I had trouble uploading my photo and enlisted the online Chat. Aamir was most helpful in getting my order placed. We will now see how the project turns out,.
My experience has been great the picture wa as bent when we got it and I contacted customer service and Clinton was very helpful in getting my issue resolved.
My order showed "invalid shipping address & hence cancelled on the website when there was no issue.
However the customer service executive Aaamir was promt via the online Chat feature on the website and informed me that the website had issues and they were dealing with technical maintenance issues. He confirmed that my order is placed successfully.
I am pleased with the overall experience dealing with the order and promt resolution of my queries.
Well I havent received the order yet, so cant coment on the quality of the product and shipping service as of now.
After finding I did not complete my order properly I spoke with Eugene and Clinton from customer service they were able to assist me with completing my order. Thank you Printer pix for helping me with this matter.
I received my photo book that I did on our trip to Normandy. As this was such a meaningful and unforgettable memory, this book needed to be as perfect as the crosses that stand perfectly straight and in line in the American Cemetery. While the quality of the book was very nice, a corner of the book was damaged in shipping. I was so pleased with the service I received from Clinton. My book will be replaced. Thank you for excellent service.
Ivan was a great help to me. I made a mistake when using a *** I had purchased for printerpix. He helped me to correct the issue with no concerns. Great job!
Sharon was very pleasant and helpful. I will give more of a review once I receive my photo book. I've already called before and still have not received my book not with her but with someone else and Still no photo book so as far as reviews go I am not giving them until I receive it.
I purchased an add on voucher to an order I placed a while back. When I went to use it there were some technical issues not allowing me to place my order. I contacted the customer service chat center and was connected with Randy. He very quickly resolved the first tech issue (was an issue with an outdated browser on my end) however my voucher then was not properly being applied. Randy followed up with me through chat and I explained the new issue which he then fixed as quickly as he did the first issue. Wow! Good customer service is so hard to find especially when its not face to face. I'm very impressed and will do business with this company in the future whenever I can. Although this review is about the excellent customer service Randy provided. I would also like to mention the quality of the product I received from my first order also exceeded my expectations. Thank you.
Sharath was very helpful in renewing an expired*** voucher. He was friendly, attentive and thorough and made sure my query was resolved in a timely fashion
I ordered product from printerpix and never received it in the mail after being promised it was shipped and it has been since the end of may
On may 14,2018 I purchased from printerpix 3 sets of 3 picture puzzles off of *** for this coming Christmas. I received two sets of the 3 in a timely manner but never received the 3rd set. I contacted them via email on May 28th. I was speaking to a gentleman named Vince S. It took days for response back and forth but on June 4th he emailed back a response saying that it had been found and that it was going to be shipped right away. I have not received my photo puzzles from them yet. The purchasing order number was ***.
Desired Outcome
I would like my photo puzzles that I have not received yet, and a refund of the 6.00 purchase price with *** and 12.00 shipping price with printerpix, for the aggravation with this company and not getting my product in a timely manner
Printerpix Response
• Jul 11, 2018
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
It seems that order *** was lost in transit and we would like to express our sincere apologies for this issue. We would like to let you know that a replacement order ***" has been processed. This order will be escalated in our production facilities and will be dispatch with the fastest postage service that we offer.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided to refund you the $12.95 that you paid for your shipping fees. It will be cleared in the next 3 to 5 business days.
Our sincere apologies again for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
I had trouble uploading my photo and enlisted the online Chat. Aamir was most helpful in getting my order placed. We will now see how the project turns out,.
My experience has been great the picture wa as bent when we got it and I contacted customer service and Clinton was very helpful in getting my issue resolved.
The representative from PrinterPix was a great help to me! He helped me finish my checkout process, which had the wrong coupon attached. Very helpful!
My order showed "invalid shipping address & hence cancelled on the website when there was no issue.
However the customer service executive Aaamir was promt via the online Chat feature on the website and informed me that the website had issues and they were dealing with technical maintenance issues. He confirmed that my order is placed successfully.
I am pleased with the overall experience dealing with the order and promt resolution of my queries.
Well I havent received the order yet, so cant coment on the quality of the product and shipping service as of now.
Very pleased with the help I received from Quinton!!
Ivan helped me to resolve my concern, which was very much appreciated. Overall, I have been happy with the customer service from Printerpix.
After finding I did not complete my order properly I spoke with Eugene and Clinton from customer service they were able to assist me with completing my order. Thank you Printer pix for helping me with this matter.
I received my photo book that I did on our trip to Normandy. As this was such a meaningful and unforgettable memory, this book needed to be as perfect as the crosses that stand perfectly straight and in line in the American Cemetery. While the quality of the book was very nice, a corner of the book was damaged in shipping. I was so pleased with the service I received from Clinton. My book will be replaced. Thank you for excellent service.
good product the people are good to work with if you like to type can only do chat would like to talk make to meany typing
Spoke with Aamir today who provide exceptional customer service! Great Job!
Ivan was a great help to me. I made a mistake when using a *** I had purchased for printerpix. He helped me to correct the issue with no concerns. Great job!
Clinton was so helpful! He resolved my issue quickly and was very knowledgeable.
I was impressed with how concerned they were in trying to help me get my book printed! Very polite, friendly and knowledgeable!
Eugene provided great customer service. Thank you so much for your patience!
Sharon was very pleasant and helpful. I will give more of a review once I receive my photo book. I've already called before and still have not received my book not with her but with someone else and Still no photo book so as far as reviews go I am not giving them until I receive it.
Clinton was very extremely helpful and very patient . I am a senior citizen and he offered me lots of support.
Aamir was most helpful, and kind. Thank you.
I purchased an add on voucher to an order I placed a while back. When I went to use it there were some technical issues not allowing me to place my order. I contacted the customer service chat center and was connected with Randy. He very quickly resolved the first tech issue (was an issue with an outdated browser on my end) however my voucher then was not properly being applied. Randy followed up with me through chat and I explained the new issue which he then fixed as quickly as he did the first issue. Wow! Good customer service is so hard to find especially when its not face to face. I'm very impressed and will do business with this company in the future whenever I can. Although this review is about the excellent customer service Randy provided. I would also like to mention the quality of the product I received from my first order also exceeded my expectations. Thank you.
Sharath was very helpful in renewing an expired*** voucher. He was friendly, attentive and thorough and made sure my query was resolved in a timely fashion
I ordered product from printerpix and never received it in the mail after being promised it was shipped and it has been since the end of may
On may 14,2018 I purchased from printerpix 3 sets of 3 picture puzzles off of *** for this coming Christmas. I received two sets of the 3 in a timely manner but never received the 3rd set. I contacted them via email on May 28th. I was speaking to a gentleman named Vince S. It took days for response back and forth but on June 4th he emailed back a response saying that it had been found and that it was going to be shipped right away. I have not received my photo puzzles from them yet. The purchasing order number was ***.
I would like my photo puzzles that I have not received yet, and a refund of the 6.00 purchase price with *** and 12.00 shipping price with printerpix, for the aggravation with this company and not getting my product in a timely manner
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
It seems that order *** was lost in transit and we would like to express our sincere apologies for this issue. We would like to let you know that a replacement order ***" has been processed. This order will be escalated in our production facilities and will be dispatch with the fastest postage service that we offer.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided to refund you the $12.95 that you paid for your shipping fees. It will be cleared in the next 3 to 5 business days.
Our sincere apologies again for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team