I contacted customer service live chat to ask about a *** voucher that was set to expire. My service representative Vincent was able to extend the voucher code for another 40 days. A great experience.
I just experienced a FANTASTIC encounter via Live Chat with Printerpix. I could not get anyone to respond to my bend metal picture delivered to our home. After over a week, I finally reached George S. He coached me through uploading my bent picture photo, then kept telling me to stay with him for minutes at a time while he researched how to take care of me, etc. I had never done a Live Chat, never uploaded a picture while on a Live Chat, and HE made me feel tended to. THANK YOU GEORGE!! Problem resolved and I am happy!!
I have to give CSR rep Clinton 5 stars because he was quick & efficient solving my latest issue with Printerpix. Don't get me wrong, they have a great quality product at a very fair price, however, I found them to be inconsistent at resolving some issues, including quality issues. Contacting customer service can be a problem if you don't happen to get a "good" representative. Clinton was that representative!
This place is fantastic. They have many *** deals and always come through. Recently, I had an issue with an order that George S helped me resolve. There were flaws and dings in my metal photos. He not only replaced them free of charge, he made sure everything was correct and that the photo was up to their specs. All these negative reviews do not reflect this company. Highly recommended!
I checked with support to track my order and help with estimated delivery date. Though Anto did not want to make some promises on date, he was courteous enough to ensure me that it would be delivered within 14 business days. Hope they will keep the word.
Worst customer service I've ever received from an online business. It's not only the mistake in printing the photo book...it was the process of getting the mistake taken care of. Long and laborious and unnecessary. If the company is in the wrong, they should do everything they can to correct the mistake. Worst customer service ever. Ever.
Printerpix Response
• Jul 18, 2018
Hi Mary D,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information.
We kindly request you to email us at [email protected] if you are still having an issue so we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
Aamir was amazing. I was having a little issue with my*** voucher and Aamir was very polite and helpful with getting my issue resolved. I've gotten like 5 blankets already made as gifts for friends/family from these guys and they've all come out amazing. Everyone loves them and I'd recommend them to anyone.
Randy at Printerpix did a fantastic job of resolving a problem I had with getting my photos printed at Printerpix. I tried numerous times with other personnel without success! Thank you, Randy, for doing an awesome job!
I am extremely pleased with the customer service that I received today. I purchased a *** a while back, that is due to expire today. I was not aware that shipping was not included as a part of the ***, and that I would have to pay for the shipping separately. I am in a financial bind at the moment, and am unable to pay for shipping until the end of the week. I was concerned that I would lose the voucher that I purchased if I didn't pay for shipping today. I contacted Customer Service and was helped by George S. He addressed my concerns right away and was very professional and friendly. I will definitely continue purchasing products from this company. I appreciate the exceptional service that I received from Mr. S.
I give Printerpix 5 Stars I love the work they do. Early this year I had 2 collage mugs and a small teddy bear with my granddaughter picture on the tee shirt the bear was wearing.I recently had 2 mink touch 50x60 collage blankets done. So far everything I brought looked beautiful. You don't have to wait long to receive your
project they mail them right away. Customer Service is great the agent Clinton I spoke to was very nice and helpful. I would definitely recommend to family and friends.
Had a problem processing five Printerpix coupons. Eugene did an excellent job in sorting out the situation - he was competent, articulate, patient and customer-oriented. BTW the process for creating the photo latte mugs was "easy, peasy" - very robust and user-oriented!
Eugene was very helpful and extended the voucher so that I can now use it. Very appreciative for that kind gesture. I look forward to working with them. That being said, since I have never used Printerpix I am unqualified to rate their product.
I contacted customer service live chat to ask about a *** voucher that was set to expire. My service representative Vincent was able to extend the voucher code for another 40 days. A great experience.
