Professional Drywall & Construction LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that toll violations issued by our Client, the Bay Area Toll Authority (BATA), were issued in error as they were being attributed to his father, with the same name and is...

deceased. We have placed a cease communications on the accounts here at Professional Account Management (PAM) and have reached out to BATA to discuss the accounts under Mr. [redacted]’s name. BATA has stated they have not received any documentation previously regarding the death of Mr. [redacted]’s father. PAM did receive the Death Certificate Mr. [redacted] provided back in 2014 and it was forwarded to BATA for review, but appears BATA either did not respond or take any action once the documentation was received. I did re-present the documentation to the Violations Manager at BATA and he has agreed to dismiss all of the violations currently listed with PAM under the name of James [redacted]. The dismissal for these violations has been reflected in our system as of this morning, 9/7/2017. Please note that nothing has been reported to any credit bureau agency nor have these accounts been sent for Tax Intercept. For reference, the following violations have been dismissed in full: Violation Number                           Issue Date           Status   Amount Due T7114647257091                             10/27/14              Paid       0.00 T14105587611                                 10/08/14              Paid       0.00 T7114647257171                             10/28/14              Paid       0.00 T7114647257251                             10/29/14              Paid       0.00 T7114647257331                             10/30/14              Paid       0.00 T7114653289081                             11/04/14              Paid       0.00 T7114653289161                             11/05/14              Paid       0.00 T7114653289241                             11/06/14              Paid       0.00 Thank you again for the opportunity to respond and help resolve Mr. [redacted]’s concerns. If the Revdex.com or Mr. [redacted] has any further questions, please do not hesitate to contact me. Sincerely, [redacted] Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that a toll violation issued by our client, the Bay Area Toll Authority (BATA), was issued in error due to having a valid FasTrak account at the time of the violation. We have...

placed a cease communication on Mr. [redacted]’s account here at PAM for the following violation: -Violation# T711644769220: Issued on 06/12/2016 at 15:15 to California plate number [redacted]. The amount of the missed toll is $5.00. BATA mails the registered owner of the plate, Mr. [redacted], a minimum of two violation notices each with escalating fees for non-payment. On 11/17/2016 Mr. [redacted]’s account was sent to PAM for collection with a total amount due of $75.00. Collection notices are sent to Mr. [redacted] on 11/17/2016, 01/19/2017 & 8/11/2017. We did receive a written dispute from Mr. [redacted] on 12/06/2016 in which he included a list of the vehicles/plates associated with his FasTrak account. Per policy of PAM (and BATA), we do request that a citizen send us a FasTrak account summary for the month of the violation (June 2016) as well as the vehicle printout that shows what date the plate number was added to the account. The printout Mr. [redacted] provided on gave the plate listing, not the summary that includes the date they were added to the account. Because we did not receive this documentation, we did send Mr. [redacted] and ‘Insufficient Documentation’ letter the same day. Mr. [redacted] called our office on 02/06/2017 to get an update on his dispute. Our Representative informed him of the missing documentation and requested that he re-send to the PAM office. We received an additional dispute letter from Mr. [redacted] on 8/30/2017 in which Mr. [redacted] requested to not be contacted again regarding this violation. A cease communicate was already in place for the account. If Mr. [redacted] would be able to provide this documentation, I would be happy to pass this along to BATA for further review and potential dismissal. PAM does not have the ability to reduce or dismiss any violations placed with us by BATA without their express permission. Thank you again for the opportunity to respond and should there be any further questions please do not hesitate to contact me. Any documentation can be submitted directly to me via this Revdex.com complaint. Sincerely, [redacted] Professional Account Management, LLC

RE:  Revdex.com# [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]’ account and release the charges from any further...

collection activity.  The account was closed from our office by our client, the District of Columbia on 7/11/16.  It appears that between the payment and the tax offset it took some time for all records to be updated and reflect that the account was fully satisfied.
Sincerely,
Sonya Scruggs, Director Collection Operations
Professional Account Management, LLC

Mr. [redacted],Thank you for the opportunity to respond to your complaint filed with the Revdex.com. We would be happy to research your dispute and provide a thorough response, however we need some additional identifying information from you in order to locate your account here at Professional Account...

