Professional Account Management

Review: On January 13, 2014 I pulled a consumer credit report which indicated that I had a $70.00 collection with Professional Accounts in Milwaukee, WI. The original account was from The City of [redacted] parking enforcement. I do not recall getting a ticket and am certain that I never recieved information that there was a collection. I found this out by accident but because the amount is so insignificant I called Professional Accounts on 1/15/2014 in order to pay the account if they would delete the account from my tri-merged credit report. I dialed the number listed on my credit report for Professional Accounts, ###-###-####, verified some personal information to pull up my account via the automated system and then was transferred to a live person, [redacted].

I explained the situation to [redacted], and let him know that I would pay the $70.00 if his company would agree to delete the account. [redacted] informed me that "collectors have no ability to delete information once it is in collections." I asked [redacted] if he was saying that they would not delete the information or if no deletion option existed. He replied "the only way to get this deleted was to call the credit bureaus", I told him that I work in the Financial Services industry and that I know that this is not true, he said "We can only mark this account paid in full, there is no way to delete this account".

While I am fully aware that Professional Accounts is not obligated to delete this account once I pay it, it is certaily within their right to do so and more importantly [redacted]'s information about the lack of ability to do so is not only false, it directly conflicts the language in the Fair Credit Reporting Act which specifically carves out a collectors LACK of requirement to report negative information, even if it is accurate.

Please conduct all correspondence via email. [redacted]Desired Settlement: I want this account deleted once I pay the $70.00

Please conduct all correspondence via email. [redacted]

Business

Response:

The representative was correct in stating we update the credit bureau as “paid in full” once a debt which has been reported to the credit bureau and is paid. It is not our policy to delete records. The deletion of records from credit bureaus is not a condition of payment nor should it be used to negotiate payment. The citizen is responsible for the debt and should make payment.

Review: I received a letter stating that they were attempting to collect a $60 unpaid parking ticket from 2005 in Florida. I never received such ticket. PAMLLC has yet to provide a full dismissal of the collection efforts.Desired Settlement: For this to be deleted and an apology issued for this mistake.

Business

Response:

I have spoken to the citizen and have sent her an email requesting additional information. Once received I will complete an investigation and resolve her concerns.

I have been in contact with this business for the last 3-4 months. I paid a couple invoices through their website in November 2015. The invoice amounts have not posted onto the NTTA Texas account and shows a zero balance on the PAM account. I'm now in limbo status on when these charges will be cleared so I am not getting additional duplbills through NTTA. To help clear up this situation, I contacted the PAM today to find out why these bills are in limbo status. Well, the customer service employee, Alisia, was rude when I asked to speak with a supervisor. She told me there was no way I could speak to anyone. When I told her I would give her my number for someone to call me back, she refused to take it and hung up the phone. I have called several times throughout the months about these same invoices and would only like answers on the money I paid, but she refused any help. I've never had the issue before, but with her. In conclusion, I had to call back, wait another 5 minutes for someone to answer my call, explain my situation again.....to only be directed to a voicem......only to be put on hold again. As of now, I still dont have this issue resolved. It is going on 4 months and my next step is my attorney.

I called the Professional Account Management, L.L.C. at (866) 353-7145, upon calling you are greeted by a machine and if you don't have the information being requested you can't move forward. luckily I was able to get this information from equinox, I spoke to a lady who immediately told me "so how do you want to make a payment". I explained to her that I was not aware of any of the items that were listed on my credit report. and she said it was a speeding ticket. that went from 100 to 350. I explained to her that I never got any kind of notification and that I would like to dispute it. she then got upset and said you need to write a letter and hung up. without giving me future assistance of to whom I should write the letter to. clearly they are not saying something that I need to know. because I do plan on challenging these alleged traffic camera tickets that I never received. this shows a lack of professionalism from this company and I would like it to be known. and even though you ask to speak to a manager you don't get an answer back.

Review: I received a collection notice from Law Enforcement Systems LLC in the amount of $106.60 and when I called them I was told that it was for a toll violation in the amount of $6.60 I am disputing this bill because I have never received a bill from Transurban - 495 Express lanes for the original $6.60 and feel as though this is a scam. Law Enforcement Systems LLC offered to settle with me for the amount of $79.99 which is also a rip off scam. I have always paid all my bills and I have perfect credit so there is no way that I would have not paid a $6.60 bill. There should be a law to protect the consumer against this kind of predatory collection policies.Desired Settlement: I am willing to pay the $6.60 toll violation and I do not feel as though the bill should be increased by 16 times.

