Priceline.com

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion. We
understand that the consumer did not have enough time to rent a vehicle due to his/her
flight arrival time. Our flights and rental car reservations are treated
independently unless booked as a package. We also do not assume that every
passenger would require a rental vehicle upon arrival. The consumer’s initialed
contract page indicates that he/she selected a Name Your Own Price reservation
disclosing that flights will start anytime between 6 AM and 10 PM, and that the
passenger will arrive no later than 12:30 a.m. the next day. I am sorry that Priceline is unable to assist the consumer
any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This contract for request number [redacted] was originally initialled on Thu Jul
30 09:59:59 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.





Airfare Details

 





















Depart:
Sat, August 1, 2015

Return:
Wed, August 5, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]or
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$250.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$43.40 per ticket

Airline Ticket Trip
Protection:

$0.00 Declined+ Add now Recommended!

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic Ticket)

Airfare Subtotal:

$293.40

Total Trip Cost:
(All prices are in US dollars)

$293.40

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available and if any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 















[redacted]
**
 
 
I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Dear Ms. Dickerson,
 
Thank you for taking the time to contact us regarding the
charges of your hotel reservation at the [redacted] for Trip...

Number
[redacted].
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
Our records show that the rate you purchased is
non-changeable, non-cancelable and non-refundable. This information was
presented to you prior to purchase when you were asked to review your
reservation, including the currency that you will be billed for this
reservation (Prices are in USD.) and the terms associated with cancellations or
changes. When you purchased your reservation, you agreed to those terms.
We are unable to change or cancel this reservation.
 
However, as a one-time exception, a refund request of
225.36 USD was submitted to our management team for review. This process can
take up to
14 days. Once the refund is approved, we will issue a
refund to your bank within one business day. Your bank will then post it to
your account. The bank processing time varies so please check with them if you
do not see it in your account within a few days.
 
I hope you find this information helpful and we thank you
for your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: when Priceline advertises "Best Price Guarantee" they don't make a mention of the 24 hr window that is needed. Had I known this and if they did their due diligence to make their customers aware of that,  maybe providing the link that you provided now about the 24 hr policy once I made the reservation ,then I would have acted accordingly. I don't feel like you care about your paying customers and it is how you train your employees too. It is sad that your company doesn't consider it important to make your customers happy ESPECIALLY considering how much competiton you have.
Also, providing me with the link to your policy is a dismissal to my complaint. 
Sincerely,
[redacted]

Hi.  Please see the response we have sent to our customer. Thanks.
 
Dear Ms. [redacted],
 
face="Calibri" size="3">Thank you for taking the time to read this email.
 
I am writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
I understand that you are still waiting for your refund. I truly apologize for the delay. We have reviewed your case with our Accounting Department and they advised that your check was sent out on October 28, 2016. You should have it within 7 to 10 business days from the above-mentioned date.
 
Thank you for your patience while we resolved your issue, and I hope you find this information helpful.
 
Sincerely,
 
Christine M[redacted]
Executive Offices

face="Times New Roman">


 
 
I am sorry that the consumer was unaware that all
rooms will accommodate up to 2 adults.
 
 On each
consumers’ contract page we place the following disclosure regarding this
issue labeled under Important Information.Important Information
 
All rooms are
booked for double occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·       
Double Occupancy
·       
All rooms are booked for double occupancy (i.e. 2 adults).
Accomodations for additional guests are not guaranteed. Some hotels may not
allow extra guests. If your hotel does allow extra guests, there may be
additional charges. These charges vary and will be payable directly to the
hotel.
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase.
 
I
hope you find this information helpful and we appreciate the opportunity to
clarify this matter.
 