Management. If you could provide the PAM Account Number and/or the License Plate number from the tax intercept letter you received, I would be able to positively locate an account here for you, if one exists. Additionally, if you have any other documentation you may be able to provide with your dispute please do so. PAM provides collection services and tax intercept on behalf of numerous Clients around the Country. If you believe you are not responsible for the citation/violation in question, please provide additional information to support that claim. Thank you and we look forward to your response.Professional Account Management, LLC

RE:  Revdex.com [redacted], 2015 0722 Revdex.com NY [redacted]Dear Mr. [redacted],Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We previously provided validation of the debt in response to this complaint.We consider this matter closed.  Sincerely,[redacted]Professional Account Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
IT IS IMPORTANT TO SAY THAT EVERY ATTEMPT TO COLLECT IN ALL THE LETTERS SENT THEY ONLY MENTIONED "Fernando M. Lima" WHICH IS MY MIDDLE NAME AND THE INNITIAL OF MY LAST NAME, MISLEADING ME TO UNDERSTAND THAT IT WAS ME.  REASON WHY I WOULD CALL EVERY TIME, AND GIVEN MY LAST NAME ([redacted]), THEY WOULD CONFIRM THAT IT WAS ME. THIS COMPANY WAS CLEARLY TRYING TO COLLECT A DEBIT BY ANY MEANS, EVEN IF FROM THE WRONG PERSON, TREATING ME TO REPORT IT TO THE CREDIT BUREAU. I WOULD LIKE A FORMAL APPOLIGY LETTER FROM THIS COMPANY, CLEARLY STATING THE MISTAKE THEY'VE DONE AND THAT ALL ATTEMPTS TO CHARGE ME AND REPORT THIS TO THE CREDIT BUREAU WILL CEASE. By the way, I have not received any call from them.
Regards,
[redacted]

Good Morning Ms. [redacted],Thank you for the response and the chance to get this resolved with BATA/FasTrak. I just heard back from them yesterday afternoon regarding your account. According to the Violations Manager, not all accounts are reported to the DMV for registration suspension/hold. In 2014,  violators with an excess amount of violations, or those over a certain dollar amount, were sent to the CA DMV for suspension. Since you only had one violation on file, your information was not sent for suspension, hence why you were able to re-register your vehicle. BATA did agree to waive the fees and penalties for the violation and reduce it to just toll only. The file should be received by our office today so please allow 24 hours for the chance to be reflected in our system. Once the fees/penalties are dismissed that will leave a balance of $6.00, which is for the toll only. The $6.00 payment will still need to be made directly through PAM since the account is now placed with us. You can feel free to call us at the number provided on the collection letter or if you wish to mail in a check, please feel free to mail it directly to my attention and I will see it gets applied to your account right away and is subsequently closed. Mail can be sent to:PAM-Attn [redacted]633 W. Wisconsin Avenue, Suite 1600Milwaukee, WI  53203Thank you again for the opportunity to respond and should you have any further questions please do not hesitate to ask. Sincerely,[redacted]Professional Account Management, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Tiffany [redacted]

2015 0608 Revdex.com LA [redacted]
Mr. [redacted],
Photo images of the violation were included with the original response validating the debt.
We would be happy to assist Mrs. [redacted] if she can provide documentation demonstrating that she wasn't the owner of the vehicle per DMV state records at the time of the violation.  Without any additional information Professional Account Management considers this matter closed.
Sincerely,
Sonya S[redacted]
Professional Account Management, LLC

Dear Revdex.com, Thank you for the opportunity to respond to Mr. [redacted]’s complaint filed with the Revdex.com. We understand he is stating that a citation issued by our client, the City of Houston, was issued in error due to Mr. [redacted] not having any knowledge of the citation. We would like to state up front...

