PSE&G received an inquiry from this customer via the NJ BPU on 9/28/16. In response to that inquiry, company reached out to this individual to obtain additional information so that this matter can be investigated. The company left a voicemail message for the customer providing
direct contact information for him to return our call. Once we obtain the additional information we will investigate it this customer’s claims
Customer Relations initially spoke to the customer on 10/11/17. I advised her that a Meter Reading supervisor would contact her directly to discuss her concerns over the estimated readingsThe customer also mentioned not receiving her September bill and I advised I would investigate
further and follow up with her. I subsequently spoke to the customer's son on 10/and he confirmed the meter was read and that he had also spoken with the supervisor regarding actual readings going forward and the matter seems to be resolved. I also confirmed that the bills for both September and October have been generated and they should be receiving them in the next few days. I advised the customer to contact me if they had any questions about the invoices and/or if they needed payment arrangements. I confirmed that the customer has my contact information and they said they will contact me if they had any questions or needed further assistance. Customer was satisfied and the account is noted
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations contacted the customer on 3/and spoke to *** ***. She explained her dispute, indicating the part needed to repair their washing machine is apparently not covered by WorryFree. They feel they were misled and want to be reimbursed for what they paid towards the
monthly WorryFree charges. I advised *** *** that our records show the only appointment for the washing machine was back in November 2018. I explained that I would have management for our Appliance Repair Division review that service appointment and provide detailed information on what was done (if anything, as the customer says no repairs were made) and what her WorryFree covered for the washerI explained that the Terms & Conditions provided to all customers details what is and what is not covered under the contract. The customer believes if they pay WorryFree they should not have to pay anything extra for any repairs, etc. I advised *** *** that once our investigation is completed we will follow up with her and *** *** directly with additional information on what transpired at the service visit, as well as her request for reimbursement. *** *** was satisfied at this time and will wait for the call back. Please note that the *** did cancel their WorryFree coverage on 3/6/
Complaint: ***
I am rejecting this response because PSE&G have not contacted me in reference to this issue and PSE&G have not attempted to resolve or review this caseMy position on this matter remains the same: PSE&G owes security deposit, PSE&G is withholding my security deposit and they collected money for services that were not providedThe landlord contacted PSE&G to provide clarity but PSE&G did not resolved the case
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Information that company provided cannot be acceptedThey hide a fact that they set up my condo as commercial on purposeCan you imagine that I live in upscale community where a lot wealthy people live and run coffee shop on the 4th floor? PSE&G rep who started a service a he knew this is upscale wealthy residential community and nobody is allowed to run ANY business therePSE&G secretly converted account to commercial to get more money from community residentsThey knew about itThis is a scamWe will have a meeting in our community to announce about such illegal practice of PSE&GI demand public apology from PSE&GI demand more credit to my account. I turn this case to NJ Attorney General;PSE&G has bad reputation among NJ consumers.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
As I can show in previous bills, this exact situation occurred in october and there was never a non-billed monthI will leave the complaint open untill the next billing cycle.
Regards,
*** ***
Customer Relations contacted customer *** *** on 9/and left a message at 3:15pm. There are no notes on the account to indicate any formal long term payment arrangement was entered into with PSE&G on the final balance for the account in question. And it would have taken
several years for the customer to pay the balance off by just paying $50/mo. It is confirmed that regular $payments were made and several letters were mailed to the customer acknowledging same, but also advising there is a large balance remaining and if not paid, collection activity would commence. Will discuss all with customer when call is returned. The balance is with a collections agency at this time
I spoke with the customerThe last service visit was on 3/13/and the furnace is functioning properlyA supervisor will provide their phone number if she has additional issues
A service tech performed a leak test for the customer's air conditioner systemA Freon leak was found in the A-coil and the tech informed the customer that he would set up an estimate to replace the A -coilSince PS does not replace A-coils alone, a working inspector arrived and provided the
