:
               If you decide to cancel your reservation anytime
between noon on Tuesday, February
               11th and noon on Wednesday, February 12th (local hotel
time), the hotel requires payment for
               the first night's stay. You will be charged for the
first night's stay including taxes and fees. Any
               remaining amount will be refunded to you. Refunds or
cancellations are not available after
               noon local hotel time on your day of arrival
(Wednesday, February 12th).
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
[redacted]
Executive Offices

Better...

Business Bureau, Inc.
[redacted] claims that her
offer price of $105.00 increased to $132.00 without her knowledge and after her
reservation was accepted, she saw the total amount charged to her credit card.
She is requesting a refund for the difference of $105 and $132.
We reviewed the customers’ requests
and verified that she entered $105.00 on her original offer; however, her
request did not go through because the price was too low. The customer
resubmitted her offer and at the price suggested of $132 which was presented on
her contract page prior to submitting. The reservation is non-changeable,
non-cancellable and non-refundable. The contract page the customer agreed to is
provided below.
 
We are sorry that we are
unable to assist the customer any further in this situation.
Sincerely,
 
[redacted]

3 Star Upscale
Hotel, [redacted] Island Area




Which hotel
will I get?




Check-In Date:




Monday, June 30, 2014




Check-Out Date:




Tuesday, July 1, 2014




Region




[redacted]




City Area:
[redacted]
[redacted]





Check-In Time:




Varies by hotel. Guaranteed late night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]





Number of Rooms:




1





Guaranteed Amenities:




Restaurant, Free Internet, Business Center, Indoor or
Outdoor Pool, Free Parking, Fitness Center, Guest Score 7/10 or Higher




Number of Nights:




1











Offer
Price Per Room, Per Night:




US$
132.00





Travel Insurance:




US$ 5.00






Subtotal:




US$ 132.00





Taxes
and Service Fees:




US$ 28.89





Priceline
Hotel Coupon:


-US$
0.00




Total
Charges*:




US$
160.89






Have a coupon code?

 Apply
Apply Coupon
Remove
Coupon


This coupon is invalid or has expired




All
rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed hotel
and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in date
only. If you do not check-in on the first day of your reservation and you
do not alert the hotel in advance, the remaining portion of your reservation
will be canceled and you will not be entitled to a refund.
If priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please note it
is possible that the hotel you are booked in could be a Resort, which will meet
or exceed the minimum qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have seen during a
hotel search on priceline. Any sorting or filtering options previously used
will not apply to this Name Your Own Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted,
your credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.
The reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for frequent
traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to
indicate that you have reviewed your request, please initial below. Remember that
you agreed to abide by priceline's
terms and conditions regarding hotel rooms and the use of the
priceline.com Web site by entering your initials when you submitted your
original request.

Initial [redacted]





I have read,
accept and agree to abide by priceline.com's terms
and conditions, privacy
policy and the travel insurance Description
of Coverage.

I have read, accept
and agree to abide by priceline.com's terms
and conditions and privacy
policy.

I am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
Priceline is sorry that the consumer
is not satisfied with the location of the Published Price property she selected and requests a refund.
Priceline.com
is a travel agent, and as such, makes hotel room rates available on behalf of
the hotels. With our
Published Price service, the consumer selects the property. All details of the
property are disclosed prior to purchase, including the address.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable terms and conditions of her selected hotel room
accommodations at the [redacted] Hotel.
We
appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-08-01 02:05:16


[redacted] Hotel
[redacted]
 
Freebies:
Hotel Freebies:
Free Internet
Check-In: Sat, Aug 1, 2015Check-Out: Sun, Aug 2, 2015
Room Type: Double Room with Shared Bath
- Max 2 Guests
Non Refundable
 
Cancellation Policy
Please note, if cancelled, modified or in case of no-show, the total price of
the reservation will be charged.

