Priceline.com

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  The
terms and conditions, including connections and travel time are disclosed on
the contract page prior to purchase. We are sorry that we are unable to assist
the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

lang="EN">The consumer selected and purchased a PUBLISHED PRICE airline ticket.
Priceline prominently discloses the following:
 
How do I know if I qualify?
How do I claim my refund?
With Express Deals® or Name Your Own Price® you have up until midnight the day before you travel to contact us.
For all other bookings contact us within 24 hours of booking to initiate your claim
Questions about our Best Price Guarantee?
Our Best Price Guarantee applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If you find a lower price for the same itinerary, we'll refund 100% of the difference. Book an Express Deal and we'll refund 200% of the difference - Double the difference!
Call us within 24 hours of booking on priceline.com to initiate your claim, or up until midnight the day before travel if you purchase an Express Deal or Name Your Own Price® reservation.
The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call us. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policy. Additional restrictions apply.
If you are ready to initiate a claim or want to review the full details, click here.
Back to FAQs

Revdex.com, Inc.
 
The consumer’s
hotel room [redacted] was purchased with [redacted].com.
 
For any assistance
related to [redacted].com purchases, please contact [redacted] or Jessica
Byrd at [redacted].com (contacts below). 
 
[redacted] – [redacted]
[redacted] – [redacted]
[redacted] 
 
 
Phone:
[redacted]    |  Fax: [redacted]
Address: [redacted]
Website: www.[redacted].com
 
 
Sincerely,
[redacted]
Priceline.com

Dear Ms. [redacted],Thank you for taking the time to contact us regarding your reservation with United Airlines for Trip Number [redacted].I am writing to let you know that we received your Revdex.com concern in our Executive Offices. I am sorry to learn that you have to...

cancel this trip due to your current medical condition. I am hoping for your immediate recovery. Under normal circumstances, your reservation is restricted and it is not to be changed or cancelled. We will try to request an exception to our travel partner. If you can please provide us medical documentation as proof of your inability to travel. It may help increase our chance in getting an exception for you.Please fax to us directly your doctor's note/certification to: [redacted]. Please include in your fax the Trip Number [redacted] and your name so that we can associate your fax to your reservation. You may also reply to this email and attach the needed billing statement. The attachment needs to be a PDF or JPG file no larger than 2MB. Any attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system.I apologize for the inconvenience and look forward to hearing from you soon.Sincerely,Berna A[redacted]Executive Offices

Complaint: [redacted]I am rejecting this response because:The priceline contract sent to me states 100% cancellations are up to day of pick up. This is a pro-rated partial refund and not a 100% cancellation as I paid for a month $308.00 and only kept car for a week and two days. The contract makes no mention of partial refund policy and they have to comply and return an actual $215.60 for the other three weeks I did not use car. 
Sincerely,[redacted] %3

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. 
The consumer selected a 2 star property from our Published
Price service and is not satisfied with the quality of his selected property.
The consumer requests a refund.
When selecting a hotel from our Published Price service,
consumers have the ability to shop and compare rates and review the details of
the property, including reviews from previous guests who have stayed at the
property.
Attached
hereto is a copy of the consumer’s contract page agreeing to the terms and
conditions of the purchase including the following cancel policy.
·       
If you decide to cancel your
reservation anytime between noon on Friday, March 7th and noon on Saturday,
March 8th (local hotel time), the hotel requires payment for the first night's
stay. You will be charged for the first night's stay including taxes and fees.
Any remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Saturday, March
8th).
We are sorry the
consumer’s selected purchase is non-refundable and we appreciate the
opportunity to clarify.
Sincerely,
N D’Angelo
priceline.com
This contract for request number [redacted]82 was originally
initialed purchased on 2014-03-08 11:14:17


Check-In:
Sat, Mar 8, 2014



Check-Out:
Mon, Mar 10, 2014



2 Nights




1 Room



>> change dates




Hollywood Dream Suites



[redacted] Hollywood, CA 90038























about |


more photos |


hotel map |


guest reviews
|


amenities






The close-to-it-all address on [redacted] Boulevard is the main attraction for Priceline guests at the non-smoking
Hollywood Dream Suites, which sits in a mostly residential area across from
Paramount Studios.





rooms from


$70


per night






























Choose Your Room





We've chopped booking fees at this hotel to keep
our bottom-line prices lower.





