Prog Leasing, LLC

On February 3, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.

8/4/2015
 
 
[redacted]
  
Case Number:  [redacted]
Account Number:  [redacted]
  
Dear Ms. [redacted],
 On August 4, 2015, your complaint filed with the RevDex.com UT...

was referred to the Complaint Investigations Department at
Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
  
Sincerely,
  
Jake D**  
Compliance
Manager
 
 
Cc: Revdex.com

Your complaint filed with the Revdex.com filed on March 6, 2018, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

On September 17, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our...

agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

On May 23, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns we would like to speak with you directly.  One of our agents from the Compliance Department will be...

contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Complaint: [redacted]
I am rejecting this response because:  I will call them today.  I've tried several times calling this week, last week, and the week before and no one will cooperate.  I need a firm answer on closing out my account because the rims and tires are no longer in my possession and I'm still being held responsible.  I sent tracking numbers proving that I no longer have the merchandise.  Progressive continued to make me still responsible and will not resolve this issue with [redacted].  All I want is my account to be closed and refunded 
Sincerely,
[redacted]

I am waiting for progressive to close my account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

12/15/2015
 
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On December 15, 2015, your complaint filed with the
Revdex.com UT was referred to...

the Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
Jake D**  
Compliance
Manager

On June 24, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing.  Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.   Thank you for your business...

and allowing us to be of service.  Your concerns are important to us.

Dear Ms.  [redacted], On July 1, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.   Recently, one of our agents spoke with you by phone and a resolution was reached with regards to what actions were necessary to...

close your account with Progressive.  You have provided all the necessary information and you have cooperated fully with our investigation.  As discussed, you will see an adjustment reflecting on your account within three (3) business days.  Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please contact the Compliance Department directly at ###-###-####.

Your complaint filed with the Revdex.com filed on March 5, 2017, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

On January 18, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing.  Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concerns on your account.   Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

5/18/2015
  
[redacted]
 
 Case Number:  [redacted]
Account Number:  [redacted]
  
Dear Ms. [redacted],
 On May 18, 2015, your complaint filed with the RevDex.com UT...

was referred to the Complaint Investigations Department at
Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us
to be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
  
Sincerely,
  
[redacted]
Compliance
Counsel
  
Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Case Number: [redacted] Account Number: [redacted] Dear Ms. [redacted], On May 11, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Recently, you spoke with our agents and arrangements were made to address the concerns you...

have expressed.  Thank you for providing additional information regarding your concerns so that we may work together to resolve this matter. We appreciate your cooperation and patience, and value you as a customer. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-#### for any additional questions or concerns. Sincerely, Jake D** Compliance Manager

10/2/2015
  
[redacted]
  
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On October 2, 2015, your complaint filed with the RevDex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to be
of service.  Your concerns are important
to us.  You can reach the Compliance
Department at ###-###-####.
  
Sincerely,
 
  Jake D**  
Compliance
Manager
 
 Cc: Revdex.com

Dear Mr. [redacted], we are willing to work with you regarding your concerns, but the Compliance dept would like the opportunity to speak with you to better address the concern. Your account can be notated but may not reflect that notation/adjustment through our website.  Please contact the Compliance dept directly at 844-702-5082.  Your concerns are important to us.

Complaint: [redacted]
I am rejecting this response because: although my account has been paid I full is not the issue.  The fact that there was a fee charged.of 85.00,, but it clearly state it was a payment. If this was a payment toward my merchandise the payment should have been only $45.0 which was my initial bi-weekly payment.  The 85.00 payment was not a payment. But a fee.  I would like to be refunded the 85.00.  The represenative stated this was a fee as well as the store sales people.  I spoke to a representative regarding my xomplaint and she apologized stating that maybe the contract should not say its a payment or fee and that they were going to work on getting this changed, but in the mean time I would like the 85.00 refunded back to me. since it states in tlmy contract it a payment towarf my merchandise. The 85.00 didi not go toward my merchandise. So it had to be a fee not a payment.  If I go into the store and make a purchase they will tell you there is a 85.00 initial payment that progressive has it customers pay, but as I stated and the conteact I sent in states this was a payment. It doesnt matter how you say it initial payment  down payment, it should come off my bill and if it doesnt then it is some type of hidden fee progressive is charging it's customers!
Sincerely,
[redacted]

2/16/2016
 
[redacted]
[redacted]
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On February 15, 2016, your complaint filed with the
Revdex.com UT was referred to the...

Compliance Department at
Progressive Leasing. 
Progressive Leasing has conducted a review of your account.  Recently, one of our agents spoke with you by
phone and confirmed that a return of the merchandise was completed and your
account was adjusted accordingly.     
Ms. [redacted], thank you for allowing us to be of
service.  Your concerns are important to
us.  If you have any further questions regarding
this matter, please contact our Compliance Department directly at ###-###-####.
Sincerely,
 
Jake D**
Compliance
Manager
Cc: Revdex.com

Case Number:  [redacted]
Account Number: [redacted]
 
Dear Ms. [redacted],
On April 9, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive
Leasing. 
In order to better address your concerns and to...

resolve any
future issues with your account, we hoped to speak with you directly.  One of our agents from the Compliance
Department attempted to contact you by phone but was unable to reach you.  You will see an adjustment reflected on your
account within 5 business days.  Please
contact the Compliance Department for additional details about this adjustment.
 
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.