Prog Leasing, LLC

On August 21, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. On September 6, 2017, you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your business and allowing us to be of service.  Your concerns are important to us.

We regret that we have been unable to reach you by phone to further discuss the details of your concerns.  We are interested in working with you to address the concerns and provide a satisfactory resolution.  As such, we have provided a letter (via email on file, and the mailing address) detailing our understanding of the concerns and requests you have made, including a billing statement of your account.  Your concerns are important to us. Should you wish to discuss the account further, please contact the Compliance Department directly at 844-702-5082.  Thank you for your business.

On July 31, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and discussed the concerns regarding a merchandise pick up.  It has been confirmed that the merchandise was...

picked up on 8/1/17 and your account adjusted accordingly.   Thank you for your business and allowing us to be of service.  Your concerns are important to us.

1/14/2016 [redacted] Case Number:  [redacted] Account Number:  [redacted] Dear [redacted], On January 6, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance  Department at Progressive...

Leasing.  Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to refund your account.   As discussed, you will see an adjustment reflecting on your account within three (3) business days Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-####. Sincerely,   Jake D** Compliance Manager Cc: Revdex.com

Complaint: [redacted]
I am rejecting this response because: The leasing company Progressive has been actively pursuing a DISCHARGED bankruptcy Anabel D[redacted], [redacted]@progfinance.com after they were given ample time to attend the hearing if they wanted to pursue furniture as I had an accident pushing the court date back almost 2 months.[redacted]When am I under bankruptcy protection? <back to top of page> You are under bankruptcy protection when and after your petition is filed by a member of the Clerk's office and a case number is assigned.  The moment a petition is filed there exists an automatic stay, or suspension, of virtually all litigation and other action by creditors against the debtor or the debtor's property.  In other words, once a petition has been filed, creditors cannot commence or continue most legal actions, such as foreclosure of liens, execution on judgments, trials, (garnishments), or any action to repossess property in the hands of the debtor. Creditors can, however, seek to have the court allow them to pursue or continue legal collection actions.
I sent this e-mail to Anabel: I received you letter yesterday, and have talked to Revdex.com in your area, the bankruptcy court in your area as well as mine, You may not be aware but you are out of line for pursuing a discharged case 5 months almost 6 months AFTER.http://www.moeb.uscourts.gov/pdfs/local_rules/2014/2014_Local_Rules.pdfL.R...⇄ 3002 - General Proof of Claim Filing Provisions. C. Lease Rejection and Avoidance Action Claims. Any claim that arises out of the rejection of an executory contract or unexpired lease or from a judgment entered against the creditor pursuant to an action under Chapter 5 of the Bankruptcy Code shall be filed by the claims bar date established in the case or within 30 days after entry of an order approving the rejection or entering judgment, whichever is later. Missouri Bankruptcy Laws - Chapter 7 or Chapter 13 bankruptcy?      Missouri Bankruptcy Laws - Chapter 7 or Chapter 13 bankruptcy?Missouri chapter 7 bankruptcy is compared to chapter 13 bankruptcy. Find out which is best for you.View on www.missouribankruptcy.comPreview by Yahoo You have immediate protection against creditor’s collection efforts and wage garnishment on the date of filing.At this time I have decided to seek legal advice regarding you, Anabel as you are the sole creditor I am continuously hearing from months after my discharged bankruptcy.The anxiety and stress from you alone is enough to file a suit against your company [redacted]
Sincerely,
[redacted]

10/26/2015
 
[redacted]
[redacted].
[redacted]
 
Case Number: 
[redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On October 26, 2015], your complaint filed with the
Revdex.com UT was referred to the Compliance...

 Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to be
of service.  Your concerns are important
to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
 
Jake D**
Compliance
Manager
Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Your complaint filed with the Revdex.com UT on September 12, 2017, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Your complaint filed with the Revdex.com UT on December 1, 2017 was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our specialists and a mutual resolution was reached with regards to the concern on your account.  Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

6/22/2015  [redacted] Case Number:  [redacted]Account Number:  [redacted] Dear Ms. [redacted],On June 18, 2015, we received your response to our previous correspondence through the Revdex.com UT.    Recently, one of our agents spoke with you by phone and provided an explanation for the concerns you expressed in your complaint.  A resolution was reached regarding thismatter.   As discussed, you will see the adjustment reflected on your account within three (3) business days.     Ms. [redacted], thank you for allowing us to be of service.  Your concerns are important to us.  If you have any further questions regardingthis matter, please contact our Complaint Investigations Department directly at [redacted]. Sincerely,  Jake D**   Compliance Manager  Cc: Revdex.com

6/8/2015   [redacted] Case Number:  [redacted]Account Number:  [redacted]  Dear Mr. [redacted],On June 8, 2015, your complaint filed with the Revdex.com UT was referred to the Complaint Investigations...