Business

Response:

RE: Revdex.com WI [redacted]

Dear Mr. [redacted],

Review: I filed chapter 7 bankruptcy in 2008 to get rid of overwhelming debtDesired Settlement: Would like this charge to be taken off my credit

Business

Response:

RE: Revdex.com WI [redacted]

Review: I have tried to contact this company on many occasions regarding a disputed collections on my account. I am unable to get in contact with anyone because the numbers listed on the credit report and the Revdex.com website lead to a dead end. Either the phone line hangs up after hearing "we are now connecting your call" or the call gets stuck in a continuous loop of "thank you for calling, we are now transferring your call", without ever being transferred. I don't understand how this collection agency can place an actively disputed collection on my report without allowing me to speak to anyone in order to try to verify or resolve the issue. I have also not received any correspondence in the mail regarding this account. In the meantime, my credit score is suffering and I am left with no recourse.Desired Settlement: Professional Account Management needs to provide a way for consumers to be able to speak with someone to discuss collections that are placed on their credit, especially when the validly of the collections account is in question. I have submitted documentation showing that they ticket was invalid and I am still having to deal with the consequences. I would like this removed from my credit report.

Business

Response:

RE: Revdex.com# [redacted] Revdex.com MD [redacted]

Dear Revdex.com,

Thank you for the opportunity to respond to the complaint from Mr. [redacted]. We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary. The District of Columbia issued a parking ticket on August 16, 2015. Professional Account Management, LLC (PAM) has attached validation of the ticket to this response.

We have contacted Mr. [redacted] and discussed our findings. While Mr. [redacted] may not agree with our position, we have completed a thorough review of the facts and stand by our decision.

Sincerely,

[redacted], Compliance Manager

Professional Account Management, LLC

Review: Professional Account Management LLC's deliberate attempt to extort additional payments and negatively affect my credit rating.

This collection agency keeps sending me bills for $184 even though I have written to them that I paid for a traffic ticket to DC DMV Adjudication Services not once but twice. This is despite the fact that DMV has failed to provide documentation that I was the driver. I sent this collection agency all the correspondences. They have ignored all of the correspondence and persisted in sending threatening collection notices, automated phone calls and have negatively affected my credit report. Since it appeared that they simply will not listen to reason or perform proper due diligence with DC DMV Adjudication Service, I sent them another check for $184. Nevertheless, they keep sending more threating letters, making phone calls and have not done anything to remove the negative credit report that they have filed.Desired Settlement: Correct their erroneous credit reporting and send documentation to that effect

Acknowledge that they have now received my payment three times for the same ticket

Stop threatening letter and phone calls

Do proper due diligence with DC DMV Adjudication Service

Business

Response:

Our records indicate that we received payment on 2/7/2014. The credit bureau file has also been corrected.

Review: On May 2nd 2015, I received an invoice for a parking ticket ([redacted]) for an amount due of $35.00. I made payment of that amount on May 4th, USAA Federal Savings Bank Check #[redacted]. This check was posted to my account on May 19th. On July 13th, I received another notice that $20 was due for the same citation number. I contacted Professional Account Management L.L.C. who indicated that this was a late fee. Despite my payment within 2 days of receipt of the original statement, and Professional Account Management L.L.C. failing to deposit my check for two weeks, and not contacting me again for two months following payment that their position was that I owed more, their customer service representative's only response was to threaten continued collection efforts. I asked to be contacted by a supervisor on two occasions. Both times I was redirected to voice mail where I left messages asking to be contacted. I have not received a return phone call as of this complaint. Professional Account Management LLC is not making a good faith effort to explain their delay in depositing my payment, the reason for the late fee.Desired Settlement: In anticipation of potential litigation, I will attempt through this process to have the dispute resolved. I seek acknowledgement of full payment and correction of any information concerning this ticket to all credit scoring entities (EXPERIAN, EQUIFAX, etc)

Business

Response:

