Mr. George S was very prompt in helping me with the coupon issue. His knowledge in his line of work is incredible. I truly appreciate his patience, understanding & great help in resolving the issue. We need more Mr. S! Kudos to you.
I have placed 3 orders with this company for metal prints of my daughter's senior pics! I love them! Great service and product. I am now waiting on my 40 free prints and can't wait to get them! One order of metal prints was damaged by delivery agency. I chatted online with George S and he was able to get me new prints shipped out with no problems. Definitely recommend!
This company the only complain I have is while o was doing my photo books ( I was buying 10 units to give as presents in my family) the company decide to change the format of everything and by the time I finish the details in each book I couldn't make the purchase.... when I call the center they told me that I have to start all over cause they WITHOUT NOTICE change the format!! To me was incredible because it's sooo time consuming doing an album and when I did it again it was not as pretty as the anterior.. it was very desapointed.... this with the company
In other hand The customer service it's excellent and Sharon ( who attended me) was very helpful and kind and understand my need perfectly, thanks to her I hope every personnel is like her!!
The Printerpix program is not very user friendly. It would only let me upload one photo at a time from my android phone while making a photo book which took forever. I then had additional charges which I could not figure out.
When I called customer support, Sharon, was very helpful and resolved the issue. The books have not arrived yet but I am hopeful they will be nice.
I had trouble accessing some of my cache of photos and using a ***. Anto was super patient and helpful, walking me through each step, explaining things well and helping me to complete my projects.
I ordered 2 16x20 metal Prints together with some metal easels which could be used to hang the prints on the wall. The Picture quality was spectacular - we were very happy with the quality of the prints.
Unfortunately, the adhesive on the easels were not sufficient to hold the pictures up and one of them came crashing down in the middle of the night and was damaged as a result.
I called and spoke to Ivan. He was very courteous and professional. Within a week, we had received a new Print and a refund for the metal easels.
Great speedy response from Vincent, even although he was dealing with insane ramblings of a man women, who didn't know zip codes sometimes have 9 digits !! Great customer service Thank you
I purchased a PrinterPix deal on ***, and my deadline to use my voucher was upon me. I had started my project a couple weeks prior, but I did not save my project before one of my kiddoes closed it out. Then, I procrastinated some more and realized I could not find my camera to upload additional pictures! I finally found it on the expiration day, and knew I would not have enough time to finish 3 photo books in one day- not with 3 young boys! I contacted this business via LiveChat, and Anto responded immediately. I told him my situation (took full blame!) and he was very helpful. He asked me to send him a pdf of my voucher so he could best assist me. He did what he does best on his end of the line, and happily extended my deadline! He was very courteous, polite, and professional.
Very pleased with the service I received from Savio and Josh. They listened to my problem with the albums and were determined to have them corrected. My albums are being reprinted and I am anxiously awaiting their arrival. Great customer service! Will recommend Printerpix to my friends.
I received a beautiful metal picture in he maik, but noticed a scratch about an inch and a half long. I was disppoidisap, but contacted customer service (chat). A gentleman named George S helped me and was able to get a replacement sent out. I am looking forward to receiving a new product and appreciate George S's help in that process. With this type of customer service, I look forward to ordering more in the future! Thanks!
Customer service was excellent in getting me a remake on its way. Something happened in shipping I guess and there was a scratch and dent. But they were wonderful. The print itself was excellent other than the scratch and dent. I am suoer excited to get the repalcement.
Very pleased with Vincent he was extreemely helpful and help me resolve an issue I been dealing with for months!! Thank you again hopefully I can deal with you again in the future
Mr. George S was very prompt in helping me with the coupon issue. His knowledge in his line of work is incredible. I truly appreciate his patience, understanding & great help in resolving the issue. We need more Mr. S! Kudos to you.