that Professional Account Management (PAM) has been incredibly saddened by the events that took place surrounding Hurricane Harvey and are doing everything we can to ensure we are being as supportive and accommodating to all residents of Texas affected by the Hurricane. PAM has ceased all calls and notices to all residents in the affected areas and are working diligently and sensitively with anyone that does contact our office to discuss citations currently placed with us. With that being said, the citation currently listed with us for Mr. [redacted] has been placed into a cease communication status and we will no longer pursue collection on this citation. Please note that this does not dismiss or void the citation or prevent the City of Houston from taking any applicable actions, only that PAM will no longer pursue collections. We would like to provide a summary of the citation currently listed with us and if Mr. [redacted] would like to submit any documentation directly to me regarding the validity of this citation, I would be happy to pass along to the City of Houston and request dismissal. Please note that due to the events in and around Houston, response time from the City is taking a bit of time. Typically, when a citizen claims to have never owned the plate number in question, we do request a DMV summary of their plate numbers which would show they never owned the plate number in question. If Mr. [redacted] may be able to provide that, I can submit to Houston as soon as possible. For reference, we have the following violation listed with us here at PAM: Citation#: P44166446: Issued on 1/21/2017 at 17:20 to Texas plate number [redacted] for parking in a handicapped zone. The City of Houston sends out citation notices/invoices to the DMV registered owner and address of the plate number, shown to be Mr. [redacted]. Houston sent the account to PAM for collections with a total amount due of $780.00 on 4/25/2017. Again, if Mr. [redacted] can submit the requested information showing he does not, or has not, owned the plate number in question I will get that to the City right away for review. Until then, all collection activities are ceased on Mr. [redacted]’s account and will remain in that status indefinitely. Thank you again for the opportunity to respond and should there be any further questions or concerns, please do not hesitate to contact me. Sincerely, [redacted]Professional Account Management, LLC

RE:  [redacted]
Dear Revdex.com,
Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  As a...

one time courtesy, and since Mr. [redacted] satisfied the account's balance in full, we have submitted a request to remove this item from his credit report.
Sincerely,
[redacted]
Law Enforcement Systems, LLC

RE:  [redacted]
Dear Mr. [redacted],
Thank you for the opportunity to respond to the complaint from Ms. [redacted].  We have researched the situation and have chosen to remove the violations and fines from Ms. [redacted]’s account and release the charges from any further collection...

activity.  The license plate state that the violation was issued to was inconclusive in the photo image and therefore Ms. [redacted] was incorrectly associated with this violation.
We have attempted to contact Ms. [redacted] and discuss our findings. 
Sincerely,
Sonya S[redacted], [redacted]
Law Enforcement Systems, LLC

Dear Mr. [redacted], Thank you for the opportunity to respond to your complaint filed with the Revdex.com of Wisconsin. We understand you are stating that the notice Professional Account Management (PAM) sent to you regarding a citation issued by our Client, the District of Columbia Government (DC), was issued...

in error due to you not owning the plate number in question. We do show that the citation was paid in full by you on 01/02/2018 in the amount of $240.00. We hope your call to our office on that day helped to clarify the citation in question. Just to confirm, the following citation was issued by DC and has since been paid and closed: Citation# [redacted]: Issued, via photo enforcement, to California plate number [redacted] on 06/18/2017 for ‘Speeding 11-15mph Over Limit’. The amount of the initial citation is $100.00 and DC mails the DMV registered owner/address (show to be you) on 06/30/2017. Due to failure to pay, DC adds an additional $100.00 penalty pursuant to DC Administrative Code, and mails a 2nd notice to you on 08/03/2017. On 12/05/2017 DC adds an additional $40.00 penalty fee and sends the citation to PAM for collection with a total amount due of $240.00. Based on the notes our Representative made on your account during your phone call to our office on 01/02/2018, it does appear our Rep clarified the citation and directed you to the DC website to look up the citation and photos. She also verified our Revdex.com Accreditation with our ‘home state’ Revdex.com, the State of Wisconsin. We show payment was made in full on 01/04/2018. Should you have any further questions or concerns, please do not hesitate to ask. Sincerely, [redacted]
Professional Account Management, LLC

I was hoping to you could send a follow up response to Mr. [redacted]. I received word back from our Client (BATA/FasTrak) and they agreed to waive all fees on Mr. [redacted]’s account here at PAM and will sending us a file on 8/25/2017 to close the account with a zero amount due. Just to confirm, PAM Acct# 58209450 in the amount of $24.00 will be closed as of 8/25/2017. Until then, there is a cease communication on Mr. [redacted]’s account here at PAM to ensure no further letters or calls are placed until the cancellation comes through. The cancellation should be effective in our system the same day, but could take up to 24 hours. If the Revdex.com or Mr. [redacted] has any further questions please do not hesitate to ask.

