Priceline.com

Complaint: [redacted]
I am rejecting this response because:
I don't know what else to tell: they are again wasting my time and not answering the question.
As stated before, I perfectly well agreed with the penalties, but not with the new price of the new ticket.
Should I have known there will be the new ticket to buy - I would have, and kept the old one.
Only when I repeatedly called priceline and requested the receipt, did they provide one; after the transaction I only realized how much they charged me after my bank posted the charge.
Whichever way you look - this is no way to do business, in my opinion.
Sincerely,
[redacted]

Revdex.com, Inc.
 
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. According to the consumer, priceline did
not disclose prior to purchase that the hotel would charge the credit card
directly for room and tax. Attached hereto is a copy of the consumer’s contract
page disclosing the following payment information:
·       
Your credit card will be used to guarantee the
reservation. The hotel will charge you directly for room and tax. No Deposit
Will Be Charged. The hotel
reserves the right to authorize your credit card prior to check-in.
Additionally, the consumer states that he/she expected to pay $117 for
the room however was charged $160 by the hotel. We have contacted the hotel and
were advised that there were more than 2 adults in the room, and therefore
charged accordingly for the extra guest(s). The contract page discloses that the hotel will determine the final total.
We are sorry that we are unable to assist the consumer any further in this
situation.
 
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-02-23 20:19:48






 
[redacted]
[redacted]
[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
Smart Deal — Free
breakfast and free internet in room

Check-In: Mon, Feb 23, 2015Check-Out: Wed, Feb 25, 2015
Room Type: Queen Room with Two Queen Beds ~ Non~Smoking

- Booked for double
occupancy
Non Refundable
 
Cancellation Policy
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later or in case of no-show, 100 percent of the first night will
be charged.

Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1

First Name:

Last Name:

Use
this name for all rooms

Summary of Charges

For many of our hotels, you're able to pay the
hotel directly at the time of your stay rather than up-front at the time of
[redacted]. This new flexible feature is available at the hotel you have chosen.
x close
"Pay
When You Stay SM" room
This is a "Pay
When You Stay" room. The
hotel will bill you the amount shown below at the time of your hotel stay.

































Room Cost: (details)
avg. per room, per night

$50.99

Rooms:

1

Nights:

2

Room Subtotal:

$101.98

Taxes:

$15.30

You Pay today:

$0

Total Charges:

$117.28

Payment will be made in local
currency at the hotel.
Prices are in U.S. dollars.The hotel will determine the final total.

Mandatory
fee of is collected at the hotel.
 

I agree to the [redacted] Conditions, Terms and
Conditions and Privacy Policy by [redacted] this room.
Important Information
·     
Room Description: Queen Room With Two Queen Beds - Non-Smoking - Room Includes
Cable Tv And Tea- And Coffee-Making Facilities.
·     
Rate Description: Special Rate
·     
Hotel Freebies Details:
Smart Deal —
— Promotion Details — Negotiated Specials may be
limited to certain dates and subject to availability.
Free breakfast and free internet in room
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·     
Cancel Policy: If cancelled up to 1 day before the date of arrival, no fee
will be charged. If cancelled later or in case of no-show, 100 percent of the
first night will be charged.
·     
Additional Information About the Room You Selected: WiFi is available in all areas and is free
of charge. Pets are allowed. Charges may be applicable. Free public parking
is possible on site (reservation is not needed).
·     
Important Information From The Hotel: You must show a valid photo ID and credit
card upon check-in. Guests are required to show a photo identification and
credit card upon check-in. Please note that all Special
Requests are subject to availability and additional charges may apply.

·      All rooms are booked
for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed. All children are
welcome. All children under 18 years stay free of charge when using existing
beds. All children under 4 years stay free of charge for children's cots/cribs.
The maximum number of extra beds/children's cots permitted in a room is 1.
·      Your credit card will
be used to guarantee the reservation. The hotel will charge you directly for
room and tax. No Deposit Will Be Charged. The hotel reserves the right to
authorize your credit card prior to check-in.
·     
If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the hotel reserves the
right to cancel your reservation and may charge you a penalty.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

I have received
the consumer’s additional comments. As you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. Unfortunately, there is nothing we can add to what has
already been stated in our previous correspondence.  I am sorry that we
are unable to assist the consumer any further in this situation.
Sincerely,
N. D’[redacted]
Executive
Offices