RE: Revdex.com [redacted]Dear Mr. [redacted],Thank you for the opportunity to respond to the complaint from Mr. [redacted]. We have submitted the account to the City of Annapolis for research specifically related to Mr. [redacted]’s complaint regarding payment posting and fee assessment. We have chosen to suspend all collection activity pending the results and will provide a final response upon completion of the requested research. During this time period prior to our final response, I would like to clarify that Professional Account Management has not reported this account to any credit reporting entities and does not access additional fees after placement of accounts from our City of Annapolis client. Sincerely,[redacted]Professional Account Management, LLC

Review: I received a billing statement for paid tickets to the City of [redacted]. The tickets date back from 12/31/05 - 3/9/06. These tickets were paid back in 2007 when my vehicle was booted for these unpaid tickets at the time. Afterwards, I have never received any further collection notices of billing statements until today 8/11/13, some 8 years later.Desired Settlement: Stop contacting me and do not report this on my credit report. These tickets have been paid.

Business

Response:

We are conducting an investigation as to the citizens claims and will report back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I reject this business resolution and will contact the original creditor myself.

Review: I had reported Professional Account Management to the Revdex.com in the past, regarding a derogatory item on my credit report. I had disputed the collection, but as a result of the mitigation of the Revdex.com, PAM sent me confirmation that the derogatory item was valid, with an agreement that they would remove the item from my credit report on subsequent payment.

I have since paid the amount due, but the derogatory marks have still not been removed from the 3 bureau reports. I have complied in full with the previous agreement, and I expect them to do the same, and remove the derogatory items.

Thank you,

[redacted]Desired Settlement: I expect to see these derogatory items removed from all 3 of the bureau reports. Only then will I be satisfied. Please and thank you.

Business

Response:

Mr. [redacted],

The request to delete was originally submitted to Transunion on 9/10/14 after the customer made payment. A second submission was sent today to delete the record from the customer's credit report. We only report to Transunion so a deletion request to the other credit reporting agencies is not required at this time.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I see that is actually TransUnion that has not taken the correct action yet, and I appreciate the business' second attempt at removing the marks from TU.

Regards,

Review: I reviewed my credit file and noticed a total of 22 collections (most of them duplicates) with a total of $2792 from this company. I called and was advised that I only owe roughly about $600. These were all as a result of citations issued to my brother who was using my second car for a delivery job to make ends meet in these tough times. Numerous attempts have been made to get this resolved but have all been unsuccessful. I really have nothing to say about the reps after reading other comments except for a company like this you would expect some improvements, but I just reminded myself of the type of business they are involved in.Desired Settlement: My goal is to resolve the all issues with this company but I'm unable to if I can get accurate information from them, and if there is a discrepancy between the money owed and the amount of collections filed against my credit report then I'll need them to fix the issue. I hope this will at least get me the help I'm looking for.

Business

Response:

After review of the account referenced in Revdex.com complaint# [redacted] for [redacted], it should be noted that the customer has a total of 29 account listings with Professional Account Management from the District of Columbia for various vehicle related tickets. The total balance owed is $3374.00. The customer may contact our office to discuss resolution for all accounts including the 22 that are referenced as being listed on her credit report.

Review: I have been contacted and harassed by this company for what they allege as unpaid toll violations in the state of Virginia. The period of time that they say these violations occurred I was living in [redacted]. However, my car was stored in Virginia and the keys were available to the property keeping it. Further in the past I did violate the Easy-Pass lanes there in Virginia, but I paid those violations because I did commit those violations. This is not the case in these instances which they allege.

This company indicated that they are some form of a quasi-law enforcement agency. They tracked my past residence and did by phone, intimidate my 75 year old mother with legal action. She is very frail and in poor health. She had a bout of SVT (Super Ventricular Tacycardia) and it was feared she might have to go to the hospital. They are threatening me, and her, legal action. They most likely have and unscrupulous and unethical legal department that will file actions/suits against me.

I do not have vast resources to fight a legal battle against these untrue and unjust accusations, which once adjudicated in a court of law would become binding.Desired Settlement: It would be my desire that they cease and desist all actions that they are fraudulently attempting against me. Additionally, that they not sell off this account to another agency, but delete these allegations so that I am not harassed in the future.

Business

Response:

Dear Mr. [redacted]:

We apologize for any misunderstanding there may have been regarding this debt or the consequences of non-payment.

Per your request, account # [redacted] with Law Enforcement Systems, LLC has now been placed into a "cease communication" status. You will receive no further letters or phone calls regarding this debt.