We guarantee the best possible price on this room.










$70.00


per night






This
hotel was just booked by another customer at 4:34 PM yesterday.





Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Friday, March 7th (local hotel time). If you decide to cancel your
reservation anytime between noon on Friday, March 7th and noon on Saturday,
March 8th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Saturday, March 8th).




















Room Details: Suite With 1 Qn Bd*Full Kitchen*Free Wi-Fi* Lcd Tv W/
Satellite Tv*Full Bath









$95.00


per night




--------------------------------------------


Homage To Popular Suites In
Hollywood A Small Taste Of Boutique Hotels For Less





Freebies: Free breakfast and free internet
in public areas



Flexible Cancellation - See Details















Summary
of Charges





For many of our hotels, you're able to pay the hotel
directly at the time of your stay rather than up-front at the time of booking.
This new flexible feature is available at the hotel you have chosen.


x close


"Pay When You Stay SM" room


This is a "Pay When You Stay" room. The hotel will bill you the amount
shown below at the time of your hotel stay.


The actual
charges for your hotel room are shown in the local currency below.


































Room Cost: (details)


avg. per room, per night




$70.00




Rooms:




1




Nights:




2




Room Subtotal:




$140.00




Taxes:
Taxes & Fees:




$19.26


We've chopped fees on this hotel.




You Pay Today:




$0




Total Charges: Total Charges:




$159.26


Best Price Guarantee on this hotel





Mandatory Hotel Fee:



- This
hotel fee is charged by property at checkout.


Total
Cost:


$159.26


Prices
are in US dollars. *The US dollar estimates provided are based on the current
exchange rate. The hotel will determine the final total.



Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.





















Room 1




First Name:




MI:




Last Name:
















Use
this name for all rooms












Important
Information











































Room Description: Suite With 1 Qn Bd*Full Kitchen*Free Wi-Fi* Lcd Tv W/
Satellite Tv*Full Bath





Your reservation is for 2
nights, checking in on Sat, Mar 8, 2014 and checking out on Mon,
Mar 10, 2014 for 1 Room





Rate Description: Websaver - Full pre-payment required upon booking





Hotel Freebies Details:


Free breakfast and free internet
in public areas





Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Friday, March 7th (local hotel time). If you decide to cancel your
reservation anytime between noon on Friday, March 7th and noon on Saturday,
March 8th (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including taxes
and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Saturday, March 8th).




•


Please
note that this booking is being offered to you through our subsidiary,
Agoda.com.



Mandatory
Fee: This
hotel charges an additional . This fee will be charged to you directly by the
hotel. Mandatory fees are not optional and typically cover items such as
resort fees, energy charges or safe fees. The amount of the charge is subject
to change.



Guarantee
Policy:




Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.





Your credit card is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your PayPal
account is charged the total cost above at time of purchase. Prices and room
availability are not guaranteed until full payment is received.





Additional
Information About the Room You Selected:



Important
Information From The Hotel:




All rooms are booked for double occupancy (i.e.
2 adults) and accommodations for more than two adults are not guaranteed.





Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. The hotel reserves the right to authorize your
credit card prior to check-in.



Your
credit card will be used to guarantee the reservation. The hotel will charge
you directly for room and tax. If you decide not to use your hotel
reservation you must cancel it according to the cancel policy listed or you
may be subject to a no-show penalty charged by the hotel. The hotel may
require a deposit on confirmed reservations. Deposit amounts can vary from
one night to all nights of the stay or another amount required by the hotel.
If your hotel requires a deposit, they will charge the credit card provided
at time of booking. In the event they are unable to charge the applicable
deposit to the credit card provided, your reservation may be cancelled.
Please contact this property directly for their deposit policy.