I have placed 3 orders with this company for metal prints of my daughter's senior pics! I love them! Great service and product. I am now waiting on my 40 free prints and can't wait to get them! One order of metal prints was damaged by delivery agency. I chatted online with George S and he was able to get me new prints shipped out with no problems. Definitely recommend!
Aamir did an awesome job. Thank you so much!
I was working with Anto at PrintPix and he was awesome! Was friendly, courteous, knowledgeable and fixed my problem! Thanks Anto!
This company the only complain I have is while o was doing my photo books ( I was buying 10 units to give as presents in my family) the company decide to change the format of everything and by the time I finish the details in each book I couldn't make the purchase.... when I call the center they told me that I have to start all over cause they WITHOUT NOTICE change the format!! To me was incredible because it's sooo time consuming doing an album and when I did it again it was not as pretty as the anterior.. it was very desapointed.... this with the company
In other hand The customer service it's excellent and Sharon ( who attended me) was very helpful and kind and understand my need perfectly, thanks to her I hope every personnel is like her!!
Ash was very helpful and resolved my issue quickly and courteously
The Printerpix program is not very user friendly. It would only let me upload one photo at a time from my android phone while making a photo book which took forever. I then had additional charges which I could not figure out.
When I called customer support, Sharon, was very helpful and resolved the issue. The books have not arrived yet but I am hopeful they will be nice.
Quick resolution of my problem. I will be happy to have the project in hand.
I had trouble accessing some of my cache of photos and using a ***. Anto was super patient and helpful, walking me through each step, explaining things well and helping me to complete my projects.
I ordered 2 16x20 metal Prints together with some metal easels which could be used to hang the prints on the wall. The Picture quality was spectacular - we were very happy with the quality of the prints.
Unfortunately, the adhesive on the easels were not sufficient to hold the pictures up and one of them came crashing down in the middle of the night and was damaged as a result.
I called and spoke to Ivan. He was very courteous and professional. Within a week, we had received a new Print and a refund for the metal easels.
I worked with George S to help track down a package for my cousin's birthday. He was very helpful. I am a repeat customer.
Easy to order and hope to order again.
I was very pleased with the service I received. The young lady, Sharon was very friendly and was able to resolve my problem.
Had a question about how to use the service. Did an online chat with Vincent. Very knowledgeable and helpful.
Great speedy response from Vincent, even although he was dealing with insane ramblings of a man women, who didn't know zip codes sometimes have 9 digits !! Great customer service Thank you
I purchased a PrinterPix deal on ***, and my deadline to use my voucher was upon me. I had started my project a couple weeks prior, but I did not save my project before one of my kiddoes closed it out. Then, I procrastinated some more and realized I could not find my camera to upload additional pictures! I finally found it on the expiration day, and knew I would not have enough time to finish 3 photo books in one day- not with 3 young boys! I contacted this business via LiveChat, and Anto responded immediately. I told him my situation (took full blame!) and he was very helpful. He asked me to send him a pdf of my voucher so he could best assist me. He did what he does best on his end of the line, and happily extended my deadline! He was very courteous, polite, and professional.
Very pleased with the service I received from Savio and Josh. They listened to my problem with the albums and were determined to have them corrected. My albums are being reprinted and I am anxiously awaiting their arrival. Great customer service! Will recommend Printerpix to my friends.
I received a beautiful metal picture in he maik, but noticed a scratch about an inch and a half long. I was disppoidisap, but contacted customer service (chat). A gentleman named George S helped me and was able to get a replacement sent out. I am looking forward to receiving a new product and appreciate George S's help in that process. With this type of customer service, I look forward to ordering more in the future! Thanks!
Customer service was excellent in getting me a remake on its way. Something happened in shipping I guess and there was a scratch and dent. But they were wonderful. The print itself was excellent other than the scratch and dent. I am suoer excited to get the repalcement.
Very pleased with Vincent he was extreemely helpful and help me resolve an issue I been dealing with for months!! Thank you again hopefully I can deal with you again in the future