Revdex.com, Inc.
It appears that the
consumer’s hotel room booking was purchased directly with [redacted].
For any assistance
related to [redacted] purchases, please contact [redacted] at [redacted]
(contacts below). 
[redacted]
[redacted]
[redacted] 
[redacted]
Customer Service Team Leader
e-mail: [redacted] – [redacted]
            [redacted]
            [redacted] 
Phone:
###-###-####    |  Fax: ###-###-####
Address: [redacted]
Website: www.[redacted]
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
While Priceline in its reply to the Revdex.com confirms, “the
consumer selected Priceline’s.... accommodations in the [redacted] Airport
area”, Priceline in its reply omits the
fact that I was NOT provided with an airport hotel.
The provision
of an airport hotel was the whole basis for the contract. And Priceline
breached this contract.
Instead, Priceline booked me into a hotel - the [redacted] - whose location requires a $40 cab fare from
the airport to get to, as there:
·     
is
no (free or inexpensive) shuttle to get to the hotel and
·     
there
is no public transportation available.
I relied on representation made to me by Priceline during
the booking process – see attached - that the hotel I was booking would be
located at/near the airport. It is not.
A $40 cab fare to a hotel (and $40 back to the airport) does
not constitute an “airport hotel”. Not to a reasonable person.
$40 would get me from JFK Airport to the Lower East Side of
Manhattan. Hardly an "airport hotel" district!
At law the issue is one of misleading, deceptive and unfair conduct.
The relevant legislation includes the:
·     
Connecticut
Unfair Trade Practices Act and the
·     
FTC
Act, in particular section 5.
I contracted for an airport hotel and did not receive that which
I paid for. While I would have been pleased with, I never expected a free hotel
shuttle. What I did expect is what a reasonable person would expect: that
getting to the airport hotel in the absence of a hotel shuttle would be
inexpensive.
 
I did not obtain this for the $189.28 I paid.
I require Priceline to forthwith:
a) refund
in full the $189.28 or
b) assign
me a true airport hotel of the same standard as the Courtyard by Marriott for the nights in
question or
c) assign
me a hotel on/near the Strip, of the same standard as the Courtyard by
Marriott for the nights in question.
 
If by Monday
September 29 the matter is not resolved to my satisfaction, I will book another
hotel in [redacted] as I have no intention of staying at the hotel misrepresented
by Priceline and I will file papers with a small claims court in Greenwich, CT court where I will argue
that Priceline’s conduct was deceptive and violated CUTPA. 
 
I will prove
three requirements:
·      there was a representation, omission, or other practice likely to
mislead me;
·      that my interpretation of the message was reasonable under the
circumstances; and
·       the misleading representation,
omission, or practice is material -- that is, likely to affect my decisions or
conduct.
For the record, while I am not a lawyer, I experienced
misleading conduct by three companies recently.
In Australia where I have lived in the last year, I filed
suit against [redacted], Australia’s leading water utility: [redacted], a
travel agency and [redacted].
I won all three cases. 
For further information please google:
the man who sues and always wins [redacted]
While I look forward to Priceline doing the right thing as per
(a), (b) or (c) above, by September 29, I am prepared for legal proceedings.
I thank the Revdex.com for bringing this matter to the attention of Priceline, as my four emails to Customer Service got me nowhere.
Sincerely,
[redacted]

Dear Amber,
Thank you for your patience while we researched your issue
with the [redacted] Palace Hotel & Spa.
We have researched and found
that the reservation you selected is Name Your Own Price but for the type of
reservation you selected we do not guarantee...

guest ratings. We apologize but you
reservation is still active and ready for use.
Name Your Own Price
reservations are restricted; they are non-changeable, non-refundable, and
non-transferable.
When we found a travel partner willing to accept your
price, we immediately charged you to lock in your rate and secure your
reservations. Our travel partner accepted your price on the condition that your
reservation would not be changed or cancelled. This condition, as stated
throughout the request process, is the reason customers are able to purchase
reservations at their own price.
Thank you for your patience while
resolving this issue.
Sincerely,
Mohd Sufiyan
Customer
Relations SpecialistThis
contract for request number [redacted] was originally initialed on 2014-04-09

Offer Price Per Room, Per Night:
US$ 105.00




Travel Insurance:
US$ 15.00

Subtotal:
US$ 315.00

Taxes
and Service Fees:
US$ 52.98

Priceline Hotel Coupon:
-US$ 0.00


Total Charges*:
US$ 367.98


Have a coupon code? Apply Apply Coupon Remove Coupon

This coupon is invalid or has
expired




Purchase Trip Cancellation/Interruption
Insurance
Check here to cover yourself in the event of unforeseen
illness, injury, and job loss for only USD15.00 per room per night. Details.