customer with an estimate to replace the air conditioner systemThis confusion was addressed by appliance service managementA tech returned to the customer's home on 6/21, vacuumed the system, closed the coil box and charged the system with FreonIt was explained to the customer that without fixing the leak the Freon was going to leak out againHe agreedThe customer is going to find a dealer that would replace the A-coil for himThe appliance service supervisor gave the customer no guarantee as to how long the system would run and he agreed that what we were doing for him was all that could be done, short of the A-coil replacement
PSE&G completed its investigation into this customer’s claims. It was confirmed: Account #*** was in the name of *** ***, wife of *** ***, and was for services supplied to *** *** ***, Ridgewood, NJ A deposit request in the amount of $was assessed on
this account A payment of $was posted to this account on March 24, The deposit was released/credited to the account on April 16, A refund check in the amount of $was processed and forwarded to the customer on May 9, The check was cashed on May 20, Company spoke with Mr*** and provided him with the above information. We are in the process of preparing an account statement to be forwarded to the customer. He understands it can take a couple of weeks to have prepared and understands that once it is completed we will follow up with him and provide him with the statement
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution suggested is satisfactory to me
However, I would have to wait and see that the resolution goes through as promised
Regards,
*** ***
PSE&G's Business Assurance & Resilience Department received notice of Mr***s claim on April 18, 2016. A Business Assurance Consultant (BAC) left a voice mail message for Mr*** on April 20, and spoke with him on April 25, 2016. Mr*** stated he was driving on
Route in Whippany when a PSE&G van turned into a gravel driveway and kicked up a rock which struck his car. He confirmed that there was damage to the passenger side panel of his car with some dents and scratches. Mr*** also advised that a police report was made and photos were taken
Based upon the initial information and investigation, the BAC believed there is no liability on PSEG. After receiving the police report and photos, the BAC contacted Mr*** and confirmed that PSE&G would be denying his claim. He suggested that Mr*** file a claim with his own insurance carrier
A Customer Relations Consultant contacted Mr*** on April 28, and advised that PSE&G's Business Assurance & Resilience Department makes the final decision regarding customer requests for compensation
Customer established her current account 4/1/2015. A deposit of $was assessed based on the customer’s payment history with PSE&G. The deposit assessed is two times the average monthly bill for the premise. On all residential accounts, the customer must maintain a
current status for twelve consecutive months at which point the held deposit and any accrued, unpaid interest will be refunded to the customer. The customer has not yet met the requirement to refund the deposit and it continues to be held. Customer Service Representatives are trained to advise customers that a deposit may be required. This information is shared when a customer is establishing a new account. As a one-time courtesy, company will release this customer’s deposit with the understanding that should the account become delinquent at any time, a new deposit may be assessed. A voicemail message was left for this customer advising her of this
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
This customer established her account on 2/1/2017. Based on the customer’s history with PSE&G a deposit was requested on her current account. The deposit amount is $which is two times the average monthly bill for the premise. The customer was directed to speak
with the Collections Department to request the deposit be waived. Customer requested a return call via the automated call system. The automated system did in fact call this customer back on 3/3/at 9:a.mbut there was no answer. Company attempted to reach the customer 3/17/at 11:39. A recorded message advised callers that the customer had not yet set up a mailbox and therefore we were unable to leave a message. The deposit request is in accordance with company policy. However, company will extend a one-time courtesy to this customer and waive the deposit, with the understanding that if the account becomes delinquent the deposit request will be reinstated. Company is unable to reach this customer
In accordance with company's response to customer initial Revdex.com inquiry, the customer will not be billed again in JuneCustomer's most recent bill is his May bill. His June bill has not been generated yet. Company left a voicemail message for the customer on his voicemail he customer will not be billed for the charge in question on her his June invoice. The billing will start up again in July.Company attempted to reach the customer today but we were unable to do so. A voicemail message was left for the customer advising confirming our prior telephone conversation and the above information. He was also provided with direct contact information to follow up with us.