Sincerely,
[redacted]
priceline.com

 

 
 
This
checkout page for trip number
[redacted] was submitted on 2015-04-23 07:23:57



Please
Review Your Request

















































5 Star Luxury Hotel, [redacted] Area
Which hotel will I get?

Check-In Date:

Saturday, April
25, 2015

Check-Out Date:

Tuesday, April 28,
2015

Region
[redacted]

City Area:
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:
[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Restaurant, Free Internet, Guest
Score 8/10 or Higher

Number of Nights:

3










 










































Offer Price Per Room, Per Night:

US$ 329.00

Travel Insurance:

US$ 15.00


Subtotal:

US$ 1002.00

Taxes
and Service Fees:

US$ 130.02

Priceline Hotel Coupon:


-US$ 0,00



Total Room Charges:

US$ 1,132.02

Apply
Coupon

Hotel Fee:

US$ 28,50

Total Cost:

US$ 1,160.52

Have a coupon code? Apply
Remove Coupon
This coupon is invalid or has expired

No surprises! Total cost includes estimated hotel fees (e.g resort
fees). Your total cost will never be higher than displayed above.

We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View
Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate
up to 2 adults. Requests for bed types (King,
Queen, 2 Doubles, etc.) or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






Initial Here:

I have read,
accept and agree to abide by priceline.com's terms
and conditions, privacy policy
and the travel insurance Description
of Coverage. I have read,
accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
 
I already contacted my financial institution and priceline, as stated previously. Priceline refuses to work with my financial institution because my name was on the hotel reservation even though I have physical proof I was 2000 miles away and was not in that city or state, let alone at that hotel. Any statement that Priceline will cooperate has been proven false twice already (denying the challenge through my financial institution and flat out refusal to accept facts via their customer service).
I am continuing to work with my financial institution, but had hoped Priceline would understand that credit fraud happens and respond appropriately instead of sending an obvious boilerplate answer that ignores stated facts.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
What was failed to communicated to Priceline was that we did not mean to accept the offer. Under the bidding field where we entered $16 (which failed to get any offers), we saw that if we signed up for the card, we would get a discount. We filled out the form to register, and pressed enter, leaving the $16 field blank. We believed that at the next screen, we would be allowed to bid again. However, it automatically assigned us a bid at $47. Thus that day, we called Priceline asking them to cancel our deal. We understood that Priceline has a policy where customers are allowed to cancel an order if another company offered a better price. However when we called, the operator did not cancel. Rather, they continued to tell our father no, perhaps due to his limited English he was not able to communicate to them properly. I attached the offer we received from Hotline. It shows that we got the deal at around $18 dollars, and the date (8/10/15) as well. Do we have to pay for a service we did not know we were agreeing to?
Thank you for your hard work,[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Corporation for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that [redacted] Corporation charged you for the
cost of this reservation when the reservation was already paid upon booking.
 
The rental partner will charge the driver at the rental
counter for optional items you add to your reservation, including any child
seats or special requests (insurance coverage, additional driver, etc.). In
addition, an additional driver can be added at the counter for a fee payable
directly to the rental car company. This information was presented to you prior
to purchase when you were asked to review your reservation, including the terms
associated with cancellations or changes. When you purchased your reservation,
you agreed to those terms.
 
 
We have contacted [redacted] Corporation on your behalf and
verified that the amount they charged for this reservation is valid because you
agreed to purchase the following items when you pick up the vehicle. These
items are not included in the total cost of the reservation that you paid upon
booking.
 
Loss Damage Waiver                                     ...⇄ $
54.00
Liability Insurance Supplement                                 55.80   
 
Personal Accident Insurance (PAI/PEC)                   27.80
Premium Emergency Roadside Service Option         31.96
Uninsured Motorist Protection                                  27.96
Additional Authorized Operator                                52.00
Concession Fee Recovery                                    ...⇄ 21.73
Energy Surcharge                                   �...⇄ /> 1.49
Tax (21%)                                     �...⇄ /> 22.19
                 
Total                                     �...⇄ /> $294.93
 
Since you've purchased the Loss Damage Waiver or
Collision Damage Insurance when you have already purchased this upon booking,
your refund for the Collision Damage Insurance has been processed. A refund for
$44.00 was issued today, July 12, 2016. We will issue a
refund to your bank within one business day. Your bank will then post it to
your account. The bank processing time varies so please check with them if you
do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

Revdex.com, Inc.
With priceline, consumers have the option to
select a specific airline, flight itinerary and airfare, or select our heavily
discounted airfares and travel anytime between 6 am and 10 pm.
As noted on the attached contract page, the consumer
opted for a discount
airfare for greater savings. Tickets will be round-trip, coach-class tickets
issued on one of priceline's package airlines. The trip will start between 6am
and 10pm on the travel dates selected, and flights will be scheduled to arrive
no later than midnight local time.
On each consumers’ contract page, including the contract
page in question, we clearly and conspicuously place the following disclosure
regarding this issue:
Flight Times Departs any time between 6AM - 10am
Your trip will start between the
departure times noted in the itinerary above, and flights will be scheduled to
arrive at your final destination no later than midnight local time.
Thank you for the opportunity to clarify.