Summary of
Charges


Room Cost
(details)


$129.00


Rooms


1


Nights


1


Room Subtotal


$129.00


Taxes



$20.96


Total Charges


$149.96


Prices are in USD
promo cancel policy
Cancellation Policy
Reservation Name (Age 18
or Older)
Enter the name of the person checking into the hotel. This
person must present a valid photo ID and credit card at check-in.
Room 1

 
 
 
I agree to the [redacted] Conditions, Terms and
Conditions and Privacy Policy by [redacted] this room.
Important
Information
·      Room Description:  Double Room  With Shared Bath  - Non-Refundable - Please Note That The Room Rate Is Based
On 2 Guests. Maximum Occupancy Is 2 Guests.Please Note A Security Deposit Is
Due Upon Check In (See Hotel Policies).
·      Rate Description: Special Rate
·      Hotel Freebies Details:
Free Internet
·      Cancel Policy: Please note, if cancelled, modified or
in case of no-show, the total price of the reservation will be charged.
·      Additional Information About the Room
You Selected: WiFi is
available in all areas and is free of charge. Pets are not allowed. Public
parking is possible at a location nearby (reservation is not needed) and costs
USD 30 per day.
·      Important Information From The Hotel: Upon check-in photo identification and
credit card are required. All special requests are subject to availability upon
check-in. Special requests cannot be guaranteed and may incur additional
charges. A $250 security deposit will be charged at check in. Guests are
required to show a photo identification and credit card upon check-in. Please
note that all Special Requests are subject to availability and additional
charges may apply. A security deposit of USD 250 is required upon arrival for
incidentals. This deposit is fully refundable upon check-out and subject to a
damage inspection of the accommodation.
·      All children are welcome. All children
under 5 years stay free of charge when using existing beds. All further older
children or adults are charged USD 20 per night when using existing beds. There
is no capacity for extra beds in the room.
·      Your credit card will be used to
guarantee the reservation. The hotel will charge you directly for room and tax.
A Fixed Amount Of Usd 250 Per Room Will Be Charged On The Day Of Arrival. The
hotel reserves the right to authorize your credit card prior to check-in.
·      If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the hotel reserves the right to cancel your reservation and may charge you a
penalty.
·      The reservation holder must present a
valid photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in the
room rate.

Complaint: [redacted]
I am rejecting this response because:
I did not input my name into the terms and conditions section - as I told the representatives when speaking with them, I was told I would have to input my name to accept charges, but there was not anything that popped up, or even an agree button.... it automatically charged my card.
I have spoke with the hotel management, and they informed me this happens REGULARLY and they are so sorry I even attempted to book through them.
this room is suppose to be for a wedding and priceline doesnt even have the right customer service to offer me the wedding price after their website glitches. I understand they feel they cannot give me my money back and thats fine, I still need the room, however, they are almost $40 more expensive than the wedding price!
I spent 4 hours trying to work something out - as an unhappy customer, I believe there is something that priceline can do for their consumers.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
There were four reasons we booked this specific hotel.  1.  A room to sleep in for our family.  This room was exactly as we expected.  2.  Free breakfast.  The breakfast was wonderful.  3.  The pool.  - The pool was awful.  It had a terrible odor and the water was murky and green.  4.  The common hot tub that was listed as a hotel amenity both in text and in pictures.  It looking at the pictures, it appears that they used to have a common hot tub, but it has since been concreted over. 
The availability of the hot tub and heated pool were two of the four main reasons we booked this hotel.  We had planned an active vacation and we specifically wanted to swim and relax in the hot tub at the end of a long, active day.  This significantly impacted the value of this reservation.  I would suggest fair compensation would be a minimum 30% or somewhere around $119.00 for the loss of our important vacation activity and for the aggravation I had experienced trying to get this made right by taking valuable time out of my vacation, a few hours in total, trying to take care of this situation.  Even though your customer service representative read word for word that the hotel was supposed to provide a hot tub (and a pool, which wasn't useable), their insistence in not giving me any compensation caused me to loose a great deal of precious vacation time.
If you offer $119.00 as a refund, I will accept it as fair compensation.
Sincerely,
[redacted]

Dear...

[redacted],
Thank you for your email, which we have received from the Revdex.com, Inc. regarding your reservation with
[redacted] Rent a Car for Request Number [redacted].
We have reviewed our records, which indicate that you have disputed the
transaction with your credit card issuing bank on October 27, 2014 and November
2, 2014, and then attempted to use the rental car. Once the consumer initiates a
credit card dispute with the intent not to pay for an authorized purchase, and
the bank withdraws the funds from Priceline outside the terms of this
agreement, the reservation is cancelled. We truly wish that we can process
a refund; however, your reservation is non-changeable and non-refundable. The
reservation remains subject to the policy agreed upon booking and we cannot
issue any refund even if the tickets were not used. We apologize for any
inconvenience and hope you find this information helpful.
 
