RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . Please note, I will not be satisfied with this resolution until I have the check in hand. Also, if PSE&G had this so-called 60 day policy, why wasn't it explained to me in the first place? The incompetent staff just misinformed me again and again. I paid $340.58 on the next bill, which covered the $142.20 on top of my regular monthly bill, so for PSE&G to verify that was in good standing is absurd. Thank you for your time and attention in the matter. Best regards, [redacted] ***
A Customer Relations Coordinator spoke to [redacted] on 5/26/ He was advised we could offer him a month payment arrangement However, we would have to take him off the Equal Payment Plan he was currently on Because his account is delinquent, he is no longer eligible for the Equal Payment Plan Once the account is current again, he can elect to sign back up for it if he chooses After reviewing the account further, [redacted] was advised we could accept $by 6/10/and will set up an month payment arrangement on the remaining balance, starting with the next bill [redacted] was satisfied with the outcome and resolution He was also given a direct phone number to follow up if he has any further questions or concerns The account is noted as well
A service tech performed a leak test for the customer's air conditioner systemA Freon leak was found in the A-coil and the tech informed the customer that he would set up an estimate to replace the A -coilSince PS does not replace A-coils alone, a working inspector arrived and provided the customer with an estimate to replace the air conditioner systemThis confusion was addressed by appliance service managementA tech returned to the customer's home on 6/21, vacuumed the system, closed the coil box and charged the system with FreonIt was explained to the customer that without fixing the leak the Freon was going to leak out againHe agreedThe customer is going to find a dealer that would replace the A-coil for himThe appliance service supervisor gave the customer no guarantee as to how long the system would run and he agreed that what we were doing for him was all that could be done, short of the A-coil replacement
BALANCE $1230.94. LAST PAYMENT $198.86 8/6/15. 1 DPA NOT KEPT. THIS IS A SINGLE FAMILY HOME WITH GAS AND ELECTRIC SERVICES BASED ON ACTUAL READS. COMPANY HAS SPOKEN WITH [redacted] AND HIS WIFE MULTIPLE TIMES AND AS RECENT AS EARLIER THIS MORNING. FOLLOWING CUSTOMER’S... HIGH BILL COMPLAINT, THE ELECTRIC METER WAS REMOVED. IT WAS SUBSEQUENTLY TESTED ON 10/6/15 AND FOUND TO BE ACCURATE AT 99.120. TEST RESULTS WERE FORWARDED TO THE CUSTOMER. CUSTOMER NOW HAS GAS AND ELECTRIC ERT METERS. COMPANY PREVIOUSLY EXPLAINED TO THIS CUSTOMER AND HIS WIFE THAT THERE ARE NO HEALTH DANGERS ASSOCIATED WITH THESE METERS. THIS HAS BEEN EXPLAINED EACH TIME THAT WE SPOKE WITH THE CUSTOMER. THEY CLAIM THE COMPANY IS DISCRIMINATING AGAINST THEM BECAUSE WE WILL NOT CHANGE THE METER TO THE TYPE OF METERS THAT THEY WANT. THE CUSTOMER BELIEVES THEY CAN CHOOSE THE TYPE OF METER THAT THE COMPANY INSTALLS. COMPANY ADVISED THEM THAT IT IS NOT DISCRIMINATION. . ADDITIONALLLY CUSTOMER HAS HAD A GAS ERT METER SINCE 4/2011 (4 ½ YEARS) AND NEVER MENTIONED ANY CONCERNS OR PROBLEMS WITH THE GAS ERT. IT WAS NOT UNTIL COMPANY INSTALLED THE ELECTRIC ERT METER THAT THIS CUSTOMER BEGAN TO COMPLAIN. CUSTOMER WAS ADVISED THAT THE COMPANY IS ORDERING ALL ERT (ELECTRONIC) METERS NOW AND THEY ARE WHAT IS REPLACING EXISTING METERS. THE CUSTOMER DISPUTES THIS.EARLIER TODAY DURING OUR TELEPHONE CONVERSATION WITH THIS CUSTOMER, THE CUSTOMER CLAIMED THAT THE ELECTRIC ERT METER IS RESPONSIBLE FOR BLOWING UP HIS A/C UNIT AND HIS MICROWIAVE. HE WAS PROVIDED WITH THE NUMBER FOR THE PSE&G CLAIMS DEPARTMENT TO FILE A CLAIM FOR HIS LOSSES. THE ACCOUNT BALANCE IS $1290.94. THIS IS NOT A ONE MONTH BILL BUT RATHER AN ACCUMULATED BALANCE. THE LAST PAYMENT OF $196.86 WAS ON 8/6/2015. CUSTOMER HAS BEEN EXTENDED ONE PAYMENT ARRANGEMENT WHICH THE CUSTOMER DID NOT KEEP. THE ACCOUNT HAS A SHUT OFF NOTICE ON IT AND SERVICE CAN BE INTERRUPTED AT ANY TIME UNLESS $1074.00 IS PAID ON THE ACCOUNT.
Customer Relations attempted to reach the customer on 6/and left a message with my direct contact information When I look up the account by address, there were no pending service visits or any notations of any call to request a service visit on 6/ Will need to confirm the address the request was made for and discuss more with the customer in order to investigate further Once customer returns the call, will be happy to address the customer's concerns Please note the customer also contacted the Board of Public Utilities (BPU) regarding this same matter and the same response was provided to that agency
Customer established his current account 8/26/ This is an electric only account His prior account was on direct debit It is company practice to waive a deposit request when/if a customer signs up for direct debit payments Company attempted to reach this customer today We did not reach him but we did leave a voicemail message advising him that the deposit request amount is two times the average monthly bill We also advised him that if he signs up for direct debit at his current address, we will waive the deposit request Customer was advised to call company for additional assistance with this
COMPANY REC'D A SECONDARY REQUEST FROM THE Revdex.com ON 11/ CUSTOMER RELATIONS NEVER RECEIVED A RETURN CALL FROM MS [redacted] HOWEVER, ANOTHER ATTEMPT HAS BEEN MADE TO REACH THE CUSTOMER ON 11/AND A MESSAGE WAS AGAIN LEFT(AT 4:24PM) WHEN CALL IS RETURNED WILL DISCUSS HER CONCERNS REGARDING HER EQUAL PAYMENT PLAN (EPP), SHE JUST RECENTLY SIGNED UP AND RIGHT NOW SHE HAS USED SLIGHTLY MORE THAN WE HAVE BILLED, BUT SHE HAS ALREADY REQUESTED THE EPP AMOUNT BE CHANGED - THE BALANCING MONTH IS SEPTEMBER IF SHE WOULD LIKE TO GET THE 'CREDIT', SHE WOULD HAVE TO COME OFF THE EPP FIRST AND THEN IT WOULD BE APPLIED THEN SHE COULD GO BACK ON THE PLAN IF SHE SO DESIRED REGARDING THE LIGHTS, OUR RECORDS INDICATE THAT OUR ELECTRIC DEPT WAS OUT ON 11/AND REPAIRED THE LIGHT, BUT I HAVE SENT ANOTHER REQUEST TO HAVE SOMEONE ELSE GO BACK OUT THERE WILL DISCUSS ALL WHEN CALL IS RETURNED
Mr [redacted] was contacted the same day the case was received from the Revdex.com, by the specific meter reading SupervisorA voicemail was left for Mr [redacted] to schedule ERT’s for both the gas and electric meters at his houseWe will look to work with this customer on scheduling a convenient timeframe in which the ERTs can be installedIf we get a time frame for access, we will also look to combine both meter changes on the same day to better assist this customerThe meter reading Supervisor's direct contact information was left in the message and we will schedule an appointment upon hearing back from the customer
This customer is supplied both gas and electric utility services by PSE&G; however, the meters were being billed on two separate accounts. On 2/14/customer contacted company and requested the meters be combined on one account number. This was completed using an effective date of 12/29/16. Customer had already been billed for 12/and 1/for a total of $which was credited to gas account and debited to the new combined account. Customer’s payment of $was credited to the (now closed) gas account and resulted in a $credit. When an account is closed, it is company policy to hold any refunds for sixty days to ensure that all charges have been satisfied, before releasing the refund. The refund check will be processed today and forwarded to the customer. We left a voicemail message for the customer today, confirming this information.
An Appliance Repair Supervisor contacted the customer to discuss her concerns regarding the dishwasher. He advised that PSE&G would cover the repairs under her Worryfree contract as long as it involved covered parts (per the Terms and Conditions of the contract) and offered to send another technician to diagnose the dishwasher again. The appointment was scheduled for 4/5/between 4pm -8pm. The customer was satisfied with the company's response to her concern
Complaint: [redacted] I am rejecting this response because:I was told that I was given an estimated bill which means I was only charged for a service charge for the month, each time I called for a meter reading I was told there were no weekend appointmentsIf I work for a living and they are not able to accommodate their customers what else I am supposed to do??? If I take time off from work I do not get paidAs far as my bankruptcy this was not an outstanding debt when I filed or it would have been includedI am still waiting for someone to send me the accounting of my account for as far back as their systems will allow them to go backI want to know that this is truly my debtFurthermore I have no problem paying what I owe but I need a much lower payment arrangement then what I was given$plus whatever my new current monthly charges are is ridiculous, I will have to find another job just to make this high paymentIt should not be the customers fault that I was not billed for anything more than a service fee each monthI need someone to review my account and a lower payment arrangement Regards, [redacted]
Spoke with customer on 4/6/and advised customer that the bill she received is a month bill this is why it is highCustomer was advised that I will check with the bankruptcy department to find out why the deposit was not on the current billSpoke with customer again on 4/7/and advised customer that at this time the bill is correct and the total for her deposit is $562. Customer was advised that she can be placed on an arrangement for her energy but not the depositA courtesy hold will be placed on the account until 4/at which time customer was advised she needs to contact me to set up a payment arrangement.Customer filed bankruptcy on January 11, but PSE&G did not receive it until 3/16/16. Customer was advised that the current account was closed as of 1/11/which is when the bankruptcy was filed. Customer was advised that the current bill she received was from 1/12/16-3/10/which is a month period this is why the bill is higher than usualCustomer was also advised that once anyone has a balance charged off through bankruptcy a deposit is automatically assessed to the account and cannot be waived.
I am rejecting this response because: I had a appt today on Nov between 8-pm pseg didn't show up to move my meters outsideAnd my meters supposed to read today .like for someone to contact me to make another apptIts crazy they can come out and shut your power off but can't come change the meters.and this is a must !!
I just received a marked up bill with over $90 in gas charges when I've only had $20 in charges for the 3 years I've been here. I tried calling and their customer support said no one was available, so please call back between Monday and Friday (it's Wednesday). The online form warned me that I may need to call customer support if I'm not replied to within 3 days. This is such a joke and so much worse since they know there's limited options for people living in apartment buildings. Now I need to contact my bank and dispute this charge since this is fraud.
Customer Relations initially spoke to the customer on 10/11/17. I advised her that a Meter Reading supervisor would contact her directly to discuss her concerns over the estimated readingsThe customer also mentioned not receiving her September bill and I advised I would investigate
further and follow up with her. I subsequently spoke to the customer's son on 10/and he confirmed the meter was read and that he had also spoken with the supervisor regarding actual readings going forward and the matter seems to be resolved. I also confirmed that the bills for both September and October have been generated and they should be receiving them in the next few days. I advised the customer to contact me if they had any questions about the invoices and/or if they needed payment arrangements. I confirmed that the customer has my contact information and they said they will contact me if they had any questions or needed further assistance. Customer was satisfied and the account is noted
Mr*** Our records show *** ***, (SS# ending in ***) had the following accounts with PSEG: Account # *** *** *** *** *** ** *** 5/10/to 9/30/Balance $Account # *** *** *** *** *** ** from 6/1/to 11/12/2014 Balance $
Account # *** *** *** *** *** ** from 1/12/to 6/23/Balance $Account # *** *** *** *** *** ** from 7/10/to 10/22/Balance $Other Skip Tracing resources available to PSEG collections confirm the name and SS# associated with these addressesOur records indicate you went to one of our Customer Service Centers on 2/and stated that your Mother has been using your identityrecommend you follow the instructions on the Identity Theft/Fraud package you have been given
Review of the account verifies the account has been delinquent since November with shut off notices on each monthly billAs of the May billing, the balance was $The notice on that bill stated $was due immediately with an additional $due by June 2nd. A $
payment was posted to the account on June 5th; the service was interrupted on June 8th*** * subsequently agreed to pay $and establish a Deferred Payment Agreement so that the service could be restoredWhen service is interrupted due to non-payment, once the required payment is received a reconnect order is issuedPSE&G has up to twelve hours to restore the service; this is the permitted time periodIn this payment was made at 1:p.mand the service restored at 5:p.mwhich is well within the twelve hour time periodCustomer Service Representatives are not required to provide a full name (first and last) when interacting with customersAdditionally it is company policy that permission be obtained from the actual account holder before discussing the account with anyone elseWhen MrsT*** asked *** if she could speak with someone else, *** responded by advising her that what she shared was company policy and no one else will give her any different informationBusiness decisions are made by process leadership to establish policy that will ensure smooth and effective operations benefitting both the customer and the companyThis customer's letter has been shared with Call Center and Collections Supervisors for their review and action, if warranted
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have received PSE&Gs email and have email them a copy of my last bill giving them my address and account numberAwaiting a final response.
Regards,
*** ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . Please note, I will not be satisfied with this resolution until I have the check in hand. Also, if PSE&G had this so-called 60 day policy, why wasn't it explained to me in the first place? The incompetent staff just misinformed me again and again. I paid $340.58 on the next bill, which covered the $142.20 on top of my regular monthly bill, so for PSE&G to verify that was in good standing is absurd. Thank you for your time and attention in the matter. Best regards, [redacted] ***
A Customer Relations Coordinator spoke to [redacted] on 5/26/ He was advised we could offer him a month payment arrangement However, we would have to take him off the Equal Payment Plan he was currently on Because his account is delinquent, he is no longer eligible for the Equal Payment Plan Once the account is current again, he can elect to sign back up for it if he chooses After reviewing the account further, [redacted] was advised we could accept $by 6/10/and will set up an month payment arrangement on the remaining balance, starting with the next bill [redacted] was satisfied with the outcome and resolution He was also given a direct phone number to follow up if he has any further questions or concerns The account is noted as well
A service tech performed a leak test for the customer's air conditioner systemA Freon leak was found in the A-coil and the tech informed the customer that he would set up an estimate to replace the A -coilSince PS does not replace A-coils alone, a working inspector arrived and provided the customer with an estimate to replace the air conditioner systemThis confusion was addressed by appliance service managementA tech returned to the customer's home on 6/21, vacuumed the system, closed the coil box and charged the system with FreonIt was explained to the customer that without fixing the leak the Freon was going to leak out againHe agreedThe customer is going to find a dealer that would replace the A-coil for himThe appliance service supervisor gave the customer no guarantee as to how long the system would run and he agreed that what we were doing for him was all that could be done, short of the A-coil replacement
BALANCE $1230.94. LAST PAYMENT $198.86 8/6/15. 1 DPA NOT KEPT. THIS IS A SINGLE FAMILY HOME WITH GAS AND ELECTRIC SERVICES BASED ON ACTUAL READS. COMPANY HAS SPOKEN WITH [redacted] AND HIS WIFE MULTIPLE TIMES AND AS RECENT AS EARLIER THIS MORNING. FOLLOWING CUSTOMER’S... HIGH BILL COMPLAINT, THE ELECTRIC METER WAS REMOVED. IT WAS SUBSEQUENTLY TESTED ON 10/6/15 AND FOUND TO BE ACCURATE AT 99.120. TEST RESULTS WERE FORWARDED TO THE CUSTOMER. CUSTOMER NOW HAS GAS AND ELECTRIC ERT METERS. COMPANY PREVIOUSLY EXPLAINED TO THIS CUSTOMER AND HIS WIFE THAT THERE ARE NO HEALTH DANGERS ASSOCIATED WITH THESE METERS. THIS HAS BEEN EXPLAINED EACH TIME THAT WE SPOKE WITH THE CUSTOMER. THEY CLAIM THE COMPANY IS DISCRIMINATING AGAINST THEM BECAUSE WE WILL NOT CHANGE THE METER TO THE TYPE OF METERS THAT THEY WANT. THE CUSTOMER BELIEVES THEY CAN CHOOSE THE TYPE OF METER THAT THE COMPANY INSTALLS. COMPANY ADVISED THEM THAT IT IS NOT DISCRIMINATION. . ADDITIONALLLY CUSTOMER HAS HAD A GAS ERT METER SINCE 4/2011 (4 ½ YEARS) AND NEVER MENTIONED ANY CONCERNS OR PROBLEMS WITH THE GAS ERT. IT WAS NOT UNTIL COMPANY INSTALLED THE ELECTRIC ERT METER THAT THIS CUSTOMER BEGAN TO COMPLAIN. CUSTOMER WAS ADVISED THAT THE COMPANY IS ORDERING ALL ERT (ELECTRONIC) METERS NOW AND THEY ARE WHAT IS REPLACING EXISTING METERS. THE CUSTOMER DISPUTES THIS.EARLIER TODAY DURING OUR TELEPHONE CONVERSATION WITH THIS CUSTOMER, THE CUSTOMER CLAIMED THAT THE ELECTRIC ERT METER IS RESPONSIBLE FOR BLOWING UP HIS A/C UNIT AND HIS MICROWIAVE. HE WAS PROVIDED WITH THE NUMBER FOR THE PSE&G CLAIMS DEPARTMENT TO FILE A CLAIM FOR HIS LOSSES. THE ACCOUNT BALANCE IS $1290.94. THIS IS NOT A ONE MONTH BILL BUT RATHER AN ACCUMULATED BALANCE. THE LAST PAYMENT OF $196.86 WAS ON 8/6/2015. CUSTOMER HAS BEEN EXTENDED ONE PAYMENT ARRANGEMENT WHICH THE CUSTOMER DID NOT KEEP. THE ACCOUNT HAS A SHUT OFF NOTICE ON IT AND SERVICE CAN BE INTERRUPTED AT ANY TIME UNLESS $1074.00 IS PAID ON THE ACCOUNT.
Customer Relations attempted to reach the customer on 6/and left a message with my direct contact information When I look up the account by address, there were no pending service visits or any notations of any call to request a service visit on 6/ Will need to confirm the address the request was made for and discuss more with the customer in order to investigate further Once customer returns the call, will be happy to address the customer's concerns Please note the customer also contacted the Board of Public Utilities (BPU) regarding this same matter and the same response was provided to that agency
Customer established his current account 8/26/ This is an electric only account His prior account was on direct debit It is company practice to waive a deposit request when/if a customer signs up for direct debit payments Company attempted to reach this customer today We did not reach him but we did leave a voicemail message advising him that the deposit request amount is two times the average monthly bill We also advised him that if he signs up for direct debit at his current address, we will waive the deposit request Customer was advised to call company for additional assistance with this
COMPANY REC'D A SECONDARY REQUEST FROM THE Revdex.com ON 11/ CUSTOMER RELATIONS NEVER RECEIVED A RETURN CALL FROM MS [redacted] HOWEVER, ANOTHER ATTEMPT HAS BEEN MADE TO REACH THE CUSTOMER ON 11/AND A MESSAGE WAS AGAIN LEFT(AT 4:24PM) WHEN CALL IS RETURNED WILL DISCUSS HER CONCERNS REGARDING HER EQUAL PAYMENT PLAN (EPP), SHE JUST RECENTLY SIGNED UP AND RIGHT NOW SHE HAS USED SLIGHTLY MORE THAN WE HAVE BILLED, BUT SHE HAS ALREADY REQUESTED THE EPP AMOUNT BE CHANGED - THE BALANCING MONTH IS SEPTEMBER IF SHE WOULD LIKE TO GET THE 'CREDIT', SHE WOULD HAVE TO COME OFF THE EPP FIRST AND THEN IT WOULD BE APPLIED THEN SHE COULD GO BACK ON THE PLAN IF SHE SO DESIRED REGARDING THE LIGHTS, OUR RECORDS INDICATE THAT OUR ELECTRIC DEPT WAS OUT ON 11/AND REPAIRED THE LIGHT, BUT I HAVE SENT ANOTHER REQUEST TO HAVE SOMEONE ELSE GO BACK OUT THERE WILL DISCUSS ALL WHEN CALL IS RETURNED
UPDATE:? [redacted] has actually been set up with a PSE&G account in her name as of 5/25/2016.?
Mr [redacted] was contacted the same day the case was received from the Revdex.com, by the specific meter reading SupervisorA voicemail was left for Mr [redacted] to schedule ERT’s for both the gas and electric meters at his houseWe will look to work with this customer on scheduling a convenient timeframe in which the ERTs can be installedIf we get a time frame for access, we will also look to combine both meter changes on the same day to better assist this customerThe meter reading Supervisor's direct contact information was left in the message and we will schedule an appointment upon hearing back from the customer
This customer is supplied both gas and electric utility services by PSE&G; however, the meters were being billed on two separate accounts. On 2/14/customer contacted company and requested the meters be combined on one account number. This was completed using an effective date of 12/29/16. Customer had already been billed for 12/and 1/for a total of $which was credited to gas account and debited to the new combined account. Customer’s payment of $was credited to the (now closed) gas account and resulted in a $credit. When an account is closed, it is company policy to hold any refunds for sixty days to ensure that all charges have been satisfied, before releasing the refund. The refund check will be processed today and forwarded to the customer. We left a voicemail message for the customer today, confirming this information.
An Appliance Repair Supervisor contacted the customer to discuss her concerns regarding the dishwasher. He advised that PSE&G would cover the repairs under her Worryfree contract as long as it involved covered parts (per the Terms and Conditions of the contract) and offered to send another technician to diagnose the dishwasher again. The appointment was scheduled for 4/5/between 4pm -8pm. The customer was satisfied with the company's response to her concern
Complaint: [redacted] I am rejecting this response because:I was told that I was given an estimated bill which means I was only charged for a service charge for the month, each time I called for a meter reading I was told there were no weekend appointmentsIf I work for a living and they are not able to accommodate their customers what else I am supposed to do??? If I take time off from work I do not get paidAs far as my bankruptcy this was not an outstanding debt when I filed or it would have been includedI am still waiting for someone to send me the accounting of my account for as far back as their systems will allow them to go backI want to know that this is truly my debtFurthermore I have no problem paying what I owe but I need a much lower payment arrangement then what I was given$plus whatever my new current monthly charges are is ridiculous, I will have to find another job just to make this high paymentIt should not be the customers fault that I was not billed for anything more than a service fee each monthI need someone to review my account and a lower payment arrangement Regards, [redacted]
Spoke with customer on 4/6/and advised customer that the bill she received is a month bill this is why it is highCustomer was advised that I will check with the bankruptcy department to find out why the deposit was not on the current billSpoke with customer again on 4/7/and advised customer that at this time the bill is correct and the total for her deposit is $562. Customer was advised that she can be placed on an arrangement for her energy but not the depositA courtesy hold will be placed on the account until 4/at which time customer was advised she needs to contact me to set up a payment arrangement.Customer filed bankruptcy on January 11, but PSE&G did not receive it until 3/16/16. Customer was advised that the current account was closed as of 1/11/which is when the bankruptcy was filed. Customer was advised that the current bill she received was from 1/12/16-3/10/which is a month period this is why the bill is higher than usualCustomer was also advised that once anyone has a balance charged off through bankruptcy a deposit is automatically assessed to the account and cannot be waived.
I am rejecting this response because: I had a appt today on Nov between 8-pm pseg didn't show up to move my meters outsideAnd my meters supposed to read today .like for someone to contact me to make another apptIts crazy they can come out and shut your power off but can't come change the meters.and this is a must !!
I just received a marked up bill with over $90 in gas charges when I've only had $20 in charges for the 3 years I've been here. I tried calling and their customer support said no one was available, so please call back between Monday and Friday (it's Wednesday). The online form warned me that I may need to call customer support if I'm not replied to within 3 days. This is such a joke and so much worse since they know there's limited options for people living in apartment buildings. Now I need to contact my bank and dispute this charge since this is fraud.
Customer Relations initially spoke to the customer on 10/11/17. I advised her that a Meter Reading supervisor would contact her directly to discuss her concerns over the estimated readingsThe customer also mentioned not receiving her September bill and I advised I would investigate
further and follow up with her. I subsequently spoke to the customer's son on 10/and he confirmed the meter was read and that he had also spoken with the supervisor regarding actual readings going forward and the matter seems to be resolved. I also confirmed that the bills for both September and October have been generated and they should be receiving them in the next few days. I advised the customer to contact me if they had any questions about the invoices and/or if they needed payment arrangements. I confirmed that the customer has my contact information and they said they will contact me if they had any questions or needed further assistance. Customer was satisfied and the account is noted
Mr*** Our records show *** ***, (SS# ending in ***) had the following accounts with PSEG: Account # *** *** *** *** *** ** *** 5/10/to 9/30/Balance $Account # *** *** *** *** *** ** from 6/1/to 11/12/2014 Balance $
Account # *** *** *** *** *** ** from 1/12/to 6/23/Balance $Account # *** *** *** *** *** ** from 7/10/to 10/22/Balance $Other Skip Tracing resources available to PSEG collections confirm the name and SS# associated with these addressesOur records indicate you went to one of our Customer Service Centers on 2/and stated that your Mother has been using your identityrecommend you follow the instructions on the Identity Theft/Fraud package you have been given
Review of the account verifies the account has been delinquent since November with shut off notices on each monthly billAs of the May billing, the balance was $The notice on that bill stated $was due immediately with an additional $due by June 2nd. A $
payment was posted to the account on June 5th; the service was interrupted on June 8th*** * subsequently agreed to pay $and establish a Deferred Payment Agreement so that the service could be restoredWhen service is interrupted due to non-payment, once the required payment is received a reconnect order is issuedPSE&G has up to twelve hours to restore the service; this is the permitted time periodIn this payment was made at 1:p.mand the service restored at 5:p.mwhich is well within the twelve hour time periodCustomer Service Representatives are not required to provide a full name (first and last) when interacting with customersAdditionally it is company policy that permission be obtained from the actual account holder before discussing the account with anyone elseWhen MrsT*** asked *** if she could speak with someone else, *** responded by advising her that what she shared was company policy and no one else will give her any different informationBusiness decisions are made by process leadership to establish policy that will ensure smooth and effective operations benefitting both the customer and the companyThis customer's letter has been shared with Call Center and Collections Supervisors for their review and action, if warranted
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have received PSE&Gs email and have email them a copy of my last bill giving them my address and account numberAwaiting a final response.
Regards,
*** ***