Thank you for the opportunity to respond to the complaint from Mr. [redacted].  We have researched the situation and found that the violations and fines charged to Mr. [redacted] are valid, and no mitigating action is necessary.  All accounts for Mr. [redacted] are paid and closed with Law Enforcement Systems, LLC (LES) and he was able to renew his registration per his response.  We have researched and responded to previous requests and are willing to assist with any additional concerns, if they are presented. Sincerely,[redacted]Law Enforcement Systems, LLC

Dear Revdex.com,Thank you for the opportunity to respond to Mr. [redacted] complaint filed with the Revdex.com. We understand Mr. [redacted] is stating the 2 toll violations he received from our client, the Georgia State Road and Tollway Authority (SRTA) are not his due to the vehicle not being registered to him. We...

would like to explain these toll violations and why Mr. [redacted], being the registered owner of the vehicle at the time of the violations, is still liable for the amount due to Professional Account Management (PAM). Please also note that PAM does not have the authority to dismiss, void or reduce any violations sent to us from SRTA. The dispute process is listed on the initial violation letter mailed by SRTA to Mr. [redacted].June 8th, 2016: Toll violation #[redacted] occurs on the SRTA and photo capture shows it to be Florida plate number [redacted]. The toll amount was for $1.00 with an added $25.00 fee for the violation. A ‘Uniform Toll Violation’ notice is sent to registered owner, shown through FL DMV records to be Mr. [redacted]. This notice states the process to dispute the citation. A dispute was never received by SRTA. June 14th, 2016: Toll violation #[redacted] occurs on the SRTA and photo capture shows it to be Florida plate number [redacted]. The toll amount was for $3.00 with an added $25.00 fee for the violation. A ‘Uniform Toll Violation’ notice is sent to registered owner, shown through FL DMV records to be Mr. [redacted]. This notice states the process to dispute the citation. A dispute was never received by SRTA.August 27th, 2016: For failure to pay the violations, Mr. [redacted]’s accounts are sent to PAM for collections. No additional fees are added to Mr. [redacted]’s account by PAM. The 1st letter is sent to Mr. [redacted] with the total for both violations being $54.00. October 2nd, 2016: Due to non-payment, Mr. [redacted] is sent a 2nd collection notice for these violations. The amount is still $54.00.We understand Mr. [redacted] is stating in his complaint that he was not registered to the vehicle that incurred the violations on June 8th & 14th. Our records show that Mr. [redacted] called the PAM office on September 7th stating he does not have the plates and the violations ‘might’ not be his. He was advised to send us documentation that he was not the registered owner of the vehicle at the time of the violations (i.e DMV release of liability document, bill of sale, etc). We also advised Mr. [redacted] that our DMV records search allows us to view the registered owner of a plate number at a given time, not the entire history of that plate number. Mr. [redacted] called the PAM office again on October 17th stating that he threw his plates in the garbage and someone took them and placed them on a Honda. We would like to point out that according to FL DMV rules ‘If you no longer own the vehicle, such as you have sold the vehicle, unless you are transferring that tag to another vehicle you have purchased, then you must surrender the tag/plate and registration’ (http://fdhsmv.rapidinsites.com/answer/turn-surrender-florida-license-platetag). If Mr. [redacted] would be able to provide the PAM office documentation showing that Mr. [redacted] properly disposed of his plates and was released from liability prior to the violation dates, we would be happy to pass this information along to SRTA for review. If he is not able to provide this information, Mr. [redacted] being the registered owner of the plate number at the time of the violations, is liable for the violations. We hope this has cleared up any outstanding questions or concerns regarding Mr. [redacted]’s account with PAM. Should you have any further questions please do not hesitate to contact me. Sincerely,[redacted]
Professional Account Management, LLC

PAM provided a validation copy with its last response and in doing so, provided the required proof in our previous response to Ms. [redacted].  We have completed all steps that we are capable of in trying to resolve the complaint.

