I just ordered from printerpix for the first time. I am a professional photographer, so quality is extremely important to me. When my metal prints arrived, I was absolutely thrilled. Packaging was superior, resolution of the images and the gloss of the finish we all fantastic. However, there was a printing flaw that I discovered upon closer inspection. I know that can happen from time to time, so contacted customer service. Online chat was a very convenient way to address the problem. Victor was extremely helpful, made sure he understood the issue, and worked with me to resolve. I am very happy and will certainly use this company again.
I ordered 3 magic mugs through a *** but only received one mug in the mail.
I ordered 3 magic mugs and only got one. I called the company and was told I would receive a link to fix this and get my other 2 mugs but only got a link for review. I can't hive a good review as I haven't gotten what I ordered yet only part of the order.
Desired Outcome
Send my other 2 magic mugs as I've already paid for them and it is what I ordered.
Printerpix Response
• Jul 09, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that an order has been dispatched with the remaining two mugs (62562516).
This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies again for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Jul 18, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent my other 2 mugs but I had to pay $14 more for shipping! I had already paid $9 shipping the first time $23 for shipping 3 mugs is ridiculous.
Customer Response
• Jul 19, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded the charges for the replacement mugs. Thank you.
Printerpix Response
• Jul 19, 2018
Dear ***,
We are sorry to hear that you have been charged $ 14.00 for shipping for the free replacement that we have offered you as this should have not happened.
We are pleased to let you know that this amount has been refunded to your account today. Kindly let us know if you are having more issues as we hope the issue has been resolved.
Our sincere apologies for any inconvenience caused.
I contacted support to get an estimate on my order production completion. They cannot guarantee delivery dates, but can give you a general idea of 7-14 days. I spoke with Randy and told her that it would be helpful if they can expedite my order so I can receive it before I leave out of state for two weeks. She said that she will add a note on my order regarding a small rush request. But because she could not guarantee that the order will be delivered before I left, I asked if I can change the order shipping address and she was happy to do that for me. So I just did that in case order is delayed for some reason so I can still receive it while i'm away. Overall it was a good customer service experience today!
Aamir, thank you for completing a task that took your colleagues 3 weeks to figure out. Your sense of urgency is much appreciated! While I may not be returning to complete future projects (due to the aforementioned), I would like to see you being acknowledged and valued by your team. Thank your for the prompt assistance!
I have ordered several products from this company over the past year and a half. They make money on the shipping, but that is business. I had a problem with their system rejecting my address because the City was entered twice, by me, no doubt in confusing their internet form. I chatted with Amir today and he fixed it. To be sure, the order a few days ago the same thing happened and Printerpix sent me an email asking to correct the address because as today, their system rejects it if it does not match the USPS address. They are working out the bugs. Amir understood and fixed my problem quickly. I did not feel like I was talking to a robot. Thanks.
Randy was most helpful with getting a goof up fixed. I am a true believer in returning business to company's with great customer service and I appreciate his endevorz to resolve my issue. Thank you to Randy as well as his supervisor for getting things done! I will certainly return for future projects!
I worked with Victor regarding a situation I had with this printpix. He was very professional and able to resolve my problem quickly and thoroughly. I can't say enough good things about him. I would give him 10 stars if I coule
Aamir was very helpful today resolving an issue with an order received. He was patient and kind. I appreciate him taking time to listen and understand my frustrations. He spoke with his manager and supervisor on my behalf and was able to resolve the issue.
I bought a *** package and the directions to get what I wanted were not easy to find. I had to call. Then I got an email that the album was on the way but it has been 10 days and I still don't have it. Take caution with this company.
DO NOT USE. The post office returned my package despite it being addressed correctly now Printerpix wants additional shipping paid. Their customer service people are MNS and they lie. They said the package could not be delivered because the address contained the line "Happy Early Father's Day Gift". Escalation and requests for a manager are refused.
I am a bit technically challenged, so I really appreciated the help and patience of Jesse. I'm sorry to see so many complaints for this company. I have had several orders from Printerpix and had pretty positive experiences each time.
Product I received was incomplete and defective. I ordered a set of 4 mugs and only received one .
Order date : 6/15/18 Order number :***
Problem date : 6/26/18 Payment amount :$37.99 payment method : discover Item was received incomplete and defective . I ordered a set of 4 mugs and was sent 1. Product wasn't as described and pictured and quality was poor. Was supposed to be a black mug that when hot water is poured exposed pictures I selected. The mug was a light grey film that showed pictures already . When I complained they wanted me to pay for shipping cost again $25.99 . I pointed out it was their mistake and asked for refund which he refused . He also refused to send my full order unless I pay for shipping .
Desired Outcome
I want my fulll order sent no shipping cost or a complete refund
Printerpix Response
• Jul 05, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We kindly request you to login to your account and create the project again as we cannot locate any project in your account. Once finished, kindly add it to the basket and upgrade the quantity to "4". We will then login to your account and finalize the order.
This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies for the inconvenience caused. If you have any questions, please do not hesitate to contact us as we are always here to help.
I have had the pleasant opportunity to talk with Ivan at Printer Pix twice over the last couple of days. Ivan is great at his job and an excellent problem solver. I found Ivan to be genially interested in helping me. He is knowledgeable, patient and reliable . Ivan did exactly what he said he would do and did so in a timely manner. Thank you Ivan !
aamir was so helpful in fixing an error made quickly for me great service
I just ordered from printerpix for the first time. I am a professional photographer, so quality is extremely important to me. When my metal prints arrived, I was absolutely thrilled. Packaging was superior, resolution of the images and the gloss of the finish we all fantastic. However, there was a printing flaw that I discovered upon closer inspection. I know that can happen from time to time, so contacted customer service. Online chat was a very convenient way to address the problem. Victor was extremely helpful, made sure he understood the issue, and worked with me to resolve. I am very happy and will certainly use this company again.
Thank you for the awesome help Allen
I ordered 3 magic mugs through a *** but only received one mug in the mail.
I ordered 3 magic mugs and only got one. I called the company and was told I would receive a link to fix this and get my other 2 mugs but only got a link for review. I can't hive a good review as I haven't gotten what I ordered yet only part of the order.
Send my other 2 magic mugs as I've already paid for them and it is what I ordered.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that an order has been dispatched with the remaining two mugs (62562516).
This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies again for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent my other 2 mugs but I had to pay $14 more for shipping! I had already paid $9 shipping the first time $23 for shipping 3 mugs is ridiculous.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company refunded the charges for the replacement mugs. Thank you.
Dear ***,
We are sorry to hear that you have been charged $ 14.00 for shipping for the free replacement that we have offered you as this should have not happened.
We are pleased to let you know that this amount has been refunded to your account today. Kindly let us know if you are having more issues as we hope the issue has been resolved.
Our sincere apologies for any inconvenience caused.
Kind Regards
Printerpix Team
I contacted support to get an estimate on my order production completion. They cannot guarantee delivery dates, but can give you a general idea of 7-14 days. I spoke with Randy and told her that it would be helpful if they can expedite my order so I can receive it before I leave out of state for two weeks. She said that she will add a note on my order regarding a small rush request. But because she could not guarantee that the order will be delivered before I left, I asked if I can change the order shipping address and she was happy to do that for me. So I just did that in case order is delayed for some reason so I can still receive it while i'm away. Overall it was a good customer service experience today!
great customer service!
Aamir, thank you for completing a task that took your colleagues 3 weeks to figure out. Your sense of urgency is much appreciated! While I may not be returning to complete future projects (due to the aforementioned), I would like to see you being acknowledged and valued by your team. Thank your for the prompt assistance!
I had a great experience with aamir. He was very helpful and made sure all of my needs were met. Thank you so much for your great customer service!!
I have ordered several products from this company over the past year and a half. They make money on the shipping, but that is business. I had a problem with their system rejecting my address because the City was entered twice, by me, no doubt in confusing their internet form. I chatted with Amir today and he fixed it. To be sure, the order a few days ago the same thing happened and Printerpix sent me an email asking to correct the address because as today, their system rejects it if it does not match the USPS address. They are working out the bugs. Amir understood and fixed my problem quickly. I did not feel like I was talking to a robot. Thanks.
I spoke with Eugene and he is a great asset to your customer service department. Very patient, kind and knowledgeable. 5 stars for him.
Randy was most helpful with getting a goof up fixed. I am a true believer in returning business to company's with great customer service and I appreciate his endevorz to resolve my issue. Thank you to Randy as well as his supervisor for getting things done! I will certainly return for future projects!
George S did a good job at helping me fix an expired voucher I got through
I worked with Victor regarding a situation I had with this printpix. He was very professional and able to resolve my problem quickly and thoroughly. I can't say enough good things about him. I would give him 10 stars if I coule
Aamir was very helpful today resolving an issue with an order received. He was patient and kind. I appreciate him taking time to listen and understand my frustrations. He spoke with his manager and supervisor on my behalf and was able to resolve the issue.
Colton processed my request.. He clearly explained the process. I received my refund within 2 days. I am very happy with his response.
I bought a *** package and the directions to get what I wanted were not easy to find. I had to call. Then I got an email that the album was on the way but it has been 10 days and I still don't have it. Take caution with this company.
DO NOT USE. The post office returned my package despite it being addressed correctly now Printerpix wants additional shipping paid. Their customer service people are M
NS and they lie. They said the package could not be delivered because the address contained the line "Happy Early Father's Day Gift". Escalation and requests for a manager are refused.
I am a bit technically challenged, so I really appreciated the help and patience of Jesse. I'm sorry to see so many complaints for this company. I have had several orders from Printerpix and had pretty positive experiences each time.
Product I received was incomplete and defective. I ordered a set of 4 mugs and only received one .
Order date : 6/15/18 Order number :***
Problem date : 6/26/18 Payment amount :$37.99 payment method : discover Item was received incomplete and defective . I ordered a set of 4 mugs and was sent 1. Product wasn't as described and pictured and quality was poor. Was supposed to be a black mug that when hot water is poured exposed pictures I selected. The mug was a light grey film that showed pictures already . When I complained they wanted me to pay for shipping cost again $25.99 . I pointed out it was their mistake and asked for refund which he refused . He also refused to send my full order unless I pay for shipping .
I want my fulll order sent no shipping cost or a complete refund
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We kindly request you to login to your account and create the project again as we cannot locate any project in your account. Once finished, kindly add it to the basket and upgrade the quantity to "4". We will then login to your account and finalize the order.
This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer to it.
Our sincere apologies for the inconvenience caused. If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I have had the pleasant opportunity to talk with Ivan at Printer Pix twice over the last couple of days. Ivan is great at his job and an excellent problem solver. I found Ivan to be genially interested in helping me. He is knowledgeable, patient and reliable . Ivan did exactly what he said he would do and did so in a timely manner. Thank you Ivan !