If you
don't check-in to the hotel on the first day of your reservation and you do
not alert the hotel in advance, the hotel reserves the right to cancel your
reservation and may charge you a penalty.




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in the room rate.






By continuing with
your booking, you agree you have read and accept our terms & conditions
and privacy
policy.

Dear Mr. [redacted],
Roman">
 
Thank you for contacting us regarding your reservation
with [redacted] Rent a
Car for Trip Number [redacted].
 
We are writing to let you know that we received your
RevDex.com concern in our Executive Offices. We understand
that you are
requesting a refund of the cancel fee charged for this
reservation.
Under normal circumstances, your reservation is
restricted and is non-refundable and non-changeable
An exception to the no-cancel policy was provided; and we
are unable to waive the fees.
Cancellation fees offset charges imposed by our travel
partners for the
cancellation of non-refundable reservations, and are
consistent with the
fees charged by the travel partners or other travel
agencies.
 
Prior to submitting your request, we presented a Contract
Page for you
to review and initial. The contract provided you the
opportunity to
review the information you are to submit. By proceeding
with the
booking, you indicated that the information you entered
is correct and
you agree to the terms and conditions stipulated in the
contract. For
your reference, a copy of your Contract Page has been
sent in a separate
email.
 
Attached hereto is a copy of your initialed contract page authorizing the terms and conditions of your purchase.
 
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices
 
This
checkout page for trip number [redacted] was submitted on 2015-03-06
22:32:49

4
2
AUTO
AC
Unlimited
Mileage
Economy Car with Unlimited Mileage

Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Thursday, March
19, 2015, 02:00 PM
Drop-off Date & Time: Wednesday, March
25, 2015, 11:30 AM
Rental Car Company:
Total Charges
6 Days at: $21 /day
Total:$176.47
Summary of Charges
Your Price Per Day:
$21 (per day)
Total Rental Days:
6
Subtotal:
$126
Taxes and Fees: (details)
$50.47
Total Charges:
$176.47
Best Price Guaranteed
Prices are in US dollars.
Driver Information
[redacted]
**
[redacted]

Driver's age at pickup
25 and
overunder
25?
Security Deposit:
Please
indicate what the driver will provide for the refundable deposit required at the
rental counter:Credit Card Debit
Card
The debit card presented at the counter must be in the primary driver's
name. Any funds used for the deposit cannot be accessed until after the car is
returned. The amount required depends upon car type, rental period, and optional
items.For customers who use a debit card, some partners may require
proof of round trip travel. Will you have proof of round trip travel, or are you
a local renter?Proof of round trip travel Local
renter
The credit card presented at the counter must be in the primary driver's
name. The amount of credit required depends upon car type, rental period, and
optional items.
Traveling with a child or infant? Add a child seat
Add Child Car Seats (Optional)
You can request any of the child seat options below. These requests cannot be
guaranteed and additional
fees may apply at the counter. Contact the rental car company to confirm
availability.
0
Infant Child Seat For
infants less than one year and under 20 lbs
0
Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height
0
Booster Seat For
children weighing 40 to 80 lbs
Flight Information (optional)
This will be used by the rental car company to monitor flight delays.
What Airline are you Flying?
Your Flight Number:
-- choose
--
Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after
purchase. Be sure to add coverage to enjoy these valuable benefits:
Provides Primary Coverage
Includes cost of repairs
Cancel with 100% refund
Important InformationOnce you've reviewed your information above,
please review the following rules regarding rental cars issued through
priceline.com:
Rental cars are non-refundable, non-transferable and non-changeable even if
the reservation is not used.
If your offer is accepted, we will immediately lock in your reservation and
charge your form of payment. If your offer is not accepted, you will not be
charged.
Additional charges may apply at the counter if you pick up or drop off the
car at a different date, time, or location than you requested for your
reservation.
Your offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
The rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
Only the driver will be able to pick up the rental car at the counter and
must present a valid driver's license in his/her name. An additional driver can
be added at the counter for a fee payable directly to the rental car company.
The driver will be required to present a valid credit or debit card in
his/her name for the refundable security deposit.
The amount for the refundable security deposit required at the rental
counter depends upon the car type, rental period, and optional items. Pre-paid
cards or cash will not be accepted for the security deposit. If the driver
provides a credit card for the security deposit, the security deposit will be
released back onto the card once the vehicle is returned. If the driver provides
a debit card for the security deposit, proof of round trip airline travel may be
required and any funds used for the deposit cannot be accessed until after the
car is returned.
[redacted]

