Thank you so much IVAN for helping me with my Printerpix stone slate order. I think so far, this is the best customer service I have experienced. I got a 3 stone slates voucher from ***. I thought it is automatic when I ordered that all 3 stone slates will be put in the cart when I put the *** voucher no. Received only 1 stone slate, so called Printerpix. Ivan explained everything in detail what I should have done but no problem, he told me to order 2 more with no shipping charges. Will definitely order from Printerpix again. The stone slate was beautiful! And the customer service was the best!
This company will allow you to begin an order, enter payment information and then will not process any orders of product, yet charge your card.
This company will allow you to begin an order, enter payment information and then will not process any orders of product, yet charge your card multiple times without your consent. Two charges were made by PrinterPix (checking account and credit card). Contacting customer service is useless as the company is fraudulent and claims that no order was processed and they are unable to do anything about charges made because the customer "has no proof" of an order placed. Thankfully, I have a dedicated fraud team with my bank which was able to reverse the charges and will be actively pursuing this company.
Desired Outcome
This business has non ethical practices and is basically robbing people without any resolution. Should someone not have a fraud department with their bank, they are basically feeding money to this company without any service or product in return and this company probably thrives on individuals like that. This company is also being sponsored though *** which is causing more havoc for others.
Printerpix Response
• Jul 04, 2018
Revdex.com CASE#: ***
Dear***,
Thank you for your purchase from Printerpix. Unfortunately, due to a technical issue, your orders *** were incorrectly processed by our system and you were charged erroneously.
Please note that your payment has been refunded, and should appear on your credit card or bank statement.
We have implemented new updates to our system to resolve this issue. We are sorry for any inconvenience this has caused and would like to offer you 65% OFF your next order as a token of our apologies.
On the cart please use the code *** to apply the discount.
If you have successfully re-ordered and received a confirmation email, you do not need to do anything else.
For any questions, please do not hesitate to reach our customer care management team on [email protected]
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Response
• Jul 08, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
Despite the response from PrinterPix, my bank has been actively pursuing them for the refund and I have IN WRITING a letter received 7/7/18 stating that PrinterPix has refused to issue a refund and therefore my bank will have to dispute the charge as they 100% cover its members from fradulaent companies like PrinterPix, thankfully!
PrinterPix is fraudulent and lacks integrity when it comes to being a "business". I will never use, nor recommend PrinterPix to anyone I know and I HIGHLY suggest avoiding PrinterPix at all costs. It would be in the best interest of Revdex.com and all consumers to seriously warn other shoppers so that they are not victims to the fraud going on with PrinterPix.
Printerpix Response
• Jul 16, 2018
Revdex.com CASE#: ***
Dear***,
We would like to let you know that both orders "***" were refunded on the 28/06/17 (a day after this case was opened) under the following transactions ID.
Can you kindly confirm us if you have received the refund so we can assist you further?
Our sincere apologies for any inconveniences caused.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
I had issues with my order and Ivan the customer service rep was awesome in helping me resolve the issue. He even stayed on the phone with me to place my new order which he promised someone would complete at the other end. He was very professional too.
I always use Printerpix for items for my home and to create gifts. In the past I have had little interaction with customer service but today I needed assistance with an order. I used the online chat feature and found the service from Aamir to be above and beyond what I expected. The responses were quick and the issue was resolved in minutes. I cannot say enough positives about the products I have ordered and now the help from Aamir.
I was having issues at check out with Printerpix.com and through their online chat Randy helped me and in a few minutes I was able to complete my order. He was most helpful and responsive. Great customer service.
I had a very positive experience today with RANDY at the Printerpix Live Chat service. I had some spendy vouchers that had expired due to the emails going into my junk folder and Randy was the king of customer service today...going to his supervisor to see if I could get the expiration date extended on my vouchers. We were disconnected three times during the chat...probably on MY end but each time, Randy was able to pick up the chat again and continue with helping me. I want to be clear that TODAY was a good experience and RANDY was wonderful however, I have had some less than positive experiences with Printerpix in the past. But I will give my review based on today's experience...thanks to Randy!
My biggest complaint about Printerpix and their vouchers is even if you order multiple vouchers for the same thing, each one is shipped separately and thus carries an added extra shipping charge when you redeem. Last year we ordered 20 calendars thinking they would all come together but each one was separate with a separate $5.00 shipping charge.
Randy was great and fulfilled the other 9 of my 10 mugs *** order which I got confused on. To get the 10 you have to pay the large ground shipment and it offers a 2 day upgrade for half of the price and it's actually for a single mug and wasn't indicated that way. So if you *** with more than one mug pay the large ground shipping. Happy they fixed it and invoiced me the shipping difference.
