Company spoke with *** *** on Thurs., 1/22/@ 9:10AM; reviewed her balance of $1,(she had one previously broken payment plan from the past year)Additionally, upon receiving this information, it was determined that her electric services were already shut off for non paymentWe agreed to
accept her payment of $to be paid in cash at the local Customer Service CenterShe will speak with a representative who will then issue the reconnection order as well as set her up on a month payment planCustomer was satisfied with company's resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***I am rejecting this response because:Thank you for putting me in touch with Jessica of PSE&G corporate. Jessica confirmed that in June I called PSE&G and advised them they applied my $final payment for *** account to the wrong address/account.In June 2014, Jessica confirmed PSE&G made an additional error at that time by not transferring the entire amount to *** leaving a balance of $at *** and then (instead of calling me) referred to a collection agency. My assumption is that the $they did NOT transfer to *** must have been applied to the *** Street account. However, I am on an equal payment plan at *** Street and paying monthly so my assumption is I should have at least $credit somewhere at *** street account but PSE&G is unable to explain where that credit went. It didn't go to *** it must have been applied to *** Street so I must have a credit balance somewhere at *** street since I pay monthly at ***. This is what I will do:1. After speaking with Jessica, I have called PSE&G and terminated my equal payment plan (by the way, they confirmed I will have a credit at *** when they reconcile because I am paying more on the equal payment plan that I consume monthly)2. I will then need a statement of accounting from PSE&G corporate for *** street, showing monthly bills, actuals and payments. This may be the only way to show where the $went when it didn't go to ***3. I believe this will result in a credit being realizePSE&G should not be moving any more money around from account to account until this is figured out. Jessica tried to help, but unable to explain what the $was applied to when it wasn't applied to Trinity. I will figure it out on my own when I receive the accounting records. In the meantime, since PSE&G made the mistake but applying my final payment to the wrong account I the first place, then made the matter worse by transferring only a portion to the right account after I called to tell them they did that, I expect them to take action to restore my credit standing immediately. A call back them from PSE&G would have been appreciated. Especially since I have been carrying a credit on *** Street every since I moved there.Thank you for your help.Regards,*** ***
This account is in the name of *** *** has an outstanding balance of $1458.25. Customer last made payment of $on 8/15/16. Company has extended two payment arrangements to this customer this year, neither which have been kept by the customer. For this reason Mr
*** advised the customer that a minimum of $was required to guarantee the service . Company spoke with the customer again this afternoon and lowered the required amount to $to be paid by 10/21/16. The account is noted. Customer said she would have her pediatrician contact me directly to discuss the medical/equipment needs at the location which she initially did not want to discuss
PSEG receieved a written complaint from Mr *** in we contacted him anmd explained the increase in electric charges is directly related to the fact that he has electric heat, the most expensive form of heat availableHis bill increases every winter from November to MarchMr*** was
not happy with our response at that timeUpon receipt of this letter I contacted Mr*** via email and asked him to contact me so I could shedule an investigation as he is requestingHe has not respondedI have requested an investigation anyway and an investigator will call him in an attempt to make an appointment to meet him at the home and check for any irregularities in his serviceThis will require Mr*** cooperation
a settlement was made between the customer and the claims department in the amount of $450. The customer signed a release for the settlement at which time a check was sent to the customer
PSE&G they're lyingI do not speak English language and in their Office located in Downtown Trenton, NJ so I tried to speak with a black Lady that she's always there attending and she just told Me "I don't speak Spanish" and she refused to contact Me with any personnel in Spanish language from their Office.] Account number: ** *** *** ** *** TPV *** Hello!! My name is *** ***On August 22nd, an employee named Kevin H*** from *** Energy Power (phone number ###-###-####) visited my house located at *** *** *** Trenton, NJ 08609 and talked to Me in English only about their services where supposedly they offered Me to get big discounts to lower my Power and Gas BillsI do not speak English so the *** Energy Power employee spoke instead to my daughter of years old about it and pretty much gave us a paperwork and told us to mark YES to everything on their contractUnfortunately on the December statement bill from PSE&G show a debt with a total $under *** Energy PowerAnd then on the current PSE&G statement bill of January show a debt with a total $from *** Energy PowerToday on January 30th, so I finally contacted by phone to *** Energy Power in Spanish language and told them about my concern related to the outrageous bills from themSo they told me that now supposedly turned me off (disconnected me) from their services and also told Me to not pay their current bill of January with the amount of $So I went in person to the PSE&G Office in Downtown Trenton, NJ to pay their bill only and a lady from their Office told Me that now I need to pay the whole bill including also *** Energy Power which now has a big total debt of $1,so now supposedly PSE&G do not want to accept my partial payment to end with my current bill of January 2018.1) I want a full reimbursement from *** Energy Power of $related to December statement bill. 2) I want from PSE&G Office of Downtown Trenton, NJ to finally accept my payment of my current January statement bill but without to pay *** Energy Power.