I have read, accept and agree to abide by priceline.com's
terms and conditions and
privacy policy.

Complaint: [redacted]
I am rejecting this response because:  I showed you guys that my booking said that I was booking in Columbus, GA.  I have the screen print to prove it.  Your ad said that the Americus Area was IN Columbus, GA.  I booked the Americus Area because your Ad said that the Americus Area was IN Columbus, GA.  Yes, the second page said Americus area.  I relied on your ad stating that the Americus Area was IN Columbus, GA  I did not learn until everything was paid that the Americus Area was actually another City in GA. Furthermore, I will not be booking any trips in the near future so booking another trip with Priceline to get a refund is not an option.  
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 
Priceline listed the hotel as having free internet-access, thus this was included in the price paid to priceline. The hotel when signing in at the hotel lists the internet-access as part of the mandatory resort fee, thus one is paying for internet-access yet again. This is further indicated at [redacted] . Thus the consumer is double-charged. 
Priceline has incorrectly listed internet-access as free since the consumer pays for it through the resort fee at the hotel. Thus priceline should reimburse the customer accordingly. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Priceline states that it was not able to verify the hotel rate on the day of the transaction , however, I submitted a screenshot from the hotel website   confirming the cheaper rate ( attached again).  I  was on the phone with the pricleine rep on the day of the transaction who stated that the " published rate may have dropped  30 seconds after my transaction"  ( yet, priceline  was stilling the same hotel deal at 243 $ at the time while I wa son the phone with them  ( the priceline website states guaranteed 15 % savings over published rates) . This is false advertising and nearly fraud . It needs to be more thoroughly investigated. Their reply is entirely insufficient and not addressing anything. I am very upset how this company defrauds customers.
Sincerely,
[redacted]

Our record indicates...

that this matter has been addressed with the consumer.
 
The reservation was cancelled and a full refund of 210.99 USD was issued.
 
Sincerely,
[redacted]
Priceine.com

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We have looked into our records and only found 2 confirmed
reservations, for which the consumer was correctly charged, and there are no
other charges found for an airline ticket request.
Trip Number: [redacted] Request
Date/Time: January 11, 2015; 2:41PM ET Total Charge: $187.19
Trip Number: [redacted] Request Date/Time: January 11, 2015; 2:47PM
ET Total Charge: $232.18
 We are sorry that we are unable
to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
According
to the consumer, priceline changed the passenger name on the ticket to
Johane Gildade Boursiquot.
Once the consumer
provides all the details of his/her trip on our web site, we summarize the
consumer’s airline ticket offer, including the passenger name(s), on what we
refer to as the Contract Page. The consumer is then asked to review the
details/summary of the trip and initial the box at the end of the summary to
authorize the terms and conditions of the purchase and confirm that the travel
details, including the passenger name(s), are accurate. If the consumer’s offer
summary indicates a mistake, or wrong passenger name, the consumer can go back
and change it before he/she clicks "Buy Now."
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the purchase of an airline ticket for Johane Gildade
Boursiquot.
We thank you for the
opportunity to clarify and we are sorry that we are unable
to assist the consumer any further in this situation.
Sincerely,
N. D'Angelo
Priceline.com

This contract for
request number 1[redacted]1 was originally initialled on Sun Mar 30 19:47:36
EDT 2014





We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more and
much more for $17.00 per person.