Please understand this debt is still outstanding with I-495 Express Lanes.

Regards

Law Enforcement Systems

Review: To whom it may concern:

I have contacted your office on 7/2/15 and spoke to Tasha to dispute this ticket and was told I needed to write a letter to your office to request my original ticket sent to me that I never received. What I received in the mail was a computer generated account image that did not show a picture of my vehicle with the time and date of this violation. I called the office again on 8/4/15, 8/20/15, 8/27/15, 9/21/15 and 10/7/15 to dispute the ticket and again request the original ticket. As of today 10/13/15 I have not received my requested information and am NOT in agreement with this ticket. I would like to request this ticket be removed from my file as it has been months and I have not received adequate information for me to say this is my ticket with my vehicle.

Please remove the ticket and all fees associated with this ticket or send me the original ticket that was allegedly sent to my home via USPS.Desired Settlement: Throw away the ticket and do not contact me anymore

Business

Response:

RE: Revdex.com #10857616, 2015 1013 Revdex.com MD [redacted]

Dear Mr. [redacted],

Thank you for the opportunity to respond to the complaint from Ms. [redacted]. We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]'s account and release the charges from any further collection activity by Professional Account Management.

Sincerely,[redacted], Compliance Manager

Professional Account Management, LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I had an outstanding toll violation for San Fran Bay Area. I didn't know it because I move constantly for my job and do not have a permanent place of living.

I paid the fines over the phone, but was unable to reach a customer representative. The phone line repeatedly hung up on me automatically. There is no customer service and the company seems very shady.

As there are no other options to work with and seeing as they do not have competition, they will continue to be losers. Dealing with 'companies' such as these is dealing with the low lives of this world.

Good luck to those who have deal with these guys, they are spineless.

Cheers,

Review: I sold my car in july 2, 2012. The car was caught by a camera in dc after I had sold it. I faxed the vehicle report of sale to the collection agency in March 5, 2013. They still put the bill as a bad debt on my credit report. They say I have to prove that the plates aren't mine. When I told them that in Washington state, the plates go with the car they didn't care. This is not my debt. They received the report of sale and are still making trouble for me.Desired Settlement: Get it off my credit report and stop harassing me. I can't prove a negative. They could simply check Washington state laws to check my information.

Business

Response:

Please send a copy of the Non-ownership form that was filed with the DMV within the required DMV timeframe.

thank you

Business

Response:

We will contact the citizen directly today. The citizen needs to understand that the Revdex.com is not a governing body and has no authority. They simply assist citizens in resolving issues by passing information between agencies and citizens. This issue won't get resolved in this manner. We are very concerned and want this resolved as much at the citizen does.

We will work with the citizen directly until resolved. We consider this issue with the Revdex.com as closed.

Thank you

Consumer

Response:

Review: We received a letter from this company stating that we failed to pay a fee at a toll booth. They included our license plate and the date in which the event supposedly occured. We were in the area but we DID NOT go through a toll road or booth at all during our trip. We do not want to pay this fee and are afraid this is a hoax because they are asking for credit card payment and are making threats of our account being listed with the national credit burueas. We are not sure how to settle this matter .Desired Settlement: I would like for this company to quit contacting me and making written threats about future debt collection agencies. I would also like to see this in writing for documentation purposes.

Business

Response:

I have left a message for MS [redacted] to resolve her concerns. I will continue to follow up. She can reach me directly at ###-###-####

Consumer

Response:

Contact should not have to be made about this false claim. This is not a valid claim of any sort - in any regard. To have to call this "business", would be legitimizing their existance and claims to date.

We appreciate your attempt in helping us!

With best regards

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: PMS has a 2 negative factors on my credit reports for parking violation. The violation occurred AFTER I sold the car to an other person. At the time of transfer, the other person acquiring the vehicle has signed that they are fully responsible for operation of the vehicle. The parking violations occurred after that date so PMS asked me a copy of the document which I sent 3 weeks ago. After sending the documents 3 weeks ago, I have been following up every week, and every week they confirm the address and indicate that they have not gotten to processing the document yet. Today I called, I did not have the address with me and they indicated that then I have to resend the whole document ago, and it may take another month. The will NOT take a fax, they will NOT take an e-mail, just regular mail to a PO BOX, further delayed my loan application chances. I have submitted evidence that I am not responsible for the violations, I would like them to remove it from my credit report. It has been close to 4 weeks now, and at least 5 phones calls.Desired Settlement: I need them to remove the comment from my credit report immediately, timing is an issue as I am applying for a loan. I am willing to send again the release of liability, but I cannot afford for them tag another 4 weeks to the process. Email or fax would do it.