Spoke with customer on 4/6/and advised customer that the bill she received is a month bill this is why it is highCustomer was advised that I will check with the bankruptcy department to find out why the deposit was not on the current billSpoke with customer again on 4/7/and advised
customer that at this time the bill is correct and the total for her deposit is $562. Customer was advised that she can be placed on an arrangement for her energy but not the depositA courtesy hold will be placed on the account until 4/at which time customer was advised she needs to contact me to set up a payment arrangement.Customer filed bankruptcy on January 11, but PSE&G did not receive it until 3/16/16. Customer was advised that the current account was closed as of 1/11/which is when the bankruptcy was filed. Customer was advised that the current bill she received was from 1/12/16-3/10/which is a month period this is why the bill is higher than usualCustomer was also advised that once anyone has a balance charged off through bankruptcy a deposit is automatically assessed to the account and cannot be waived
Complaint: ***
I am rejecting this response because:
They need to investigate it moreI returned their phone call and they were negligent scheduling my appointmentI was informed they needed more time to lol into the matter They needed to review the phone calls
Regards,
*** ***
Customer was set up on a payment arrangement to pay her arrears. The payment the agency made went towards her current charges and not her balance. I will explain this to customer when she returns my call
The meter was not read when the account was closed due to a snow storm in the area that day. PSEG will eliminate the final bill in the interest of customer relationsA voice mail was left 3/
Customer Relations contacted the customer on 3/19/and left a message for the customer to contact our office to discuss her concerns. Review of the account does find that the account was started on an estimated index of 9422. We did get an actual reading the following day, 12/of
but it was not used to bill the customer. I have escalated the request in our Billing Dept to review the account to make a determination if there is an adjustment due on the account and why nothing had been done to date. I will discuss all with the customer as well when the call is returned
Customer Relations spoke to the customer to discuss her concerns. She has advised she does not have a problem with an effective service date of November 2017, her issue is with the $2,she was billed. She indicates that the service was not turned on until February, so she does not
understand how we could bill her for any usage if the service had been disconnected. I advised the customer I would be investigating her concerns and the account would be on hold while the investigation is pending. Will review prior shut off's and any estimates on the meter prior to November that may have contributed to any usage being billed. Will also work with Billing to get additional information as well. The customer has my direct contact information as well
spoke with customer on 10/and advised customer that at this time company will accept $by 10/to establish a new payment arrangementCustomer was also advised to apply for assistance
Called *** *** on 3/and left a message at 11:25am with my contact information. Balance in dispute is from ** *** *** *** in *** (acct# ***). Notes indicate that there was crossed electric meters and customer had been billed on the wrong electric meter. The
corrections were made and the customer re-billed on the correct meter. Notes indicate that he discussed this matter with a representative from Customer Relations in and this information was discussed with him. Will wait for return call to discuss matter further and will address. the account was closed in late 2010. Balance of $was written off in March 2011. This is what appears to be in dispute
Called customer on 7/23/and left a message on the answering machine. Customer gas meter has not been read within the last years. Company read the gas meter was read on 6/10/at which time it was determined that customer has been under estimated. Customer gas meter was read
again on 7/23/when the meter was changed and the reading was in line with the previous reading. customer meter will be tested and the results will be sent to the customer. Customer will be offered a month arrangement to pay the balance. I will assist customer with her concerns when she returns my call
Field Collections department reports that there are no collector orders on this account PSEG collections does not work on Christmas day All field collectors on Monday January were supporting meter reading . There is no indication that PSEG has been to the location for any reason
during this timeI spoke with the customer on January 27th and explained the above but as a precaution asked that the field collections department call him alsoA voice mail was left by field collections on 1/it has not been returned
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES. THE LAST ESTIMATED GAS READ WAS 3/27/2015; THE LAST ESTIMATED ELECTRIC READ WAS 7/28/2015. THIS ACCOUNT IS BEING BILLING BASED ON ACTUAL READS. COMPANY SPOKE WITH THE CUSTOMER TODAY AND CONFIRMED THE ABOVE.