Very helpful customer service
I just experienced a FANTASTIC encounter via Live Chat with Printerpix. I could not get anyone to respond to my bend metal picture delivered to our home. After over a week, I finally reached George S. He coached me through uploading my bent picture photo, then kept telling me to stay with him for minutes at a time while he researched how to take care of me, etc. I had never done a Live Chat, never uploaded a picture while on a Live Chat, and HE made me feel tended to. THANK YOU GEORGE!! Problem resolved and I am happy!!
although I was not 100% happy with the answer, Aamir was very helpful. My dissatisfaction is with the lack of tool options, not with Aamir's service.
I have to give CSR rep Clinton 5 stars because he was quick & efficient solving my latest issue with Printerpix. Don't get me wrong, they have a great quality product at a very fair price, however, I found them to be inconsistent at resolving some issues, including quality issues. Contacting customer service can be a problem if you don't happen to get a "good" representative. Clinton was that representative!
e (Eugene) courteous and knowledgable..tried to help but printing already had begun
Printer pix is a very nice company
This place is fantastic. They have many *** deals and always come through. Recently, I had an issue with an order that George S helped me resolve. There were flaws and dings in my metal photos. He not only replaced them free of charge, he made sure everything was correct and that the photo was up to their specs. All these negative reviews do not reflect this company. Highly recommended!
I checked with support to track my order and help with estimated delivery date. Though Anto did not want to make some promises on date, he was courteous enough to ensure me that it would be delivered within 14 business days. Hope they will keep the word.
Victor was great! He hung in there with me, while I figured things out. Thank you!
Savio was very helpful. Resolved my issue fully. Thank you.
Worst customer service I've ever received from an online business. It's not only the mistake in printing the photo book...it was the process of getting the mistake taken care of. Long and laborious and unnecessary. If the company is in the wrong, they should do everything they can to correct the mistake. Worst customer service ever. Ever.
Hi Mary D,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information.
We kindly request you to email us at [email protected] if you are still having an issue so we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
Kind Regards
Printerpix Team
Aamir was amazing. I was having a little issue with my*** voucher and Aamir was very polite and helpful with getting my issue resolved. I've gotten like 5 blankets already made as gifts for friends/family from these guys and they've all come out amazing. Everyone loves them and I'd recommend them to anyone.
Victor was very helpful getting our issue resolved! Asset to your company!
Randy at Printerpix did a fantastic job of resolving a problem I had with getting my photos printed at Printerpix. I tried numerous times with other personnel without success! Thank you, Randy, for doing an awesome job!
Printerpix online chat Rep Victor - great experience - got what I needed quickly and efficiently.
I am extremely pleased with the customer service that I received today. I purchased a *** a while back, that is due to expire today. I was not aware that shipping was not included as a part of the ***, and that I would have to pay for the shipping separately. I am in a financial bind at the moment, and am unable to pay for shipping until the end of the week. I was concerned that I would lose the voucher that I purchased if I didn't pay for shipping today. I contacted Customer Service and was helped by George S. He addressed my concerns right away and was very professional and friendly. I will definitely continue purchasing products from this company. I appreciate the exceptional service that I received from Mr. S.
I give Printerpix 5 Stars I love the work they do. Early this year I had 2 collage mugs and a small teddy bear with my granddaughter picture on the tee shirt the bear was wearing.I recently had 2 mink touch 50x60 collage blankets done. So far everything I brought looked beautiful. You don't have to wait long to receive your
project they mail them right away. Customer Service is great the agent Clinton I spoke to was very nice and helpful. I would definitely recommend to family and friends.
Had a problem processing five Printerpix coupons. Eugene did an excellent job in sorting out the situation - he was competent, articulate, patient and customer-oriented. BTW the process for creating the photo latte mugs was "easy, peasy" - very robust and user-oriented!
Eugene was very helpful and extended the voucher so that I can now use it. Very appreciative for that kind gesture. I look forward to working with them. That being said, since I have never used Printerpix I am unqualified to rate their product.