Prog Leasing, LLC

9/2/2015             
 
 
 
[redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear [redacted],
 
On...

September 2, 2015, your complaint filed with the
Revdex.com UT was referred to the Complaint Investigations Department
at Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
[redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
Jake D**
Compliance
Manager
 
 
Cc: Revdex.com

Your complaint filed with the Revdex.com filed on March 5, 2018, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and we explained that the electronic link is an optional tool, and is used only with your authorization and...

agreement.  Additionally, the financial institution gives authorization and must participate in the program for the use of the tool.    Thank you for allowing us to be of service.  Your concerns are important to us.

On September 26, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our...

agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have stated numerous times, that I feel Progressive Leasing Leasing needs to take full responsibility of their actions. The $108.67 is not a payoff that they offered me, it was due to an error that I caught & had to dispute because of their customer service representative. As I have stated & proved, Progressive Leasing is not a company that I trust & do not/will not ever do business with them again. The company still has yet to remove my banking information from their files as I have requested. I have paid over $2,000 to this company & $108.67 should be nothing to them in order for my account to be settled "PAID IN FULL" I'm tired of the dishonesty, headache, aggravation, & stress that Progressive Leading has caused in dealing with this problem. Refund of my $36.00 & Account "PAID IN FULL" Allow me to be finish with dealing with these people completely!! It's not fun when you have money stolen from you!! Progressive was untrueful because I signed an agreement sure enough, but not for them to take money from my account when they want too. They took a payment even after I had made a payment. It has all been proven & that's why I refuse to deal with Progressive Leasing. I am not the only person that has had this problem with the company from the many reviews I have about them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On February 8, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing.  Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.   Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

Your complaint filed with the Revdex.com filed on February 20, 2018, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

On October 11, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account for a refund and closing the...

account.  Thank you for your business and allowing us to be of service.  Your concerns are important to us.

We apologize that we missed your call back.  On January 15, 2018 you spoke with one of our agents and confirmed that a refund was processed.  You will see this adjustment in your account within 2 business days. Thank you for your business and allowing us to be of service.  Your concerns are important to us.

5/16/2016 [redacted]   Case Number: [redacted] Account Number: [redacted]   Dear [redacted], On May 16, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing. ...

In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-####.     Sincerely,     Jake D** Compliance Manager

4/30/2015
 
[redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear Ms. [redacted],
 
On April 30, 2015, your complaint filed with the...

RevDex.com UT was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and
allowing us to be of service.  Your
concerns are important to us.  You can reach
the Complaint Investigations Department at [redacted].
 
 
Sincerely,
 
 
[redacted]  
Compliance
Counsel
 
 
Cc: Revdex.com

I paid the loan in full, but still not happy with the outcome. I will be pursuing further action with this case. 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

On April 6, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Mr. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
MY WORDS.....Although I still don't agree with the "contract fee" they charge, I will accept their terms. This is technically NOT a same as cash deal. I am very disappointed it had to come to this with me having to file a complaint to get a call back from this company. I will be treading lightly in the future when it comes to same as cash deals and if I see this company has anything to do with it I will run! I don't totally put all the blame on them...I also blame Payless Furniture and of course myself for not reading the contract closely before I left. Bad situation all around! 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and missed a call from them but the  message that was left was very hard to understand so I have been unable to reach them without a proper number.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

12/18/2015[redacted]Case Number: [redacted]Account Number: [redacted]Dear Ms.  [redacted],On December 16, 2015, your complaint filed with the
Revdex.com UT was referred to the Compliance Department at Progressive
LeasingProgressive has conducted an...

investigation regarding your
concerns.  Recently, you spoke with one
of our agents by phone and a resolution was reached with regards to what
actions were necessary to address your concerns.   The
check payment was applied to your account and your account was closed as paid
in full.    Ms. [redacted],
thank you for your business and allowing us to be of service.  Your concerns are important to us.  If you have any further questions regarding
this matter, please contact the Compliance Department directly at ###-###-####.Sincerely, Jake D** Compliance
ManagerCc: Revdex.com

Dear Ms. [redacted], On June 29, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One...

of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-####.

On December 10, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Mr. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.