Printerpix Response
• Jun 22, 2018
Dear Steve B,
Thank you so much for taking the time to leave us your warming feedback.
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
If you have any questions, please do not hesitate to contact us as we are always here to help.
My order was delivered to the wrong address. After speaking to couple of representatives at Printerpix I finally spoke with Sharath. He is the best customer service rep. I've spoken to at Printerpix. He was easy to understand and helped resolved my problem quickly without giving me the "go around" which I received earlier.
Overall I've had a great experience with Printerpix. Love the quality of their work.
Printerpix Response
• Jun 22, 2018
Dear Marcellina G,
Thank you so much for taking the time to leave us your warming feedback.
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
If you have any questions, please do not hesitate to contact us as we are always here to help.
I had Victor and as a rep he was very helpful to me. I am grateful for the time he took to talk to me. My view of the business as a whole improved throughout time because I had an issue with getting some of their products through*** but it couldn't accept more than one promo code per order. I just didn't feel like *** made this clear and the shipping and wall hanging kit was expensive with Printer pix. Although, they brought the cost down for me and I am grateful for how they handled it after all the trouble I went through.
Printerpix Response
• Jun 20, 2018
Hi Nicole,
Thank you so much for taking the time to leave us your warming feedback. We hope we can continue to be of assistance through any difficulty or issue encountered.
I really really liked the products I ordered. The picture quality was great! There was some irregularity in the material of the product but once I spoke to the representative Jesse, he rectified the problem immediately. His professional customer service was awesome!! I will definitely be ordering from Printerpix again.
Printerpix Response
• Jun 22, 2018
Dear Pytel,
Thank you so much for taking the time to leave us your warming feedback
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
If you have any questions, please do not hesitate to contact us as we are always here to help. Kind
I would like my refund that I was told that I would be receiving because if the chipped picture mugs I ordered for birthdays back in March.
I have been told through several emails from printer pix that my money would be refunded because the mugs that ordered were defective and chipped at the top. I have been waiting since April to get this resolved. Each time I ask about it now they say my case has been forwarded to support staff. The last real email I got was from David with printerpix and he said the refund would be on my account in 7 to 14 working days backing April 19. So they are not doing what they said they were going to do.
Desired Outcome
My refund for the product and all that I spent on shipping. About $70
Printerpix Response
• Jun 12, 2018
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we would like to let you know is that we are extremely sorry for the inconvenience caused again. A new replacement order *** has been created. This order will be escalated in our production and will be dispatched with the fastest postages service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $29.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Customer Response
• Jun 12, 2018
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to receive another shipment. I would like a refund of $50. That would include my shipping and what I paid on Groupon for the items. Thank you.
Printerpix Response
• Jul 02, 2018
Revdex.com CASE#:***
Dear ***,
We would like to let you know that a refund of $ 29.95 that you paid for your shipping fees was made on the 6/25/18 with the following transaction ID:***
We have contacted Groupon on the 6/14/18 regarding the refund on the voucher and the refund was applied on the day for voucher: ***.
Can you kindly confirm us if you have received the two refunds mentioned above ?
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
I called for assistance with an expired *** and was pleasantly surprised with how quickly Sharon jumped in to help. I didn't expect to get an extension and she was very pleasant and professional. I will definitely use you again. Thank you Sharon!!!!
Excessive shipping charges, poor quality product, wont refund my money
I ordered 3 blankets using 2 ***. One for one blanket and another*** for 2. I was charged exorbitant shipping. When I received the first blanket, I found the quality to be extremely poor. I contacted the company by phone and told them to not ship the rmaining blankets and to give me an address to ship the blanket I received back. The refused. I received the other 2 blankets and they were aweful as well. I have been trying to get them to refund my money for the 3 blankets and the shipping for a month now to no avail.
Desired Outcome
I want to send the blankets back at my own cost for a refund of the cost of the blankets plus the cost of what they overcharged me for shipping.
Printerpix Response
• Jun 08, 2018
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture for the inconvenience caused we would like to let you know that a replacement has been issued for the two orders (***). These orders will be escalated on our production facilities and will be shipped with the fastest postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $37.94 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Customer Response
• Jun 08, 2018
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the $37.94 is refunded to my account within the amount of time stated,3-5 business days, I am satisfied. My hope is that no one else experiences what I have with this company.
Just chatted with George S. He was very helpful in correcting a problem. He corrected it professionaly. Best chat I've had in months. Great experience.
Printerpix Response
• Jun 11, 2018
Dear Lawrence J,
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
We hope that you will shop with us really soon.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Have used Printerpix in the past and always loved their products. Received a damaged metal print and within a half hour, George S via Chat, had a replacement ordered. He was courteous, thorough and I am a happy customer.