Business

Response:

RE: Revdex.com [redacted], [redacted]Dear Mr. [redacted],Thank you for the opportunity to respond to the complaint from Mr. [redacted]. We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary. The documents that Mr. [redacted] provided to Professional Account Management, LLC are attached to this complaint response. In order to complete a review of the account, official DMV documents recording the sale and transfer of the vehicle from Mr. [redacted] prior to the violation being issued would be required. If Mr. [redacted] is able to obtain and provide official DMV documents recording the sale of his vehicle and removal as the registered owner, we would be more than willing to review the account further. Sincerely,[redacted]Professional Account Management, LLC

Business

Response:

We have previously provided multiple responses and documentation related to this complaint, that validated the account being placed in collections with Professional Account Management, LLC by the District of Columbia. In a good faith effort to bring this complaint and customer issue to a resolution, we have submitted a credit deletion request to the credit reporting agencies as a one-time courtesy. The credit deletion request will take 5-7 business days to reflect on the customer’s credit report.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On January 08, 2014, I received a toll invoice from using the 495 Express lanes in Virginia. However, I was placed on active duty orders in January 07, 2014 and sent off to training. While, At training I was unable to receive phone calls and mail. When, able I had my roommate in Virginia mail all of the mail I had received up until the current day. On today, April 29, 2014, I received a letter from a collection agency stating that I owed $102.90 from two late payments on tolls I had received. The tolls were assessed at $27.90 and $15.40. I would have had no problem paying for these tolls had I had known about them earlier.

Immediately upon receipt of the notice, I contacted the collections agency in order to resolve the issue. I spoke with [redacted] and ask if there was an appeal process seeing that I was activated and am currently serving in the military. I explained the above situation on how I was unable to receive the notices and therefore was unable to make a timely payment. I also stated that I could provide a copy of my orders showing the dates that I was away. He stated that the appeal process had ended on March 25, 2014 and that I had to pay it. I again asked is there was were no concessions given to those who are away on Active Duty and he stated that there weren't. I believe that there should be concessions in regards to those serving that are unable to timely pay their bills until returning.Desired Settlement: I would be happy to pay the original toll amounts an be refunded the late fees associated with them being paid late.

Business

Response:

We have made contact with the citizen and will work directly with him to resolve the issue.

thank you

Business

Response:

We sent the attached email on 4/30/14

thank you

From: [redacted]

Sent: Wednesday, April 30, 2014 3:27 PM

To: [redacted]

Subject: Revdex.com Complaint

Good afternoon Mr. [redacted]

I reviewed your complaint file with the Revdex.com. I’m asking if you can scan and email me your active duty

orders. I cannot promise if the 495 Express Lanes will waive the late fees but I will personally make the

inquiry. Below is my contact information should you need to follow up with me. I will respond to the

Revdex.com that we have made contact and that I working with you directly to resolve this issue.

Thank you for your service and I will be in touch,

Collections & Customer Service

Duncan Solutions, Inc.

Direct ###-###-####

Cell ###-###-####

Fax ###-###-####

E-mail: [redacted]

Visit us at: www.duncansolutions.com

NOTICE: This e-mail and any attachments may contain privileged and/or confidential information that is the

exclusive property of Duncan Solutions, Inc., Professional Account Management LLC and Law Enforcement Systems LLC. Such information

is intended solely for the recipient to whom it is addressed. If you are not the intended recipient, do not disclose, distribute or copy this e-mail.

Please notify the sender immediately by e-mail and delete this message from your system.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have responded to their email and am awaiting their response. I have attached the email, that was not sent to me but was forwarded via of the Revdex.com.

Regards,

This company is trying to collect a $20 parking ticket that dates back to 2006 in the City of Pittsburgh. They now claim that with late fees and their commission that I owe $102.00. I told them that I would never pay $102.00 for a $20 parking ticket. I politely requested that they not contact me any further. They continue to call 2, 3 or 4 times every single day except Sunday.
I have now Faxed them a letter telling them to cease contact with me.