We apologize for any inconvenience and hope you find this information
helpful.
Sincerely,
[redacted]
Priceline.com
 
This contract for request number [redacted] was originally initialled on Sun Oct
12 17:34:49 EDT 2014




Your Trip Summary





We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler,
family members and traveling companions, death in the family, job loss, natural
disaster at departure or destination city or other specified events.
$500
Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000
Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000
Travel Accident Protection
24/7
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services.


Name
Your Own Price and Save Cash
We have a one-way flight available
that will save you cash. Enter an offer and we will see if an airline accepts
your offer.
Total charges, including taxes and fees,are displayed on the following
page.

Preview Offer





















































Departing Flight Information - Wednesday, April 1, 2015



Flight 883
3h 39m, 1769 mi

From[redacted]Departs: 1:20 AM

To[redacted]Arrives: 7:59 AM

AircraftAirbus A321 (Jet)
Economy/Coach Class



Flight 745
3h 33m, 1476 mi

From[redacted]Departs: 9:50 AM

ToLuis [redacted]Arrives: 1:23 PM

AircraftAirbus A321 (Jet)
Economy/Coach Class

Returning Flight Information - Wednesday, April 8, 2015



Flight 746
3h 45m, 1476 mi

From[redacted]Departs: 2:40 PM

To[redacted]Arrives: 6:25 PM

AircraftAirbus A330-200 (Jet)
Economy/Coach Class



Flight 1756
4h 35m, 1769 mi

From[redacted]Departs: 7:59 PM

To[redacted]Arrives: 9:34 PM

AircraftAirbus A321 (Jet)
Economy/Coach Class

 
































Passenger and Ticket Information

[redacted]
Despain BarsickowSeat Preference (Change Seat)
Flight [redacted]
Flight [redacted]
Flight [redacted]
Flight [redacted]

Ticket Type:Electronic

[redacted] BarsickowSeat [redacted]

Ticket Type:Electronic

Rental Car Details













Minivan
[redacted] or similar





















Location:
[redacted])

Pick-Up:
Wed, April 1, 2015, 2:00 PM

Drop-Off:
Wed, April 8, 2015, 2:00 PM

Total Rental
Days: 7 days (7 days)

Driver:
[redacted]

Driver's Age
at Pickup: 42




Summary of Charges
















































Airline
Ticket Cost:

$368.60
per ticket




Airline
Ticket Taxes & Fees:

$60.60
per ticket

Airline
Ticket Trip Protection:

$17.00
per ticket

Number
of Tickets:

2


Airline
Ticket Delivery:

$0.00
(Electronic Ticket)

Airfare Subtotal:

$892.40

Rental
Car Cost:

$394.80


Rental
Car Taxes & Fees:

$120.76


Rental
Car Travel Insurance:

$7.00


Rental Car Subtotal:

$522.56

Total Trip Cost:
(All prices are in US dollars)

$1,414.96This is the BEST PRICE for these flights GUARANTEED!

Baggage fees
are not included in your trip cost.

Important Information


































•

Change penalties/restrictions apply to your airline
tickets. Please read the important fare rules and restrictions. The Rental Car reservation included in your itinerary
is non-refundable, non-transferable and non-changeable even if the
reservation is not used.

•

Fares are not guaranteed until purchased.

•

If you do not take your outbound flight, the airlines
will automatically cancel the remainder of your reservation. No refunds
will be granted for the unused portion of your trip.

•

You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to
check-in.

•

Rental Car availability is not confirmed until full payment
is received. If your selections are unavailable, we'll still purchase your
airline ticket.

•

Only [redacted] will be able to pick-up the
rental car at the counter. [redacted] will be required to present a valid
driver's license and a valid credit card or debit/check card or debit/check
card in their name with a minimum of $200 available credit as a
security deposit on the vehicle. If you plan to use a debit card, you may
be required to provide round-trip flight information at the rental counter.

•

Your offer price does not include vehicle liability,
collision or personal accident coverage for your rental car. You should
determine if you have insurance coverage prior to pick-up. Additional
insurance can be purchased at the rental counter.



 










[redacted]
**




I
have read, accept and agree to abide by Priceline.com's terms and conditions,
privacy policy.
and the trip protection Description
of Coverage.


[redacted] ** [redacted] ** [redacted] ** [redacted]