I haven't used the service yet, but I had a problem with a coupon code and got excellent customer service. Vincent was able to got me a new code and detailed instructions on how to redeem it. Thanks again for all your help!
We ordered a metal print from printerpix. When it was received it didn't look like the photo we submitted. Trying to receive reprint or refund
Metal print was ordered on June 19 (order ***) and when received the background was metal and not white as it was in the uploaded photo. We contacted the company on July 2 and received an email back several days later on July 13 stating they would reprocess our order and we were given a new order number (***).
Today we contacted the company bc we have not heard anything else. We were told that the order had been cancelled bc the way it printed would not be different. They stated they would not process a refund but we could upload a different photo. We stated we would prefer a refund bc we were in need of the photo we originally ordered. We were basically told it wasn't possible.
Desired Outcome
We would like a refund of our cost and shipping since the image isn't correct and they can't offer a proper resolution.
Printerpix Response
• Aug 02, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that the Metal Print was printed as how you have upload it as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself. The replacement order was cancelled as printing the Metal Print again would have turned out the same. We have tried our best to help your find a resolution by offering you to do a brand-new project all over again (escalation in production + fastest shipping service) but you refused it.
As requested the shipping and handling cost of $ 13.95 has been refunded. It will take around 2 to 3 days to appear in your bank account.
Regarding your voucher redeemed, *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
I called Printerpix to see what I could do with an expired *** for their metal prints. I was thrilled that their agent Eugene was able to make the entries in their system that allowed me to capture the full value of the ***. I was very happy that he took the effort to do this. I can't wait to see how my metal prints turn out.
I tried to contact the company twice to resolve a complaint but have received no customer service.
I used the web site to design and purchase a photo blanket. The photo resolution and blanket quality are great but the photos are not printed straight. I have tried twice to contact customer service according to the web site's instructions but only get an auto reply and then no further service. I did get a survey to ask me how the response to my complaint went, but no resolution.
Desired Outcome
I would like the business to redo the blanket with the photos printed correctly.
Printerpix Response
• Jul 31, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are sorry to hear your concern and have received the proof of the defected product. We are pleased to let you know that a replacement order has been processed "***" .This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies for the inconvenience caused. If you have any questions, please do not hesitate to contact us as we are always here to help.
I have created several gift projects for my friends and family using Printer Pix. I love this company. The response my friends and family has had when receiving a photo book or blanket I've made has been heartwarming! They love these gifts and it was wonderful to give the gift of memories.
Printer Pix has a huge selection of photobooks, gifts which include blankets, mugs, coasters etc. ,home décor, cards, calendars, prints and pets which can be customized.
It is very easy to create a unique project. The Printer Pix software platform has hundreds of options to add photos, borders, colors, and text to customize any chosen product. You can create online by simply logging in to their website.
Customer service has been more than terrific. I've contacted customer service in the past because I needed a little help with my first project. Any contact with a customer service representative has been excellent. I have contacted the company though email and chat and both work great! They respond quickly and I feel they truly care about helping their customers. Recently I worked with Aamir. He is a gem! He helped me resolve a problem patiently and professionally! I will continue to do business with Printer Pix and I highly recommend them if you are looking for a company that provides awesome products and takes care of their customers!
Purchased a voucher that expired, I used the online chat service to see if I could get a refund. Aamir was able to assist and they extended the voucher so I may use it for the value that I purchased. Hopeful that the canvas I ordered will be as nice as the one I ordered previously.
I have been a Printerpix customer for probably 5 years or more (and estimate I've ordered about 40 to 50 books with family memories for myself and family members. (I've also created and ordered a dozen or two from competitors). I've experienced various challenges with most of the photobook companies through the years. Recently I experienced some isssues with Printerpix regarding a discount voucher purchased and finalizing order due to some discrepancies and delays in getting it resolved (of which my stress level increased as the company had just emailed indicating the software was being revised and there was a very short window to complete and order photobooks started or completed in current version). A couple calls - thankfully were answered quite promptly, included a rep actually calling me back to follow up, however still some concerning delays in resolving (especially due to the pending cancelation of current software platform). A following call today caused me more concern as I was informed of other new issues that were going to be roadblocks from getting a resolution. I called back after an hour or two and THANKFULLY they were able to work with me to FULL RESOLUTION of the various issues. I have since received confirmation that indeed my order was processing!!! So I am once again a happy customer. (I have always felt that they offer some of the best deals for photobooks, and the product is good.)