Customer Relations attempted to reach the customer on 6/and left a message with my direct contact information. When I look up the account by address, there were no pending service visits or any notations of any call to request a service visit on 6/11. Will need to confirm the address
the request was made for and discuss more with the customer in order to investigate further. Once customer returns the call, will be happy to address the customer's concerns. Please note the customer also contacted the Board of Public Utilities (BPU) regarding this same matter and the same response was provided to that agency
I reviewed account and contacted Mr ***, explained The high bill from 12/was due to very low estimated billsElectric meter is basement with no access, an investigation took place following the high bill complaint actual reading of December and it was determined the bill was
correctI contacted Mr*** and explained, he was aware of the low estimated bills and the fact that an investigation took placePS will try to install a meter reading device (ERT), I contacted the landlord and he gave me the OK to install the ERT device stating the tenant Mr*** has the basement key and can provide us with accessMr *** will be contacted for ERT installation to avoid estimated bills in the future
PSE&G received an inquiry from this customer via the NJ BPU on 9/28/16. In response to that inquiry, company reached out to this individual to obtain additional information so that this matter can be investigated. The company left a voicemail message for the customer providing
direct contact information for him to return our call. Once we obtain the additional information we will investigate it this customer’s claims
Customer Relations initially spoke to the customer on 10/11/17. I advised her that a Meter Reading supervisor would contact her directly to discuss her concerns over the estimated readingsThe customer also mentioned not receiving her September bill and I advised I would investigate
further and follow up with her. I subsequently spoke to the customer's son on 10/and he confirmed the meter was read and that he had also spoken with the supervisor regarding actual readings going forward and the matter seems to be resolved. I also confirmed that the bills for both September and October have been generated and they should be receiving them in the next few days. I advised the customer to contact me if they had any questions about the invoices and/or if they needed payment arrangements. I confirmed that the customer has my contact information and they said they will contact me if they had any questions or needed further assistance. Customer was satisfied and the account is noted
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Customer Relations contacted the customer on 3/and spoke to *** ***. She explained her dispute, indicating the part needed to repair their washing machine is apparently not covered by WorryFree. They feel they were misled and want to be reimbursed for what they paid towards the
monthly WorryFree charges. I advised *** *** that our records show the only appointment for the washing machine was back in November 2018. I explained that I would have management for our Appliance Repair Division review that service appointment and provide detailed information on what was done (if anything, as the customer says no repairs were made) and what her WorryFree covered for the washerI explained that the Terms & Conditions provided to all customers details what is and what is not covered under the contract. The customer believes if they pay WorryFree they should not have to pay anything extra for any repairs, etc. I advised *** *** that once our investigation is completed we will follow up with her and *** *** directly with additional information on what transpired at the service visit, as well as her request for reimbursement. *** *** was satisfied at this time and will wait for the call back. Please note that the *** did cancel their WorryFree coverage on 3/6/
Complaint: ***
I am rejecting this response because PSE&G have not contacted me in reference to this issue and PSE&G have not attempted to resolve or review this caseMy position on this matter remains the same: PSE&G owes security deposit, PSE&G is withholding my security deposit and they collected money for services that were not providedThe landlord contacted PSE&G to provide clarity but PSE&G did not resolved the case
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Information that company provided cannot be acceptedThey hide a fact that they set up my condo as commercial on purposeCan you imagine that I live in upscale community where a lot wealthy people live and run coffee shop on the 4th floor? PSE&G rep who started a service a he knew this is upscale wealthy residential community and nobody is allowed to run ANY business therePSE&G secretly converted account to commercial to get more money from community residentsThey knew about itThis is a scamWe will have a meeting in our community to announce about such illegal practice of PSE&GI demand public apology from PSE&GI demand more credit to my account. I turn this case to NJ Attorney General;PSE&G has bad reputation among NJ consumers.
Regards,
*** ***
Spoke with customer on 7/1/and advised customer that company will change her gas meter on 7/6/between 12-4pm
Complaint: ***
I am rejecting this response because:
As I can show in previous bills, this exact situation occurred in october and there was never a non-billed monthI will leave the complaint open untill the next billing cycle.
Regards,
*** ***
Customer Relations contacted customer *** *** on 9/and left a message at 3:15pm. There are no notes on the account to indicate any formal long term payment arrangement was entered into with PSE&G on the final balance for the account in question. And it would have taken
several years for the customer to pay the balance off by just paying $50/mo. It is confirmed that regular $payments were made and several letters were mailed to the customer acknowledging same, but also advising there is a large balance remaining and if not paid, collection activity would commence. Will discuss all with customer when call is returned. The balance is with a collections agency at this time
I spoke with the customerThe last service visit was on 3/13/and the furnace is functioning properlyA supervisor will provide their phone number if she has additional issues
A service tech performed a leak test for the customer's air conditioner systemA Freon leak was found in the A-coil and the tech informed the customer that he would set up an estimate to replace the A -coilSince PS does not replace A-coils alone, a working inspector arrived and provided the