Sincerely,
N. D'Angelo

Priceline.com



This
contract for request number
[redacted]46 was originally initialed on 2014-03-16 23:18:56

Courtyard By Marriott Miami Beach Oceanfront






Guest Rating: 7.8 / 10


33140


Distances are calculated in a straight line from point to
point10.0 miles from Miami Intl Airport (MIA)


Check-In: Thu, Mar 20, 2014Check-Out: Tue, Mar 25, 2014Nights: 5 NightsRooms: 1 RoomPersons: 2 Adults


Room 1: Sharay N. Warford


Room Type: Guest Room 1 King Cadillac Tower


· 
Freebies: Free Internet in Room



Flight
Details


We've Selected a Discount Flight
for this Package. Your exact flight times and airline will be shown to you
after your purchase is complete.





































AAA=
">
details




Departs:
Philadelphia Intl Airport (Philadelphia Intl AirportPHL)
Philadelphia, PADeparts any time between 6am - 10pm




Arrives:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FL




Airline:
Priceline Partner Airline
- Jet Aircraft
Up to 1 connection




Returning Flight Information -
Tuesday, Mar 25, 2014









Departs:
Miami Intl Airport (Miami Intl AirportMIA)
Miami, FLDeparts any time between 6am - 10pm




Arrives:
Philadelphia Intl Airport (Philadelphia Intl AirportPHL)
Philadelphia, PA




Airline:
Priceline Partner Airline
- Jet Aircraft
Up to 1 connection




Passenger and Ticket Information




Passenger 1:




Sharay Nicole Warford




Passenger 2:




Shadia Ann Green




Ticket Type:




Electronic Tickets will be
issued for this flight




Summary
of Charges





















Room 1:




Sharay N. Warford




Nights:




5




Trip Protection:




$59.00




Total Price for 2 people
prices are in US dollars




$1818.48 ($909.24/pp)






Important Information





Hotel Cancellation Policy: For the room type and rate
that you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the
full reservation amount.


Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.



Hotel Freebies:



·   Free Internet in Room




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.


Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlines. Your trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time.


You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.


You must fly on the flights
assigned to you. Upgrades and standbys are not available. If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. If any part of the ticket is unused it
has no value after ticketed departure time.


This vacation package cannot be changed,
cancelled, transferred or refunded due to our travel
partners' policies.
















Initial Here:








I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage.

Dear Ms. Przybylski,
Thank you for contacting us regarding your
reservation with Travelodge La Porte/[redacted] City Area for Trip Number
[redacted]92.
We are writing to let you know that we have received your
email in our Executive Offices.
I understand...