Clinton provided excellent customer service. He was attentive, helpful, and was willing to do whatever it took to resolve my issue. Clinton effectively listened to my concerns and was very considerate in his approach.
Your company is fantastic. I had an issue with my last order and Clinton (who is fabulous) took care of my issue right away with no additional cost to me. It really is nice to see a company that stands by its product with a great customer service department. Thank you and Thank you too Clinton.
Had a small issue with an order. Randy was able to help me quickly and efficiently. Would definitely recommend Printerpix products, both because of the beautiful work, and the great customer service.
Eugene was excellent! He helped me with my groupon, editing my project, billing information etc !!
He was patient, knowledgeable, funny, articulate!
5stars
I forgot to mention Eugene is an amazing customer service representative!!!! Thank you so much for going the extra mile! I just ordered more photo items!
I used the PrinterPix company for some metal prints. I have been printing photos for 30 years. The quality of their metal print product is the worst. I submitted a complaint in email with photos showing the problems. After not hearing back from the company, I called the customer service line. Customer service is in India. I asked for a refund, but they refused to issue one. I asked for a supervisor, he said they could do nothing and I would not receive a refund.
I want to give my sincere thanks to Allen, a customer support representative of Printerpix USA that helped me on 7/6/18, in resolving my case that was pending since November 2017. I had emailed and called Printerpix customer support multiple times since November 2017 and my case was not resolved until ALLEN helped me and RESOLVED MY CASE IN ONE CALL. Thank you Allen for assisting me and resolving my pending case of 8 months old. Respectfully, Exie R.
The service and my purchases have been excellent. I would give a 5 star review to the way my inquiry by phone was handled.
I haven't used the service yet, but I had a problem with a coupon code and got excellent customer service. Vincent was able to got me a new code and detailed instructions on how to redeem it. Thanks again for all your help!
We ordered a metal print from printerpix. When it was received it didn't look like the photo we submitted. Trying to receive reprint or refund
Metal print was ordered on June 19 (order ***) and when received the background was metal and not white as it was in the uploaded photo. We contacted the company on July 2 and received an email back several days later on July 13 stating they would reprocess our order and we were given a new order number (***).
Today we contacted the company bc we have not heard anything else. We were told that the order had been cancelled bc the way it printed would not be different. They stated they would not process a refund but we could upload a different photo. We stated we would prefer a refund bc we were in need of the photo we originally ordered. We were basically told it wasn't possible.
We would like a refund of our cost and shipping since the image isn't correct and they can't offer a proper resolution.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that the Metal Print was printed as how you have upload it as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself. The replacement order was cancelled as printing the Metal Print again would have turned out the same. We have tried our best to help your find a resolution by offering you to do a brand-new project all over again (escalation in production + fastest shipping service) but you refused it.
As requested the shipping and handling cost of $ 13.95 has been refunded. It will take around 2 to 3 days to appear in your bank account.
Regarding your voucher redeemed, *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
I called Printerpix to see what I could do with an expired *** for their metal prints. I was thrilled that their agent Eugene was able to make the entries in their system that allowed me to capture the full value of the ***. I was very happy that he took the effort to do this. I can't wait to see how my metal prints turn out.
I tried to contact the company twice to resolve a complaint but have received no customer service.
I used the web site to design and purchase a photo blanket. The photo resolution and blanket quality are great but the photos are not printed straight. I have tried twice to contact customer service according to the web site's instructions but only get an auto reply and then no further service. I did get a survey to ask me how the response to my complaint went, but no resolution.