customer with an estimate to replace the air conditioner systemThis confusion was addressed by appliance service managementA tech returned to the customer's home on 6/21, vacuumed the system, closed the coil box and charged the system with FreonIt was explained to the customer that without fixing the leak the Freon was going to leak out againHe agreedThe customer is going to find a dealer that would replace the A-coil for himThe appliance service supervisor gave the customer no guarantee as to how long the system would run and he agreed that what we were doing for him was all that could be done, short of the A-coil replacement
PSE&G completed its investigation into this customer’s claims. It was confirmed: Account #*** was in the name of *** ***, wife of *** ***, and was for services supplied to *** *** ***, Ridgewood, NJ A deposit request in the amount of $was assessed on
this account A payment of $was posted to this account on March 24, The deposit was released/credited to the account on April 16, A refund check in the amount of $was processed and forwarded to the customer on May 9, The check was cashed on May 20, Company spoke with Mr*** and provided him with the above information. We are in the process of preparing an account statement to be forwarded to the customer. He understands it can take a couple of weeks to have prepared and understands that once it is completed we will follow up with him and provide him with the statement
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution suggested is satisfactory to me
However, I would have to wait and see that the resolution goes through as promised
Regards,
*** ***
PSE&G's Business Assurance & Resilience Department received notice of Mr***s claim on April 18, 2016. A Business Assurance Consultant (BAC) left a voice mail message for Mr*** on April 20, and spoke with him on April 25, 2016. Mr*** stated he was driving on
Route in Whippany when a PSE&G van turned into a gravel driveway and kicked up a rock which struck his car. He confirmed that there was damage to the passenger side panel of his car with some dents and scratches. Mr*** also advised that a police report was made and photos were taken
Based upon the initial information and investigation, the BAC believed there is no liability on PSEG. After receiving the police report and photos, the BAC contacted Mr*** and confirmed that PSE&G would be denying his claim. He suggested that Mr*** file a claim with his own insurance carrier
A Customer Relations Consultant contacted Mr*** on April 28, and advised that PSE&G's Business Assurance & Resilience Department makes the final decision regarding customer requests for compensation
Customer established her current account 4/1/2015. A deposit of $was assessed based on the customer’s payment history with PSE&G. The deposit assessed is two times the average monthly bill for the premise. On all residential accounts, the customer must maintain a
current status for twelve consecutive months at which point the held deposit and any accrued, unpaid interest will be refunded to the customer. The customer has not yet met the requirement to refund the deposit and it continues to be held. Customer Service Representatives are trained to advise customers that a deposit may be required. This information is shared when a customer is establishing a new account. As a one-time courtesy, company will release this customer’s deposit with the understanding that should the account become delinquent at any time, a new deposit may be assessed. A voicemail message was left for this customer advising her of this
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
This customer established her account on 2/1/2017. Based on the customer’s history with PSE&G a deposit was requested on her current account. The deposit amount is $which is two times the average monthly bill for the premise. The customer was directed to speak
with the Collections Department to request the deposit be waived. Customer requested a return call via the automated call system. The automated system did in fact call this customer back on 3/3/at 9:a.mbut there was no answer. Company attempted to reach the customer 3/17/at 11:39. A recorded message advised callers that the customer had not yet set up a mailbox and therefore we were unable to leave a message. The deposit request is in accordance with company policy. However, company will extend a one-time courtesy to this customer and waive the deposit, with the understanding that if the account becomes delinquent the deposit request will be reinstated. Company is unable to reach this customer
In accordance with company's response to customer initial Revdex.com inquiry, the customer will not be billed again in JuneCustomer's most recent bill is his May bill. His June bill has not been generated yet. Company left a voicemail message for the customer on his voicemail he customer will not be billed for the charge in question on her his June invoice. The billing will start up again in July.Company attempted to reach the customer today but we were unable to do so. A voicemail message was left for the customer advising confirming our prior telephone conversation and the above information. He was also provided with direct contact information to follow up with us.
Customer Relations attempted to reach the customer on 6/and left a message with my direct contact information. When I look up the account by address, there were no pending service visits or any notations of any call to request a service visit on 6/11. Will need to confirm the address
the request was made for and discuss more with the customer in order to investigate further. Once customer returns the call, will be happy to address the customer's concerns. Please note the customer also contacted the Board of Public Utilities (BPU) regarding this same matter and the same response was provided to that agency
I reviewed account and contacted Mr ***, explained The high bill from 12/was due to very low estimated billsElectric meter is basement with no access, an investigation took place following the high bill complaint actual reading of December and it was determined the bill was
correctI contacted Mr*** and explained, he was aware of the low estimated bills and the fact that an investigation took placePS will try to install a meter reading device (ERT), I contacted the landlord and he gave me the OK to install the ERT device stating the tenant Mr*** has the basement key and can provide us with accessMr *** will be contacted for ERT installation to avoid estimated bills in the future