*Prices are in US dollars.
Important Information
 


span.iiBullet { background: transparent url(content/images/bullet_white_bg.gif) no-repeat left center; }

All rooms will accommodate up to 2 adults. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking
or non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed.
Reservation is guaranteed for arrival on the
confirmed check-in date only. If you do not check-in on the first day of
your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to a
refund.
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star level
you initially requested. The hotel that is selected may or may not be one that
you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will
immediately charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds are
not allowed. If your offer is not accepted, your credit card will not be
charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If your offer is
not accepted, your PayPal account will not be charged.
The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price.
Hotel rooms purchased through priceline are not
eligible for frequent traveler points, upgrades, vouchers, or other discounts
and incentives.

For security reasons, and to indicate that you have reviewed your request,
please initial below. Remember that you agreed to abide by priceline's
terms and conditions regarding hotel rooms and the use of the priceline.com
Web site by entering your initials when you submitted your original request.


Initial Here:


I have read, accept and agree to
abide by priceline.com's terms
and conditions, privacy policy and
the travel insurance Description
of Coverage. I have
read, accept and agree to abide by priceline.com's terms
and conditions and privacy policy.




CONTR
8090550

CONTRACT_NAME:
hotel_opaque_dynamic_contract

CONTRASION:
100

CONTRACT_VERSION_DESC:
HotOpaque Java Path Dynamic Contract

CREATION_DATE_TIME:
2011-06-09 04:46:26

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  The
reservation must be cancelled in accordance with the cancel policy. Our records
indicate that the consumer did not contact priceline until after the check-in
date; at this time the reservation was non refundable. We are sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
N. D’Angelo
priceline.com

Complaint: [redacted]
I am rejecting this response because: I have used priceline before few times, and I have never had to pre-pay any reservation I have made before. I usually don't get charged until the day I check into the hotel. Because of your single transaction and your inconsistency, I was charged with [redacted]s fees. My account is still in negative balance, due to this single transaction. I will provide proof from the bank stated all of these things occurred after that unauthorized transaction. 
 
Sincerely,
[redacted]

Dear Ms. [redacted],

face="Calibri">
We are contacting you today regarding your rental car reservation with [redacted] Rental for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that the rental partner was unable to honor the reservation. We apologize for the inconvenience. Our Rental Car Team reached out to our rental partner about your concern. We are sorry if we are unable to book a new rental car reservation for you. However, you can go back to [redacted] Rental to rent a new vehicle. Unfortunately, Mr. [redacted] will have to pay more up front but will receive the refund after the rental is completed. You may send the receipt as an attachment in reply to this email. The attachment needs to be a PDF or JPG file no larger than 2MB. Also, you may send it to fax number [redacted].
You may also send the receipts incurred due to this rental car issue during the trip for possible compensation.
We apologize for the inconvenience and hope you found this information helpful.
Sincerely,
Zadhy S[redacted]
Executive Offices

Complaint: 9973699
I am rejecting this response because:
 
The ticket cost for one person was $194.00 (base no tax), you are giving me a credit for the full cost of $432.00 (2 people + taxes), then you are going to charge me 150/person to change my flight and an additional 30 dollars for your fee?  The total "FEE" will be exactly 180.00/person with a total fee of $360.00 , this is insulting.  When your company is seriously about customer satisfaction we can do business again, until then PRICELINE.COM will not get another cent from me. 
William Gardner

Complaint: [redacted]
The email used for the reservation was [redacted]. I don't know why but I never got a confirmation email
Sincerely,[redacted]

Dear [redacted],   Thank you for taking the time to contact us regarding your reservation at the [redacted]e for Trip Number [redacted]   We are writing to let you know we received your Revdex.com complaint in our Executive...