I would like the business to redo the blanket with the photos printed correctly.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are sorry to hear your concern and have received the proof of the defected product. We are pleased to let you know that a replacement order has been processed "***" .This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies for the inconvenience caused. If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I have created several gift projects for my friends and family using Printer Pix. I love this company. The response my friends and family has had when receiving a photo book or blanket I've made has been heartwarming! They love these gifts and it was wonderful to give the gift of memories.
Printer Pix has a huge selection of photobooks, gifts which include blankets, mugs, coasters etc. ,home décor, cards, calendars, prints and pets which can be customized.
It is very easy to create a unique project. The Printer Pix software platform has hundreds of options to add photos, borders, colors, and text to customize any chosen product. You can create online by simply logging in to their website.
Customer service has been more than terrific. I've contacted customer service in the past because I needed a little help with my first project. Any contact with a customer service representative has been excellent. I have contacted the company though email and chat and both work great! They respond quickly and I feel they truly care about helping their customers. Recently I worked with Aamir. He is a gem! He helped me resolve a problem patiently and professionally! I will continue to do business with Printer Pix and I highly recommend them if you are looking for a company that provides awesome products and takes care of their customers!
Purchased a voucher that expired, I used the online chat service to see if I could get a refund. Aamir was able to assist and they extended the voucher so I may use it for the value that I purchased. Hopeful that the canvas I ordered will be as nice as the one I ordered previously.
I have been a Printerpix customer for probably 5 years or more (and estimate I've ordered about 40 to 50 books with family memories for myself and family members. (I've also created and ordered a dozen or two from competitors). I've experienced various challenges with most of the photobook companies through the years. Recently I experienced some isssues with Printerpix regarding a discount voucher purchased and finalizing order due to some discrepancies and delays in getting it resolved (of which my stress level increased as the company had just emailed indicating the software was being revised and there was a very short window to complete and order photobooks started or completed in current version). A couple calls - thankfully were answered quite promptly, included a rep actually calling me back to follow up, however still some concerning delays in resolving (especially due to the pending cancelation of current software platform). A following call today caused me more concern as I was informed of other new issues that were going to be roadblocks from getting a resolution. I called back after an hour or two and THANKFULLY they were able to work with me to FULL RESOLUTION of the various issues. I have since received confirmation that indeed my order was processing!!! So I am once again a happy customer. (I have always felt that they offer some of the best deals for photobooks, and the product is good.)
Clinton provided excellent customer service. He was attentive, helpful, and was willing to do whatever it took to resolve my issue. Clinton effectively listened to my concerns and was very considerate in his approach.
Vincent from the customer support chat was very helpful. I was having a problem, and he helped me figure it out and resolve it.
Your company is fantastic. I had an issue with my last order and Clinton (who is fabulous) took care of my issue right away with no additional cost to me. It really is nice to see a company that stands by its product with a great customer service department. Thank you and Thank you too Clinton.
Sincerely
Had a small issue with an order. Randy was able to help me quickly and efficiently. Would definitely recommend Printerpix products, both because of the beautiful work, and the great customer service.
Eugene was excellent! He helped me with my groupon, editing my project, billing information etc !!
He was patient, knowledgeable, funny, articulate!
5stars
I forgot to mention Eugene is an amazing customer service representative!!!! Thank you so much for going the extra mile! I just ordered more photo items!
Awesome Service!! Thank you
Good service
I used the PrinterPix company for some metal prints. I have been printing photos for 30 years. The quality of their metal print product is the worst. I submitted a complaint in email with photos showing the problems. After not hearing back from the company, I called the customer service line. Customer service is in India. I asked for a refund, but they refused to issue one. I asked for a supervisor, he said they could do nothing and I would not receive a refund.
I want to give my sincere thanks to Allen, a customer support representative of Printerpix USA that helped me on 7/6/18, in resolving my case that was pending since November 2017. I had emailed and called Printerpix customer support multiple times since November 2017 and my case was not resolved until ALLEN helped me and RESOLVED MY CASE IN ONE CALL. Thank you Allen for assisting me and resolving my pending case of 8 months old. Respectfully, Exie R.
Eh was very helpful
Allen was very curtious and helped me with my problem. I am very happy with the outcome.