Printerpix

I started with Printerpix back in 2012, after becoming frustrated with two other printer companies.
A third company, had good products but, their prices were TWO high.
My relationship with Printerpix has been great over the years. The main reason is the response I
get from my customers........"This is a BEAUTIFUL book". I have to agree. The standard pages are
good enough for my photos to POP & impress everyone, I don't have to pay extra for the special professional paper.
I value the worth of a company by the way they stand behind their products or the service they give. Some time ago, I had an issue with a book. They told me to take a picture & include it in an email, I did, they agreed & sent me a replacement.....Again, the customer was happy.
More recently, I had a situation that was resolved by Representative Savio (Thanks).
Another time I talked to Representative Aishwarya, who took care of something for me (Thanks). The last time I called, I talked to Representative Clinton, he took care of something for me, the same way the others did (Thanks). I have to say, the entire team at Printerpix have the same goal.......Customer Care, Customer Service and Customer Satisfaction.
There are a couple of things that I miss, (I wish they would bring them back).
1---I use to be able to place a big group shot across two pages, from the left edge to the right edge, not any more. the group shot has to all be on one page (doesn't display properly).
Please, please consider bringing back to us the ability to place a picture across two pages.
2---Photo editing tools. Brightness etc, etc, are all gone.....What happen? I miss those tools.

Vincent was so patient with me as I fumbled through trying to refer my friends. His advise kept me at it even when I thought it was hopeless. Now I know what I was doing wrong and without his help would have given up. Great help is available to all if you just reach out on the chat and talk to Vincent. I won't hesitate to use the chat from here on because he was so informative and so helpful. I love what this company does with my photos and will use them over again and again to save my memories.

Anto R was a very efficient and effective customer service agent. He helped me advance through the website to ultimately obtain the desired result.

5 star review for Eugene who helped us tremendously with our voucher.
Thankyou!

Messaged the company to get help with their ***. Customer service did great - Vincent assisted me, and quickly and happily resolved the situation. Looking forward to seeing my pictures!

Ordered a couple 16 x 20 metal pictures of my father, who had recently passed and they came very quickly and are AWESOME!

Did not think at the time of ordering about how to hang them, went online today and used Chat to get the info I needed to order the hangers, Vincent was super helpful!

So I wanted to send out thank you cards to my friends and family, so one of my co workers suggested, I go on *** and purchase a printerpix coupon for 40 5x 7 flat cards, which worked out perfectly. I places my order through printerpix by following the instructions step by step but didn't realized, I ordered one thank you card instead of the 40 (my mistake), so I contacted printerpix through the chat room online and spoke to George S, who was great and very understanding. He was able to have my order done again the right way without charging me again. This was my first time using this company and I have to say, I will definitely recommend them and use them again in the future. thanks five stars in my book!!

I had an issue with my order and had a live chat with George S. He was very helpful with my issue.

Placed an order three weeks ago and it hasn't even shipped yet. Nobody at PrinterPix will help.
I placed an order for three 8x6 slate photo prints on July 24, 2018 (Order Number ***). The website clearly states in its shipping FAQ that for the U.S., the time for processing is 5 business days followed by 4-8 business days for shipping. I'm not mathematician but that comes to a max of 13 business days for that item to make its way to my designated shipping address. I live chatted with PrinterPix 2 weeks ago just to ask when I might receive my order since I saw it hadn't been shipped after the 5th business day. I was told I would have my item in hand no later than "14 business days." I emailed last week after I saw it still hadn't shipped by the 13th business day and nobody ever responded so I called and I was told there was an issue with the image resolution and that the matter would be escalated. I called back the next day to see if the issue were resolved and to find out why nobody reached out to me in two weeks if there truly were an imaging issue. I was hung up on. I waited one more day and called back to find out that the matter was not resolved but it was escalated again and someone would call me back "immediately" and my item would definitely be shipped by Monday. Nobody called me back and the item is still not marked as shipped so, I called again. Was told again that the matter was escalated and someone would call me back. To date, I have no items, no call backs, and I am out $32.00.

I needed updated tracking information and Aamir with the online customer service was able to help me promptly and accurately. Thanks.

Vincent was incredibly helpful in extending my expired voucher. I am very satisfied with his customer service. He was prompt and professional.

I needed hands on help to figure out the website in order to get started on a project. I got hands on help and step by step tutoring to get me comfortable. The customer service was great. He had lots of patience with this old, non-techs grandma. Today I am half way done with creating my book.

I was looking forward to my order from Printerpix. I received a *** as a gift for Pinterpix. I received my order the other day and the prints were beautiful! Only one problem- one of them had a black mark on the entire right side of the canvas. I contacted the company through their live chat function and George S answered. He asked me to send an email to customer service and then provide him the request number so he could expedite my request. He updated me frequently while he worked on having my canvas replaced. I appreciated his customer service - he was respectful, attentive, apologetic for the inconvenience, and helpful. He provided a replacement number and told me I would have a new print within 15 days. He did mention that he will request the production team to complete and ship it soon. Fingers crossed I get it early! Thank you, George, for your helpful customer service.

Thanks Vincent you was very helpful in completing my order

Savio was a huge help!!! Will keep using printerpix for gifts and the like because of the customer service I receive! Thanks, Savio!

Vincent was very helpful on fixing an issue. I had an order that was supposed to have 2 of same item but it only showed 1. Issue will soon be settled. Vincent gets a 5 star.

Aamir was prompt in helping me track my order because link in email wasn't working. Should be arriving today. Good customer service experience.

Vincent is one of the BEST customer support, very fast and professional! Thank you very much!

Vincent was a great help and appreciate everything he did to accommodate me

I had an issue with a damaged order, Printerpix sent new photos, however they sent photos from another order. This has been corrected, and I am looking forward to receiving the correct replacements soon.

Thanks for the prompt response.