Offices.   We understand you are requesting for a refund of your reservation because your reservation was booked for the wrong dates and you have travel insurance purchased. Please note that Travel Insurance only covers unforeseen illness, injury, baggage loss, death and more. Your reservation in normal circumstances, is non changeable, non cancelable and non refundable. As a one time exception to the cancel policy, your reservation has been canceled. A refund in the amount of 113.88 USD was issued on September 23, 2016. The Travel Insurance fee of 5.00 USD per room per night is non refundable. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.   Thank you for giving us the opportunity to assist you and we hope you find this information helpful.   Sincerely,   [redacted] Executive Offices

RevDex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
Upon hotel room
check-in/out the hotel representative provided
the consumer with the lower negotiated room rate established between
priceline.com and the hotel, which is not available to the public.
Priceline.com is a
travel agent and as such, makes hotel room rates available on behalf of the
hotels. Just like every other business, we receive reduced rates because we
sell in large volume, and if you compare our rates, you will find them to be
very competitive. We strive to offer customers the best alternatives for saving
money while at the same time maintaining profitability.
We apologize if
the consumer is disappointed with the difference in rates; however, priceline
will not be able to offer a refund for the difference in rates.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
We appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally
initialed on 2014-09-26 11:24:23

Please Review Your
Request


















































2½ Star Moderate-Plus Hotel


Which hotel will I get?




Check-In Date:




Saturday,
September 27, 2014




Check-Out Date:




Sunday, September
28, 2014




[redacted]
[redacted]
[redacted]
[redacted]
[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]






Number of Rooms:




1




Guaranteed Amenities:




Fitness Center, Free Parking,
Guest Score 7/10 or Higher




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 140.00










Travel
Insurance:




US$
5.00






Subtotal:




US$ 140.00





Taxes and Service Fees:




US$ 30.26





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 170.26




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge your PayPal account the total cost
of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







 


[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Thank you for your reply in regards to complaint  #[redacted].  The problem is that Priceline, as you can see in their reply, says to contact the airline [redacted] ([redacted]) but when I contacted them (several times already), they claim Priceline is responsible for the refund and that I should call them.  That is the reason why I contacted you because, obviously one of the companies is lying.  Please let me know if I should file a different complaint about the airline or you will take care of it because in my original letter I sent you the airline info. Thanks for your help [redacted]

Complaint: 10034024
I am rejecting this response because: I initially called for that reason but called back to cancel my stay due to my mother in law becoming hospitalized for life threatening condition. I mistakenly thought I had purchased insurance but for some reason this was not processed. When I spoke with the supervisor she laughed when she couldn't refund the money.
Sincerely,
Sharon Minto

Dear Ms. Butler,
Thank you for contacting us regarding your vacation
package purchased under Trip Number 1[redacted]7.
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund of the fee charged by [redacted] Airlines to correct the spelling of your
name.
We reviewed the call you made to purchase your vacation
package and determined the agent you spoke with did not make an error. The
agent spelled the name as Shanna Buttler using the phonetically alphabet, and
you agreed. The agent also read the details of the reservation, terms and
conditions and you again, agreed. We are sorry for any inconvenience it may
cause; however, we are unable to refund you the change fee charged by the
airlines to correct the spelling of your name as requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
Teddi Cremeans
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
 
I was not made aware as I was  [redacted] this reservation that I would not actually be doing business with Priceline.Com, but with another party, [redacted].Com, as stated in your response. Also, it was not disclosed to me from Priceline.Com as I was [redacted] my reservation, and supplying Priceline.Com with my credit card information, that my personal credit card information would be shared with third parties such as [redacted].Com and with the [redacted] directly.   This information was not included with my hotel confirmation that I received directly from you, Priceline.Com (the seller)., stating that  the price for the room would be a total of $117.28. and not $160.98 as  I was charged.
The Priceline.Com website stated that this room rate was for double occupancy, however, you failed to disclose that additional charges would apply for additional guests, and specifically what those charges would be.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I know for a fact I typed [redacted] on the site information on March 28, 2014 when I purchased my ticket. That has been altered as you can see because my initials are not **, my initials are **. The company refuses to take responsibility for the system glitch on their part due to the fact that there is no reason for me to put a last name that is not mine for I have flown frequently and know how the airlines work. Also, Priceline told me on separate calls with [redacted], [redacted] and [redacted] that I would receive a full credit back and not have to pay any fees then rebutted on what they originally told me. 
Sincerely,
[redacted]

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. We are sorry
that the consumer's selected purchase is non refundable and we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear [redacted]
 
We are contacting you today regarding your reservation
for Trip Number [redacted]
 
class="MsoPlainText">We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to unsubscribe from the promotion emails. The promotion emails sent
to customer usually have the unsubscribe link or button at the bottom of the
email. Your email address has been submitted to be unsubscribed.
Please allow up to 72 hours for the change to the
process.?
 
We appreciate your feedback and for taking the time to
send us your comments, as we are always looking for ways to improve our
service. This has been forwarded this to the appropriate group for review.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices