Purity Products

Again, thank you for bringing [redacted] ’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

[redacted] Dear Revdex.com, [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] placed the order on 6:25pm Shipment tendered to [redacted] Mail Innovations via Tracking [redacted] Thank you for bringing [redacted] ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws Yours in good health, Janeth D [redacted]

[redacted] Dear Revdex.com, I regret that [redacted] ’ experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of the Certified Organic Juice Cleanse at $each (20% off retail), every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? At Purity Products, all calls are monitored and/or recorded for quality assurance and complianceUnfortunately, [redacted] called our Customer Care Department after the order had processed and shipped, thus unable to stop the order [redacted] may refuse delivery or return the order for full refund; the Super Saver program has been canceled Thank you for bringing [redacted] ’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I do believe that they have received the parcel that was returned on the [redacted] of January 2016, and simply want to keep my other half of the money that they owe to me.I would like the rest of my money returned to me asap I have NEVER returned a parcel any where's that they company had never received it.this is the first time ever, so that is why I think t hey did receive the parcel, and keep the rest of my money.This is terrible business here

December **, Complaint ID: [redacted] Dear Revdex.com, [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] returned part of the order as of 9/*/and a refund for such has been issued [redacted] account has been deactivated Thank you for bringing [redacted] complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted]

[redacted] Dear Revdex.com, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our records indicate [redacted] ordered the Certified Organic Juice Cleanse via the web and selected the Super Saver option when she placed the online orderThe order is currently in transit to [redacted] via ***; this address matches 100% with her credit card company and is also the same address provided on the Revdex.com complaint For your convenience, I’ve included the link here, in addition to the illustration of the web page at the bottomPlease visit us online at purityproducts.com and search for Certified Organic Juice Cleanse to access the product ordering options or copy onto your browser [redacted] may refuse the order for full refund, minus $shippingIn addition, a credit of $has been issued as a courtesyThe super saver program has been canceled Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Thank you for bringing [redacted] ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted]

October **, Complaint ID: [redacted] Dear Revdex.com, I regret that [redacted] experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] called in response to our free bottle advertisement, during the call, he was presented with the following offer: [redacted] Before I process your order, let me tell you how I can save you an additional $off your Super saverToday, if you choose to pay for your first order, we will save you an additional $per bottleThis would reduce your price to just $per bottle, which saves you over 30% off retail and we will secure this special discount for all future shipmentsOf course you can cancel at any timePlus you will receive three bonus gifts today, a free Stainless Steel Sport bottle, a free bottle of our B-Energy Berry Melts, and a free day supply of the Greens Organic Juice cleanse; that’s $in bonus free giftsYour total today would only be $plus $shipping, and this is backed by our day Money Back GuaranteeThis special package will save you 40% off the retail priceAnd if you’re not 100% satisfied, simply return your order for a full refund, but keep the free giftsIt’s our way of saying thanks for trying the Organic Juice Cleanse [redacted] All calls are monitored and/or recorded for compliance, quality, and training purposesI’ve personally reviewed the call, [redacted] readily accepted the offer with no objectionsBased on this information, it has been determined the transaction is valid [redacted] may return the order for full refund, RA# Our refund policy is printed on all invoices and is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorizationReturn Authorization does not cover the cost of return shippingAgain, you must return your used and/or unused bottles to receive a refund within days Thank you for bringing [redacted] complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted]

May **, The Revdex.com [redacted] Complaint ID: [redacted] , [redacted] Dear Revdex.com, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] has returned the order as of 10:AM $ (Reference: [redacted] ) Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted] , Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted] www.purityproducts.com

[redacted] Dear Revdex.com, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our records indicate [redacted] selected the Super Saver option when she placed the free bottle of the Organic Juice Cleanse – OJC- Blueberry Detox via the webThe free bottle offer is as follows: Item Quantity Price Organic Juice Cleanse – OJC- Berry Greens FREE TRIAL [X] [redacted] *** - $shipping appliesBy accepting our free offer today of Organic Juice Cleanse – OJC- Berry Greens, you will become a Super Saver customerThen in about 2-weeks you will receive another bottles, which is a 3-month supply of Organic Juice Cleanse – OJC- Berry Greens, charged to the payment method provided todayYou will be guaranteed the low price of only $per bottle, and receive bottles every monthsAll Super Saver orders are shipped at a discounted rate of $This offer is completely risk freeOur goal is to exceed your expectations, if you are not completely satisfied, you may call our customer care department at ###-###-#### and customize or cancel your order By selecting the box “ [redacted] ***”, this acknowledges acceptance to the terms & conditionsThe offer terms disclosed are also printed directly on the trial invoice to maintain transparency of the offer agreement Unfortunately, [redacted] contacted Purity Products after the order had processed and shipped, not before; The order was delivered on 516, below is delivery confirmation; [redacted] may return the order for full refund Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted] Proof of Delivery Dear Customer, This notice serves as proof of delivery for the shipment listed below Tracking Number: [redacted] ***

[redacted] Complaint ID: [redacted] , [redacted] I regret that [redacted] ***’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit We truly appreciate [redacted] ***’s patronage; he was on the super saver program since February Our records indicate [redacted] agreed to the Super Saver program for Krill Omega & Vital Maca Super Formula via the WebOn January 2014, [redacted] called our Customer Service regarding a bottle order that shipped to an address he no longer resided and as a courtesy, we resent a new order at no charge to him, although we were unable to recuperate the original order; during this call, [redacted] scheduled his next order to ship on 714; an email was sent to [redacted] providing the tracking details of this order [redacted] called our customer service department on 914, however, we were not able to retrieve the package as it had been delivered as addressed on to [redacted] *** which was the address he confirmed with the agent during the January callAs per ***, the package was given back to [redacted] as “Customer moved” in December and [redacted] forwarded to customer’s current address [redacted] *** Unfortunately, [redacted] did not make any address changes prior to the order processing/shipping, thus order was delivered as addressed [redacted] returned the order on 1214, however, as per our refund policy, [redacted] is no longer eligible for refundThe Super Saver program has been canceled since September Our refund policy is printed on all invoices and is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorizationReturn Authorization does not cover the cost of return shippingAgain, you must return your used and/or unused bottles to receive a refund within days Thank you for bringing [redacted] ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

Again, thank you for bringing [redacted] complaint to our attention It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal lawsYours in good health,Janeth D [redacted] Credit Manager, Purity ProductsDirect ###-###-####Fax ###-###-#### [redacted]

[redacted] Dear Mediator, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our records indicate [redacted] contacted our Customer Care Department via email on 11/*/14; he requested the Super Saver program be canceled, which we didA confirmation email was sent to [redacted] with the cancelation # Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A satisfactory response would have been believing the reason for which your customer was calling Customer Service to begin with, instead of the customer having to call Purity Products on different occasions to try to get a resolution, plus a letter to the Revdex.com Instead of resolving the matter with either the refund you are now sending, or simply resending the order, you put the responsibility on the customer to call the delivery company you use (***) to try to figure out why the order did not get to the customer!!!! Good customer service would've been your department resolving the failure to deliver merchandise purchased, instead of giving the customer a 'TO DO'Instead, it appears you thought I (the customer) was lying about the delivery of my purchase, and put it on me to provide the burden of proof about the merchandise not having been delivered to my door, as your carrier company (***) claimed I appreciate a refund, but now I am still left without the vitamins I have ordered from you for many years!!! For all of THE TIME AND STRESS I spent on the phone with your Customer Service Department, you should now give a courtesy gift of THE ORIGINAL ORDER THAT!! WOULD BE GOOD CUSTOMER SERVICE, at least enough to restore my faith and patronage of your company's products Your goal should be to RESTORE THE BUSINESS RELATIONSHIP, NOT TO LOOSE A CUSTOMER OVER UNPRODUCTIVE AND STRESSFUL CUSTOMER SERVICE [redacted]

March [redacted] Complaint ID: [redacted] , [redacted] Dear Revdex.com, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit On 815, [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of the Certified Organic Juice Cleanse at $each (25% off retail), and bottle of B-Energy BerryMelts at $each, every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance [redacted] agreed to the Super Saver program for Certified Organic Juice Cleanse and B-when she placed the free bottle order; she was advised to call within the first weeks if not satisfied so she won’t be charged or shipped anything further, she agreed [redacted] contacted Purity Products via email (enclosed) on 116, and an email response was sent which provided her with a RA# to return her last order, dated Any orders received prior to December do not qualify for any refund as per our Refund PolicyUnfortunately, [redacted] has not returned the order, which she was provided an RA#, therefore refund has not been issued; she has until to return it to still qualify for refund Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws Yours in good health, Janeth D [redacted] Credit Manager, Purity Products [redacted]

[redacted] I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] was on the Super Saver program since 9/2013, since then, all orders have shipped to the address provided by her, [redacted] On 1014, her order processed and shipped as scheduled; an email was sent to [redacted] providing the tracking details of the order Unfortunately, [redacted] did not make any address changes prior to the order processing/shipping with Purity Products, thus the order was successfully delivered as addressedPurity Products is not affiliated with any shipping carrier, thus cannot respond as to why [redacted] ’s order was not forwarded to her new addressAs per our refund policy, [redacted] is no longer eligible for refund Our refund policy is printed on all invoices and is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorizationReturn Authorization does not cover the cost of return shippingAgain, you must return your used and/or unused bottles to receive a refund within days Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First off, I understand very well what three business days means as I have worked as a customer representative before If the sales representative mentioned three days of any sort, I did not hear it But I do know that the [redacted] representative told me that I would not receive any confirmation at all for the shipment As far as being notified immediately of the shipment, I received an email from purity dated **Mayat 4:PM So unless my address is somewhere in Asia, I don't understand why I received the email a day later This is immediately? However, I really don't care which way this complaint goes; I just don't want to do any further business with purity in the future] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

October *, 2015Complaint ID: [redacted] , [redacted] Dear Revdex.com, [redacted] I regret that [redacted] experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuitI apologize for the unfortunately events that follow [redacted] after placing the order; first our mail carrier lost the order, then our agent, who was fairly new, failed to resolved the issued Our supervisor, Chris, has reached out to [redacted] , he sent a replacement order and even included a free complementary bottle At Purity Products, our mission is to create the very satisfied customer, one customer at a time On behalf of the Customer Care team, please accept my apologies.Thank you for bringing [redacted] complaint to our attention It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.If you have any questions or ever would like more information about our company, please feel free to contact me.Yours in good health,Janeth D [redacted] Credit ManagerDirect ###-###-####Fax ###-###-#### [redacted] ***E-mail: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not choose any such "Super Saver" option when I decided to try their free sample when initially paying for the shippingThey have failed to make their customers aware of what they are getting into when they advertise their goods.I also did not authorize more merchandise to continue to be shipped to meThis is an incredibly unethical and immoral way to get repeat business by hiding some important information in some fine print and disguising that you will be charged some outrageous amount without consent and knowledge.I would like my return shipping of the product refunded to me as this should have never happened in the first placeThe items are on their way back to you and I would also like a full refund on my credit card for a charge that was not authorizedI suggest you make a product that consumers can actually digest to get some repeat business instead of manipulating and lying to people to sell another bottle In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

February **, Complaint ID: [redacted] , [redacted] Dear Revdex.com, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our phone records indicate [redacted] called our Customer Care department on to cancel the Super Saver program; our manager offered a discount and to delay the next order and [redacted] agreed to remain on the Super Saver program [redacted] has refused delivery of the order which is in transit to our warehouse, thus I’ve issued full refundThe Super Saver program has been canceled Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products [redacted]