100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events.


$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.


$50,000 Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation.


$1,500 Medical
Expense Coverage


$10,000 Travel Accident Protection


24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.








We Found a Great
Deal for You



While we couldn't find an airline partner
willing to accept your specific request, we do have an airline that will
accept this request if you increase your offer price.
This flight option is $34 cheaper than the lowest published priced flight for
a 13% savings. This is available only for a limited time and all tickets are
subject to availability.













$230




If you can raise your offer price we can get you
tickets for $230 per ticket including taxes and fees.








































Departing Flight Information - Tuesday, April 8, 2014










From:Laguardia Airport (LGA)
New York City, NY




To:Palm Beach Intl Airport (PBI)
West Palm Beach, FL




0-1 Connections
Depart between6am-10pm
Jet Aircraft





Returning Flight Information - Monday, April 14, 2014










From:Palm Beach Intl Airport (PBI)
West Palm Beach, FL




To:Laguardia Airport (LGA)
New York City, NY




0-1 Connections
Depart between6am-10pm
Jet Aircraft




















Passenger Information





Johane Gildade Boursiquot




Summary of Charges




































Airline Ticket
Offer Price:




$200.76 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$29.45 per ticket




Airline Ticket
Trip Protection:




$0.00 Declined+ Add now Recommended!




Number of Tickets:




1




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$230.21




Total Trip Cost:
(All prices are in US dollars)




$230.21




Baggage fees
are not included in your trip cost.




Important Information

































•




Your airline tickets are
non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip, coach class tickets issued on
one of Priceline's partner airlines. You must fly
on the flights assigned to you. Upgrades and standbys are not available and
if any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in. Photo ID must match the passenger
name provided.








Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided
to us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.











Initial Here:










jb






I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy.




Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking. Click here to try your Priceline request again

Hi. Please see the response we have sent to our customer.  Thanks.
Dear Mr. [redacted],
 

size="3">We are contacting you today regarding your reservation at the [redacted] Resort booked under Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you had issues with the quality of the hotel that you received and you would like to be refunded for your reservation.
 
We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay. We appreciate your feedback and contacted the appropriate people at the hotel to share your concerns.
 
We contacted the hotel and they advised that they have no records of your complaints. We checked our records and verified that you contacted us regarding your issue after you checked out from the hotel. For future reference, please contact us if you're having any issues during your stay so that we can contact the hotel to get a resolution.
 
A refund in the amount of 33.96 USD was processed back to your account last November 10, 2016, after the hotel agreed to provide a partial refund for your reservation. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days.
 
As an apology for the inconvenience, we submitted a refund request in the amount of 39.87 USD to complete a 50% refund for your reservation.
The refund request will be reviewed by our management team and if approved, it may take 7- 14 business days to be processed. We apologize; however, we are unable to process a full refund for your reservation.
 
We are sorry we are unable to provide you the answers you were looking for and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Our record indicates that this matter...

has been addressed with the consumer, and a refund for $286.64 was processed.
 
Sincerely,
N D.
Priceine.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand your concern about requesting a refund for
the airline's baggage fees. Most airlines charge extra fees for checked baggage
and some charge for carry-on baggage. We indicated prior booking that that
Spirit Airlines charges an additional fee for carry-on and each bag checked.
These fees are not included in the total trip charges. We apologize; however,
we are unable to refund the airlines' baggage fees.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com,
Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the consumer’s selected purchase as well
as the travel dates. We are sorry that we are unable to assist the consumer with
a refund in this situation.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally initialled on Wed Jan
29 14:05:48 EST 2014
We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed below and much more for
$17 per person.
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500
Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000
Emergency Evacuation coverage pays for the cost of medical transportation
to the nearest medical facility and/or to your home in the event a serious
medical situation requires an evacuation.
$1,500
Medical Expense Coverage
$10,000
Travel Accident Protection
24/7
Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
We
Found a Great Deal for You
While
we couldn't find an airline partner willing to accept your specific request, we
do have an airline that will accept this request if you increase your offer
price.
This flight option is $14 cheaper than the lowest published priced flight for a
6% savings. This is available only for a limited time and all tickets are
subject to availability.


