Prog Leasing, LLC

On October 5, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Progressive Leasing takes concerns of this nature very seriously.  One of our agents from the Compliance Department has contacted you to obtain...

additional information so that we may further investigate this matter.  You have agreed to send additional information and documents and upon further review, we will reach back out to you to resolve the concern. Mr. [redacted], thank you for allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and require written correspondence and communication due to my hearing impairment and their lack of responses to my many emails. I find it very sneaky and evident of their motives that they immediately responded to yours. I appreciate your help!
Sincerely,
[redacted]

The complaint filed with the Revdex.com UT on November 5, 2017, was referred to the Compliance Department at Progressive Leasing.    The account has been marked accordingly per the customer’s request.

Complaint: [redacted]
I am rejecting this response because:
The representative stated that the wording could be misunderstood, because it does say payment. I did not agree with her and she wanted me to call her back when I looked at my bank statement to see where the payment processed from. Something about it should have shown in my bank account as [redacted]. Which to me does not make a different it is still a fee that in my contract states payment. The representative stated [redacted] was operating under an old plan and they were going to have to change that, but in the meantime my contract still say payment instead of a fee for using the service.
This is not my error as the customer, but clearly something [redacted] and/or progressive should have taken care of before making the program available to its customers.
I still would like the refund for the $84.53 payment that never went toward my payment on my merchandise.
Thanks
[redacted]

9/9/2015 [redacted]Case Number:  [redacted]Account Number:  [redacted] Dear Ms. [redacted],On August 28, 2015, your complaint filed with the Revdex.com UT was referred to the Compliance  Department at Progressive...

Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents from the ComplianceDepartment has attempted to contact you, but has been unable to reach you.  We are interested in obtaining additionalinformation so that we may work together to resolve this matter.  Ms.  [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at###-###-####.Sincerely, Jake D**  Compliance Manager  Cc: Revdex.com

Progressive has conducted an investigation regarding your concern.  Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to close your account with Progressive.  You have provided all the necessary information and you...

have cooperated fully with our investigation.  As discussed, you will see an adjustment reflecting on your account within three (3) business days.

10/15/2015
  
*. [redacted]
  
Case Number: 
[redacted]
Account Number:  NA
  
Dear Mr. [redacted],
 On October 7, 2015, your complaint filed with the RevDex.com UT was referred...

to the Compliance  Department at Progressive Leasing. 
 On October 14, 2015 you spoke with one of our agents by
phone and a satisfactory resolution was reached.  You have provided all the necessary
information and we thank you for your patience and cooperation regarding this
matter. 
Mr. [redacted], thank you for your business and allowing us to be
of service.  Your concerns are important
to us.  Should you have any further
questions or concerns, you can reach the Compliance Department at ###-###-####.
  
Sincerely,
 
Jake D**  
Compliance
Manager
 Cc: Revdex.com

10/29/2015
 
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On October 29, 2015, your complaint filed with the RevDex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
 
Jake D**  
Compliance
Manager
Cc: Revdex.com

On November 29, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

On July 17, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your business and allowing us to be of service.  Your concerns are important to us.

Case Number:  [redacted]
Account Number: [redacted]
 
Dear Ms. [redacted],
On April 21, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive
Leasing. 
In order to better address your concerns and to resolve...

any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.

1/11/2016
 
[redacted]
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On January 11, 2016, your complaint filed with the RevDex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
 
Jake D**  
Compliance
Manager
Cc: Revdex.com

[redacted]
[redacted]
[redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear Ms. [redacted],
 
On July 15, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint...

Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
[Name], thank you for your business and allowing us to be of
service.  Your concerns are important to
us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
Jake D**
Compliance
Manager
 
 
Cc: Revdex.com

On December 4, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.

Your complaint filed with the Revdex.com UT on January 6, 2018, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On May 9, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents from...

the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

On January 31, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing.  Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.   Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

On April 27, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Mr. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

5/13/2015
 
 
[redacted]
  
Case Number:  [redacted]
Account Number: [redacted]
  
Dear Ms. [redacted],
 On May 13, 2015, your complaint filed with the RevDex.com UT was referred...

to the Complaint Investigations Department at
Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to be
of service.  Your concerns are important
to us.  You can reach the Complaint
Investigations Department at [redacted].
 
Sincerely,
  
[redacted]  
Compliance
Counsel