Dear Mr. [redacted],Thank you for the opportunity to respond to your complaint filed with the Revdex.com. We understand you are stating you disagree with the amount owed for a toll violation incurred by our Client, the Bay Area Toll Authority (BATA), which was subsequently placed with Professional Account...

Management (PAM) for collection. We would like to state up front that PAM does not add any fees to an account list with us by BATA. All added fees and penalties are added by BATA prior to placement with PAM and pursuant to California Vehicle Code Chapter 1 § 40250-40273. Also, PAM does not operate the toll both, nor have we sent any notices with an amount due of $7.75 (since PAM does not add fees to an account). We are hoping the following information may help clarify the amount due and history of the account:-Violation Number T721721414778: Issued on 07/29/2017 to CA plate 7EYH725 for crossing the Golden Gate Bridge without a valid transponder. The amount of the missed toll is $7.75. BATA mails the DMV registered owner, shown to be you, notices of the violation, with escalating fees on each notice. On 01/02/2018 BATA sends your account to PAM for collections with a total amount due of $77.75. This includes an additional $70.00 in penalty fees added by BATA. -On 01/22/2018 you contacted our office stating you never received prior notices due to moving. Our Rep advised you that notices are mailed to the address on file with the DMV at the time of the violation. Our Rep also advised that you may write in a dispute and include the amount of the toll should your dispute be accepted by BATA. Our Rep requests this so that should BATA find you not liable, the account will be reduced to toll only and the account will then be paid in full. -On 03/07/2018 PAM received a check in the amount of $7.75, however it did not include any other additional information or documentation. The check was processed as a payment on the account, reducing the amount due to $70.00. If you had intended to submit documentation to include with your check, we did not receive it. You may re-submit either via this Revdex.com complaint or to BATA directly. As of the date of this response, the account remains open in the amount of $70.00. We would like to reiterate that all notices sent by BATA were sent to the address on file with the DMV at the time of the violation. PAM does not have the ability or authority to reduce or dismiss any violations or added fees on an account listed with us by BATA. Should you wish to contact BATA directly to request dismissal of the remaining fees, you are welcome to do so. Until then, I have placed a cease communication on your account here at PAM so no further calls or letters will be sent to you regarding this violation.Should you have any further questions or concerns, please do not hesitate to ask.Sincerely,Professional Account Management, LLC

Thank you Ms. [redacted],As I stated in my response, I did request that the calls be pulled and reviewed by our Quality Assurance/Operations team. I also stated that should there be any issues that need to be addressed with our Reps, please be assured it will be handled appropriately on our end.When I received your complaint, it was forwarded to our Client (SNJB), as I do with all complaints, to ensure our Clients are aware of any and all issues brought to PAM's attention and to request any documentation or communications they may have had with the citizen so I can ensure I am providing a thoroughly researched response. Once the calls are pulled and reviewed, I would be happy to provide the results and feedback from our team.Your account has been placed with PAM for collections by our Client. We are unable to 'transfer' the debt back to the Client, however I have placed a cease communications on your account here at PAM. You will receive no further calls or letters from us regarding the vioaltion mentioned in this complaint. Please note that this does not void or dismiss the violation. If you wish to not call our office, there are alternative ways to make payment that does not require phone contact with a Representative. Payment can be mailed to the address on the envelope or paid via our secure website: www.dspayments.com/snjb. You would just enter the SNJB Account number and plate number to make payment.Thank you again for the opportunity to respond.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I wanted to follow up regarding complain ID: [redacted].On Saturday, December 9, 2017 I received a letter confirming that the collection agency has dismissed this claim as it was in error. Now that I have received a letter directly from the collection agent I can say this complaint is closed and I am satisfied with the result. I would like the record updated to reflect this. Thank youJeff [redacted]