$249




If you can raise your offer
price we can get you tickets for $249 per ticket including taxes
and fees.




Departing Flight Information -
Wednesday, February 12, 2014











From:[redacted]
[redacted]




To:[redacted]
[redacted]




0-1 Connections
Depart between6am-10pm
Jet Aircraft





Returning Flight Information -
Sunday, March 16, 2014











From:[redacted]
[redacted]




To:[redacted]
[redacted]




0-1 Connections
Depart between6am-10pm
Jet Aircraft





Passenger Information





J[redacted]



Summary of Charges

Airline
Ticket Offer Price:




$197.62
per ticket




Govt Taxes,
Airline Fees and Agent Fees:




$51.45
per ticket




Number
of Tickets:




1





Airline
Ticket Delivery:




$0.00
(Electronic Ticket)




Airfare Subtotal:




$249.07




Total Trip Cost:
(All prices are in US dollars)




$249.07




Baggage fees
are not included in your trip cost.



Important Information


























•




Your airline tickets are
non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip, coach class tickets
issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available and if any part of
the ticket is unused it has no value
after ticketed departure time.




•




Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer miles. Priceline customers are protected by
the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.




•




If we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you
provided.




•




You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to check-in.
Photo ID must match the passenger name provided.







Once
you click "Buy My Tickets Now" below, we'll immediately purchase your
tickets using the payment information you provided to us. In most cases,
your complete flight itinerary will be ready for you in seconds. Remember,
these tickets cannot be cancelled, transferred or changed.

Initial
Here:



**


I have read, accept and agree
to abide by Priceline.com's terms and conditions and
privacy policy.




Please note: If you are ready to purchase, please
select "Buy My Tickets Now". Due to constantly changing airline
inventory, ticket availability is not guaranteed. You will be charged only upon
a successful booking. Click here to try your Priceline request again.

Beware booking online with this company. I booked a hotel room through Priceline, but decided to cancel within 24-hours of making the reservation. When I received the confirmation email the next morning with the hotel's cancellation information front and center, I called them and canceled.ling. Never did Priceline make it clear that a cancellation could not be made and that the reservation was non-refundable. I was shocked when I received my bill and found charges for over $300.00 to Priceline on it! It was only then that Priceline's representative in the Philippines made Priceline's nonrefundable policy clear, saying that I had initialed that I agreed. (Don't remember that, and have read similar complaints by others online about this little deceptive trick.) After an ordeal of making repeated calls to my credit card company, the hotel to collect information, and Priceline, I received word that I would get the refund, but I have been burned! The hotel manager said that other customers had had similar issues such as mine. Lesson learned: deal directly with the vendor, not Priceline!

Hello. Please see our response to the customer below.  Thanks.
 
[redacted]
 
Thank you for taking the time to contact us regarding your reservation at the [redacted] [redacted] for Trip Number [redacted]
 
We are writing to let you know...

that we received your Revdex.com concern in our Executive Offices. 
We are sorry to hear about your experience. We understand that the rental car company did not let you pick-up the vehicle because you only had a debit card. We reviewed your confirmation email and it was indicated on the Dollar Rent A Car rental policy and rules information that debit cards are not allowed in the following locations[redacted], areas Of [redacted], areas of [redacted], areas of [redacted] areas of [redacted] and areas of [redacted]. Your pick-up location is in [redacted] International Airport. We also indicated that the driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security deposit. It was also stated to review the partner's policy information for specific information about using a debit card since rental car companies may have different requirements.
 
For the inconvenience, we sent you a separate email that contains a coupon to be used on a future priceline.com Rental Car. The coupon will provide a discount of 10% on your next reservation.
 
We are sorry we did not provide you the answer that you are looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices