Prog Leasing, LLC

12/18/2015[redacted]Dear Revdex.com,We received the Cease and Desist notification on December  17, 2015 and the  account was marked accordingly in our system
on this date.   It is our desire to
assist with a resolution to the customer’s concerns, however, the customer has asked
that your organization mediate in the matter. 
If we can be informed of the specific actions being requested, we will
do our best to address them.  It is our
belief after reviewing the account records and notes that the customer is
looking for adjustments to the ACH payment schedule.  We would like clarification on the desired
actions to properly make the adjustments.   If there are other concerns, please
specify.   
We thank you for your assistance in this matter.  If the customer would like to correspond with
the Compliance Department directly, they can contact us via email at [redacted]@progleasing.com.   
Sincerely,
Jake D**
Compliance
Manager
Cc: Revdex.com

On February 26, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

On August 23, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we would like to speak with you directly.  It is our...

desire to better understand the situation and identify opportunities for improving processes. Your account is currently on our Do Not Contact list.  For this reason, we ask that you please contact one of our agents in the Compliance Department so that we may obtain additional information and work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach our Compliance Department at ###-###-####.

On December 9, 2016 you spoke with a representative, and a mutual resolution was reached with regards to status of your account.  Thank you for your business and allowing us to be of service. Your concerns are important to us.

We regret the delay in the adjustment reflecting on your account.  Recently you spoke with an agent and confirmed the refund was received and additional adjustments were requested.  That adjustment should also be reflecting in your account by end of business day today.  Thank you for your patience and cooperation in resolving this matter.

3/14/2016
 
[redacted]
 
Case Number:  [redacted]
Account Number: [redacted]
Dear Ms. [redacted],
On March 14, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance...

 Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
 
Jake D**  
Compliance
Manager

On August 12, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with the account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-####.

Case Number: [redacted] Account Number: [redacted] Dear Ms. [redacted], On May 11, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your...

account, we must speak with you directly.  One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-####.

3/15/2016
 
[redacted]
Case Number:  [redacted]
Account Number: [redacted]
 
Dear Mr. [redacted],
On March 14, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance...

 Department at Progressive Leasing. 
Recently you spoke with one of our agents.  Per our discussion by phone, we have
identified that your application was denied due to not fulfilling all requirements
for approval.  You are welcome to reapply
with Progressive Leasing at a later time.  
Mr. [redacted], thank you for allowing us to be of
service.  Your concerns are important to
us.  Should you have any further
questions, you can reach the Compliance Department at ###-###-####.
 
Sincerely,
 
Jake D**  
Compliance
Manager

On February 6, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Mr. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082

Your complaint filed with the Revdex.com UT on October 31, 2017 was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department tried to reach you at the number provided, but were unable to reach you or leave a message.  We will continue to attempt to reach you or you may contact the Compliance Department at 844-702-5082.  We are interested in working together to resolve this matter. Thank you for your business and allowing us to be of service.  Your concerns are important to us.

2/29/2016   [redacted]   Case Number:  [redacted] Account Number:  [redacted] Dear Mr. [redacted], On February 23, 2016, your response filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Upon switching your account to Do Not Call in our system, it may take up to 24 hours to completely remove the number we are calling from our program.  According to our records you may have received calls the day your account was notated, but we have no record of contacting you since that date.    In previous c conversations with Progressive Leasing you mentioned that your financial matters were being referred to your attorney.  If you would like to have your attorney contact us, we would be happy to further discuss the status of the account and what actions are needed to close the account.     Mr. [redacted], thank you for allowing us to be of assistance.  If you have any further questions regarding this matter, please contact our Compliance Department directly at ###-###-####.   Sincerely,  Jake D** Compliance Manager     Cc: Revdex.com

8/6/2015[redacted]Case Number: [redacted]Account Number: [redacted]Dear Ms. [redacted],On July 15, 2015, your complaint was referred to the Compliance Department at Progressive Leasing.  On July 31, 2015 an additional comment was left with the Revdex.com rejecting the offer made to resolve this complaint. The Revdex.com asked both parties to move on their current positions to find a final resolution. Progressive Leasing is will to mark the account as paid in full.  This adjustment will take the remaining balance of $[redacted] and adjust the balance to be paid in full.  With this adjustment Ms. [redacted] will no longer be responsible for the account [redacted].  With the adjustment being made on the balance of the account the continuous overdraft payment of $36.00 will not be refunded.  Per our lease agreement, we are not required to cover any overdrafts charged to Ms. [redacted]’s account for payments pulled.  However, Progressive Leasing has refunded $[redacted] as a courtesy to our customer to assist with her over drafted bank account at this point. Ms. [redacted], thank you for your business and allowing Progressive to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please contact our Compliance Department directly at [redacted]. Sincerely, Jake D** Compliance Manager

Revdex.com:
Progressive was more than accommodating in rectifying the issue. 
Sincerely,
[redacted]

5/4/2015
 
 
 
[redacted]
[redacted]
[redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear Ms. [redacted],
 
On May 4, 2015, your complaint filed with the RevDex.com UT...

was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
[redacted]
Compliance
Counsel
 
 
Cc: Revdex.com

12/14/2015
 
[redacted]
[redacted]
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Mr. [redacted],
On December 14, 2015, your complaint filed with the
Revdex.com UT was referred to the Compliance...

 Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Mr. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
 
Jake D**  
Compliance
Manager
 
Cc: Revdex.com

7/7/2015 [redacted]  Case Number:  [redacted]Account Number: [redacted] Dear Mr. [redacted],On July 7, 2015, your complaint filed with the Revdex.com UT was referred to the Complaint Investigations Department atProgressive...

Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents from the ComplaintInvestigations Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional informationso that we may work together to resolve this matter. Mr. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the ComplaintInvestigations Department at [redacted].Sincerely,  Jake D**  Compliance Manager Cc: Revdex.com

On August 7, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your business...

and allowing us to be of service.  Your concerns are important to us.

Your complaint filed with the Revdex.com UT on August 26, 2017, was referred to the Compliance Department at Progressive Leasing.  Progressive Leasing was unable to identify an account in our system with the information you provided in the complaint.  It is our desire to ensure...

that the phone number being called is removed from our system as requested.  As an abundance of caution, we have marked the phone number provided on the complaint (ending in [redacted]) on our Do Not Call list and if there is a different number we were calling, we invite you to contact the Compliance Department to provide additional information to ensure that your request is honored in a timely manner.   Thank you for allowing us to be of service. Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

DATE \@ "MMMM d, yyyy" July 15, 2015
 
 
[redacted]
[redacted]
[redacted]
 
 
Case Number: [redacted]
Account Number:...

[redacted]
 
Dear Mr. [redacted],
 
On July 10, 2015, your complaint filed with the RevDex.com UT was referred to the Compliance Specialist Department at
Progressive Leasing. 
 
Per our discussion Progressive Leasing does not currently
report on an account that is paid in full to any credit reporting agencies. We
did provide a letter stating your account had been paid in full which you could
use to self-report.   
Mr. [redacted],
thank you for your business and allowing Progressive Leasing to be of service.  Your concerns are important to us.  If you have any further questions regarding
this matter, please contact our Complaint Investigations Department directly at
[redacted].
 
                                        ...⇄ Sincerely,
 
                                        ...⇄ Jake
D**
                                        ...⇄ Compliance
Manager
 
Cc: Revdex.com