from your email and the
information documented in your reservation as well as the information presented
by the hotel, that you made your reservation for 4/18/14 at 1:02 AM on the 18th,
which would allow check in at 3 PM on 4/18/14. You arrived about 4:30 AM on the
18th and wanted to check in. The hotel was still on the business day of 4/17/14
and you were advised that you could not check in without paying an additional
fee for what the hotel considers still the business day of 4/17/14. You
indicated that you did not want to do that and contacted priceline. You
requested a refund but also did not want to pay the one night cancellation fee
that would have had to have been paid. You then called back after noon on
4/18/14 and again requested a full refund, but at that time the cancellation
policy indicates that after that noon cut off time on the date of check in, no
refund will be allowed. At that point the reservation was still available for
you to use. The hotel has charged priceline the full amount of the reservation
and I am sorry, but no refund can be offered to you.
Please contact us
directly at: 1-866-xxx-xxxx if you have further questions. The Executive Office
hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will
need to enter your Trip number, which is [redacted]92 when you contact us.
Please note that the number provided above is a United States phone
number, and you may incur toll charges when calling from outside the United
States or Canada.
We are sorry we did not provide you the answers you
were looking for and we thank you for your time.
Sincerely,
Steve
Kozloski
Executive Offices
Your Reservation Is
Confirmed
Thank
you for your reservation. Please print your hotel
receipt and show it at check in. For assistance please visit our customer help
area.
Print
your receipt & show at check-in.
Print Hotel
Receipt
·       
Your Name: Katrina Przybylski
·       
Priceline Trip Number: [redacted]92
Travelodge La
Porte/[redacted] City Area (hotel details)
438
Pine Lake Avenue
Laporte, IN 46350
###-###-#### photos
Check-In:
Fri, Apr 18, 2014 - 03:00 PM
Check-Out:Sun, Apr 20, 2014 -
11:00 AM
Priceline Trip Number: [redacted]92
·       
Hotel Map
·       
Print Hotel
Receipt
·       
Email Itinerary
·       
Room
1:
Katrina Przybylski
Confirmation
Number:
94929540
Room
Type:
2 Double Bed Non Smoking Room With Free Continental Breakfast, Free Wi-Fi,
Refrigerator And Microwave
Hotel
Freebies:
Free
breakfast, free internet in room and free parking
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find cars within2 miles
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pick-up date
pick-up time Midnight
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9:00 AM
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drop-off date
drop-off time Midnight
12:30 AM
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9:00 AM
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12:30 PM
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Add A Rental Car To Your Trip - No Payment Is Due Until Pick-Up Save
up to 40%
All
rental car reservations are backed by our Big Deal Guarantee.
Each winning bid‡ below will be provided by one of the following
rental partners:

Location:




Kalamazoo/Battle
Creek Intl Airport (AZO)




Pick-Up:




Mon, May. 05, 2014 -
12:30 PM




Drop-Off:




Wed, May. 07, 2014 -
12:30 PM



$106
/day
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Summary
of Charges

Billing Name:




Katrina Przybylski




Payment Method:




Visa (ending in
3025)




Room Cost:


(avg. per room, per
night)




$58.49




Rooms:




1




Nights:




2




Room Subtotal:




$116.98




Taxes &
Fees :




$12.92


We've chopped fees
on this hotel.




Total Charged to
Card: prices are in U.S.
dollars




$129.90



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Please note that this booking has been
provided by our subsidiary located in Asia, Agoda.com. To cancel your
reservation you'll need to do so for each room separately. Please use the links
below. You'll be taken to the Agoda.com site to process your cancellation.

Room 1:




Katrina Przybylski




Cancel
Room 1



[x] close window
Important Information

•




Rate Description: Websaver - Full pre-payment required upon
booking




•




Hotel Freebies
Details:


• Free breakfast,
free internet in room and free parking




•




Cancellation
Options: Per the
cancellation policy below, this reservation is no longer eligible for a
refund. Our hotel partners are unable to process a refund to your credit
card.




•




Cancellation Policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, April
17th (local hotel time). If you decide to cancel your reservation anytime
between noon on Thursday, April 17th and noon on Friday, April 18th (local
hotel time), the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Friday, April 18th).




•




Guarantee Policy: Reservation is guaranteed for arrival on
the confirmed check-in date only. If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




All rooms are booked
for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.




•




The reservation
holder must present a valid photo ID and credit card at check-in. The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.




•




Frequently Asked Questions



Customer Service

If you have any questions
or require further assistance, please visit our Customer Help
area.
You may also contact our Customer Service Department toll-free at
###-###-#### (when calling from United States/Canada), +1 212 444 0022
(when calling from anywhere else).
Please have your Priceline Trip number ( [redacted]92 ) and the phone
number you used when you placed your request ( 5747805262 ) ready when
you call.

I am in
receipt of the complaint initiated...

by the above-mentioned consumer and
appreciate the opportunity to respond.
 
Attached hereto is a copy of the
consumer’s initialed contract page agreeing to the non-refundable and non-changeable
terms and conditions of the selected purchase.
We are
sorry that the consumer’s selected purchase is non-refundable and we are unable
to assist the consumer with a change or refund.
Once again, thank you for getting in touch about
this.
Sincerely,
 
[redacted]
Priceline.com
 
 
4-star hotel in the [redacted] area
 
Check In: Tue, May 12, 2015
Check Out: Fri, May 15, 2015
 
Rooms: 2 rooms for 3
nights
Your Bid: $343.00
per room/night
Taxes & Fees: $416.46
Room Total: $2,474.46
Have a promo code?
Guest
Info (Room 1) [redacted]
Guest
Info (Room 2) [redacted]
Billing
Info [redacted]
Credit Card Info XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, fees & cancellation
policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
continue
T axes and Fees Amount: $416.46 Prices are in USD.
Cancel
Policy
This rate cannot be cancelled, changed or transferred.
Refunds are not allowed.
TERMS AND CONDITIONS PAGE
We want you to love your hotel. So please read this important
stuff.
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other
special needs (including preferences for smoking or
nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in
date only. If you do not check-in
on the first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not be
entitled to a refund. Guaranteed late night arrival. Check-out time varies by
hotel.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is
possible that the hotel you are booked in could be a Resort, which will meet or
exceed the minimum qualifications of the star level you initially requested.
The hotel that is selected may or may not be one that you have
seen during a hotel search on priceline. Any sorting or filtering options
previously used will not apply to this Name Your Own Price request. Priceline
will immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowed. If your
offer is not accepted, your credit card will not be charged.
The reservation holder must present a valid photo ID and credit
card at check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel to
the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives.
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy.
Initial Here to Accept **
 




+ Customer Payment Method:

Credit/Debit Card

 







































CC Type:

[redacted]

CC Number (Last 4 digits):

[redacted]

Expiration Date:

08/2018

Card Holder Name:

[redacted]

Card Holder Phone:

[redacted]

Billing Address:

606 Post Road E, Ste 636, Westport,
Ct
Westport CT 06880
US

 

 

+ Authorization Amount:

2474.46 USD

 



















Authorization Date:

Monday, Apr 20, 2015

Authorization Code:

87675P

Payment Method to Hotel:

Direct Bill

 




+ Total Charged By Us:

2474.46 USD

 































Offer Price per Room:

343.00 USD

Number of Rooms:

2

Number of Nights:

3

Room Subtotal:

2058.00 USD

Total Taxes and Fees:

416.46 USD

Total Cost:

2474.46 USD

 



USD - United States Dollars

[redacted]
sans-serif;">  I am sending this email to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you were seeking a compensation because your confirmed hotel was unable to accommodate you since they were fully booked on your day of check-in.   In order to research and respond to your situation, please respond to this email with any additional information you can provide to help us locate your request in our system. Your priceline.com trip number, the phone number and email address entered during booking, the names that the request was made under and any relevant dates would be extremely helpful.   I apologize for any inconvenience and hope to hear from you.   Sincerely,   [redacted] Executive Offices

Revdex.com
Re:  Ashley Odell
To whom it may concern:
We are in receipt of the complaint initiated by the
above-mentioned client.  Customer satisfaction is always our primary
concern, and it is a disappointment to learn that we have not met Ms. Odell’s
expectations.  We appreciate your patience, during our review of this
matter. 
Upon receipt of Ms. Odell’s complaint, Priceline Cruises
initiated an internal review of her travel folio. After reviewing the full
details of the reservation as well the promotion in question, we regret to
report that the reservation does not meet the minimum pricing requirement and
does not qualify for the hotel coupon promotion. 
As Ms. Odell provides in the statement, the Terms and
Conditions of the promotion does read the following:  “Offer valid for new
individual bookings made thru 3/31/14 on sailings thru 12/31/16. Bookings from
$500 - $1,000 receive $50 hotel coupon. Offer is limited to US and Canada
residents. Cruise price is defined as entire price of booking before taxes and
port charges."  Although the $718.00 cruise price that Ms. Odell
refers to does not include the taxes and fees, she is including the port
charges of $130.00 per passenger, $260.00 total.  As explained to Ms.
Odell by several of our Customer Care agents, port charges are not included in
the cruise price as defined by the Terms and Conditions for this
promotion.  The pricing breakdown, as stated on the customer invoice is as
follows:

Below is the
total cost summary for your vacation:











Your Price:




$458.00










Taxes and Port Charges:




$435.38










Processing Fee:




$24.99










Trip Protection:




Not
Purchased




























Total Price:




$918.37










Total Amount Deposited:




$918.37










Remaining Balance:




$0.00



The qualifying cruise price for the promotion is
$482.99.  This includes the voyage fare (labeled Your Price in the
invoice) of $458.00 ($229.00 per passenger) and the Processing Fee of
$24.99.  The amount is more easily found by taking the Total Price of the
vacation ($918.37) and subtracting the Taxes and Port Charges ($435.38). 
Unfortunately, because the qualifying cruise price did not meet the minimum
requirement of $500.00, the hotel coupon promotion cannot be applied to the
reservation. 
On behalf of Priceline Cruises, we appreciate this
opportunity to address our client’s concerns.  If you have any further
questions regarding this reservation, please do not hesitate to contact
us.  We appreciate your patience and understanding with this matter.
Sincerely,
Nanami Araki
Customer Care Administration
Priceline Cruises

I am sorry that the consumer was unaware that he/she selected a...

non-refundable
Name Your Own Price purchase.
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms conditions
of the purchase.
 
On each
consumers’ Name Your Own Price contract page, (including the contract page in
question), we clearly and conspicuously place the cancel policy disclosure
labeled under Important Information.
Important Information
Priceline will immediately charge
your credit card the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed.
We are sorry that the consumer’s selected purchase is non-refundable
and non-changeable.
Sincerely,
[redacted]
Priceline.com
 



This
checkout page for trip number [redacted] was submitted on 2015-06-08 11:49:45




Please Review Your Request
3 Star Upscale Hotel
Which hotel will I get?
Check-In Date:
Sunday, June 14, 2015
Check-Out Date:
Wednesday, June 17, 2015
Region
[redacted]
City Areas:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Guaranteed Amenities:
Indoor or Outdoor Pool, Guest Score 8/10 or Higher
Number of Nights:
3
Offer Price Per Room, Per Night:
US$ 60.00
Subtotal:
US$ 180.00
Taxes and Service Fees:
US$ 33.15
Total Charges*:
US$ 213.15
Have a coupon code?  Apply Coupon
*Prices are in US dollars.
We Recommend Trip Protection
Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >>
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because Priceline claims they have information that I processed my request incorrectly, but despite three separate attempts to recover the information Priceline claims to have, Priceline refuses to turn it over. To me, it appears they do not have the information, and are simply trying to make me stop complaining by pretending they did not create the error.  If they have the paperwork, please let me see it. I have asked three times. They do not have it, and therefore, they misbooked me, and are now refusing to refund me.
Priceline has permanently lost my business, and I will be telling my friends about my poor experience, and my 150 university students who fly home every break.
I am very dissapointed Priceline has decided not to show me any of their paperwork, or compensate me in any way for their mistake.
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number
[redacted]93.
class="MsoPlainText">
I am writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand, you wanted
to change your hotel as it is not in the area you wanted.  We reviewed the location of your confirmed
hotel. The hotel you received is in fact in the Gaslamp Quarter area of the map
that you reviewed on our website.
When you were submitting your request, our website stated
that your confirmed hotel could be located anywhere within that shaded area.
Under normal circumstances, your reservation is
restricted and it is not supposed to be changed or cancelled. I have reached
out to our hotel partner and they are currently allowing an exception to the
no-cancel policy and will let us cancel for you with no penalty. However, they
have not provided us a definite date until when the exception can be provided.
If you wish to proceed with cancelation option, please contact us as soon as
possible. When you call, a member of our Executive Offices will again try and
contact the hotel to determine if the hotel is still allowing the exception.
Please contact us directly at: ###-###-####. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday.
You will need to enter your Trip Number, which is
[redacted]93, when you contact us. You may also reply to this email should you
decide to take the option to cancel.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
I apologize for the inconvenience and look forward to
hearing from you soon.
Sincerely,
Berna A[redacted]
Executive Offices

I purchased an airline ticket through Priceline.com for $1200. When I had to change the departure date, they canceled the original ticket and re-booked it for $1600. However, they never booked the return flight and refuse to do so, saying the trip is complete. They claim it wasn't discussed in the call I made to them, but I obviously wouldn't buy a ticket with no return unless I was moving there, which I am not. It is just their word against mine and I am left with no recourse except to buy another one-way ticket home.

RevDex.com, Inc.
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, he/she selected a room type with
two beds; however Priceline confirmed a room with one bed.
 
Upon review of this inquiry, we have confirmed that the consumer
selected a non-refundable non-changeable reservation and selected a king bed
room type.
 
Attached
hereto is a copy of the consumer’s contract page authorizing the
non-refundable, non-changeable terms and conditions of the purchase, as well as
the selected king td room type.
 







I am sorry that the consumer’s selected
reservation is non-changeable and non-refundable.
 
I thank you for the opportunity to clarify.
 
Sincerely,
** ***
Priceline.com
 
 
 
This
checkout page for trip number *** was submitted on 2015-05-23 14:42:54






 





Please verify the following
information to continue with your request.

Please enter a phone
number.



*** *** *** *** *** *** *** ***
 
*** *** *** *** *** *** ** ***
Freebies:
Hotel Freebies:
Special Discount 10%
off

Check-In: Mon, Jun 22, 2015Check-Out: Fri, Jun 26, 2015
Room Type: King Room ~ Hearing Accessible
- Booked for double
occupancy
Non Refundable
 
Cancellation Policy
For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.































Summary
of Charges

Room Cost

$188.10

Rooms

1

Nights

4

Room Subtotal

$752.40

Taxes & Fees

$112.68

Total Charges

$865.08

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1





Use
this name for all rooms



I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 1 King Mobility Accessible W/ Roll In Shower Hi Speed
12.95/Day- In Room Safe- Workstation Bed-Lux Linens- Full Cable
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
Special Discount 10% off — Advance Purchase Offer Details.
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the total
cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
Pet Policy: Pets Allowed. 75 LBS Medium. 75.00 Non-Refundable Fee.
·     
All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.

















Initial Here:



I have read and agree to abide by the Terms and
conditions and privacy policy.

I am in receipt of the...

complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
 
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase.
 
We appreciate the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip number [redacted] was submitted on
2015-04-30 16:38:42






[redacted]
 
[redacted]
Freebies:
Hotel Freebies:
On Sale Now ->
Save 15% on this stay — Free breakfast and free internet in room

Check-In: Fri, Sep 4, 2015Check-Out: Mon, Sep 7, 2015
Room Type: 2 Queen Beds ~ Smoking Room ~ Free
Continental Breakfast~ Free Wifi~ Fridge~ Microwave
- Booked for double
occupancy
Non Refundable
 
Cancellation Policy
For the room type and rate that you've selected, you are not allowed to
change or cancel your reservation. If you cancel your room, you will still be
charged for the full reservation amount.































Summary
of Charges

Room Cost

$54.41

Rooms

2

Nights

3

Room Subtotal

$326.46

Taxes & Fees

$34.86

Total Charges

$361.32

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into each room. This person must present a valid photo ID and credit
card at check-in.












[redacted]


[redacted]


 
 
 
 
 
 
 
 
 


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 Queen Bed Smoking Room With Free Continental Breakfast,
Free Wi-Fi, Cable Tv With [redacted], Refrigerator And Microwave
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 15% on this stay — Advance Purchase Offer Details.
Free breakfast and free internet in room
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy: For
the room type and rate that you've selected, you are not allowed to change or
cancel your reservation. If you cancel your room, you will still be charged
for the full reservation amount.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 
I have read and agree to abide by the Terms and
conditions and privacy policy.

RevDex.com, Inc.
We have received the consumer’s additional comments. As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately there is nothing we can add
to our previous correspondence. The following was sent to the consumer addressing
this matter.
Sincerely,
[redacted]
Priceline.com
 
Dear [redacted],
 
Thank
you for taking the time to contact us regarding the refund of your hotel
reservation at the [redacted] for Trip Number [redacted].
 
We
are writing to let you know that we have received your Revdex.com
concern in our Executive Offices.
 
Our
records show that you have disputed the charge with your bank. We do not have
any other information. Please contact your bank as they will advise of the
outcome.
 
I
hope you find my reply helpful and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive
Offices