Department at Progressive Leasing.  We have addressed the concerns you outlined in your Revdex.com complaint regarding the collections phone calls.  As of your request on May 11, 2015, youraccount has been marked as “Do Not Call.”   Additionally, per your request on May 18, 2015, your automatic payments have been turned off. You are responsible for making your weekly payments to Progressive byphone at [redacted] or through our website at www.progleasing.com.   Mr. [redacted], thank you for allowing us to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please contact our Complaint Investigations Department directly at[redacted]. Sincerely,  Jake [redacted]Compliance Manager  Cc: Revdex.com

On April 3, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

12/18/2015[redacted]Case Number: [redacted]Account Number: [redacted]Dear Ms.  [redacted],On December 9, 2015, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive
LeasingProgressive has conducted an...

investigation regarding your
concerns.  Recently, you spoke with one
of our agents by phone and a resolution was reached with regards to what
actions were necessary to address your concerns.   You
have provided all the necessary information and you will see an adjustment  reflecting on your account within three (3)
business days.  Ms. [redacted],
thank you for your business and allowing us to be of service.  Your concerns are important to us.  If you have any further questions regarding
this matter, please contact the Compliance Department directly at ###-###-####.Sincerely, Jake D** Compliance
ManagerCc: Revdex.com

12/29/2015
 
[redacted]
[redacted]
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
Dear Ms. [redacted],
On December 28, 2015, your complaint filed with the
Revdex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
We also received the letter from your attorney on this same
day.  We will provide response in this
matter to your attorney.  If you would
like to speak with us directly regarding this matter you may contact our Compliance
Department at ###-###-#### or by email at [redacted]@progleasing.com.
 
Ms. [redacted], thank you for your business and allowing us to be
of service.  Your concerns are important
to us. 
Sincerely,
Jake D**  
Compliance
Manager
Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is barely satisfactory to me.
They did Not apologize for the rude behavior of their rep.They did Not state they made a mistake in the way they handled my situtation, only "we failed to properly explain to you that we do, x y and z"They did offer to refund my overdraft, if I sent my banking info to them, which I declined, for I am at a point I am tired of dealing with this company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have given written authorization to the Revdex.com to contact progressive leasing, so no, I am not legally required to contact progressive via phone, so they can harrass me verbally like they abuse my phone line. The CEASE AND DESIST is for PROGRESSIVE TO STOP HARRASSING ME VIA TELEPHONE, so I will not be tricked into contacting this company so they can say my call initiated authorization for them to further harrass me. Furthermore, this company has failed to update recordes showing I made a payment this month causing a double payment, has failed to give me headquarters, and has illegally ignored my CEASE AND DESIST by harrassing me and my phone after the CEASE AND DESIST, (not only can I provide proof of such, this email also provides proof).Again, the Revdex.com HAS EVERY RIGHT AND MY FULL COOPERATION/AUTHORIZATION/CONSENT TO CONTACT PROGRESSIVE REGARDING MYSELF. The CEASE AND DESIST PERTAINS TO PROGRESSIVE NOT CONTACTING MYSELF/FAMILY DIRECTLY, THE CEASE AND DESIST IS NOT FOR THE Revdex.com, AND IS NOT A LEGAL REASON FOR PROGRESSIVE TO IGNORE SEVERAL VIOLATIONS. I DEMAND TO SEE WHAT LAW JUSTIFIES PROGRESSIVE TO NOT ADDRESS THIS ILLEGAL BEHAVIOR, AGAIN SUPPLY A VALID LAW/LEGAL REASON IN REGARDS TO WHY PROGRESSIVE IS NOT ADDRESSING THE ILLEGAL ACTIVITIES.
Sincerely,
[redacted]

6/17/2015
 
 
 
[redacted]
 
 
Case Number: [redacted]              
Account Number: [redacted]
 
 
Dear Mr....

[redacted],
 
On June 16, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Mr. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
Jake D**
Compliance
Manager
 
 
Cc: Revdex.com

Dear Ms. [redacted] , On July 21, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.   Progressive has conducted an investigation regarding your concerns.  Recently, one of our agents spoke with you by phone and a...

resolution was reached with regards to what actions were necessary to address your concerns. You have provided all the necessary information and you have cooperated fully with our investigation.  As discussed, you will see an adjustment reflecting on your account within three (3) business days.  Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please contact the Compliance Department directly at ###-###-####.

Complaint: [redacted]
I am rejecting this response because: My call to the business prompted this complaint. They have since sent me numerous "general" emails--a person to contact was not identified to discuss or resolve the issue. I responded to the emails twice and requested a person to contact. The  response I received was the same general email. I am alos making a complaint to the attorney general.
Sincerely,
[redacted]