CUSTOMER UNDERSTANDS AND IS SATISFIED
Company spoke with *** *** on Thurs., 1/22/@ 9:10AM; reviewed her balance of $1,(she had one previously broken payment plan from the past year)Additionally, upon receiving this information, it was determined that her electric services were already shut off for non paymentWe agreed to
accept her payment of $to be paid in cash at the local Customer Service CenterShe will speak with a representative who will then issue the reconnection order as well as set her up on a month payment planCustomer was satisfied with company's resolution
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***I am rejecting this response because:Thank you for putting me in touch with Jessica of PSE&G corporate. Jessica confirmed that in June I called PSE&G and advised them they applied my $final payment for *** account to the wrong address/account.In June 2014, Jessica confirmed PSE&G made an additional error at that time by not transferring the entire amount to *** leaving a balance of $at *** and then (instead of calling me) referred to a collection agency. My assumption is that the $they did NOT transfer to *** must have been applied to the *** Street account. However, I am on an equal payment plan at *** Street and paying monthly so my assumption is I should have at least $credit somewhere at *** street account but PSE&G is unable to explain where that credit went. It didn't go to *** it must have been applied to *** Street so I must have a credit balance somewhere at *** street since I pay monthly at ***. This is what I will do:1. After speaking with Jessica, I have called PSE&G and terminated my equal payment plan (by the way, they confirmed I will have a credit at *** when they reconcile because I am paying more on the equal payment plan that I consume monthly)2. I will then need a statement of accounting from PSE&G corporate for *** street, showing monthly bills, actuals and payments. This may be the only way to show where the $went when it didn't go to ***3. I believe this will result in a credit being realizePSE&G should not be moving any more money around from account to account until this is figured out. Jessica tried to help, but unable to explain what the $was applied to when it wasn't applied to Trinity. I will figure it out on my own when I receive the accounting records. In the meantime, since PSE&G made the mistake but applying my final payment to the wrong account I the first place, then made the matter worse by transferring only a portion to the right account after I called to tell them they did that, I expect them to take action to restore my credit standing immediately. A call back them from PSE&G would have been appreciated. Especially since I have been carrying a credit on *** Street every since I moved there.Thank you for your help.Regards,*** ***
This account is in the name of *** *** has an outstanding balance of $1458.25. Customer last made payment of $on 8/15/16. Company has extended two payment arrangements to this customer this year, neither which have been kept by the customer. For this reason Mr
*** advised the customer that a minimum of $was required to guarantee the service . Company spoke with the customer again this afternoon and lowered the required amount to $to be paid by 10/21/16. The account is noted. Customer said she would have her pediatrician contact me directly to discuss the medical/equipment needs at the location which she initially did not want to discuss
PSEG receieved a written complaint from Mr *** in we contacted him anmd explained the increase in electric charges is directly related to the fact that he has electric heat, the most expensive form of heat availableHis bill increases every winter from November to MarchMr*** was
not happy with our response at that timeUpon receipt of this letter I contacted Mr*** via email and asked him to contact me so I could shedule an investigation as he is requestingHe has not respondedI have requested an investigation anyway and an investigator will call him in an attempt to make an appointment to meet him at the home and check for any irregularities in his serviceThis will require Mr*** cooperation
a settlement was made between the customer and the claims department in the amount of $450. The customer signed a release for the settlement at which time a check was sent to the customer
PSE&G they're lyingI do not speak English language and in their Office located in Downtown Trenton, NJ so I tried to speak with a black Lady that she's always there attending and she just told Me "I don't speak Spanish" and she refused to contact Me with any personnel in Spanish language from their Office.] Account number: ** *** *** ** *** TPV *** Hello!! My name is *** ***On August 22nd, an employee named Kevin H*** from *** Energy Power (phone number ###-###-####) visited my house located at *** *** *** Trenton, NJ 08609 and talked to Me in English only about their services where supposedly they offered Me to get big discounts to lower my Power and Gas BillsI do not speak English so the *** Energy Power employee spoke instead to my daughter of years old about it and pretty much gave us a paperwork and told us to mark YES to everything on their contractUnfortunately on the December statement bill from PSE&G show a debt with a total $under *** Energy PowerAnd then on the current PSE&G statement bill of January show a debt with a total $from *** Energy PowerToday on January 30th, so I finally contacted by phone to *** Energy Power in Spanish language and told them about my concern related to the outrageous bills from themSo they told me that now supposedly turned me off (disconnected me) from their services and also told Me to not pay their current bill of January with the amount of $So I went in person to the PSE&G Office in Downtown Trenton, NJ to pay their bill only and a lady from their Office told Me that now I need to pay the whole bill including also *** Energy Power which now has a big total debt of $1,so now supposedly PSE&G do not want to accept my partial payment to end with my current bill of January 2018.1) I want a full reimbursement from *** Energy Power of $related to December statement bill. 2) I want from PSE&G Office of Downtown Trenton, NJ to finally accept my payment of my current January statement bill but without to pay *** Energy Power.
Spoke with customer on 4/6/and advised customer that the bill she received is a month bill this is why it is highCustomer was advised that I will check with the bankruptcy department to find out why the deposit was not on the current billSpoke with customer again on 4/7/and advised
customer that at this time the bill is correct and the total for her deposit is $562. Customer was advised that she can be placed on an arrangement for her energy but not the depositA courtesy hold will be placed on the account until 4/at which time customer was advised she needs to contact me to set up a payment arrangement.Customer filed bankruptcy on January 11, but PSE&G did not receive it until 3/16/16. Customer was advised that the current account was closed as of 1/11/which is when the bankruptcy was filed. Customer was advised that the current bill she received was from 1/12/16-3/10/which is a month period this is why the bill is higher than usualCustomer was also advised that once anyone has a balance charged off through bankruptcy a deposit is automatically assessed to the account and cannot be waived
Complaint: ***
I am rejecting this response because:
They need to investigate it moreI returned their phone call and they were negligent scheduling my appointmentI was informed they needed more time to lol into the matter They needed to review the phone calls
Regards,
*** ***
Customer was set up on a payment arrangement to pay her arrears. The payment the agency made went towards her current charges and not her balance. I will explain this to customer when she returns my call
The meter was not read when the account was closed due to a snow storm in the area that day. PSEG will eliminate the final bill in the interest of customer relationsA voice mail was left 3/
Customer Relations contacted the customer on 3/19/and left a message for the customer to contact our office to discuss her concerns. Review of the account does find that the account was started on an estimated index of 9422. We did get an actual reading the following day, 12/of
but it was not used to bill the customer. I have escalated the request in our Billing Dept to review the account to make a determination if there is an adjustment due on the account and why nothing had been done to date. I will discuss all with the customer as well when the call is returned
Customer Relations spoke to the customer to discuss her concerns. She has advised she does not have a problem with an effective service date of November 2017, her issue is with the $2,she was billed. She indicates that the service was not turned on until February, so she does not
understand how we could bill her for any usage if the service had been disconnected. I advised the customer I would be investigating her concerns and the account would be on hold while the investigation is pending. Will review prior shut off's and any estimates on the meter prior to November that may have contributed to any usage being billed. Will also work with Billing to get additional information as well. The customer has my direct contact information as well
A service supervisor contacted the customer and discussed her concernsWe installed the air conditioner and compensated her for the inconvenience
spoke with customer on 10/and advised customer that at this time company will accept $by 10/to establish a new payment arrangementCustomer was also advised to apply for assistance
Called *** *** on 3/and left a message at 11:25am with my contact information. Balance in dispute is from ** *** *** *** in *** (acct# ***). Notes indicate that there was crossed electric meters and customer had been billed on the wrong electric meter. The
corrections were made and the customer re-billed on the correct meter. Notes indicate that he discussed this matter with a representative from Customer Relations in and this information was discussed with him. Will wait for return call to discuss matter further and will address. the account was closed in late 2010. Balance of $was written off in March 2011. This is what appears to be in dispute
Called customer on 7/23/and left a message on the answering machine. Customer gas meter has not been read within the last years. Company read the gas meter was read on 6/10/at which time it was determined that customer has been under estimated. Customer gas meter was read
again on 7/23/when the meter was changed and the reading was in line with the previous reading. customer meter will be tested and the results will be sent to the customer. Customer will be offered a month arrangement to pay the balance. I will assist customer with her concerns when she returns my call
Field Collections department reports that there are no collector orders on this account PSEG collections does not work on Christmas day All field collectors on Monday January were supporting meter reading . There is no indication that PSEG has been to the location for any reason
during this timeI spoke with the customer on January 27th and explained the above but as a precaution asked that the field collections department call him alsoA voice mail was left by field collections on 1/it has not been returned
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
CUSTOMER RECEIVES GAS AND ELECTRIC SERVICES. THE LAST ESTIMATED GAS READ WAS 3/27/2015; THE LAST ESTIMATED ELECTRIC READ WAS 7/28/2015. THIS ACCOUNT IS BEING BILLING BASED ON ACTUAL READS. COMPANY SPOKE WITH THE CUSTOMER TODAY AND CONFIRMED THE ABOVE.
CUSTOMER UNDERSTANDS AND IS SATISFIED