Thank you so much IVAN for helping me with my Printerpix stone slate order. I think so far, this is the best customer service I have experienced. I got a 3 stone slates voucher from ***. I thought it is automatic when I ordered that all 3 stone slates will be put in the cart when I put the *** voucher no. Received only 1 stone slate, so called Printerpix. Ivan explained everything in detail what I should have done but no problem, he told me to order 2 more with no shipping charges. Will definitely order from Printerpix again. The stone slate was beautiful! And the customer service was the best!
This company will allow you to begin an order, enter payment information and then will not process any orders of product, yet charge your card.
This company will allow you to begin an order, enter payment information and then will not process any orders of product, yet charge your card multiple times without your consent. Two charges were made by PrinterPix (checking account and credit card). Contacting customer service is useless as the company is fraudulent and claims that no order was processed and they are unable to do anything about charges made because the customer "has no proof" of an order placed. Thankfully, I have a dedicated fraud team with my bank which was able to reverse the charges and will be actively pursuing this company.
This business has non ethical practices and is basically robbing people without any resolution. Should someone not have a fraud department with their bank, they are basically feeding money to this company without any service or product in return and this company probably thrives on individuals like that. This company is also being sponsored though *** which is causing more havoc for others.
Revdex.com CASE#: ***
Dear***,
Thank you for your purchase from Printerpix. Unfortunately, due to a technical issue, your orders *** were incorrectly processed by our system and you were charged erroneously.
Please note that your payment has been refunded, and should appear on your credit card or bank statement.
We have implemented new updates to our system to resolve this issue. We are sorry for any inconvenience this has caused and would like to offer you 65% OFF your next order as a token of our apologies.
On the cart please use the code *** to apply the discount.
If you have successfully re-ordered and received a confirmation email, you do not need to do anything else.
For any questions, please do not hesitate to reach our customer care management team on [email protected]
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Despite the response from PrinterPix, my bank has been actively pursuing them for the refund and I have IN WRITING a letter received 7/7/18 stating that PrinterPix has refused to issue a refund and therefore my bank will have to dispute the charge as they 100% cover its members from fradulaent companies like PrinterPix, thankfully!
PrinterPix is fraudulent and lacks integrity when it comes to being a "business". I will never use, nor recommend PrinterPix to anyone I know and I HIGHLY suggest avoiding PrinterPix at all costs. It would be in the best interest of Revdex.com and all consumers to seriously warn other shoppers so that they are not victims to the fraud going on with PrinterPix.
Revdex.com CASE#: ***
Dear***,
We would like to let you know that both orders "***" were refunded on the 28/06/17 (a day after this case was opened) under the following transactions ID.
Can you kindly confirm us if you have received the refund so we can assist you further?
Our sincere apologies for any inconveniences caused.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
I had issues with my order and Ivan the customer service rep was awesome in helping me resolve the issue. He even stayed on the phone with me to place my new order which he promised someone would complete at the other end. He was very professional too.
I received an outstanding service from Sam M. His service was exceptional, quick turnaround and cordial.
I always use Printerpix for items for my home and to create gifts. In the past I have had little interaction with customer service but today I needed assistance with an order. I used the online chat feature and found the service from Aamir to be above and beyond what I expected. The responses were quick and the issue was resolved in minutes. I cannot say enough positives about the products I have ordered and now the help from Aamir.
I was having issues at check out with Printerpix.com and through their online chat Randy helped me and in a few minutes I was able to complete my order. He was most helpful and responsive. Great customer service.
I had a very positive experience today with RANDY at the Printerpix Live Chat service. I had some spendy vouchers that had expired due to the emails going into my junk folder and Randy was the king of customer service today...going to his supervisor to see if I could get the expiration date extended on my vouchers. We were disconnected three times during the chat...probably on MY end but each time, Randy was able to pick up the chat again and continue with helping me. I want to be clear that TODAY was a good experience and RANDY was wonderful however, I have had some less than positive experiences with Printerpix in the past. But I will give my review based on today's experience...thanks to Randy!
My biggest complaint about Printerpix and their vouchers is even if you order multiple vouchers for the same thing, each one is shipped separately and thus carries an added extra shipping charge when you redeem. Last year we ordered 20 calendars thinking they would all come together but each one was separate with a separate $5.00 shipping charge.
Ivan was super helpful and courteous with helping me to get an extension for my new blankets.
Randy was great and fulfilled the other 9 of my 10 mugs *** order which I got confused on. To get the 10 you have to pay the large ground shipment and it offers a 2 day upgrade for half of the price and it's actually for a single mug and wasn't indicated that way. So if you *** with more than one mug pay the large ground shipping. Happy they fixed it and invoiced me the shipping difference.
Dear Steve B,
Thank you so much for taking the time to leave us your warming feedback.
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
My order was delivered to the wrong address. After speaking to couple of representatives at Printerpix I finally spoke with Sharath. He is the best customer service rep. I've spoken to at Printerpix. He was easy to understand and helped resolved my problem quickly without giving me the "go around" which I received earlier.
Overall I've had a great experience with Printerpix. Love the quality of their work.
Dear Marcellina G,
Thank you so much for taking the time to leave us your warming feedback.
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I had Victor and as a rep he was very helpful to me. I am grateful for the time he took to talk to me. My view of the business as a whole improved throughout time because I had an issue with getting some of their products through*** but it couldn't accept more than one promo code per order. I just didn't feel like *** made this clear and the shipping and wall hanging kit was expensive with Printer pix. Although, they brought the cost down for me and I am grateful for how they handled it after all the trouble I went through.
Hi Nicole,
Thank you so much for taking the time to leave us your warming feedback. We hope we can continue to be of assistance through any difficulty or issue encountered.
Best Wishes,
Printerpix Team
I really really liked the products I ordered. The picture quality was great! There was some irregularity in the material of the product but once I spoke to the representative Jesse, he rectified the problem immediately. His professional customer service was awesome!! I will definitely be ordering from Printerpix again.
Dear Pytel,
Thank you so much for taking the time to leave us your warming feedback
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
If you have any questions, please do not hesitate to contact us as we are always here to help. Kind
Regards
Printerpix Team
Great job Clinton!
Dear Pytel,
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
We hope that you will shop with us really soon.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I would like my refund that I was told that I would be receiving because if the chipped picture mugs I ordered for birthdays back in March.
I have been told through several emails from printer pix that my money would be refunded because the mugs that ordered were defective and chipped at the top. I have been waiting since April to get this resolved. Each time I ask about it now they say my case has been forwarded to support staff. The last real email I got was from David with printerpix and he said the refund would be on my account in 7 to 14 working days backing April 19. So they are not doing what they said they were going to do.
My refund for the product and all that I spent on shipping. About $70
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we would like to let you know is that we are extremely sorry for the inconvenience caused again. A new replacement order *** has been created. This order will be escalated in our production and will be dispatched with the fastest postages service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $29.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want to receive another shipment. I would like a refund of $50. That would include my shipping and what I paid on Groupon for the items. Thank you.
Revdex.com CASE#:***
Dear ***,
We would like to let you know that a refund of $ 29.95 that you paid for your shipping fees was made on the 6/25/18 with the following transaction ID:***
We have contacted Groupon on the 6/14/18 regarding the refund on the voucher and the refund was applied on the day for voucher: ***.
Can you kindly confirm us if you have received the two refunds mentioned above ?
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Victor at Printerpix was very helpful. I had a problem and he had a fast and easy solution. I will recommend Printerpix to family and friends.
George S was 100% helpful to my needs and he did an amazing job doing so and was super fast about doing so also
I called for assistance with an expired *** and was pleasantly surprised with how quickly Sharon jumped in to help. I didn't expect to get an extension and she was very pleasant and professional. I will definitely use you again. Thank you Sharon!!!!
Excessive shipping charges, poor quality product, wont refund my money
I ordered 3 blankets using 2 ***. One for one blanket and another*** for 2. I was charged exorbitant shipping. When I received the first blanket, I found the quality to be extremely poor. I contacted the company by phone and told them to not ship the rmaining blankets and to give me an address to ship the blanket I received back. The refused. I received the other 2 blankets and they were aweful as well. I have been trying to get them to refund my money for the 3 blankets and the shipping for a month now to no avail.
I want to send the blankets back at my own cost for a refund of the cost of the blankets plus the cost of what they overcharged me for shipping.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture for the inconvenience caused we would like to let you know that a replacement has been issued for the two orders (***). These orders will be escalated on our production facilities and will be shipped with the fastest postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $37.94 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as the $37.94 is refunded to my account within the amount of time stated,3-5 business days, I am satisfied. My hope is that no one else experiences what I have with this company.
Just chatted with George S. He was very helpful in correcting a problem. He corrected it professionaly. Best chat I've had in months. Great experience.
Dear Lawrence J,
We strive to maintain a 100% customer satisfaction to our clients. I'm glad that our team managed to get your issue fixed.
We hope that you will shop with us really soon.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Have used Printerpix in the past and always loved their products. Received a damaged metal print and within a half hour, George S via Chat, had a replacement ordered. He was courteous, thorough and I am a happy customer.